The following testimonials are from actual Reliance First Capital customers who have been videoed, sent in letters or emails, posted online reviews, and/or completed surveys:
Lula W. - NC
Matt and Donna helpful and always upbeat and friendly.
Dana and Mitzi W. - PA
Sabra went beyond being helpful. She was like a person I knew but had never meant 5 stars. She is a AAAAA rated Mortgage Analyst, Love working with her.
Dana W. - PA
Sabra Lane is AAAAA. She is a great loan officer. She answers all your questions, returns all your calls and is great at her job.
Rebecca N. - SC
I'm writing to let you know how highly pleased my husband and I were with one of your Mortgage Analyst, Ashley Marie Fisher. Ashley was exception from day one. I talked with at least six mortgage lenders before I spoke with Ashley and none seems as genuine and conscientious as she did. I'm a skeptic by nature, but after the initial conversation with her, I told my husband, I think this lady can make it happen and I was right. Ashley told us the tedious part was pulling everything together to send to the underwriters and she patiently worked with us to gather all the information needed. She almost daily would let us know where we were every step along the way. We had some unusual circumstances she had to deal with and even when she wasn't sure how to go about handling something, she jumped on it and found the answers quickly. She always came across as competent, organized, patient and extremely compassionate to our circumstances. Even though I was elated when we closed, I felt a little sad Ashley and I wouldn't be having our daily conversations. Ashley is for sure the reason we chose Reliance First Capital and I would highly recommend Reliance First Capital to anyone I know who is thinking about obtaining a home loan or refinancing. Thank you for the opportunity to work with such an exceptional lady who gave us an exceptional experience. We couldn't be happier.
Susan H. - CT
Robert was always on top of things. Did his best to give us the best deal.
Elwood L. - PA
Jacqueline went above and beyond to help with our loan. She was there any time we needed her, she is one of the nicest people I have done business with in a long time. I will miss our visits on the phone. Thank you Jackie!!
Tish C. - TN
Travis provided probably the best customer service and responsiveness I've ever received in my life!
Debra M. - AL
Pleasure to work with. Toi worked hard and worked to get me the refinance that I needed to meet all my needs. Her entire team worked to get my loan closed and I'm very happy. Excellent customer service. They did all the work and required little of me. Very pleased with this company.
Ramon A. - TX
Our representative Dainelle was amazing. We had attempted several times in the past to refinance and were always turned down. The other companies informed us that the reason we were unable to refinance was because our home was worth less than the amount we owed, in other words we were upside-down on our note. These determinations were made without actually conducting an appraisal, which was disappointing. We were at the point that we were going to give up, and that's when we were contacted byReliance First Capital. Dainelle went above and beyond our expectations. She was very professional and the entire process took place as she had explained. We were able to close on our refinance within a month's time. We were able to lock in an amazing rate. I will definitely be recommending friends and family members to Reliance First Capital. Thank you Dainelle, you were awesome.
William M. - KY
LaShonda and her team, from where I set, did an outstanding job, thanks to them.
Andrew A. - NY
With the help Donna Gullo at Reliance First Capital, refinancing our home was a very good experience and gain. Donna didn't forget the best part of giving me several options to re-finance. With that, I ended up choosing at a very low interest rate that has helped me with additional cash and a low monthly mortgage payment. I highly recommend this bank and give them a 5***** s-t-a-r rating. Thank you Donna for being patient with me and helping me through this process. Greatly Appreciated!
Kalie F. - NY
The service of Carla and her team was SUPERB! They were an absolute pleasure throughout the entire process of purchasing my home! Carla and her assistant Ranie were the best team to work with! Any questions I had they answered IMMEDIATELY! They kept me informed via email and phone throughout every step of the way. They are truly the A team!
Douglas V. - MD
Kathy Thompson and her team made the process of going through our refinance effortless. They were always available to explain the documents we were reviewing and to reassure us when the market took an uncertain turn with the election results. I would highly recommend Reliance First Capital to anyone in need of the services they provide.
Michelle and Robert W. - ME
Ryan went above and beyond to find a way to help me achieve my goal of refinancing. My situation was an extremely unique one, but Ryan never gave up on me. I had tried working with Reliance First Capital four months prior and had been given up on by that mortgage analyst. I was hesitant to try Reliance First Capital again, but Ryan assured me he would do everything he could to help and he did. Because of Ryan, I have my refinance now. He is a huge asset to your company! Ryan went above and beyond helping us get this loan. Thanks to Ryan!!!
Richelle G. - OH
I logged on to Lending Tree looking for a second mortgage. I'll admit that I was a bit overwhelmed with the amount of calls that I received. I really listened to what Bradley Goldman had to say and he suggested that maybe I could refinance my home to get the money that I needed for repairs. not only did he guide me through the process with professionalism, he also understood that I had things going on in my life and needed to take a step back from the application to tend to them. I highly recommend Bradley andReliance First Capital for your financial needs.
Richelle G. - OH
Best loan officer. [Brad] takes the time to help you through the process that it actually seems to go by fast!
Leonard W. - OH
Don't change anything. Keep up the good work. All were very professional. I'll refer you to others as appropriate.
Danice H. - TN
Both Erin and Reagan were wonderful to deal with. I would recommend them to anyone looking to refi.
Paul J. - NM
This is the second loan Steve has helped me with, he is truly an asset to your company.
Bryan L. - OH
Robert worked tirelessly with us through multiple options over many months and when we finally pulled the trigger he helped push through a VA closing in record time. Great attitude, clear guidance throughout and wonderful to work with.
Wanda C. - TN
The process went very smoothly. Thanks to Shelbourne Tate Bloomer.
Francisco C. - NY
In many ways, to review a product or service is easy. But went the result directly affect Reviewer for a long and extensive way, the positive or negative opinion it can balanced on a thin line. We found ourselves navigating many banks institution for refinance, until we found harbor at Reliance First Capital with the help of Donna Marie Titone. Her professionalism, knowledge, Responsiveness, level of service, and extraordinary effort, which she gave us, gave as a positive result, an excellent mortgage refinancing, with low interest rate, fixed term. Naturally we would return to work in the future with her and of course, I would recommend that everyone, have the opportunity to experience their service.
Andrew P. - AL
I think Stephen Revalue and Roberta went above and beyond please let them know that I really appreciate the two of them. I'll also very highly recommend them to all of my friends.
Terrina M. - MD
I would like to send a special THANKS to Ryan! He was an great mortgage analyst and provided the best advice! I look forward to working with Ryan in the future. He will be my lifelong mortgage analyst.
Terrina M. - MD
My loan analyst was Ryan Kearney. I absolutely LOVE a salesman that isn't interested in making a buck to benefit themselves... I went through Reliance First Capital back in 2015 and I couldn't get exactly what I wanted... Ryan provided some EXCELLENT advice to me and also advised me since I wasn't fully getting exactly what I wanted he didn't feel comfortable moving forward since it wasn't in my best interest (I love this). Now, fast forward one year later... I referred my co-worker/friend to Ryan and he closed a deal for her... Fast forward a few more months to the end of 2016, I went back to Ryan and was able to do everything I wanted to do and I have gained a lifetime loan analyst! Ryan ROCKS! I have since referred Ryan to a family member who's scheduled to close very soon. RYAN was the best loan analyst I ever had.
Clarissa H. - OH
Casey provided me with much information daily and kept me hopeful through the whole process, Shannon guided me through the closing process. I learned a whole lot from these two people. Very professional love them and thanks u first capital very much.
Kristina N. - MN
Benjamin was excellent, very kind and understanding during a very busy and stressful time in my life...on top of having a refinancing done. He was always very prompt when he could be, I realize he was on the phone all day with people, so I completely understood if it took awhile to hear back from him. He went the extra mile to explain the financial benefits of me refinancing with you. He helped me trust the process and decision.
julienne A. - NC
Corey is awesome!!! He walked me through the process step by step. Kept me informed daily of where we were and made sure to resolve issues quickly. Grace was great as well when we got to the closing. It took around 2.5 months to close. But this was mainly due to me using an FHA loan and I had to fix some exterior paint, etc... I already recommended Corey and Reliance First Capital to friends.
William H. - NY
My wife and I were very pleased with our experience with Reliance First Capital. We worked with Robert Lawrence and could not have been happier with his attention and service. Robert listened to our needs and was able to find the best options available for us. He was always available to answer questions, and helped us complete our Refinance process every step of the way. We highly recommend Robert and the folks at Reliance First Capital.
Debra B. - AR
From our first contact with York he was outstanding! York went above and beyond!
James L. - SC
My credit had been subpar since my divorce. When I began to search for on line mortgage companies back in May 2016, Jonathan Adams Higgins was my initial contact withReliance First Capital and would keep in touch regularly until my credit scores were high enough for refinancing (Nov 2016). All through the process, I was kept informed and if there were documents that needed to be submitted, he would notify me by email, text or a phone call. When my ex refused to sign a document and threatened to stall the process, Mr.. Higgins went out of his way, calling her and listening to her concerns numerous times. I believe his efforts made a difference
James L. - MD
Jacqueline was exceptional in her service. She was kept in contact, especially when the process slowed somewhat, and made sure we were on the same page with the reasoning why. In addition, Jackie listened to what we wanted set up the loan accordingly. Lastly, through the 'search' aspect at the beginning, my wife was talking to one company and I was talking to Reliance First Capital.We were originally going to go with my wife's suggestion, however, after telling Jackie of our decision, we had a good discussion. She pointed out certain things in the competitor's contact that really were not to our advantage (e.g., backend charges, etc...making the rate larger) and she also offered to include more of our creditors on our loan. She made the difference when it came to choosing Reliance First Capital. Good job Jackie and much thanks!
Robert N. - PA
Erin was knowledgeable and professional.
Paula R. - PA
Amanda went above and beyond to help us. She was very professional and courteous.
Barbara M. - TN
It was a great experience with Amanda Mowbray I wouldn't recommend friends and family to her. She is very professional and gets the job done I think God for placing such a wonderful person in my life to refinance my home. She gets the job done.
Laura M. - NH
When I signed up on Lending Tree, within seconds my cell phone started ringing. It was relentless. Shawn at Reliance First Capital was the only one who sent me an email letting me know that he understood that my phone was ringing A LOT, and that he'd be happy to start our conversation via email. I jumped on that opportunity. After a couple email exchanges we continued our dialogue by phone. Shawn was knowledgeable and patient, even when I was expressing great frustration. He dug deep to find the best refinance option for me, even when my current mortgage lender said they couldn't help me! My refinance has since been completely processed, they even sent someone to my home on a Saturday to facilitate the closing. Long story short, use these people. Thanks Shawn D for all your help. It was a pleasure.
Dawn H. - LA
Daniel did an exceptional job! I was always informed; calls returned in a timely manner, even after hours; I felt that my interest was always foremost; he delivered on my request. Couldn't have asked for more.
Kathleen M. - VA
You don't have enough space here for me to tell you exactly how awesome Sasha was during this process. She kept her promises, called back, offered options when my needs changed, handled the closing costs within the loan, she made Reliance First Capital seem like the only choice available to refinance my home loan!!
Mark Y. - NY
Jim helped us overcome several unexpected obstacles during our mortgage refinance process and was in constant contact throughout the entire process, especially when we needed his direction most. This included numerous phone calls leading up to and on the day of our closing, all while he was away on his family vacation. We honestly don't know how we would have accomplished this without his help and are now enjoying a mortgage that was designed specifically for our financial needs. Thanks Jim!
Cathy L. - NY
I looked into refinancing my home a number of times, as this would help streamline my finances. Each time I did - I would work with mortgage representative that were only interested in closing the deal and not necessarily taking my personal situation into consideration. However - this last time I put my information into Lending Tree and while I was getting the usual cast of characters, then I met James "Heisser" Stevenson. James, from our first conversation really took the time to tailor a solution that exactly worked for my needs. He was prompt and courteous. He made sure I was over informed every step of the way, and all of the relevant paperwork was accounted for. I was able to reach him whenever I had a question. I think that this was the best experience that I have ever had working with a mortgage company. Throughout the process it was actually enjoyable and painless, and I think of him as a friend. I will recommend him to anyone that I know taking out a mortgage in the future.
John C. - NY
Our Mortgage Analyst Erick Cifuentes is the reason we chose Reliance First Capital. His knowledge, patience and ease of doing business with him made refinancing easy. Erick has a great way with people, he provided wonderful customer service.
John B. - NY
Joe Accardi was professional, courteous, informative, responsive, And extremely helpful through the entire process. I can't thank Joe and Reliance First Capital enough. You have been so supportive in getting my loan approved. Thank you, thank you. This has been so very helpful in my life. From beginning to end, Joe Accardi and Reliance First Capital was there for me and very helpful and responsive and had a strong desire to get this deal done through funding. Thank you so much.
Nanette and Rick C. - PA
Vic, you and your staff did a great job in handling my request for refinance spot of verification of documentation involved but all in all worth it in the end. I very much appreciate your knowledge and experience in the process. If you're ever in the Lehigh Valley, PA area feel free to reach out. It would be great to meet and thank you personally.
Sandra R. - TX
Given the time of year in which this transaction occurred, the whole team was attentive, prompt and courteous.
Linda Z. - PA
Tim Nevel, and his staff were very supportive and helpful during my application process. Obtaining a refi or mortgage this day in age is very frustrating and slow. They helped me every step of the way! I understand Tim will be my "go to guy" should I need advice or support in the future!
Joseph K. - PA
Dan was always available to discuss and review the process. Thank you Dan.
Janice G. - CT
Mary Siegel was my Mortgage Analyst. She worked with me every step of the way. She explained the steps involved, a realistic time frame, and was always there to answer my questions. She provided excellent service! You should be very proud to have such an excellent representative. Brian Bushi was my very first contact with your company. Again, Brian was very helpful to me and explained the overall process, what options were available to me and put in me touch with Mary Siegel. I was really impressed because this was a difficult decision for me and I really felt that I could trust the people I was working with.
Pleas W. - NC
Reliance First Capital was great to work with. Very responsive to any questions or concerns. Hit all the time lines we agreed to.
Sharon K, - FL
Joe was truly excellent. He explained our options very clearly, and was with us every step of the way. The entire process went very smoothly. Thank you for your exceptional service! It was very much appreciated!
Francine H. - TX
Shawn was excellent with explaining all of the materials that were needed including the closing.
Shelby M. - NJ
Desiree was great thru both mortgages and will continue to go back to them if needed.
Ronald C. - SC
Quick closing process. Loan Analyst was easy to work with.
Joseph L. - NY
My sister and brother-in-law recommended Donna to me. I am so glad that I took their advice ... Donna has been excellent from the moment I spoke with her. Very informative and extremely helpful. My husband and I will always call Donna first for all of our possible future mortgaging needs.
Rose V. - NC
Thank you so much for assisting me with mortgage needs, you provided me with everything other companies said they could not. Thanks for everything and may God continue to bless you and your family.
Ana F. - MD
I would like you to know that I have tried several times to refinance with other companies with a result of bad experience and no refinancing. That's why I would like to remark and underline how satisfied I am having chose Ms. Brownstein to guide me through the whole process. She gave me a different perspective of how things should be done: her professionalism, knowledge, patience (believe me, she deserves a medal for her patience with me), guidance till I felt comfortable with the deal and understood everything, her follow-up till the whole process was finish was outstanding. I thank Ms. Brownstein again for [her] great help. I will recommend her services every occasion I have.
Frederick D. - NC
Tom provided very good service and locked me into a good rate and got me closed in a reasonable amount of time.
Merlin B. - TX
Craig did a great job.
Merlin B. - TX
Craig Wright did an excellent job Thank you so much.
Peggy C. - CA
Travis was hands on, professional, friendly and explained in detail, and made the experience worry free. Truly beneficial.
Diana L. - NH
Need no improvement. I'm very satisfied with the service. Thank you Reliance First Capital. You exceeded my expectations. Thanks to my Mortgage Analyst, Desiree, for been so professional, you are beyond compare..
Andrew F. - NC
Karan was the best in helping us close our loan. She brings a great value to your company, Thanks for a wonderful and easy loan.
Andrea F. - NC
Let Karan handle all the loans!
Donald M. - OH
Akim was very diligent and patience with me through the process.
David S. - AR
Francis was always there when I needed him never left me hanging, Very professional.
Thomas M. - IN
This was my third refinance with Reliance First Capital. They are very easy to work with. Obie, Rose and Talon were most helpful.
Kathy J. - KY
Thomas was a Godsend. I can't express you to fully how comforting he was to me during this process. When another lender told me no, I didn't have much faith in whatReliance First Capital could do for me after applying but Thomas took time to explain to me what I should look out for and ways I could improve my financially picture even before the full process begin! When I had a question or issue collecting paperwork he "destressed" me with a phone call or a text and as a single woman who had never gone through this process alone let me tell you that's what I needed!! Truly Thomas went above what was required to make this whole process a dream and I will forever be grateful!! Thank you and God bless you Thomas Berry. When he introduced me to Michael he was icing on the cake! Just a joy to work with. I appreciate Reliance First Capital First Capital you guys made this whole thing work for me and I truly thank all of you all.
Rae P. - DE
Tate Bloomer was awesome to work with. I feel he went above and beyond what was expected him. He worked very closely with me and kept me in the loop at all times. He received back up from his supervisor, Phil, and he told me I would get that mortgage and I did! I really appreciated his professionalism, courtesy and friendliness. I would definitely recommend them to anyone looking for a mortgage
Carol M. - AR
Jonathan is beyond exceptional. He went above and beyond to help us. Jonathan has outstanding customer service skills.
Constantine F. - PA
You have a Gem in Tim. His personality makes him easy to deal with. He was clear on all info he gave us and answered all of our questions. He made the long process tolerable. We wish him the best and hope that he is recognized.
Barbara S. - CA
LaShonda Holt is a wonderful mortgage analyst. Always courteous and willing to investigate all loans that will be beneficial to your personal needs.
James M. - SC
Danielle Baughman was very courteous and patient with me and my husband.
Ashley Y. - PA
Michael he was very polite and friendly. He explained everything every clear to us . He always got back to us very quickly if we had any questions or concerns.
Evelia P. - DE
Sabra Lane was exceptional! She assisted us throughout the entire process and answered all of our questions no matter how many times we called with more questions. She was very knowledgeable and professional while still making us feel that she was looking out for our best interests during this process.
Windy S. - ME
A very big thank you for seeing us through the process of refinancing our home! I just received an envelope with the proceeds check and another for our car payoff. I am amazed and grateful to have it so quickly! I intend to spend time this evening taking the customer survey from your company. I sincerely feel that you are exceptionally good at your job and will recommend your services to my friends. Thank you again!
Eric M. - NY
Brian Siger was very helpful explaining the options available to me and was either available or promptly returned my calls. I will provide Brian's contact to anyone I know that is looking to refi or mortgage.
Victor Y. - NY
Ceren "Alex" Yilmaz was the individual that had the ideas to help me in ways I was not anticipating. This made Reliance First Capital stand above others. Alex also made the process as painless as possible for which I am very grateful.
Rex G. - IN
Daniel was a delight to work with. He explained my refinance process in laymen's terms, and helped me understand the complete process. From the start, all the way to the funding. He was very honest, straightforward, and I feel like he did his very best to get me a great deal. He always had my personal interest at heart. I highly recommend him to anyone considering financing, or refinancing a home. I always felt comfortable throughout the entire process, because of his kind demeanor.
John W. - MN
Ryan was very easy to work with kept us informed throughout the whole process.
Trena A. - AR
Chad Spencer was exceptional in communication and solutions to meeting my financial needs during the refinance process. Great job Chad and thanks for all the help!
Irma B. - PA
Vic was efficient, informative, very patient had a great telephone personality.
Pricilla W. - VA
I was quite amazed with the way this loan process was handled. Robert held my hand and kept me abreast of all the processes. He went as far as to find places in my area that I could fax information without cost. Thank you for his professional demeanor.
Manuel L. - MI
Ryan always went above and beyond to service our needs. He was quick to respond to any issues. We have worked with Ryan several times.
Rory I. - NC
Cody did an excellent job. Kept me informed and was Johnny on the spot throughout the whole process.
Leslie D. - ME
Shawn really helped us through completing the forms and some of that process was frustrating at times. Certain types of information was given and we didn't understand why some trails of information was needed (seemingly again) when we had already (we thought) submitted what was asked for and had previously provided. But, Shawn talked us through it and the reasoning for it. He did a great job and we have what we need in place as a result. Thank you!!!
Laurie T. - PA
Michelle was great.
Amelia C. - SC
Steven was there with us from the first phone call. We are so happy he was our Mortgage Analyst, it was a pleasure working with him. Steven was helpful and worked with us to meet what we needed. he made the process so easy.
Shelia J. - TX
Walyn not only provided exceptional service, he was very courteous, very professional and very knowledgeable. Thanks Walyn.
Marissa B. - NJ
Daniel has the patience of a saint! I was in a situation where I desperately needed to refinance to bring closure to my recent divorce and move forward financially, and I wanted to do it quickly. Daniel held my hand through the entire process, handled all of my questions with complete professionalism and basically "dumbed it all down" for me so that I could understand every part of the process and every aspect of the world or refinancing a mortgage that I needed to know. He pushed as hard as he could to meet my timeline and financial goals. He kept me informed every step of the way and even if he had no new info, he still stayed in touch. He assured me I could trust him and he would find a scenario to meet my goals...together we accomplished this and then some. Ultimately I wanted to just get my ex-husband off the mortgage and deed but Daniel was also able to find a way to save me over $300 on my monthly payment! I highly recommend Daniel and his team...he will work hard to meet your goals.
Marissa B. - NJ
I just wanted to take a moment to say thank you so much for all your help and patience with me during the entire refinance process. I closed this past weekend and can now breathe a sigh of relief. This is life-changing for me and I am grateful to take this step forward. I know I pushed hard and was very hesitant but in the end you provided excellent service and gave me the confidence to move forward. Please also pass along my thanks to anyone else who was working in the background to make this happen for me. I wish you all well and will surely recommend you any chance I get.
Keith O. - MD
Already better service than other companies I spoke with.
Marvin D. - NC
Kristen was outstanding, professional, attentive and caring. an important asset to the process.
Olivia W. - MI
Keep up the excellent work relationship with clients. Robert is a very professional, reliable, friendly and courteous loan officer I've dealt with from my previous financial needs. I do hope your office have more people like him.
Lisa H. - NY
Donna was very professional you could tell right from the start when speaking with her she knew what she was doing and was going to do her best to help me and my family. Everything went so smooth with my Refinancing Donna stayed on top of everything every day until the end. Anytime I contacted her she always seemed to be available at all different hours of the day even through email she responded promptly. I couldn't ask for a better Mortgage consultant. Because of her we are now able to save more and pay our Mortgage off quicker. Thank you Donna! :-)
Thelma G. - OH
Patrick was involved with every step of the process from beginning to end, very professional and helpful.
Arthur W. - AZ
I commend and recommend Reliance First Capital, LLC, because of the integrated help facilitating a Department of Veterans' Affairs (VA) Home Loan, from the opening to the closing per Vincent Gentile, whose focus was on Customer Service. Thank you for this opportunity to express my thanks to Lending Tree, Reliance First Capital, LLC, and Vincent Gentile, Assistant Manager.
Charles L. - NC
Regan distinguished himself by calling first, pulling my credit report first, anticipating I would need an FHA loan first and sending me a preliminary closing statement first. When I revealed a new liability, he responded within 48 hours with a new proposal that still met my needs. Throughout the process, he essentially anticipated all my questions and called me - often as I was reaching for the phone to call him. Despite a few twists and turns, he and his team kept the process moving forward, enabling us to close the loan within six weeks of our initial contact, as forecast. This was particularly amusing given that a competitor concluded I did not qualify for An FHA loan. I will most certainly recommend Regan should I have the opportunity.
Robert S. - NY
Erick was exceptional in his explaining and processing our loan. I feel he is one of your best agents and should be commended for his customer service and knowledge.
William F. - OH
Daniel Holmes - superb personality, made us feel as if we'd made a great choice of company to refinance with.
Wanda R. - NC
Ruth was the best. I have no complaints.
Jeffrey B. - NY
A+ Everything was explained thoroughly, I felt comfortable and informed through the process. Fast approval, fast closing. Donna was great, and I highly recommend.
Peggy C. - MN
Chad was very friendly, personable with best information of any question I had. I felt very comfortable in trusting his explanations to any of my concerns. We talked so often during the process I miss his calls. The process went so smooth and in 3 weeks it was completed. Amazing job Chad!! Highly satisfied with his work for me.
Michelle D. - NY
I highly recommend Donna! She made the process easy and stress free! She is honest and forthright and always made sure everything that needed to be done was efficient and correct.
Alvernon E. - NC
Exceptional Service, Toi was very professional and very knowledgeable in her work. She kept me informed in every step of the loan process and never hesitated to answer my questions. Due to these qualities, Ms. Meade expertise allowed for the best loan process I've ever experienced. I would truly recommend Toi and Reliance First Capital to first time and existing home owners.
James G. - PA
Vic Johnson He went above and beyond our expectations. He explained everything to us. He was very prompt at returning phone calls. We could not say enough about this gentleman. He could not have been any more helpful. We feel HANNN We feel he went above and beyond our expectations.
James S. - OH
They were responsive from beginning to end. They explained the process thoroughly and told us exactly what we needed to provide. No surprises.
Edward S. - PA
Brad walked us through the application process. [He was] professional and accommodating throughout.
Andrea L. - PA
Brendhan was by far my saving grace. When things got a little rocky with the appraiser he kept me calm. I truly could not have done this without his help. He is a great asset to your company. I got wonderful service from Reliance First Capital. Thank you for helping me with my financial needs.
Annette S. - NY
Carla Biancaniello was FANTASTIC she responded to my calls and emails within minutes even late at night when my mind was going a mile a minute. This was a painless process and I would recommend Carla and her team to anyone I know.
Diane G. - NC
Chris was patient and willing to explore a VA refinance and do what it took to make it happen when no one else would talk to me about VA financing.
Taleia G. - TN
Corey was an excellent and exceptional loan officer. I will be recommending Reliance First Capital to anyone who are looking to finance or refinance their home with Corey Johnson as the loan officer. I would also like mention Nakia Phillips, she was an exception loan processor who was very professional and kept me in the loop step by step. I can honestly say. The team who worked on my refinancing was "EXCELLENT".
Robert B. - TN
David and Michael were exceptional. There were several bumps in the road but each stayed on top of the loan and did anything and everything to see it thru to the end. They never gave up and were determined to get it approved. Exceptional customer service and dedication. Thanks!
Meredith M. - NY
We have had our first Christmas and now first New Years in our forever home. You will both be a part of our story and how you helped us. We are feeling so amazingly blessed, we are sending our happy vibes to you and your families and hope that 2017 is your best year yet!
Furman G. - SC
Ed worked with us; he was very professional, courteous, knowledgeable, efficient and effective. Because of his efforts we would recommend him and your company to anyone seeking to purchase or refinance a home.
Priscilla G. - NY
Good to have a Spanish speaking person in your bank, Eric is #1
Kenneth M. - VA
Although this was not a quick turnaround for my refinance, believe this was a win-win for my situation and mortgage officer Erin Weimar from RReliance First Capital. Documentation requested and supplied was extensive for good reason. Previous refinancing did not unearth a lien against my property that Erin discovered and resolved. The effective way of doing business is developing that customer relationship, which was effectively performed. I was valued, listened to and ultimately had my financial goals reached to better my standing going forward. My interests and Reliance First Capital both achieved a favorable result. Erin, thank you for consult and professionalism with levity.
Michael T. - ME
Jacqueline always kept us informed, even after business hours.
Samuel L. - CT
Our experience was awesome, our go to person was Jason Kalevas , he made us feel very comfortable, it was like talking to a best friend , he explained the refinance process so we could understand, we would definitely recommend Reliance First Capital, and Jason Kalevas awesome guy.
Robert D. - CT
Jeff was very well verse as how to handle the loan with additional options. He stuck with me for a total of 7 months because of various paper work that was needed.
Kevin J. - PA
They bent over backwards to help.
Felix M. - AL
Karan went far beyond my expectation and her job duties to help me get out of a trapped mortgage. She was exceptional in all areas. She provided up to the minute status on the process and was always available for instant feedback. She provided me will layman terms of misunderstanding on my behalf. I have gone through this process no less than five times with other companies and Karan ultimately exceeds all the other analyst by far. She gave me one-on-one personal attention from the very first phone call.
Jon C. - TN
Michael was our mortgage analyst and guided us through the entire process. He was there if we had a question and followed up on all documents we sent to ensure they were received. I couldn't have asked for anything more from him. He provided an exceptional experience for us.
Jody W. - VA
Miles Commodore did an absolutely wonderful job at assisting me with this whole process! I didn't expect the hands on approach that he provided from the very beginning. When it comes to me, anything that can happen will happen, and Miles along with Yara and others that support him went above and beyond to help.
James H. - OH
It was a real pleasure working with Patrick, he was so helpful and friendly I would recommend anybody to work with him.
Robert S. - KY
Reagan was very knowledgeable and true to what he said. This was my 1st experience with a online lender and it was surprising good.
Cherie B. - PA
Ryan was always very friendly, knowledgeable and professional.
Rhonda C. - TN
Shane worked with us for nearly a year, due to our changing circumstances, and was kind and patient throughout the process. I cannot recommend Reliance First Capitalenough. Wonderful experience working with Shane.
David D. - DE
Tate was extremely patient with me as I had never refinanced on my own before.
Reginald B. - AZ
Ted and Talon were awesome!
Tamara B. - MD
Vincent was above exceptional. Always kept us up to date. Never had to wait to emails or return calls was on top of everything. Very professional and knowledgeable in his job. Would recommend him highly.
Donald S. - TN
Allyson Walters was exceptional in guiding me through this process. I had a great experience refinancing my house and will recommend Reliance First Capital to others.
Tara W. - NC
Allow Allyson to train all other Mortgage Analysts, because she was most helpful and knowledgeable about the loan process and helped my husband and I understand clearly every step of the way!
Richard F. - MI
Alyssa was very professional and was the "squeaky wheel " to get me to go with Reliance First Capital. She was very friendly and persistent and offered programs the banks couldn't touch. She got right back to me promptly every time through e mail. I would highly suggest her to anyone.
Robert P. - MS
Ashley worked professionally and extremely hard in getting this loan closed, even when I gave up, she continued until the process was complete. Just like to say " Thank You" to Ashley for her hard work in getting this refinance closed...Great working with her...
Stephen M. - VA
I was in an unusual Mortgage situation where I was set up with two Mortgages when I bought my house and was facing an increased payment in 3 months. Reliance First Capital was able to secure a new single Mortgage quickly at a much lower rate and combined my two existing Mortgages. Mr. Robert Metz was extremely helpful, clearly explaining the process, answering all my questions and securing me the best possible rate. I would work with Reliance First Capital and Mr. Metz again in a heartbeat and would recommend them to anyone who asked. (as posted on LendingTree.com)
Debra S. - FL
Reliance First Capital did an excellent job with my VA refinance, I had recently gone through a divorce, and needed to refinance the house. It was a bit more complex because they had to take his certificate of eligibility off and replace it with my certificate of eligibility. Not only did she get it done, my rate is lower and so are my payments! I cannot thank Ruth enough! She communicated almost every day on the status, and what to expect. She made the whole process easier. She was caring, and went above and beyond to ensure everything was perfect. Closing went very smoothly! I cannot thank her, and Reliance First Capital enough! (as posted on LendingTree.com)
Nelson B. - PA
While we all hope for the lowest rate and cheapest closing costs, I found Reliance First Capital very competitive, but where they excelled was in the customer service. My rep, Ryan Janke, was absolutely the best - answering questions, explaining the process, following up, and generally great handholding throughout the entire process. The process can be exhausting but Reliance First Capital has it pretty streamlined, entirely online, and very straight forward. Even the closing process (other than the tons of paperwork) was very customer focused and easy, including the closer coming out to my house to complete the process. If I could have Ryan as my rep, I'd use these guys every time. (as posted on LendingTree.com)
Thomas P. - NY
I Purchased my home / Condo in September 2013 and dealt with the best Loan Officer or Mortgage Consultant ever "Sash Thakkar" who didn't fill me up with a bunch of promises just to tell me that this wasn't FHA Compliant and can't be done. Sash obviously knows his industry rules and regulations like the professional he is because I searched FHA's Site for this exact type of loan Scenario and it stated that it was if you read past the 1st few pages which others weren't looking at because it probably involved work and who could be bothered to do so these days??? Since he was the only one who knew it already juts from what he explained to me on 1st contact he didn't say "No Problem, we can close in 2 weeks is that good for you" which I had heard before from another couple Mortgage Consultants but still wanted to make sure by asking his head underwriter or someone in that authoritative position which is my best guess what he did. He is the only one that was able to look into the rules and guidelines for a loan that was an FHA mortgage with the very minimum Down Payment. The difficulty in this loan was a unique Scenario of a Non Owner Occupied Co-Borrower and others that wanted the loan said "that's impossible". I had already done the research and the Co-Borrower fit the exact details of what the other list of underwriting for such a loan would fall under and that's when I realized that you need someone with experience and upfront no promises and false hopes. We closed so fast that the seller wasn't even ready to move out and they were in such a hurry. Thanks Sash!!!
Robin K, - IN
Sean was persistent. He set out to do what no other mortgage company was able to do for me. He said he would and he did! (as posted on LendingTree.com)
Warren R. - MN
I was apprehensive about completing a mortgage application online, but Sean made the process very easy. Sean was just a phone call or e-mail away when we had a question. Sean never failed to contact us if he was out of the office when we called. When it appeared that the loan would not close before my wife and I planned to leave on a trip to the West Coast, Sean accelerated the paper work to get everything done before our departure date. (as posted on LendingTree.com)
Warren C. - MN
I was apprehensive about completing a mortgage application online, but Sean made the process very easy. Sean was just a phone call or e-mail away when we had a question. Sean never failed to contact us if he was out of the office when we called. When it appeared that the loan would not close before my wife and I planned to leave on a trip to the West Coast, Sean accelerated the paper work to get everything done before our departure date. (as posted on LendingTree.com)
Frank H. - NC
Reliance performed better than any lender I have dealt with. Best refi experience I have had. (as posted on LendingTree.com)
Kimberly H. - NC
Travis Yocum was especially helpful and always quick to respond. He is a great asset to Reliance First Capital, LLC. The rate was a bit higher than I could have gotten elsewhere, but the customer service was far superior. (as posted on LendingTree.com)
Chrystal B. - PA
Vic did a wonderful job in keeping us updated on all aspects of our refinance. (as posted on LendingTree.com)
John J. - PA
Reliance First Capital worked with me wonderfully. Vince Drnach was very helpful and answered each question I had very clearly. I would recommend Reliance First Capital to my friends and family. The experience was well organized and they were very friendly and knowledgeable throughout the entire process. (as posted on LendingTree.com)
Jennifer B. - OH
Adam was great at getting everything done and closed quickly.
Jamie S. - MD
Amelia was very informative. Probably the easiest loan process I've ever done.
Margaret F. - SC
We have refinanced 3 times. Ashley has been the most efficient and responsive we have encountered!!
Paul H. - PA
Ben was amazing. He contacted me frequently, kept me informed, was courteous, and extremely helpful. I couldn't say enough good things about him. The process was so smooth that I cannot think of any ways on which to improve it.
Christopher D. - ME
Bradley was very professional and personal. He was a fantastic ambassador for your company. I highly recommend him.
Anna M. - NM
Breanna was amazing. She was always in contact with me every step of the way.
Michael B. - PA
Both Brian Siger and Tamika Weldon were phenomenal! Can't say enough about their professionalism and ability to get the job done. Pleasure to work with and always responsive on those few occasions we had a question. Thank you!
Yisael W. - NJ
Carla was great in all aspects.. Thank you Carla! I have no names at the moment, but I will definitely recommend Carla to anyone I will come to know that is looking for a mortgage or refinance.
Roy D. - TN
Chad was very genuine and not "slick" as opposed to many calls received from your competitors. He was a pleasure to do business with would highly recommend him to anyone.
Carolyn T. - AR
Chad and Nadia were awesome in providing all necessary information and feedback throughout the process of making this a great experience and successful closing. They will surely be recommended by us to anyone looking for any financial assistance. AWESOME EMPLOYEES!!!
Deborah M. - AR
Chad did a great job of keeping us in the loop, keeping the ball rolling and maintaining a professionally friendly service. I would invite this guy to my Christmas party! Thanks Chad!! Great Job!
Rinette O.. - FL
Chad Spencer has gone above and beyond to help me finance my house. At one point, we thought that we would not be able to get the loan, but Chad talked to his manager and came up with solutions for us. He was amazing.
Ron D. - SC
Chris was fantastic.
Theresa M. - MD
Corey was very professional yet easy to talk to and kept me informed, always answered and returned my calls, I would recommend anybody I know about him.
Clark F. - MS
I have dealt with many loan officers over the years, and Cody was the best.
Attilah T. - PA
Daniel was extremely knowledgeable. He provided me with every loan consideration for each and every property I considered. He promptly returned my phone calls and was very patient in explaining everything so that I could understand. He was extremely professional, and detail oriented. My experience in purchasing a home was not stressful due to Daniel's ability to communicate how my finances would look after my mortgage; no surprise costs. Overall, working with Daniel and Reliance First Capital has been a magnificent experience.
Michael D. - TN
Darien always wanted to make sure we were happy and explained the process in ways we understood.
Jonathan T. - MD
I was very uncomfortable initially with the thought of refinancing. David immediately put me and my wife at ease. He was professional and courteous and took the time to answer all our questions. I would definitely recommend him to anyone who would ask about refinancing.
Stephen D. - TX
Amanda Mowbray was incredibly pleasant to work with. It wasn't just about the mortgage; she spent a little time getting to know me and we had very pleasant conversations. In short, Amanda provided outstanding customer service.
Jeanette A. - PA
Bradley was very professional and kept me updated on loan progress.
Todd M. - NY
Carla and Ranie were so professional, responsive and efficient. loved working with them.
Susan B. - NC
Thomas H. - TN
David made sure understood in what I needed to do and therefore we were able to accomplish my goal.
David M. - PA
Erin was with me every step of the way. She was extremely helpful, courteous, and very well informed. She helped me maintain my focus and keep my eye on the target to get the requirements complete in a timely fashion.
Karen S. - PA
Jeff stayed with us for the entire process, kept us completely informed, answered all questions and concerns. Very, very helpful.
Theodore P. - ME
Jeff kept his cool when I was getting a bit frustrated with the process and they time necessary to close this loan.
Dominic P. - PA
Lisa did a great job..helped us where other companies couldn't, was always available to answer questions...great overall experience.
John C. - PA
Let me say that it has been a pleasure working with Reliance First Capital and the lion's share of the credit for that goes to Mike O'Brien. And, it was not easy for him, as this process had a number of problems that had to be solved. First and foremost was the precondition that various rooms: the back porch, bathroom, windows and doors had to be scraped, spackled, and painted before the inspection could take place. And, I thought, why waste the money; they are all being replaced? Fortunately, mike kept me calmed down, focused on the big picture: "john, you will be able to make all of that new, and have money to spend on your daughter's wedding". Honestly, I had considered going in another direction. I was that frustrated with what the VA required! Mike kept on top of things; I had issues with the printer, computer, and my accountant, all of which dragged the process on. He kept me informed, was punctual and followed up on everything. I would certainly recommend Reliance First Capital to anyone looking for a mortgage or financial assistance, and the main reason for that is Mike O'Brien.
Shauncheri V. - TN
I had the pleasure of speaking to Ms. Williams on October 5, 2016 to discuss lowering my current interest rate. Ms. Williams informed me in great detail of various ways to lower my mortgage. Ms. Williams went beyond her scope as to inform me on how to lower my interest rate, which at this time, due to my current circumstances, I was unable to refinance. However, she spent extra time with me on the phone to suggest that I can pay extra monies toward my principle and interest. Ms. Williams was very friendly, personable, and knowledgeable. She answered every question regarding my current mortgage. She eased my concerns. Ms. Williams exemplifies the model employee who goes beyond to satisfy her customers. She is truly a great asset to your company.
Peter B. - FL
Ruth Adams was great to work with
William N. - DE
Tate was amazing catering to our different needs and always keeping us informed if how the process was going.
Norma S. - NC
He handled my loan as if it was his loan...I felt that I was in the best hands to handle a matter so sensitive at this point in my life.
Norma S. - NC
Steven, was always professional and knowledgeable of all information and processes given to me during my refinancing process. He keep me updated on the progress and requested any needed documents to keep the timing of the loan on track. I would truly recommend Steven to family and friends for their financial needs. (as posted on LendingTree.com)
James B. - TN
Toi walked me through the entire process.
Veronica G. - NC
York Moore was very informative and helpful with my loan process, in light of the fact that I had to move the closing to a location other then my home. (as posted on LendingTree.com)
Erin M. - TX
Amanda did a fabulous job refinancing my house when I thought it couldn't be done! They went above and beyond!
Andrea S. - MD
Working with Amy was stress free, and that was the main change compared to other (failed) refinancing experiences I previously had. She took the time to explain everything in great detail, returned my calls even on the weekends, and was constantly checking on me reminding me what other documents I need. Unlike some other experiences I had, Amy made it clear what was the urgency, and followed up on everything. During the refinancing process my previous lender called and said they will do everything they can to keep me, including matching the offer Amy gave, so I obviously wanted to see if I could get a better deal. However, it was immediately clear when days would pass without an update, explanation, or offer, that their process would be much more stressful and less professional that the process I had with Amy, so I gave up. I am very happy I stayed with Amy - not only will I pay off my mortgage 10 years sooner with paying only app. $150 more per month than I am paying now, but the whole refinancing experience with Amy was transparent and stress free.
Gary R. - SC
Ashley is exceptional. She is friendly and works so hard for the customer. This was an enjoyable experience because of her.
Christopher B. - OH
Everything went smoothly and will greatly improve our family's financial situation.
Sabrina W. - MD
Brian provided beyond exceptional service. He is an asset to the organization.
Christopher W. - PA
Brian went above and beyond to keep me informed and meet my requests! I'm very changeling to remain in contact due to personal matters that surfaced during the process. He was very understanding and did not let this deter him from expectations! I doubt anyone else would've been able to exceed my expectations as he did!
Di'Ray J. - PA
It's been a long process, but on behalf of my husband and I, THANK YOU! You made the loan process easier for us to digest. It's obvious YOU KNOW YOU JOB, and you cared about the welfare of our family. That was truly appreciated! Through the ups and downs, you've been there and made sure we came out on top. From the first loan, to the second loan, you answered our questions. Most importantly, you made sure our family wasn't stuck in the CITY OF VAGUENESS. As you know, before we started working with you, we were burned several times. But, God puts people in your path for a reason, and we are glad we met you along the way. Along with our realtors, Megan and Lisa, you guys were AWESOME!
Mark C. - TN
David was diligent and went the extra mile to help us. Ours was not a "simple" refinance and he was determined to see it through. Our previous lender was very difficult to work with, throwing roadblocks up wherever they could. It would have been easy for Reliance First Capital to simply say ours was not a serviceable loan, but your knowledge and perseverance made all the difference. Thank you so much.
Greg B. - NM
Judith N. - TN
Ed and Grace were absolutely awesome. I will recommend to all my family and friends. They were the best all the way around. Absolutely the best.
Harold T. - MS
Eric handled everything to my expectations.
Virginia W. - AR
Allen did a great job in helping to find the right loan that we needed. He was easy to talk to and very courteous and polite. He is a great asset to your company.
Thomas H. - NY
Greg proved to be an outstanding partner from start to finish. He communicated all of the details and nuances of the application process with clarity and an exceptional attention to detail. I had the utmost confidence in his integrity, credibility and knowledge. I deeply appreciate the service he provided to my family and me.
Blair C. - AL
Off the top of my head, I cannot think of anything which would improve on the process. VA loans, as a rule , take more time than any others, due to the bureaucracy with which you are dealing with. Henry and Grace Torres were great.
Scott M. - PA
Jeffrey kept us moving forward,.
Carolyn G. - TX
Jeremy was great to work with as well as the people on his team. Very Professional really enjoyed working with them.
Debrah and Stephen N. - TX
Jeremy kept us well informed each step of the process. Very courteous and all of our questions were answered. We didn't really know what to expect but he explained everything step by step. I would highly recommend him to everyone. Reliance First Capital and Jeremy Kelly will be the only company and person that I refer anyone to.
Rosemary J. - CT
John Spellman demonstrated a sincere, honest, patient and consistent professional approach, rare in our experience. with mortgage companies.
James S. - CT
Joseph was extremely patience and personable. He researched the best plan and worked closely with us to maximize the benefits of our loan.
David D. - PA
Hire more agents Lisa. [She is] simply Outstanding.
Greg P. - MD
Mike was a wonderful guy to work with. He was informative, answered all our questions, was available almost 24/7 to discuss anything.
Rueben O. - MD
Mike is an awesome guy, very informative through the entire process and made sure it went smoothly, thanks.
Lee C. - NC
I feel that Mike went above and beyond what was expected of him. I thank him again for all he has done for me and my family.
George G. - KY
I primarily dealt with Mrs. Pamela Stevens while closing the loan on our home and I received outstanding treatment but everyone at Reliance First Capital was quick to answer questions, return calls or email and left me with the feeling that I mattered. I was kept informed with regular status updates, schedules were kept and communication flowed flawlessly. The level of care that I received was top shelf and I would highly recommend them to service any of your financial needs. Although this was my first experience with the purchase of a home, I have never in my years of dealing with banks, financiers or loan officers been treated in the professional and sincere manner that I was by Mrs. Pamela Stevens. Mrs. Stevens answered all my questions and verbally walked me through the many procedural steps involved with the home buying process. She was quick to answer or return my calls and email. She kept me informed of status updates and was quick to let me know of any delays. She guided me through every step of the process and left me with a sense of security that I was being taken care of. I could not have asked for a better person to assist me with this home purchase and I feel blessed to have had her work with me to provide my family their dream home. (as posted on LendingTree.com)
Elisabeth S. - AR
Raemi Carney worked very hard for us. she did her best to keep us from having to bring money to the table at closing time.
David W. - NC
Ray was exceptional in following up and letting me know what I needed to do.
Jesus H. - NC
Ray made the whole process painless. His personality and expertise are exceptional.
Oscar H. - NC
Ray is the best loan officer we have ever had in 33 years of mortgages. Personable, informative, helpful and always on top of the process. He explained everything to us and helped us obtain a far better loan than we anticipated. A wonderful experience. Your customer service is exceptional.
Sharon H. - OH
Rob would respond to my text or email after hours, he called me back even when I was acting like a lunatic. This was a very stressful refi as it is the result of a divorce with a volatile ex and Rob tried everything to keep things on track and moving for me. I would recommend him to anyone and everyone who asks!
Hisako W. - OH
Robert was very helpful.
Robert W. - OH
Robert should be commended for having the patience and fortitude for putting up with all my questions, as well as his boss, Carl. If the occasion arises, I would recommendReliance First Capital to family or friends.
Nicole R. - OH
Ryan was my primary contact and he was simply excellent. Young and a bit green, but honest and sincere, with lots of integrity and I didn't doubt him or his ability for a minute. I even learned quite a bit along the way.
William C. - AL
Toi did a wonderful job. She was a pleasure to do business with.
Beth P. - OH
Travis really saved the day for us!
Joseph Q. - OH
Travis was amazing! Really a game changer for us! We are now debt free with Travis' help.
Alisa T. - LA
Lynda promptly returned phone calls worked diligently on our loan.
Elaine M. - KY
Michael was extremely thorough in his helping us with our loan process. Returned our calls and emails promptly and was always there to answer our questions. In the two months it took to complete the process, he has kept in touch if not daily, weekly. I would highly recommend him to my friends and family.
Peggy H. - MD
Michael is the best. This is my second time working with Mr. . O'Brian and he has been a blessing to me. He is so professional in his work and honest. I will recommend him to people that I know. Reliance First Capital keep up t the good work.
Timothy L. - MS
Chris was my first contact. He did an amazing job in walking me though the steps and keeping me informed. It was a great experience dealing with him. I also communicated with Lynda who did a great job. They answered all my questions and phone calls. I appreciate all that Chris and Lynda did for my wife and I. It was a great experience.
Sharon H. - OH
Hi Rob, I got the docs. Monday would be fine in the afternoon to close. I want to thank you for all of your work. I am really not a crazy lady. I don't own a single cat! This has been by far the worst year of my life. I am looking for some vague sense of normal once I get this done. I have borrowed money, cried in front of people and relapsed twice into a 30 year eating disorder I thought I had put behind me AND I am still here and fighting back. Because of people like you I am able to move forward and keep my girls in the home they have known. This has been a difficult struggle for all of us and it is finally coming to an end. I may never get to meet you and I really want you to know how very much I appreciate you and all you have done.
Brigid H. - VA
Steve was "my best friend" by the time I closed on the refinance. He was there for me every step of the way. I felt comfortable raising any issue with him, even some I was embarrassed about but which had to be known. He never made me feel bad or that I had done a stupid thing. He always returned my calls quickly, never more than a few hours after I called him and usually within half an hour. He helped me strategize on the best loan for me. He worked with me to get my credit score up so I could get a better rate. He always had a solution to any problem I raised. He was good at explaining things and was very open about options every step of the way. He made this refinance the best I have ever done, and over 40 years, This was my best experience ever with a loan closing and over 40 years, with a job that has taken me all over the country, that's saying something. You cannot go wrong working with Steve.
Tracy K. - MD
The experience was very professional.
Jennifer W. - LA
Leslie worked from her home to ensure a timely closing.
Lawrence B. - NC
Jeremy and Talon were constantly in contact with me throughout the entire process. They continue to answer any questions I had within a timely manner...whether by phone, text or email. Their customer service is outstanding! I could not ask for a better team. Thank you!
Ryan L. - PA
Brian was available 24/7 - answered call every time I had a question. Brian genuinely was looking out for my best interest.
David W. - TN
I was a little in the dark and concerned about locking into my rate while the paper leg work was being done. All worked out okay though.
Grace B. - NY
Jim was that extraordinary person and kept me in touch every step of the way.
Michael B. - SC
Sabra is the BEST!!!! Professional Courteous Helpful!!!
Ruben K. - MD
It was such a pleasure working with Donna. She made sure she understood exactly what we were looking for and delivered. Very thorough and amazing attention to detail. Made sure she explained every step of the process and was available to answer our questions every time we called. (as posted on LendingTree.com)
Pamela A. - NM
Amy was quick to return calls and provide answers to our question, very, very personable and very knowledgeable.
Mark M. - NH
Brian is very professional and helpful all through the mortgage process. It was a an excellent experience overall.
Allen J. - AR
Chad was the BEST, very consistent and was there for any questions, always professional. Chad did a super job, he was always consistent and very professional, he related well to my needs and was always open to a little humor to lighten any situation, and he related well to me and is a valuable asset to your company.
Mabel W. - NH
Christopher was very helpful throughout the whole process. Very professional and more than courteous. Helped me thru all the computer stuff that needed to be done because I'm not all that good on the computer just know the basic stuff. He was awesome an asset to your company.
William W. - AL
Jaman was always extremely friendly and was able to effectively explain things I didn't understand.
Theodore K. - NY
I am writing this letter to thank you and your firm for the best experience in getting a mortgage I have ever had. Your personnel are the most professional staff that I have ever had the pleasure to deal with. One person in particular, Jim Stevenson. He was the best contact and most helpful of anyone I have ever worked with. He was tireless in his effort to get everything together that was needed to accomplish what my wife and I were trying to do. He was most helpful during the whole process of the mortgage. He went out of his way almost daily to get in touch with me to make sure all was going smoothly and as it should be going. There was nothing that he would not do to get the job done. Again, I want to thank you for the professional staff that you have working for you. And if you would, thank Jim again for all the help and his tireless effort he put forth to get this mortgage for us. Thank you so much.
Thomas W. - VA
Joseph provided "benchmark" level service.
Kathleen and Dennis S. - PA
My husband and I dealt with Kim to remortgage our home. She was one of the most pleasant people we have ever dealt with in the business field. She always made us feel that no question was too much to ask. She explained all the different options we had to use to remortgage our home. Kim is extremely knowledgeable in her field. She is very courteous and pleasant at all times. She really helped Dennis and I to make a big decision. She reassured us many times along the way!!! I would recommend Kim to anyone who is thinking about remortgaging their home!! It was truly a pleasure working with Kim and Reliance First Capital!!
Thomas R. - PA
Kim, You are something else... You are the complete package! I have done business with many banking professionals in the last 40 years, and you are the first to keep us satisfied without worry!
James B. - TX
Mike was extremely pleased by how easy this process was. He always kept us informed of the progress and also told us what to expect for each step.
Deborah W. - TN
Regan was great to work with. Very timely in his communication.
Robert S. - NC
Robert was so honest and he knows his job very well. He was so helpful with the best 38000 in savings and a lower. If all of your employees are as knowledgeable as Robert you have the greatest company.
Heather O. - NC
Robert provided exceptional communication with me throughout the process. Even with the setbacks due to title issues. I always felt he was honest with me. I think he is an asset to your business and should be a mentor to any struggling or new analyst. Thank you Robert for all your hard work!
Ronald B. - TN
Shelbourne Tate Bloomer, he was courteous, funny and true to his word. We joked around some which made the process pleasant and anything he said that he would do he did, in a very speedy time frame as well as exceeded all my expectations. I have been trying to recommend people that are refinancing to go with him also. Very knowledgeable and creditable employee. It was a process I was dreading but he helped alleviate all concerns. I would definitely recommend him to anyone.
Allen K. - AL
Make sure you have more folks like Tracy! I really appreciated and enjoyed working with Tracy. She was a delight to work with. Her initial intro (each and every time she calls) is very upbeat and positive. She is very professional and knows her business and how to work with customers!! Keep up the positive attitude, it is infectious!
Kay C. - NC
Travis was very kind, always ready to answer any of my questions no matter how stupid it seemed. He always made me feel important and he always had time to answer my questions.
Monique F. - OH
Yana was excellent! Being a first time home buyer Yana answered all the questions I had at all times of the day or night she responded in emails or a return phone call which made me feel comfortable during this process. I just want to say thank you so much for everything Yana. Just a big THANK YOU... I am so satisfied!!!
Carol H. - NC
Amber was very personable and easy to relate to. She made the whole process seem personal rather than just business.
Dorothy M. - NH
Benjamin and the rest of your staff is also on the mark, you have a winning combination there, I wish all of you the best of luck.
Philip S. - PA
Brian did an awesome job supporting me. Thanks Brian!
Glenn G. - NY
Alex did her best in assisting me thru the rough times of getting needed required data.
Diana H. - NC
My husband and I started out in 2015 for this loan. He passed away in the middle of all of it. Debbie walked me through the process. We had original went with a VA loan but had to switch. I can't thank Debbie enough for her dedication to getting me through all of this. She truly went above her duty contacting me some times twice a day. Thank you for getting me through the tough times and now everything is going I hope in the right direction I will come back to this company in the future.
James S. - DE
Couldn't have asked for a better loan officer [than Henry]! This was the smoothest and quickest refi we have ever done.
Walter B. - CT
Jeffrey kept me well informed and supportive as did his associate Melody.
Betty C. - MD
This was the smoothest process with refinancing we have ever had. As said above, Jeff was exceptional.
Lillian R. - NY
Jim was the most remarkable, hard-working committed individual I have ever had the pleasure of doing business with. He made himself available and accessible at all times. He explained everything in a very concise and clear way. The process was simple and transparent. He made sure I felt comfortable and informed of the process at all times. He also helped me understand and make the best decision for my situation. He went to bat for me when I did not have all my things in order. Jim kept his word throughout the process and never missed his mark. I am so relieved that all my debt is paid off, I have a nice nest egg for my retirement and only need to worry about one monthly bill. Thank you so much Jim. You have been the very best! (as posted on LendingTree.com)
Roslyn R. - PA
Kimberly was very courteous, prompt and professional. She always kept us updated and made the entire process worry free. She is a real asset to Reliance First Capital.
Terry L. - TN
Just continue to hire people like Lisa and Tanya. They make your program. Lisa and Tanya are very personable, professional, knowledgeable, and above all, patient. I thoroughly enjoyed dealing with them. For a web-based service, the entire process went very well. Thank you.
Elliot M. - NC
Give Lukas a raise.
Mary W. - MI
Mike was always courteous and always had answers to concerns. We always knew what to expect next in the loan process.
Jonathan H. - TN
Patrick kept us informed and helped explain the paperwork.
Michael K. - NC
Pat did a great job of keeping in contact and following up.
Adam B. - NC
Paula was exceptional throughout the entire process. She explained all of the options available to us and helped us find the best loan for our needs. She was also very thorough in explaining the loan process and was always available when we had any questions.
Scott M. - NC
Ray returned calls and emails in minutes not hours or days. When I had a question he "too the time" to explain everything, Ray did not rush through it. Also when I asked for a change to be made Ray explained the pros and cons and helped guide me to my final resolve. Can't say enough of Ray, this was the single most pain-less refi I have ever done!!
Christopher A. - FL
Thought two months was a bit long for a refi to close but in all, very well handled. I appreciate that the supervisor filled in when Randy was not available.
Elizabeth M. - OH
Continue having analysts like Steve Diomataris represent your company, you will have continued business success. My refinancing went very smoothly and it was a pleasure to do business with Reliance First Capital.
Thomas C. - NC
Tomarah exceeded all expectations throughout entire loan process a wonderful caring person who truly enjoys her job. Very detailed and patient with us during this process. Couldn't have asked for anyone better.
Thomas C. - NC
Excellent service from start to finish. all email and voice mails returned in timely manner ! Highly recommended. (as posted on LendingTree.com)
Jennifer E. - VA
Tracy was awesome to work with on my recent refinance. She took an extraordinary amount of time to explain all my options to me... In great detail. She never hesitated to take my calls and answer my questions (of which I had a ton) even after the loan had closed, and I was dealing with issues with my previous lender. Tracy made sure I got the best deal out there, even when minor things changed over a short 24 hour period. She was friendly, responsive, and informative. And, she got my entire refinance complete in just 3 weeks. Tracy even arranged for the notary republic to meet me on vacation, so nothing in the refinance was delayed. I would not hesitate to call Tracy for future loan needs. I trust that she'll look out for me and give me excellent service. (as posted on LendingTree.com)
Kosa P. - VA
Amanda is very professional, responsive and knowledgeable for the loan process.
Jason F. - PA
A few months ago we started a Lending Tree search for refinancing with cash out for some home improvement and debt consolidation. As expected our email was flooded within hours from various sources. I believe Reliance First Capital was one of the first, yet the solicitation was not high pressure whatsoever. Brent Brolley was quick to reply and set my mind at ease to start what I knew would be a bit of a stressful process. He reassured me every step of the way and went above and beyond in our uniquely complicated, somewhat frustrating situation. At one point we were ready to put the whole process on hold, but Brent's reassurance as well as Greg's expertise were enough to encourage us to see it through. We are glad that it's over but so thankful that we chose Reliance First Capital and Brent specifically to help us reach settlement when we needed it. We will absolutely recommend him to anyone looking for help in the market to refinance. I cannot say enough good things about the customer service we received and hope that he Is recognized for his efforts. THANKS REFI GUY! :-)
Mark L. - FL
I would like to thank Chad for his professionalism, attentiveness, and ability to answer any questions I may have asked. Also very prompt returning my phone calls, and if he was unavailable, he gave me a point of contact should I have any questions when he was unavailable. If I have need in the future for similar services, I would be very happy to deal with Chad. Again Thank you!!
Scotty B. - TN
Daniel Colon, Lynda Hoffman, Frank Martinez went beyond their job description to help us with our loan and we are very thankful to them. God bless you all. I will refer anyone who I come in contact with that is needing to refinance their home.
Christopher C. - PA
Ed was amazingly informative and responsive to our questions.
Joseph P. - OH
Gavin Whitely, our Mortgage Analyst NMLS ID 1020143. Gavin was attentive and helpful every step of the way. Gavin's manager Sara Wade was also helpful. I she answered every question we had for her and she made sure everything was going smoothly. We are in Ohio and Gavin is in Charlotte but I never felt out of touch or distant. The level of email and phone communication and promptness from Gavin was exceptional. He is a fine young man. I have known again since 2002 when he and my son Giuseppe started high school together at Cleveland Benedictine. I have always known Gavin would be successful. He combines competence, a great attitude and superior work ethic which all lead to excellent service. You are fortunate to have Gavin in your organization. I will keep my eyes open for anyone who may need your services and I will refer them to Gavin.
Sharian B. - VA
Henry kept me informed on every step of the process for my home refinance loan.
Maria W. - VA
Jacqueline's perseverance to help us each step of the way made doing this possible.
Lillian R. - NY
Jim was professional, committed, and courteous. He kept me informed at all times, and always made himself available when I had questions. He made the whole process very pleasant. I was lucky to have worked with him. Thank you for all your help!
John L. - PA
Lisa was extremely personable and friendly, she showed high levels of concern for our personal welfare in addition to the mortgage process.
Nancy K. - MD
Ryan and Shannon [were] great to work with.
Trixie Y. - TN
Shaw was very professional on all levels!! THANK YOU FOR EVERYTHING!!!!!!
Andrea D. - NC
Trevor was a pleasure to work with. He went above and beyond in my eyes!!! We will definitely reach out to him next time and recommend him to our friends!!
Elizabeth S. - PA
I don't see how this process could be any better. Vincent provided amazing over the top service. He contacted me when I didn't think anyone could help me with my financial problems .The results were wonderful and more than I had hoped. If I find anyone thinking of refinancing,. I'll be sure to recommend your company.
Stacy M. - TX
Craig's professionalism was outstanding he thoroughly explained each step.
Christopher I. - PA
Dan was absolutely amazing. He is very knowledgeable and was there every step of the way. I don't think I would have got this house without all his help and hard work. Give this guy a raise, he deserves it. Thanks Dan!
Bessie P. - NY
Erick was very professional and kept my husband and I updated on all procedures which were taken to secure our loan. With his expertise and assistance, all went smoothly. One can rely on Reliance First Capital when looking for a mortgage. They will not hassle you into using them for your mortgage needs. Their analysts will assist you so that you will not feel uncomfortable. Reliance First Capital is a "straight forward" business. They will let you make the decisions you feel comfortable with when nearing closing.
Adam S. - OH
Thank you so much for making dreams come true!!
Sherri J. - NC
Hodge is an exceptional employee. From the time he started working with us to refinance and until the day we closed, I have never experienced such exceptional customer service. He is very knowledgeable, prompt in responding to our questions, and worked hard for us until the end. Diana who works in the office is also an asset to your company. It was a pleasure talking with her when she contacted us. She always promptly responded to help us. We knew we were in good hands! Thanks so much for all of your hard work Hodge! You are so appreciated. If we hear of anyone who is refinancing we will be sending them your way!
Christopher H. - NY
Mr. James Stevenson was very professional and attentive to my needs. He asked many questions to determine the best path forward. He was always available by phone and kept me involved with any deadlines. I would recommend him to others. (as posted on LendingTree.com)
Rebecca L. - WA
Jourdan was OUTSTANDING!! She went above and beyond my expectations.
Valorie T. - OR
I found Lisa very informative and she walked us through the signing process. We were very happy with her.
Laurie K. - NH
Noelle kept me informed at all times, responded quickly to my emails and made the process easy. Thanks for your assistance in helping us to refinance our home. We were very pleased with Noelle and how she stayed on top of the whole process. We really appreciated all her help.
Andrew M. - PA
I will refer anyone that I talk to about your great customer service.
Ida W. - AL
Phillip was awesome. He always communicated with me, either by calls, texts or e-mail. He was true to his word about sticking with me throughout the entire process. He never sounded irritated with any of my questions.
Douglas J. - NH
Absolutely splendid bit of work. I always felt that Ryan had my interests "front and center" and reminded me if I were about to make a decision, what the costs or cost savings were going to be!. He made the process as easy as possible and super timely. Very well done and I would recommend Reliance First Capital and Ryan anytime.
Paul H. - KY
Sabra and the underwriter were very good at what they did and kept in touch with us, they were very personal and informative, answered any question, and helped us out with everything as far as getting the appraiser, and getting everything processed efficiently. We closed in a very short time. Sabra put our minded at ease if we had any worries, we feel very fortunate to have found Reliance First Capital, thanks.
Karen W. - TN
Sean and Michael were great in the entire process.
Marilyn M - NC
Travis was very efficient and nice attitude.
Kevin H. - TN
David and Tifanie were wonderful to deal with. They were able to keep calm while trying to deal with last minute issues.
Kenneth Y. - OH
I was expecting Yana to guide us through the refinancing process and was pleasantly surprised when she also gave us guidance and help improving our credit score. This was not expected.
Winifred B. - AL
This is my second time working with Amanda with regards to doing a refinancing of my home. She is great to work with. This second refinancing, I almost stopped the process twice due to some issues with the appraiser and underwriters. However, Amanda professionally guided me through the process. I never have personally met Amanda but I feel like I personally know her and that she was looking out for my best interest. During my first refinancing, I referred Amanda to other customers and she helped those customers through the process. I would not hesitate to refer her again. Thanks Amanda for all of your assistance.
Carl M. - MS
Keep doing what you are doing.
Isaac C. - NC
Good company great guidance through the entire process. (as posted on LendingTree.com)
Christian S. - NH
Ben and Kristen were both extremely helpful, professional and plain and simply did exactly what they said they would. Communication was spot on, we never felt like we waited for answers to questions, always felt informed as to the progress of the process and never felt pressured or pestered by too frequent contact/communication.
Stephen P. - OH
My wife and I have bought several homes during the last 25 years and have always refinanced when the interest rates makes it to our advantage to do so. Working with Chad made this process the easiest and most hassle free refinancing experience we have ever had. I recommend him in the strongest possible terms and without reservation.
Richard B. - TN
Daniel went beyond the call of duty in providing exceptional service. Everything went great! Daniel is an awesome representative for your company. He is very patient, kind and informative! I will definitely share his contact information with anyone who is interested in refinancing!
Patricia G. - PA
I first had an interaction with Dan about 1 yr ago. He has been very easy to work with and helped with any question I had regarding this intense process. Dan and team have been amazing and I could not be more satisfied.
Marvin G. - AL
Derrick initiated our loan application and stayed with us for the duration of the lending process. He was always there to answer any questions my wife and I had even on weekends. Our loan with Reliance First Capital turned out to be a seamless process.
James K. - TN
Derrick was very prompt and efficient.
Inova J. - NY
Eric was very kind and patient. We would work with him any time.
Janet S. - ME
Jacqueline was wonderful. The process became frustrating because of all the things required by the VA. I understand that it was not Reliance's fault, it was just items required by the VA.
Audry M. - PA
Jacqueline was our mortgage analyst and she was the best! She and I were in contact almost every day-not only is she good at her job, but she is a really nice, caring person and I felt we developed a true working relationship--she is by far the best mortgage professional I have ever dealt with. I would not hesitate to use this company again in the future-the best experience we've ever had with a mortgage company--thanks to everyone who helped to make our refinance happen so effortlessly.
Micah M. - VA
Easy process start to finish. Jamie was amazing!
Debra D. - NY
This is one of the most professional, client focused companies I have ever encountered. Whoever is in charge--you are doing something right to attract such talent. Your staff is top notch. Today, the woman that answered the phone solved my problem in minutes.
Barbara S. - CA
LaShonda provided exceptional service during the entire process. Your receptionist is very polite and helpful. Kudos to her.
Lois R. - NC
Mike was thorough regarding each detail of my new loan through the funding.
Leo B. - PA
Michelle she was great call me all the time to let me know what I had to do to get the loan and answer all my questions she was exceptional I would recommend her to anyone who needed to refinance.
Richard T. - PA
Noelle was always prompt with responding and providing answers.
Suzanne P. - CT
Patrick was able to secure a loan for us and kept us sane through the 4 month process, he wouldn't allow us lose faith that it would be completed.
Michelle P. - NC
I was a very tough case with a lot of obstacles and working through these issue with Paula made it all worth it. She was great throughout the whole process.
John B. - AL
Rich was the best.
Carla H. - IN
Richard exceeded or excelled above and beyond any loan officer I have ever talked to. In the beginning I told him I didn't believe I could qualify because of my debt ratio, he said let me show you and I laughed and said ok. He did what he said, he gave me a miracle. He made the process very personable. I have never experienced that in my whole life. The conversations were professional yet like someone I've known for a long time. Also his manager Matt, calling to introduce himself was something I've never experienced either. Let me say that my first conversations were so good, I thought maybe I should look up their company an make sure it was for real. Thank you Richard Gorman for my miracle.
Randall B. - MI
Robert did a great job. I would highly recommend him to anyone.
Randall T. - KY
Roman and all his team were very professional. Thanks for all the help.
Dana C. - AL
Ryan is wonderful!!!
Carl J. - NH
Absolutely splendid bit of work. I always felt he had my interests "front and center" and reminded me if I were about to make a decision, what the costs or cost savings were going to be!. He made the process as easy as possible and super timely. Very well done and I would recommend Reliance First Capital and Ryan anytime.
Lanette P. - OR
Sabra was always helpful even after breaking her shoulder, she was still calling me to get this loan closed.
Natalie B. - NY
Sash was a very professional and met our needs! He was not only 100% honest throughout the whole process but made sure that we were happy with everything! He went above and beyond for us! The closing went very smooth and couldn't be happier to say that we are now proud home owners!!
Peggy R. - MN
Sean and Michael both explained the online application process and they found the best plan for our re-fi.
Claudius S. - TX
Shaun kept me well informed.
Estelita D. - KY
Excellent service and process all around. I don't see anything to improve. Trina provided an exceptional service in explaining the loan process from beginning to end. Michael did a great job as well. Making us comfortable through the process is very reassuring for us. We will recommend Reliance First Capital for sure to friends and relatives. We will let you know when they are ready.
David H. - NH
You need more Vince's
Stephen V. - NY
You are absolutely amazing. I feel bad every time I ask you for something now because you've gone above and beyond times 10. I really don't know how to thank you for this comma especially at the time you did it. I'll explain to you about what's going on when I speak to you.
Bridgett L. - LA
Debbie was so kind and so helpful. She guided me through everything and no matter what she answered every question. She is the best.
Jeffrey Z. - NJ
Donna was terrific. Knowledgeable, experienced and very responsive. She treated us as if we were the only people she was working with... Never made us feel like we were just another folder in her in/out files, which is remarkable considering the number of loans I'm certain she's handled. (as posted on LendingTree.com)
John G. - AL
Henry [is an] awesome guy. Knew options that was out there and work with me in my situation. Things changed a little half way through the process and he just rolled with and closed at the original time. Great job!
Robert F. - PA
Jeff was exceptional!!!!!! He was the best at every aspect of the entire process. I felt he really care and wanted to provide exceptional service.....which he did!!!
Edna and Larry S. - OH
Lisa you handled yourself in this process very professionally. Edna and I thank you for your help, in all the matters that took place over this time period. You're a special person!! If anyone that I know tells me that they are thinking of refinancing - I will make sure they give you a call! You are an exceptional pleasant person that knows your job,
Raymond H. - CT
Overall experience with company was good. (as posted on LendingTree.com)
Jeanette C. - AL
Great service! Closed within a month! (as posted on LendingTree.com)
Jose P. - CA
Robert did what he said he would do, kept me informed, always honest and professional. Thank you!
Rudolph S. - ME
Shawn really knows his stuff and is very helpful.
Donald P. - AL
Amelia Watts was awesome and always available to help with questions - even during the time she was recovering from surgery! (as posted on LendingTree.com)
Aaron T. - VA
Brian Solomon - very responsive, courteous, and accommodating with work schedules.
Cece F. - TX
I would definitely recommend Reliance First Capital and Craig to my friends. He was so helpful, knowledgeable and very responsive. I wish everything went this smoothly.
Jill C. - WY
Craig was very nice and went the extra mile to help us. He was Knowledgeable and very helpful, I thought he did a excellent job and I would recommend him to my friends and family.
Arnold F. - CT
Desiree was very "on top" of the proceeding from the beginning. She made us feel comfortable working with her.
Edward G. - ME
I'm not the "easiest" and most patient person to deal with, and finding anyone who can "stick it out" with me, is a challenge for me. Having the good fortune ( at least on my part ) of having Donna handle this transaction all the way through its success, is nothing short of a relief and most satisfying. Donna's apparent experience and professionalism was always present. Her commitment to our mortgage refinancing through the VA, was handled with diligence and expertise. Donna kept us informed and up to date every step of the way, and way beyond her "normal duty hours". Not being in the same local area, and having to deal with both my wife and I erratic business schedules meant Donna had to accommodate us, and she did with above and beyond expectations. The end result was better than we anticipated and we are most grateful for her representing us. If I live long enough to go through another one of these, Donna will be my 1st choice to get it done. She's that good and once again, I admit, I'm not an easy person to please. Donna is 5 stars in my book! (as posted on LendingTree.com)
Roger D. - NH
Thanks for your patience.
Roger D. - NH
Very good service. Polite, Helpful, Just great to work with. (as posted on LendingTree.com)
Juan B. - NY
Eric was very helpful and worked very hard to make sure I was getting the best service and advice that I needed.
Lovoya D. - OH
Gardner was very helpful and reliable during the long time assisting loan process.
Jorge C. - AL
Henry did an exceptional job with the loan process. He kept us informed and answered all our questions. He made the process very easy to follow.
John M. - NY
If you can hire more people like my mortgage representative John who is a true professional that takes pride in what he does. Having people like John is a true asset for any company. John walked me through every aspect of my refinance process. He helped me get the best rate possible and even helped me raise my credit score. It was a true pleasure getting to know him and I will always recommend him to anyone I know who owns a home or looking to buy one. I was pleasantly surprised in working with Reliance First Capital to refinance my home. I always go through regular banks when I'm buying or refinancing a home. But now that I have worked with your company and John, who made me feel like a friend and he really cared, I will never go back to working with banks who just look at you as an account number and not a person. Thank you for all your help.
Anthony R. - ME
Kimon kept me informed at all times he never gave up on getting our loan. Thank you very much Kimon.
Peggy P. - KY
Everyone was very professional, easy to work with!
Lou R. - VA
Leslie was great and patient with helping me through the refinancing process. I would recommend her to others.
JuWan M. - MD
My experience with Reliance First Capital was extremely pleasant. The loan officer assisting me was always quick to respond to my calls and emails. He even provided assistance with local points of contact for my pest inspection and home appraisal. This in addition to pointing out to me the shady parts of my previous loan. I wouldn't mind dealing with them again at all. (as posted on LendingTree.com)
Michael L. - PA
Ryan helped me through the process and kept me on track. I appreciate his efforts. My only reservation about Ryan is that he is a Golden State Warrior fan! Thanks, Ryan, I appreciate your help!
Carol S. - AR
Sean was most pleasant to work with and did not give up when the process ran into snags.
Joseph H. - SC
Sharon is an excellent representative for your company. Her professionalism is very much appreciated. Thank You and May God Bless.
Chris S. - NH
Vic was awesome!!!
Ona W. - IN
York was more than helpful. He became more than a Mortgage Analyst, he became a friend. When another company would only go so far with us, he worked hard to help us.
Kathy P. - PA
I will share this experience with everyone who will listen. This journey started for me as a "what if" -- and wondering about current rates and options and I went to Lending Tree. Within minutes I was bombarded with calls from rather aggressive sales people from all over the country.. I work from home and was not able to spend time going over details and started to develop a bit of an attitude - when Michelle from Reliance First Capital called, she immediately sensed my frustration and suggested I call her back in a few weeks. From her calm presentation to her display of respect, I knew that was who I wanted to deal with. The ball started rolling when I was ready and she was amazing every step of the process! She exhibits a strong and genuine desire to really help people- she is very knowledgeable about the products and the market. I visited her office to deliver some paperwork and was shocked by the super friendly happy work atmosphere... I felt like a unicorn and a rainbow were going to appear in the conference room! We ended up in a financial situation far better than I could have ever imagined !!!! For a split second I got suspicious - everything was so perfect -- but I sit here with all bills paid, a mortgage payment not much more than previous, and a nice sum of cash in my bank account --- certainly one of those times -- it seemed to good to be true ---AND IT WAS TRUE!!!!! -- If you are considering PLEASE -- just do it !!!! and Michelle is the right gal to take you on this journey. (as posted on LendingTree.com)
Pamela W. - TN
Mitra kept me abreast of what is going on and information between her and I are prompt. She is on top of everything. She is very reliable and very encouraging. Thank you so much for your prompt help and educating me about loans and mortgage process. I felt at ease applying and working with Reliance First Capital.
Governor J. - AL
Mitra Sharifi she worked so hard with me and made me understand this process, Mrs. Sharifi went above and beyond give her my thanks.
Allison S. - TX
Suzanne is a true professional and fantastic at what she does. I've already recommended her to a friend.
Heather O. - NC
Suzanne and Tracie were fabulous to work with. Suzanne explained every step of the process to me and kept me updated as to how it was going and where my paperwork stood. Tracie called and explained her role in the process and made sure that I understood how the loan would be processed. I appreciate their attention to detail and professionalism. I would recommend Reliance First Capital to any of my friends.
Evangeline M. - CA
Everyone was great, very professional and definitely met all my financial needs.
Ronald K. - TN
We decided to use Lending Tree to refinance because we had a pleasant experience with them to obtain our home loan 8 years ago. We talked to numerous companies that responded to our request to refinance. We decided to work with Reliance First Capital, LLC after several conservations with their representative, Paula Dudli Davis. Dudli was extremely knowledgeable, very pleasant, and super efficient in handling our loan request. She explained the entire process, explained the closing costs, and accurately estimated the time involved to complete the process. Dudli kept us fully informed during the entire process and explained the paperwork and the needed signatures. She made our refinance super easy and handled everything very quickly. Dudli even sent a notary to our house to review and explain the settlement papers and get the necessary signatures. Everyone was very professional and seemed to really care that we were fully satisfied. Thanks to all!! (as posted on LendingTree.com)
Robert P. - NH
Rob met all my needs, very professional and courteous.
Dolores K. - CA
Loan officer was very good about keeping me informed of process, what was needed, and answering my questions. We did a old loan pay off, paid off multiple high interest credit cards, and took cash out as well. It was a win -win situation. (as posted on LendingTree.com)
Michele W. - ME
Ryan was always pleasant, always willing to answer my questions and offer guidance. Great to work with.
Jonathan A. - MD
Steven was a professional in every aspect. I always felt that he had my best interest in mind and was not just trying to push a specific product or just make a sale. He took the time to explain every aspect of what can be a very confusing process.
David B. - PA
Not that I've done tons of home loans, but this was by far the easiest. Steve kept me very informed throughout the entire process, was quick to update me and let me know if I needed to do something else. He ran through a bunch of different options to make sure I found just the right amount for my loan, then reacted quickly and pivoted seamlessly to change things at the last minute when our needs suddenly changed. Everyone that I dealt with at Reliance First Capital was friendly, helpful and quick to do whatever I needed to make this go quickly and smoothly.
Dawne J. - VA
Toi explained everything completely in easy to understand terms. Very courteous and easy to like.
Jeffrey N. - SC
Tracy delivered on everything she said. She handled everything in a timely manner and communicated with us every step of the way. She was awesome through the whole process! (as posted on LendingTree.com)
Deborah T. - TX
Working with Reliance First Capital on our refinance was a good choice and fit for us. William Collins and his team worked hard on our refinance package. This was our first time to refinance and it was a fairly smooth transaction with only a few hiccups towards the end. We are saving money by having a lower payment each month and got some cash back for home upgrades. Thank you Reliance First Capital! (as posted on LendingTree.com)
Daniel O. - TN
The whole team was pleasant to work with my process took almost seven months because of my situation and they helped me get through it.
Stella G. - IN
York is a man that looks out and goes out of his way to help people or customers. Just want to say thank you York!!!
Steven S. - NC
From the first phone call with Ashley at Reliance First Capital the experience was easy and pleasurable. Ashley guided me step by step through the process and thoroughly answered any questions I had. She and her team were available anytime I needed them and Ashley responded quickly to any emails or phone calls I sent, even after normal business hours. I wouldn't hesitate to use Reliance First Capital again for my mortgage needs. (as posted on LendingTree.com)
Anthony B. - SC
Chris was with me through the whole process. Any questions I had were answered in a timely manner. Phone calls were always returned. He kept me up to date with phone calls and emails. Was a pleasure doing business with Chris, and I would strongly recommend him. (as posted on LendingTree.com)
Timothy B - PA
David is phenomenal!
Victoria H. - NC
I felt like Robert really cared about us through the entire process, he kept us well informed.. and was always there when I had any question... no matter how small! I am actually going to miss working with him!
JoAnne S. - OR
Shaun was very helpful and easy to work with. Very good at explaining things. Made the process go very smoothly and clearly. Was always a delight to talk to.
Deborah H. - MD
Steve Diomataris was excellent from the beginning to end of the loan process. He had a great personality and made me feel very comfortable with the whole process. He wanted to make sure we were happy with the experience and never hesitated answering any of our questions. I absolutely would recommend him to anyone and will keep that in mind if I know of anyone looking for a home loan program.
Nicole M. - VA
Tate was our mortgage analyst. Tate did an excellent job with our loan. He was very helpful and always there to answer questions or just keep in touch. It was so nice to have someone so dedicated to helping us get through a confusing process.
Jessica O. - OH
Things went very smoothly. Tom and Angie were very helpful.
Clifford C. - MD
Vincent Gentile provided exceptional service during the unusually long loan application process. He remained in constant contact with us, requested information he anticipated would be needed by the underwriters, provided advice and assistance with securing documentation that was sometimes difficult to obtain from my employer and the second mortgage company. Vincent was very personable, very knowledgeable and helped us navigate through at times was a difficult process.
Maryanne M. - TN
Pamela thank you so much for your diligence and patience while helping me refinance our home. I truly appreciate all of your efforts and hard work. I recommend Pam! She is extremely knowledgeable, patient and helpful.
David K. - NY
I want to send you a quick note to let you know how very happy I am with Roman and his team. As you well know, I just received approval to refinance my home. The journey up to this point has been long and sometimes painful, but Roman got it done. We had several hoops to jump through and setbacks throughout the process but through it all, Roman was dogged in his determination to make it happen. His constant reassurance that we would get me "to the finish line" was reassuring and encouraging. It is what kept me focused and hopeful. I want to thank him personally and also to let you know he really is as good as it gets.
David K. - NY
Roman and Michael kick butt.
Jerry B. - KY
Roman exceeded my expectations I will always ask for him in the future.
Patrice M. - TN
Sean was awesome. He explained the process clearly. Was quick send correspondences. Had great follow up and was quick to respond to any questions I had. I had braced myself for a long process that included going around the word gathering information. That didn't happen. Sean made me feel comfortable and confident that that the decisions I was making were in my best interest. He came highly recommend and I will be sure to highly recommend him to my friends and family.
Nancy P. - TX
This was a lengthy process although Suzanne Horne kept me going with her light sense of humor and positive attitude. She was a gem that I could go to anytime I needed her. (as posted on LendingTree.com)
Olena K. - NC
Tate was super nice. Seriously, a billion people tried to get me refi. I was thinking it wouldn't make sense for me, but the way Tate handled all my questions just put me at ease about the process.
Billie H. - TN
Travis was wonderful. Interesting young man who was very helpful. Walked me through the entire process so that I knew what was going to happen and when. He made me feel important as a client and as a person. At the end of our transaction, I felt he was a friend. Nothing but good things to be said about him. I truly appreciated his help.
Jon T. - MS
Travis and Tracie both did an excellent job.
Jon T. - MS
Travis and Tracie made our refi experience easy and painless throughout the whole process. It all went quickly and with no problems I would definitely recommend them to anyone. (as posted on LendingTree.com)
Jason J. - TX
Wade was always quick to respond and find answers to any issues.
Tabatha R. - TX
I did my streamline FHA refi through Reliance First Capital and although my cash at closing ended up being more than initially quoted, it was still several thousand dollars less than what my own lender quoted me, plus the rate was lower. Everyone was very helpful, and the teamwork that they all exhibited was impressive. From my initial contact with Jeremiah and Rose to my continued contact with Talon and William, I felt that everyone was working hard to get my loan through and closed. Mortgages are never fun, butReliance First Capital took some of the stress out of this one. Thanks Everyone. (as posted on LendingTree.com)
Jonathon S. - KY
It was an easy, seamless transaction. I feel like my loan officer was looking out for me at all times and did things at my convenience. The loan officer was very knowledgeable and comforting though the entire process. (as posted on LendingTree.com)
Tiffany J, - TN
Amanda is exceptional.
Theresa D. - NC
Reliance First Capital did what no other lender was able to do. The service was above and beyond anything I expected. There are no words to praise Brian Bushi. Brian needs to be awarded broker of the year. I have never had anyone as attentive and on top of things as Brian. To say he is the best is an understatement. (as posted on LendingTree.com)
Pamela C. - TX
The person that I worked with from Reliance First Capital was Derrick Hudson. Derrick was very thorough. I feel that he went over and above to help me with my refinancing. Derrick took the time to explain the entire process to me and was very prompt in returning phone calls and emails. (as posted on LendingTree.com)
Zoi M. - NY
I cannot believe how easy it was to trust Eric Barreau... I feel it was his openness and patience to answer ALL my questions. I never would have thought to look on lending tree ... I always try my local businesses first but after a lengthy and FRUSTRATING experience with my local branch, Eric didn't get the best side of me from day one. Especially since the original broker from Reliance First Capital had left. It took a lot for me to calm down and gain the COMFORT I needed to pursue refinancing my loan. meanwhile I was getting about 3 calls a day from brokers looking for my business, but his Manager, Michele, first calmly transferred me to Eric and assured me I will be very happy. From the 3 experiences I had Eric was the most ORGANIZED and THOROUGH and KIND experience. Made all my questions seem important even though looking back now I know some were merely from me being nervous. After my local experience went blah and then after I finally said ok to Reliance First Capital and my agent left I need to first THANK Michele Sullivan for a smooth transition and dealing with the cranky version of me and a HUGE Thank you to Eric Barreau who embraces the true meaning of customer experience from a business perspective and people perspective ... BOTH MICHELE and ERIC AN IMPRESSIVE REPRESENTATION OF RELIANCE FIRST CAPITAL!
Susan B. - OH
Eric was very helpful and was looking out for my best interest when preparing my loan.
Ernest G. - TX
Excellent service and fast response. Need some QA to ensure all documents provided are accurate with the latest data.
Rodger T. - OH
Michael Mucciarone was our mortgage analyst had was very patient and explained things in laymen's terms so we understood everything going on and he was very knowledgeable. He always went the extra mile for us and we felt he had our best interest always. We felt very blessed to have him. You don't find a person like Mike who goes all out for his client.
Timothy G. - NC
Paula was great!!!
Richard E. - AL
Ryan was very courteous and professional at all times!
William W. - PA
Steve kept me informed throughout the process. He always was positive and fun to work with.
Thomas M. - PA
Our loan took a little longer than expected due to circumstances beyond anyone's control. However the customer service was excellent they were patient friendly and very helpful. I would gladly recommend them to anyone looking to refinance. (as posted on LendingTree.com)
John B. - IN
Steve was a great help to me during the entire process. He answered all my questions and put to rest all the worries I initially had. Reliance First Capital is a great company and hope to do business with them in the future.
Richard G. - NC
Travis provided exceptional service and communication to us. He was very honest and helpful and was able to help us qualify for the refinancing we needed. Melodie, our processor, was also very friendly and easy to get a hold of. I feel that Reliance First Capital is one of the only mortgage companies that was truly honest with us about our situation and helped us overcome obstacles.
Elizabeth C. - OH
Yana was with us every step of the way with the best advice on attaining the loan and providing feedback along the way. She's wonderful.
Kent G. - SC
Amelia is amazing. I am 49 years old and have been through numerous sales, purchases, refinances, and equity loans. I have NEVER had anything even approaching the level of customer service that Amelia provided. From the time I visited Lending Tree to the closing table was 28 days for a VA loan, and we have a black mark on our credit report. Amelia told us exactly what we needed to provide ONCE without constantly calling back for things she overlooked. She kept us fully informed, always saying what the next step or two would be and how long it would take. She would periodically just call to check in with a status update, to keep us in the loop. Her organizational skills, project management skills and customer service are AMAZING! The process was, dare I say it, enjoyable -- so stress free and she saved us A BUNDLE!! I am doing anyone a huge favor in referring them to Amelia!! The way she managed out loan was stellar. Your current process is FLAWLESS! Out of the many, many steps it takes to finalize a loan I don't have a single criticism, but tons of praise.
Karen L. - MD
Anthony was very pleasant to work with. He reviewed and explained all documents and communicated well via phone, text and email. He made me feel comfortable with refinancing, as a previous attempt with another lender was not successful. He did a great job!
Rosario G. - CA
Chad did a FANTASTIC job, He went above and beyond what was expected! Chad was very helpful and informative all the time. I will definitely recommend him and Reliance First Capital. THANK YOU CHAD!!!
Edgar K. - KY
Cody and Sara both nurtured me along the process and made me feel like they cared about my needs.
Phillip R. - SC
Everything went about as I expected. I couldn't ask for anything more.
Stephen G. - PA
All kidding aside, I liked messing with you. I will miss this banter also. Somehow I feel like we're old buddies even though we never met. I've been very impressed with your professional approach to this whole fiasco and really appreciate how you steered me in the right direction as far as what we could get the loan for and what we could pay off. You opened my eyes to this business which I really didn't know much about. Not only do you come across as a pro at what you do, you also come across as a good person...and a good mom. Best of luck with everything that's ahead of you....don't be a stranger! Please touch base if you are in town.
Linda B. - VA
I'm so thankful you reached out to me, but even more thankful I chose to reach back out to you!! You've been a tremendous help throughout this entire process and made it as "painless" as can be!! :)
William L. - SC
Jessica was very helpful and professional. She received some inaccurate information from her supervisors that dragged out the entire process; but in the end it all turned out fine. Thank You.
Robert C. - MD
She was great through the whole process.
Mark K. - PA
Ken never gave up trying to put this together. Ken was the best!!
Stephen W. - PA
Michelle was awesome to work with! Made the whole process extremely easy and pleasurable! I would highly recommend anyone interested in refinancing, deal directly with Michelle! Besides a great Mortgage Analyst...she's really cool. [She's a] "Mortgage Analyst Extraordinaire"
Donna M. - NY
Robert was always willing to answer any and all questions even if they required additional research. He actually found an error that was on a report that needed to be addressed that we weren't even aware off. Thank you.
Fenton B. - VA
Robert went beyond my expectations with this endeavor, He was very helpful in explaining the process and watched over the process from start to finish. He spend tireless hours working with me during the loan/ refinance process. He is one of the most valuable assets at Reliance First Capital. He has made this experience very enjoyable. Thank you for the opportunity to work with him. Whatever you are paying Robert Lombardo is not enough for the satisfaction and his dedication he gives to each of his clients. Please pass along my heartfelt thank you to him.
Jean L. - NC
Roman was awesome to work with. He always there when I needed him.
Vicki S. - NM
William kept me in the loop and communicated clearly resolutions to issues I experienced with permitting my converted garage.
Laura F. - FL
Reliance First Capital is not like their robotic competitors. From our first to last call, we always worked with a genuine person and not some canned speech from a recorded message or telemarketer who would only pass us onto another employee. We worked with Chad Spencer for our home refinancing and were incredibly impressed with his level of service, knowledge and ability to move the process along. Chad was our contact from Day One and always made sure we were informed every step of the way. He genuinely has his client's best interests at the forefront when helping find solutions. Thank you, Chad, and the RFC team for a great experience! (as posted on LendingTree.com)
Andrew A. - IN
Daniel [was] fantastic.
Marie and Steve L. - ME
Daniel appeared to be honest and upfront when speaking with him. He went well above expectations and was very helpful in making this process run smoothly. I would recommend him to anyone wanting financial help in a mortgage. Thank you Dan from Steve and myself!
Harold B. - OH
Reliance First Capital did an extremely good job in handling our VA refinance. In particular our loan officer, Jaime Dilenschneider, was very good. She shepherded us through the process very efficiently with no delays. (as posted on LendingTree.com)
Kent G. - SC
We are in the final stages of completing a refinance with your company, and we very sincerely wanted to take the time to report on the AMAZING customer service offered to us by Amelia Watts, Mortgage Analyst From Day 1, Amelia has stood head and shoulders above the crowd. We originally connected with her after submitting our information on Lending Tree. As you can imagine, we were bombarded with calls and emails. From the beginning, Amelia stood out as more professional than the others, which is why we chose to work with your firm. Amelia got you our business! We have bought, sold, and refinanced a number of homes through the years. Never, EVER has the process been as smooth and stress free as it has been with Amelia. She set clear expectations of what we needed to do and she needed to do, and she honored those expectations. She promptly returned EVERY phone call or email. She never "sat on" anything. She checked in with status updates regularly. The minute we submitted something to her, it was off to where it needed to go. As I've said, we've been through this process numerous times, and we have never had anything remotely close to the customer service, organization, speed, and RESULTS that Amelia has provided. Honestly, when I think about individuals across all business areas with whom we work -- bankers, insurance, contractors, etc. etc.-- I can't think of anyone who has nailed customer service, attention to detail, and just doing FABULOUSLY at their job like Amelia Watts has. I hope you will take a moment to recognize her hard and EFFECTIVE work. She has made this process a pleasure for us, and I suspect she will go very far with your company.
Robert C. - SC
[Amelia is an] awesome individual! Very courteous.
Pedro S. - PA
Thanks to all who helped get this loan through.
James P. - TN
Dan was always on top of everything. Thanks Dan
Steven W. - TN
Frank and Michael were the two I dealt with the most, and both were outstanding. They were professional, totally transparent and informative, and very easy to work with. They had my interests at the forefront of all the work we did. I really appreciate it.
Harold B. - OH
Jaime was not only personable but also extremely efficient. She made our refinancing very easy. Any questions we had she answered quickly and fully. We felt that we were dealing with someone who had our best interest in mind.
Scott H. - OH
Jessica was great to work with and worked very hard to get everything done for me to refinance.
Daniel S. - NY
Jim is a consummate professional and really made this process as smooth as possible. I would recommend him to anyone.
William S. - TN
Jordan processed my loan like a pro. My loan process was not the easiest to process and I am so grateful for her hard work.
Cheryl C. - TN
The entire process exceeded our expectations. From the information overload, to the courteous and professional service, including how smooth they made it for us. We were very pleased with all of it. We've had disappointing experiences in the past so we didn't go into it with high expectations but the end result very much exceeded our expectations.
Nathan H. - AL
Thanks for all the service that you provided my family.
Jennifer D. - ME
Lisa treated me like a friend. I couldn't be happier.
Judith L. - SC
[Michael Cannon is] knowledgeable and courteous.
Sheila W. - KY
Michael was excellent. He kept me informed, was outgoing, kind, prompt, and I could not have had a better person to guide me through this process.
Tiffany C. - LA
Regan was wonderful! Very personable and made the entire process seamless for me. He was very patient and understanding of my demanding schedule.
Anthony M. - CT
Robert is very good at what he does. I was very skeptical initially since this was a solicited call. I was being more polite than interested in listening to what he had to offer. However, he presented in a determined yet gentle way many scenarios that I remained doubtful for some time. I actually left a message to decline and go elsewhere as I found another competitive rate from someone I knew. Regardless, Robert followed up and determined, in his smooth manner, to present me with further scenarios. In the end, he convinced me and all rang true. His effort was genuine as it was time consuming but all on our behalf. He was always a pleasure to speak to and did follow through. It was the most thorough, comprehensive refi I have ever done. I believe him to be genuine and take pride in his work.
John D. - NY
The way Reliance First Capital conducts business now is exceptional. Roman explained the entire refinance to me and went out of his way to call me at least 2 times a day to make sure everything was ok.
Rebecca A. - KY
Working with Roman was always a pleasant experience. He was informative and helpful, without being pushing. The absolute best service experience I have encountered.
Paul M. - AL
Ryan was absolutely fabulous. He did an outstanding job. It was like doing business with a close friend. I was in the banking business for many years and I have never come across a lending officer as good as Ryan. He is simply the best.
Beverly M. - TN
Everything went so smoothly.
Joshua D. - TX
Shaun helped us through the entire process.
Betty G. - NC
Steve provided exceptional information. Very professional, polite and easy to talk to. I even Steve and his family to look us up if he ever gets to Blowing Rock, N.C.
Wyrian S. - MD
Steven went beyond the necessary steps in providing solutions for my loan process.
LaVern E. - SC
I'm so thankful to God for having placed us with Tracy as our refinance mortgage analyst as she was knowledgeable, patient, courteous, and exhibited professionalism toward my husband who was at times very difficult to work with.
William T. - TN
I would like to thank Mr. Travis Myers for the good job you done help me get this mortgage. He done a good job provided me good information and had good patience with me work on loan I could not ask for better person thank you.
Joseph M. - TX
William was excellent to work with very professional, punctual, courteous.
Steven U. - PA
Amy was very friendly and always kept us informed.
Timothy P. - MI
Carlton kept in contact with us the entire time, even when he was away, he made sure that his manager received any questions we had so they were answered quickly.
Laura F. - FL
Chad was fantastic to work with! He is incredibly personable, honest and is genuine in helping his clients achieve their financial goals. Chad took a chance in helping us when our conventional bank was unwilling to help us. We chose to work with Chad and Reliance First Capital because unlike other companies, they were not pushy, did not feel like telemarketers and you worked with the same advisor from day one. I would definitely recommend Chad and Reliance First Capital--thank you for helping our family!
Sharon W. - FL
Chad was great at keeping me informed on the process. There were a few issues, but he always explained what was going on.
Leon G. - NY
Christopher this guy is awesome! kept me informed through the whole process, and is excellent.
Patty M. - IN
In a nutshell, all I can say is that Daniel was extremely patient with me, as I was apprehensive about the entire process. While I'm sure I probably frustrated him at times he never allowed it to show. He was extremely knowledgeable about my various program options; this allowed me to make informed decisions and I did so at a comfortable pace.
Joy M. - OH
David should be recognized for his outstanding service. He was polite, patient, and explained everything in terms I could understand. Any questions were answered immediately and he followed up every day as to what to expect step by step. Refinancing is not something I wanted to take on. Co-workers have refinanced but it was just too overwhelming a process for me to feel I could understand and trust someone to not rip me off. I received calls regularly from companies calling about refinancing. They were pushy and unprofessional. If not for David's professionalism and pleasant personality, I would not have considered refinancing. He explained every step, answered every question and kept me informed. If every mortgage analyst was like Mr. Vermeulen, everyone would refinance!
Sara M. - FL
Chad and Andrea both called and contacted us to let us know what was going on all the time.
Ronald W. - OH
Danny helped us above and beyond the call of duty. He was wonderful to work with. Danny should get a raise for all of his hard work.
Troy K. - OH
Danny was just great! Very personal and professional he took care of everything!
Adam C. - NY
James was beyond exceptional to work with. His expertise, honesty, and service are the best I have ever encountered in any business dealings.
Merisa K. - MD
David, My apologies for not responding earlier I was very sick over the weekend and practically in bed the entire time. I was able to get myself together for the closing which went very smoothly. (all her numbers matched what you sent lol) and she was done in about half and hour like you said. I would like to thank you again for all the time you put into helping my family and I because of you we are able to have one less thing to be concerned with throughout this year. Your follow ups and efficiency made everything go smoothly and I was always aware of what to expect without the "pushy" sales person pitch. I will continue to refer you to anyone that I know and hopefully if all goes well I will be bugging you again in the coming future. Good luck with your impending wedding and much success with you future. Take care.
Edward W. - AL
Derrick would be a tremendous asset to anyone's company.
Valarie S. - CT
The team I worked with were both very informative. They were continually in contact with me they had a very pleasant disposition and demeanor, Emily and Michele were extremely professional at all times.
Allen V. - NY
I couldn't be happier with the job Eric did for us.
Patrick K. - AR
Ismail Handled the process seamlessly from start to finish. He personalized the experience. We not only were able to achieve our goals but we gain a valuable friendship during the process. We have a loan that meets our needs. We have paid off all of our credit card debt, college loans and some cash out to work for us. We also have an additional 1800 dollars a month to apply in excess of our new 15 year mortgage toward the 15 year mortgage. I can't begin to describe the burden lifted from our shoulders. We could potentially pay off the mortgage in as little as 77 months. I honestly don't know what more a person could ask. We are humbled that Hodge and the folks at Reliance First Capital went the extra mile to satisfy our needs. From the bottom of our hearts thank you Hodge. Thank you Reliance First Capital.
Don P. - ME
Jacqueline was great to work with. Always kept me updated and returned my calls in the same day. If I sent an email she responded. I was very happy with the process.
Jill P. - NY
I was fed up with searching for the right refinance to meet my needs and I was also annoyed at the number of calls I received after Lending Tree. Jim, however, left messages explaining his extensive experience and promising me that he could meet my refinance needs if I gave him a chance. He was confident, reassuring and understanding of my needs. His confidence in himself gave me the confidence to trust him over everyone else. I went with my gut feeling about him and it paid off. I am very happy with the outcome. I also researched your company through the BBB and online customer surveys and found terrific opinions of the company which reassured my choice in your lending company.
Frances B. - SC
Amelia was patient and informative when we were trying to decide whether to sell our house and downsize or refinance. After much thought, we decided to refinance. We appreciated her honesty and her competence. She always gave us the opportunity to ask questions and was very reliable giving us information in all of our "talks" about what we should do and when. We give her an A+ in courtesy, professionalism and reliability.
Stuart T. - MD
Amy is amazing. She guided me through the loan process with care and professionalism that exceeded anything I have experienced before. Amy is a rock star.
Sean and Cindy W. - NH
My wife and I think that Amy was wonderful and can't Thank Her enough! Amy is one of the best in the Business! Thank You so much for getting us thru the process!
Rachel and Kirk S. - KY
Ashley went about e and beyond what I would think was in her role. A+ Service and the best part was Ashley's communication. Even on her off time.
Richard G. - PA
Bethany lead me through the process. She provided several loan options and explained all options in detail. She communicated through each step of the process and made it rather effortless on my part. She is a true professional.
Elaine M. - SC
Derrick, despite the obstacles put in his way did a fantastic job in seeing the process through. Derrick is an honest and valuable associate with your firm. If it wasn't for him, We would have more likely gone with a competitor.
Shirley V. - SC
I was very pleased with all the assistance given by Ed, whom was very knowledgeable with all my questions and made my process the best it could be. Thanks so very much Ed!
Valarie S. - CT
I wanted to take moment to tell what a great experience I had working with Emily Ditzel. I was a little reluctant at first having had a horrible experience working with another company last year. I explained my concerns and doubts to Emily and she immediately put my mind and concern at ease. She has a wonderful and engaging personality, she extremely through and patient treating like I was truly one of her top priorities. I cannot tell you how much I appreciated her tireless effort to get the job done for me. I had already made my mind up about a week ago that no matter what the outcome was regarding my loan Emily needed to be recognized for her outstanding customer support and service. I also spoke with Valerie Moritz she was also was very engaging and professional. You have a great team of individuals working to achieve a common goal for the customer at Reliance First Capital. I Valarie Simpson am truly thankful and grateful to have had the opportunity to work with your team that helped secure my refinanced loan.
Neal A. - PA
Eric made the loan process very easy. He explained everything in great detail and always kept me informed, I would do business with him again. Reliance First Capital should be glad to have him as an employee.
Wesley M. - WY
Gregg was courteous and answered any questions without hesitation and in a professional business manner.
Teresa E. - NC
Michael was the consummate professional during the entire refinance process. He went above and beyond, and worked extremely hard to ensure that everything was done correctly and to fix some errors he discovered, that I was unaware of. And he always kept in contact with me through each step in the process, and kept me informed about what was going on and the status of my loan.
Christine and Gus F. - PA
Just a note to let you know how satisfied we are with your service. That satisfaction is due to Michael O'Brien. When I got a call from John I was annoyed from all the calls that I received during the months of November and December. John just happened call on a day when I was ready to speak to someone about refinancing. He was very nice and courteous . After we spoke he transferred me to Michael O'Brien. I thought, "oh here we go just transfer me around". I was pleasantly surprised when I spoke to Michael. He answered all my questions and was very knowledgeable about the process. He said he would be the contact person for this refinancing and would be there anytime I had any questions or concerns. And to my relief, he was there for me. I was so impressed with him. Nothing was too much for him, and I did have a lot of questions. I think I spoke to him every day. Thank you for everything. I know I would not have been able to do this without Michael. And I know in the future, I will recommend your company for your service and that is also is due to Michael. Thank you so much.
Jonathan R. - NC
Michael was fantastic and made the process easy. He was courteous, completed the process fast, and promptly responded to calls and documents.
Christina C. - OH
We tried to refinance 2 weeks after a chapter 13 discharge. (I later found out you are supposed to wait 2 years before refinancing) So we are not a typical case; the entire process took 5 months because of the credit issues needing to be cleaned up. Steve worked tirelessly on our case and we did not give up. We eventually refinanced our 23 year mortgage to a 15 year only paying approximately $155 more a month. You do the math, we saved money. Thanks Steve! (as posted on LendingTree.com)
Russell P. - PA
Tim was great.
Omar S. - TN
My experience at Reliance First Capital was the best one I've had. From the moment I walked through the door to the moment I left Mrs. Stephens office. The Receptionist was kind and welcoming everyone was very helpful. Mrs. Stephens is one of the best realtors I have had ever met. Any time I had a question she would answer it and give me fantastic advice! When I called her she never seemed like it was an inconvenience or rushed me when I had questions. She took the time to walk me through everything and explained in detail any paperwork that I had to fill out. Mrs. Stephens never made me feel like I was pressured or talked into something that wasn't going to benefit me. It was an enormous help to know that she spoke Spanish it made me feel more confident and a sense of comfort to know that there is someone who speaks Spanish. If any would ask me of an exceptional realtor I would recommend them Mrs. Pamela Stephens. Over all I'm more than satisfied with Reliance First Capital I can say that they are trustworthy place and their employees are very knowledgeable and their services are more than exceptional! (as posted on Zilllow.com)
Darlene and Bruce G. - TN
Allen worked with us through the whole process and was caring and thoughtful during the process when some medical issues happened. He communicated often throughout the loan process and explained everything as we moved forward. A large thank you to Allen for helping us meet our needs. Thank you, for all your efforts explaining the loan process and making sure we understood each step. Not only are you professional in your business but also a kind and caring person. Again thank you Allen for all your help.
Jack S. - CT
Allen, I have been telling everyone about you and your company. Mainly about you and how hard you worked for me. I put you on my cell phone so I will have your number handy. It will happen, I don't know when, but it will. Remember I'm Italian and if someone helps you, they get it back twice. Hope to talk to you soon.
Christine F. - NC
Brian was personable, caring, available.
Ronald G. - VA
Trevor Willis is an exceptional mortgage analyst. He is very knowledgeable in the available options for mortgage financing and is the consummate professional. After dealing with Trevor for the past 2 months, I feel like he has become a member of my family. (as posted on LendingTree.com)
Kerry B. - LA
Henry Myers was a pleasure to deal with. He had no problem guiding us through the entire process from start to finish. He stayed in touch and kept us updated as to the status of our loan during the approval and underwriting process and offered his support and experience all the way though completion. He offered us several alternatives based on our need and situation until we settled on the option that was right for us. I would recommend working with Henry and Reliance First Capital for anyone who is looking for experienced, quality loan advice.
Hugo R. - NM
Jessica was amazing.
Ona M. - NY
Recognize employee James Stevenson through an employee awards program. He is a shining example of what a good employee is. Represents your company well.
Robert D. - NY
Jim was outstanding through the entire process. His diligence meant so much to me and my family.
Deborah W. - MD
Everything was done courteous, professionally and honestly. The mortgage analyst assisted us every step of the way. I was grateful in the way the loan was handled. Kenneth guided us through the loan process. It was very easy to follow his instructions on what was needed and where to send the information too. This was our first experience in handling everything electronically. I really appreciated his patience, understanding and preparation in providing us the opportunity to acquire this loan. I am very grateful to Kenneth. If I know of anyone in the future who needs help in acquiring a refinance I will definitely give tell them about Reliance First Capital.
Antoinette and Lonnie F. - NM
I want to say how wonderful you are and thank you for your service helping us get through completing the refinance of our home. We know God put in our life for a purpose and we are so grateful he chose you, Lisa Brownstein. Thank you so much Lisa! And thank you for the birthday card.
Janet S. - PA
Lisa Podorson was a pleasure to work with, she went above and beyond in assisting me through the refinancing process. I am thrilled to have a mortgage rate that will make my life much easier. She was knowledgeable, patient, understanding, and always on top of any issues needing clarification - keeping me informed each step of the way. I couldn't have asked for a better mortgage analyst! Thanks, Lisa for everything, and best wishes for the new year, Janet S..
Jessica R. - PA
Noelle was great! She was very motivated, professional and full of knowledge. I would recommend her for sure! She made a feel, without a doubt, that she was on our team and supportive through the entire process. Thank you again, Noelle!
Vickie P. - IN
Phil Moore was the best!!!!!!!!!!. I praise Reliance First Capital for refi with no issues. Phil always answered phone calls asap. This was a smooth transaction start to finish. Will do again. No surprises at closing.
Jennifer C. - PA
Ryan was amazing.
Paul G. - NH
Mortgage specialist did a very good job. He was on top of all the details and stayed in communication with me a regular basis. If I had a question he was either answering my call or getting right back to me. The whole process went very smooth.
William V. - NM
Reliance First Capital is wonderful. Our [Mortgage Analyst] is sharp as a tack. She is courteous, knowledgeable, patient, diligent and kind. Other team members who become involved as the process draws near to an end are also first class. I will use again. I will just keep [my Mortgage Analyst] for my "go to person" from now on.
JoAnn J. - OH
Thomas was exceptional to work with and Lindsay Jaquith was very helpful.
Alenka S. - AL
Tracy kept me informed every step a very nice lady.
Steven R. - NC
After using LendingTree I was bombarded with voicemails. One voicemail out of the 50 was from Tracy Sonney with Reliance First Capital. Her voicemail was very professional and I decided to call her back. I'm glad I did as I was 100% satisfied with her hard-working dedication with my loan. I recommend this lender and loan officer to anyone. Great Job!!
Jack S. - CT
Allen is the best. Allen should be a trainer to others.
Elizabeth and Steve L. - NM
Amy did an exceptional job for us. She was outstanding. Thank you for working with us through this process. I was very happy with the service, the recommendations from Amy, and the follow-up. Thank you for providing an exceptional experience.
Randy C. - AL
It was true pleasure working with Andrea, she provided me with true numbers that were accurate and not smoke and mirrors like other companies. Again was truly a pleasure working with her!!!!!! I would recommend your company to anyone even considering refinancing!!!!!!! Also she was in contact with us up to closing and after!! Great job!!!!! Awesome lady!!! Everyone at your facility was helpful and professional.
Lucas Powell - KY
Ashley was very courteous and genuine. She really helped the whole process go smoother than I ever expected.
Melinda M. - VA
Brendhan Jones was excellent throughout the entire process! Thank you!
Barbara R. - VA
Chris his associates were a pleasure to work with. Thank you for all you did.
Robert S. - TX
Jeremiah came in towards end and was great and he stayed on top of all my issues and probably deserves an award for putting up with me haha! Kenya started the process with us and I hated to see her go she was great too but Jeremiah got us to closing so great job to all! I appreciate your hard work !merry Christmas to all and may you all have a wonderful new year!
Kenneth M. - NC
I enjoyed my experience working with Dakota.
Jonathan R. - MI
Gardner, thank you once again for all of your help in purchasing our new home and providing my exit to the one we owned in New Buffalo, MI. You have been nothing short of amazing and I simply can't possibly thank you enough for everything you've done! I sincerely hope that you've had a great Christmas and have a safe and happy New Year as well! If I run across anyone that has needs for a mortgage you can rest assured that I guarantee my referral to you! You're the best, my friend! Happy Holidays and I look forward to being able to work with you again!
Ikenna N. - NY
Very good experience working with Greg (our Reliance First Capital mortgage specialist ). He was very responsive and knowledgeable. (as posted on LendingTree.com)
Michael B. - TX
This was a positive experience from beginning through to closing. I purposefully chose this company because of the thoughtful and detailed correspondence I received from their representative, Harold Midence, from my initial inquiry onward. Harold was patient and transparent in all of our interactions, always answering my questions honestly and promptly, and he effortlessly shepherded this refinancing through to close without a hitch. I could not recommend him and Reliance First Capital with greater enthusiasm. (as posted on LendingTree.com)
Mark J. - NC
Hodge was kind and understanding even when I was about to quit the whole process because of all the red tape.
Frankie M. - NC
Everything went smooth and quickly I couldn't be more pleased. It is very nice to deal with such fast and friendly service. Great to have such an outstanding customer service experience. Would be nice to have such wonderful dealings in all business matters.
Robert S. - TX
Jeremiah came in towards end and was great and he stayed on top of all my issues and probably deserves an award for putting up with me haha! Jeremiah got us to closing so great job to all! I appreciate your hard work !merry Christmas to all and may you all have a wonderful new year!
Jason M. - KY
I had never heard of this company, but glad I found them. They have 5 star customer service, can't say enough about the loan officer and underwriters. Excellent communication and provided unbelievable accommodations in our loan process. I would highly recommend Reliance First Capital. Thanks Joanna and Tracie! (as posted on LendingTree.com)
Gary and Deborah W. - MD
Ken, we would like to thank you for your help by giving us a chance to refinance our home and get our economic situation back in order. It has been some years we have been trying to get the opportunity to change our economic status. Thank you for your time and patience in preparing the loan. We are grateful to you and Reliance First Capital for opening up this opportunity. If we know of someone else who may need help, we will definitely refer your company.
Rebecca Z - KY
I can't say enough about Lisa Brownstein and her team. My re-fi took a terribly long time due to an unusual rainy season in KY and issues getting my required work completed. I had talked to another lender prior to that who basically gave up, but Lisa stuck with me every step of the way. When I finally got the work completed, she was always available to explain to me the different rates available and what she thought would be best for me. I was finally able to close the week before Thanksgiving after a year of nightmarish home improvement, and I received my cash out, as she promised. She was even there to talk me off the ledge when I read horror stories about loans being cancelled after closing because of an issue with funding. If she will agree to work with me, I would happily let her handle my next refi. (as posted on LendingTree.com)
Matthew C. - TN
We had a great experience refinancing our home with Reliance First Capital. They got back to us quickly and answered our questions. Things moved along at a good pace and we heard back from our representative whenever we had questions plus she checked in at other times, too. We both have non-traditional jobs which I believe caused some additional questions from the underwriter and additional paperwork. Otherwise, there were no surprises and we were pleased to refinance for a good rate! (as posted on LendingTree.com)
Fred H. - OH
Mike was always there to settle me back down thru the ruff parts and there were ruff parts mainly with the VA appraiser but we got thru it. Mike show me a lot by calming me down I have PTSD and cad fly off the handle pretty easy. Mike kept plugging along and got it done. Thanks Mike. I was in a brutal home loan modification 40 years with a mere 36 years 3 months left I had a bill consolidation loan for around $8,500. I now have a 30 year VA loan The bill consolidation is paid off and I got $10,000 cash out and my combined monthly cash flow increase around $150 not to mention the 6 year and 3 months knock off the mortgage. You did a great job for me.
Lisa M. - CA
Michelle knows how to relate to people and has great listening skills.
George T. - PA
Mom you did a good job, Thank You.
Lori J. - NM
Suzanne was very professional, she returned phone calls even on a weekend. Employers need more employees like her.
Renee V. - TX
This was a great process with a great team. Very friendly, knowledgeable, and professional. Thanks team!!!
William G. - IN
Very professional and helpful. (as posted on LendingTree.com)
Rick N. - AR
Ramey worked very hard to get our loan pushed through. I didn't think we could get approved but she managed to do it.
Paul B. - CA
This is the 2nd time we have worked with Robert and again he has exceeded our expectations in getting the job done in a professional and timely fashion.
Teri and Joe D. - OH
My husband and I had the privilege of working with Rob Cool, with Reliance First Capital. We have never met, face to face, but I can tell you without the privilege of working with Rob over the last year refinancing our home, it was due to his tenacious diligence in the process of refinancing our mortgage. He stepped outside of the box to insure us that we were in good hands every minute, every hour, and every day, no matter how long or how many hurdles we would go through. We have refinanced our home many times over the years, but never has anyone worked as diligently, compassionately and as thoroughly as Rob has done for us. He truly has the patience of a Saint and the dedication to his clients, that I have never experienced before in the mortgage business. When we retired about 15 years ago, we believed that financially we would be set. We reached out to several mortgage companies about refinancing our home. Reliance First Capital and Rob Cool saved us. I cannot praise Rob enough for his business attitude, his compassion, his willingness to go the extra mile, his keeping us informed every step of the way, as well as his honesty, patience and diligence in getting our loan approved and closed. We consider Rob to be our shining light at the end of a very long tunnel. Reliance First Capital should be proud to have an employee with his dedication. We have nothing but superlatives for the hard work Rob has put into this task. We had many hurdles in the process of getting a workable re-finance package. Time after time, we seem to hit a brick wall, and Rob would say, "Let's look at this another way or let me see if I can accomplish this doing something different." His good humor, smart work style, doggedness in accomplishing his object is most admirable. I would have no reservations in recommending Reliance First Capital and Rob to anyone that I would meet in need of your companies services. Reliance First Capital and Rob gave us the faith and belief that there are still wonderful and confident people in the mortgage business. If Rob is the type of person that is recruited by Reliance First Capital, I can only imagine that this company will be nothing short of very successful.
Jack B. - MI
Robert went above and beyond what I expected.
Lawrence J. - CT
Robert was extremely pleasant and informative. He answered all of my questions as we went through the process and kept me comfortable with being informed as to what was going on during the refinance process. Very professional and friendly.
Joshua P. - PA
Ryan went above and beyond to make sure we were informed and in the loop the entire loan process. He was extremely personable yet professional and made us feel at ease throughout this process. He was on the ball with helping us meet deadlines and was very quick to contact us any time there was a question or change. We felt very involved with everything and put our complete trust with him to get the job done. We were recommend Ryan by another former client and we are so happy he met and exceeded our expectations.
David M. - SC
Sabra provided exceptional service and we will not hesitate to refer other individuals to her and/or utilize her services if we used your company again. Everything went smoothly and the closing was professional.
Brandon P. - AR
Sean provided excellent customer service, extremely helpful and would recommend to anyone.
Cynthia H. - SC
Toi is a wonderful representative for your company. I would also like to thank Tracy for her help when Toi wasn't available.
Thomas R. - NC
Once Ed took over, everything went smoothly, and he was very professional. I highly commend Ed.
Teri and Joseph D. - OH
Words of thanks - doesn't say how much we appreciate you and your tenacity! (photo at left: Robet Cool with thank you gift and card)
Chris F. - PA
Amy was a true professional with great communication skills. Very smooth process. Thank you!!
Reimar and Alama C. - VA
Anthony is great. He's very responsive to any questions or concerns I had. He put me at ease during the whole process. I enjoyed working with him. Anthoy's very knowledgeable and very responsive. He made it less stressful in refinancing my house.
Reimar C. - VA
I had a really good experience with Reliance First Capital. Anthony Feola, the lending specialist made everything less stressful for us in trying to refinance our mortgage. He's very knowledgeable and very responsive. I would highly recommend Reliance First Capital to anyone trying to refinance their house mortgage. (as posted on LendingTree.com)
Shaynna and Austin B. - OH
I just wanted to brag about our Mortgage Analyst Brian. He was so helpful and always on top of everything. My husband and I both had complete confidence in Brian while he was working on our loan and keeping us updated during the process. We definitely will recommend Brian and Reliance First Capital to our Friends and Family getting ready to purchase a house.
Jayme L. - PA
Brian was wonderful to work with. I have recommended him to May friends. I would work with this company again in the future hands down.
Patricia P. - TN
Everything went smoothly. Dan always answer my question, he didn't mind how many times I called him with questions. I will refer Reliance First Capital to my family and friends when their need arises.
Raquel F. - MD
Ed has a great personality. Easy to work with and extremely professional. He made the whole process very painless.
Tasha R. - MD
I had a bit of a different situation which didn't involve credit so needed a little more guidance than a regular customer. My analyst, Eric Barreau was the best! He was knowledgeable, patient, and diligent in ensuring that I had everything I needed to close the loan. He not only guided me through the process but walked me through all of the obstacles I had to ensure that I got a loan that was better than the previous loan and suited my needs. I have begun to tell my friends about Eric and will never seek another loan from any other analyst. Thanks to Reliance First Capital and Eric Barreau for excellent service and competent work. In me, you have a customer for life! (as posted on LendingTree.com)
Laura T. - NH
I feel that Reliance First Capital Mortgage Company is the best company I have had the opportunity to work with. I was very proud to work with Eric and was so glad he knew all the right questions to ask me and helped me understand all the paper work that was involved in this process. He made the paper work go very smooth. I know he worked very hard for me to finish the process and having my loan come to a good closing. I highly recommend Reliance First Capital to anyone who truly needs the help, that I needed this year. I want to Thank each and every one that was involved in helping me with this loan. Thank You.
Regina S. - NC
Jamie was excellent, friendly, professional.
Gail W. - NC
Jamie kept on top of the process and kept us informed of the status of our loan on a daily basis.
Domenic N. - NY
I wanted to send a note to you about the service I received from John Spellman. He worked with me over the course of my refinance since early this year. I came into this process with a credit score issue and where all the other companies and loan officers brushed me aside John didn't. We worked for 6 months to raise my score and with John's recommendations we brought my score up to where I needed to accomplish most of my goal. Every time an issue arose John offered suggestions and avenues to take to correct them. He was available any time I called and even made time on his off hours if I had questions or concerns. The loan eventually closed 3 weeks ago and I am extremely satisfied with the experience. I will recommend him and Reliance First Capital to anyone I know who is looking for refinancing. John has exceptional customer service skills and is an asset to your team! I hope all of you have a happy holiday season and new year! Thank you!
Elaine Z. - PA
Lisa was great! Made me feel very comfortable thru the very long process of refinancing!
Richard S. - NC
Michael Cannon. Described in thorough detail everything we needed to know and do to obtain our refinance through the VA. Very pleased.
Cheryl L. - PA
It was a pleasure working with Michael and Cindy Any additional information that was needed they made me aware right away. They in turn took care of it right away.
Michael R. - OH
Getting a VA loan is such a convoluted process that one cannot expect to solve every issue the first day of the endeavor. I suggest you spend a little more time that you might expect to vet your prospective loan officer. That way you will have the trust to quickly move past the issues that arise and get to the finish line! I was fortunate to find that withReliance First Capital. (as posted on LendingTree.com)
Angelo C. - NC
Enjoyed the process. Oliver always called me to keep me up to date on what was going on with my loan. Also needed some info from the IRS and was unable to get to a person. He called for me and was able to get a person and conferenced me in on the call. Did this twice so I know he had to be on the phone for 30+ min. to get to a human. Awesome experience!
Richard S. - NC
Oliver was always on the ball.
Sharon C. - NC
Had a wonderful loan officer, Oliver Wright. He continually called to let me know where we were in the refinance process. Always a pleasure to talk with along with the loan processor. The day of closing someone came to my home in the evening so I didn't have to take off work to go to a lawyer's office. Loan was paid off with my previous bank on time so they didn't draft out the next month's payment. So glad I went with them. Would highly recommend for anyone getting a new home loan or refinancing their home. (as posted on LendingTree.com)
Jon M. - SC
Oliver Wright helped my Mom refi her house, so we decided to give him a call just to see. We were pleasantly surprised with the outcome. He kept in touch through the whole process. (as posted on Yelp.com)
Randy C, - TN
Suzanne was great to work with!! She made the whole process much easier than normal. She is by far the nicest and most pleasant person I have ever dealt with!
Kenneth L. - TN
Raemi is as professional as it gets! First class service.
James B. - NC
Regan's professionalism, adaptability, and direct communications helped to win my business.
David J. - KY
Reid was great.
Ronnie S. - NJ
Robert, I wanted to send this email to thank you for your help in securing my refinance loans. The entire experience has been pleasant and you follow up and guide along the way. Without your persistence and guidance none of this would have been possible. On behalf of myself and family, thank you and have a great holiday season. If I need to refinance I know who to contact.
Paula D. - KY
Roman was absolutely fantastic to work with. He was on top of the process the entire way. And when the person for the closing wanted to close at 9pm, Roman went to bat for me and got a new person who met my schedule and was very cordial. I'd recommend Roman and Reliance First Capital to anyone!
Cathy W. - IN
Ryan was persistent, professional, courteous, kept me updated throughout the process.
Darcy and Robert L. - SC
Tracy was excellent! This professional needs a raise! She went above and beyond my expectations.
Michael I. - FL
Travis was great! From when he first contacted me for my refinance, he was able to give me the loan I wanted when no one from any other loan institution could. While the process took a little longer than expected, Travis was on top of everything making the whole process LESS stressful!
Edward W. - AL
York and Michael were outstanding in helping us through all the processes and the difficulties we encountered.
Eve B. - MD
Yara was a wonderful processor. she was very professional, courteous, and helpful throughout the entire loan process. Gavin was, of course, wonderful too. A very positive experience overall.
Mohammed H. - NY
Erick helped me with all the steps in the process.. Without him I would have been lost.
Mariela E. - TN
you were great!! thank you!
Jose E. - TN
You are doing fine.
David K. - NY
I have had contact with many others but chose Reliance First Capital because Roman has been the most responsive, pro-active, diligent, and professional when compared to all the others. He is definitely an asset to your company and has been very efficient and easy to work with.
James D. - TN
It was a very good experience. (as posted on LendingTree.com)
John E. - PA
Steve Diomataris was above and beyond my expectations as a mortgage loan officer. I would recommend him to anyone. (as posted on LendingTree.com)
John M. - SC
Pleasure to work with. Made me feel like I was priority and not just a number. Very professional and proactive. (as posted on LendingTree.com)
Orlanda and Timothy F. - KY
Amelia's personality and willingness to help was one of the reasons we chose Reliance First Capital. She was the only one we had to talk to, unlike other companies we spoke to that transferred us to several different people.
Jacob W. - TX
Ara was infinitely helpful in assisting with navigating the loan process and went above and beyond the call of duty to help me clear some difficult situations dealing with the homeowners and in securing a loan that I was infinitely satisfied with. A+++
Wilhermina E. - FL
Excellent service, job well done. Chad, Angela and Shivranie constantly kept me informed through the document process. I'm sure I will recommend your company if any of my friends and neighbor will decide to refi their houses.
Barbara F. - OH
Daniel was always available to answer our many questions in a timely manner. always pleasant.
Patricia L. - NY
Erick is patient and meticulous in explaining the loan process. Thank you so much Erick.
Lynn H. - NC
Words cannot totally describe the truly wonderful experience we have had with Reliance First Capital in NC. Frank L. Johnson was the loan officer we dealt with and he is outstanding in every way. Frank was very professional, very knowledgeable and truly cared about getting us a great refinance on our home loan and even went as far as to get us out of all cc debt! He always kept us in the loop and would return any emails or phone calls within that day in a timely manner. Frank has been the BEST loan officer we have every dealt with period - over and beyond his call of duty. Deloise Woodson was great to deal with as well. This is without a question, the BEST place for your home mortgages of any kind. Everything went smoothly and we couldn't be happier and more pleased. Definitely recommend!! The best experience ever. (as posted on LendingTree.com)
Karra B. - NY
Lisa was amazing. She helped every step of the way, and even reviewed and helped me clean up my credit.
Lois S. - IN
Mike Mucciarone process my loan and kept me updated on things needed to proceed.
Robert L. - OH
Reliance First Capital was extremely helpful in helping with our home refinance. Unlike other "cookie cutter" banks and finance companies, they were able to "think outside the box" to bring us to a positive outcome. We spoke to several members of their team and everyone was pleasant, helpful and informative. Would highly recommend them! (as posted on LendingTree.com)
Diane V. - MD
Michelle was a delight to work with. I talked to her continually throughout the loan process. Once I had a computer problem and she was able to walk me through step by step.
Marshall C. - IN
Noelle was great made things very easy for me.
Janelle J. - TN
[Pamela} was awesome. She worked with me every step of the way to make sure I was happy with the loan she was offering. The service received was far better than any bank I have ever dealt with. Great to work with Reliance First Capital.
Ronald P. - TX
Rose and Talon were both exceptionally professional and courteous, even with my panic phone calls. All in all, the refinance went perfect.
Michelle L. - TN
Very professional and prompt
John E. - PA
Steve was on the ball with my application and contact with me.
Catherine B. - FL
I have to say working with Reliance First Capital, and Esp. Travis Yocum was a pleasure. Travis helped me every step of the way, he always called me back in a very timely manner and always answered all of my questions. He walked me thru this whole process and understood my situation. I will and would recommend Reliance First Capital to anyone who will listen to me, They have been outstanding!!!! The whole process took less than a month! Thank you so very much!!!!! (as posted on LendingTree.com)
Catherine B. - FL
Travis was outstanding, he walked me thru the whole process. he was always available , return all my calls very promptly, explained everything to me in detail, I would and will recommend him and this company to anyone, thank you all so very much for making this difficult time for me go so smoothly.
Randy D. - OH
Everything was so simple. York, our rep, was amazing. York kept us up to date on every step and followed through. Very knowledgeable and friendly. Thanks York and Reliance First Capital. Knowledgeable, personable and fabulous. More than we expected. York you are a gem. (as posted on LendingTree.com)
Mary M. - VA
Oscar was just excellent he kept in close contact with me explaining every step until my loan was closed.
Seng L. - CT
I am on the phone with Robert, Tammy, Carla, and Brian almost every days and [they are] very helpful.
Kevin and Kathleen M. - OH
Tessa and Robert went out of their way to help us w/refinancing our loan, we had a few issues and they worked through them. They were also very professional and a pleasure to work with.
Carlton B. - NY
Reliance First Capital did a great job. (as posted on LendingTree.com)
David W. - TX
Ed was the best representative I have ever dealt with. He understood my application fully and knew what course to take to accomplish my goals. I would use him again and highly recommend him to work with your loan needs. From my initial inquiry, through my entire process, my agent was extremely attentive, professional, and had all of my best interests in mind. I had a few hurdles that my lender would need to work through and everyone who touched my application at Reliance First Capital handled it great. (as posted on LendingTree.com)
Victor P. - NY
My experience with this company was one of respect and cordiality and everyone that I dealt with reflected that, they tried their best to make things happen and I must say a special hello to Mr. Eric Sailor for his persistence and honesty. (as posted on LendingTree.com)
Matthew S. - NY
Working with Sash was great. He was very professional and courteous. Communicated clearly throughout to help me understand timelines to meet expectations.
Lillian T. - TN
My husband and I are so grateful Toi was there to help us-she is amazing. Every step of the way, Toi was there for us. Even when she was out for medical reasons, she followed up with us, EVEN ON THE DAY OF HER SURGERY just to make sure that we knew the status of our refinance. We cannot say thank you enough!
Kelly D. - SC
It is said there are major points in our lives that can be the most stressful life changing points of our lives. Getting divorced or starting a new job and buying a house. Refinancing is much the same as buying a new home because you go through the same things except it's worse because you are both the home seller and buyer because you have to pass appraisal and the credit process. With all of that being said Amanda made what could have been WAY more stressful very smooth and matter of fact. I even had credit problems two years before due to our child becoming life threatening ill and she was understanding and respectful. Amanda Mowbray met me exactly the way I needed her to, while everyone else I TRIED to work with before Amanda did not, she was never pushy when I was feeling overwhelmed and needed to slow down she did not push. This truly was the best experience I have ever had based on my past experiences.
Charles R. - VA
Dakota made my financial problems his own and was committed to making the process without stress. I would suggest Reliance First Capital to any friend seeking financial assistance.
Traian G. and Clementa C. - NY
Thank you so much Eric for a professional job, clear explanations, promptness in dealing with us. You deserve a BIG raise. This was the quickest most painless closing I have ever done. Thank you Eric Sailor and all the team behind him.
Jerry W. - NC
Jamie was very courteous and professional and kept us informed during the entire process. We give her our highest recommendation.
Jimmie F. - VA
Jessica Helms was awesome throughout the entire process. She was very helpful and courteous!
Gwen and Stephen N. - MD
We are very grateful to you for your service of our refinance loan. You are a real credit to your profession for your diligence and persistence!
Diane D. - ME
My wife and I recently did a refinance on our home, and enjoyed our experience with Reliance First Capital. Our loan advisor, Joe Mincey, was with us the entire process, kept us well informed, and was great to do business with. If we ever have to do this again, they will be our first call. (as posted on LendingTree.com)
Trina B. - WA
It was an excellent choice to go with Reliance First Capital. Jourdan made the process of getting a VA loan easy for us. She went way above what we expected as far as customer service. (as posted on LendingTree.com)
William S. - AL
Very smooth process. (as posted on LendingTree.com)
Toney M. - SC
Suzanne was over the top wonderful. She designed a loan package for us that got us out of a tremendous amount of debt and gave us a lower payment on our mortgage, to boot. We are beyond relieved to be in such a better financial position. We can breathe again, thanks to Suzanne. We cannot thank her enough.
JoAnn S. - TX
I enjoyed having Pamela as my mortgage analyst. She went above my expectations. She was pleasant and very easy to work with.
Charles H. - IN
Ryan and Tessa were wonderful to work with and communicated fast and efficiently.
Vincent L. - TN
Mike was great to work with, he made this a very good experience. My daughter and son in law will be buying a house at the first of the year and I have already spoke to them about using Mike for the loan. I would recommend mike to any of my friends or family, You are very lucky to have him on your team. Thanks again....
William G. - MI
Lisa was the greatest help in getting all the information together and walking me thru all the steps of the process. She answered all my questions promptly and provided useful suggestions in how to find the data I needed. I think she is a great assist to work with.
Joshua M. - PA
Michelle was awesome!
Louise and William S. - AL
Oliver was awesome.
Duane D. - TN
I began my search for a home mortgage on the website Lending Tree. As the calls began to pour in, many of them immediately making promises I knew they couldn't commit to, Suzanne from Reliance First Capital reached me and I knew right away that she and Reliance were going to be my best option. We were buying a home in Tennessee while still living in Texas. I needed a company who was going to be able to work on my very tight schedule. This was also a VA loan which, if you've ever dealt with the VA, can sometimes be a challenge. Working with Suzanne we felt like we made a friend who was concerned about my needs and did everything possible to make this as good of an experience as can be expected. The loan closed in 30 days and I was able to move, get settled in and start my job all in the same week. There will always be challenges along the way when making a home purchase. Suzanne was there to walk me through the process and helped me all the way through. I know she deals with several of these at one time while we buy one to three homes in our lifetime, maybe. She was available in a way that made me feel like her only customer. I more than appreciate that. I would highly recommend Suzanne and Reliance First Capital to anyone wanting to purchase a new home.
Margaret S. - NC
David was very helpful and was able to help us pick a mortgage loan that best suited our needs.
Joelle S. - NY
Donna made this an pleasant experience.
Nelson E. - NY
As first time buyers, my wife and I didn't know much about the whole process of buying a house. But thanks to our mortgage analyst, Erick Cifuentes, we were given help every step of the process with a full break down on how to go through this with ease. I would highly recommend anyone to follow in our footsteps to ensure a safe and easy path for any house purchase. (as posted on Zillow.com)
Bonnie B. - TX
At first we were unable to move forward with the loan do to some issues and the amount of loan. Kenya tried all areas that she felt were good options for us and continued working until we were able to come to an agreement on what worked best for us. Great person that kept us up on everything that was being done. Very honest person and we felt very comfortable with all the information that was explained to us.
Michael J. - PA
Michelle was an awesome person to work with...
Mittie H. - AL
Shonda did a wonderful job explaining what was going to take place next.
Helen H. - TN
Wade, who helped with initiating of the application and the second Wade who came to my home for the closing, were very professional, helpful, and they did a very good job in explaining to me what was included on the HUD-1 settlement statement.
Herbert T. - LA
David was very helpful in helping me with this process. He made me feel if I was his friend. (as posted on LendingTree.com)
John W. - OH
Brendhan, I wish to say thank you again for your professionalism and persistence regarding my home mortgage refinancing. I'm happy to refer you and Reliance First Capital to my co-workers, family members and friends network.
Kathleen P. - NC
It has been a pleasure in having Dan as my Mortgage Analyst, a gentleman and professional at all times. I commend you on having some one of his caliber, so tenacious in reference to his job and duties. He walked me through some of the things that were tedious and time consuming - me as a layman not understanding but appreciated the patience, knowledge and guidance to complete my work at hand. When running into difficulties, Dan kept me calm, explaining what was going on and our next plan of action. Always looking at the positive, thinking what to do to expedite these issues. As we know putting in for a loan or RE-FI may not always be as fast or pleasant as we would like - Dan was able to help me gather all required information, looking at the positive and seeing the light at the end of the tunnel and having a glorious outcome! I would not hesitate to come back to this Company and Mortgage Analyst, Dan, for any and all of my future needs!
Karina G. - TN
Derrick Hudson was terrific!! He helps and return my calls and answers any questions I have and I called him so many times!, but he helped me without any problems...thank you Derrick.
David W. - TX
Ed, from start to finish, handled our loan application and all the needs for it. Brian, the "Credit Coach" helped us see how we could improve our financial goals. We had some large challenges that needed to be overcome and rather than giving up and telling us he could not help us, Ed worked over and above our expectations. Cannot say enough how satisfied we are. We have already mentioned to family, friends, colleagues our excellent experience and hope they choose to work with you all too. Thank you.
Carolyn P. - PA
Mike made it possible for me to live comfortably within my recently altered financial means by helping me select the best home refinancing available. He is highly knowledgeable and clearly has the consumer's best financial interests, both present and long-term, in mind when presenting a lucrative plan of action. It was a pleasure executing this financial transaction with him. Not only will I recommend Reliance First Capital, I will highly recommend that my friends and colleagues request that their financial concerns and challenges be specifically addressed by Mike O'Brien. Thanks so very much Mike!
Ralph G. - MD
Please let Michele know she was wonderful to work with for my refinance. She put up with a lot of my paper fumbling for weeks.
Marie J. - OH
Normally, a Loan Application could be fastidious and mine was somewhat complicated because it involved a Trust. But the whole experience was almost enjoyable thanks to the kindness and the patience of Patrick Germovsek. Thank you!! You can be assured that I will recommend Reliance First Capital to my friends! The word "Reliance" has be well chosen because this is a Firm you can really "trust"!! Thanks again!
Marion W. - LA
Regan was extremely helpful and easy to deal with during this process. I had a difficult time with another online mortgage company and was very skeptical about using another one; however, Regan made it very smooth and as quickly as could be done with whatever obstacle we faced. Thank you Regan, so very much. Having had bad experience previously when trying to refinance our Variable Rate Loan, I was scared to deal with another online mortgage company. Reliance First Capital's process proved to be far superior to the other company. Cannot think of any way it could be improved.
Sylvia M. - PA
The entire experience was timely and exceeded my expectations. Ryan, our Mortgage Analyst, was an exceptional communicator. He explained everything, respected my time and was always prompt with calls. Ryan returned phone calls around my work schedule, evenings and even on weekends. Excellent employee who should be rewarded.
Diane S. - NC
Have already mentioned Steve and Reliance First Capital to two people who may in future use services.
Erin B. - OH
Steve was professional, easy to understand and extremely prompt!
Erin B. - OH
Steve Diomataris is the BEST! His follow up was top-notch! I never once had to guess where we were in the process or what was involved in refinancing my house. The entire process was easy to understand and Steve was an utmost professional! I've been putting off a re-fi and I have finally pulled the trigger. Of all the calls I received, Steve stuck out. He even made sure I could close by end of month...I signed off in VEGAS! Now that's awesome customer service! (as posted on LendingTree.com)
Jordan H. - NM
Bill was incredible as our loan hit a snag halfway through...he never gave up and we got it done. Was phenomenal working with him.
Lisa D. - PA
Bethany was fantastic to work with. She kept me informed and was very knowledgeable.
Jessica D. - LA
Ed was always easily and readily available and very respectful and courteous.
Fred H. - SC
Ed is the best.
Yesenia E. - NY
Erick is very friendly, always heard our questions and helped us to understand our entire loan.
Karen T. - DE
Jamie reached out to me to refinance - showed me how I could go down from 30 year to 15 year and lower my rate and pay essentially the same mortgage. Very very professional and high level of customer service throughout the process.
Pamela H. - MD
Jody Mincey he was so fantastic he didn't push me or rush me to make a decision he explained everything in detail.
Bryan P. - OH
I worked with Kevin Ritz at Reliance First Capital. Kevin answered my questions and made me feel very comfortable doing business with him and his company. The entire process only took a couple of weeks and my wife and I couldn't be happier with our experience. Reliance First Capital really impressed us and we are glad we decided to go with them for our refinance. (as posted on LendingTree.com)
Matthew P. - TN
Great people to work with. Able to find what we were looking for.
William and Valencia C. - FL
Mike was quick to process all given information. As a couple in need of re-fi, Mike made us feel as though our situation was of utter importance. A person with such a good work ethic is the same way with all who have had the opportunity to deal with such a professional in this field. We are very grateful.
Pascal K. - IN
Noelle was exceptional throughout the process. Keep up the good work.
Karen Z. - LA
Oliver was great with helping me through the whole process. I had tried to refinance with another company a few months ago and I got burnt so I was extremely anxious and nervous about everything. Oliver calmed my fears and made the process almost flawless for me.
Brenda D. - NH
Rob listened to me and what I was looking for in a loan. He worked hard and found the right program for what I needed.
Julian C. - TX
Rose was wonderful.
Carol H. - OH
Sean walked us through step by step.
Tracy and Steven P. - SC
We experienced such a great deal and smooth transaction. Couldn't be happier.
Dennis D. - SC
Absolutely the best financing experience I have ever had. Toi was fantastic!! Never ever felt this good about service and a company before thank you!!
Darin S. - CA
Vincent was up front with everything, he was available at to talk to whenever we wanted and if we had to leave a message, he always returned our calls immediately. Vincent Gentile was great to work with. I will refer everyone I know ,who is looking for a home loan, to Vincent. He is a great asset to your company.
Karen M. - PA
This is my story. I am a single mom who has just gone thru a difficult divorce. A few months ago I got a call while at work from someone called Peter Stebbins at Reliance First Capital to see if I still was looking to refinance my home. I told him that it was not going to be possible due to my credit score. I told him that earlier that year I was told by multiple banks and mortgage companies a loan was impossible. After we talked for a few more minutes Peter asked me to do something that will forever be ingrained in my mind. Karen please give me a month to work with you on some of these issues. You are never under an obligation to stay with Reliance First Capital but hopefully I can help you move toward the goal of owning that home. Take a leap of faith and work with me for a month. I took that leap of faith. Peter has 18 years experience and as passion for what he does which clearly shows. He took the time to learn my personal challenges and barriers in the financial sense. HIs understanding of wanting to find his clients individual challenges and needs was very apparent and once having a full picture of my situation, found the right loan for me to help with short term financial goals and improve my future goals. Peter step by step held my hand every moment answering questions educating me on the process, guiding me in what I needed to do to increase my credit score, fix incorrect things on the reports. He didn't just say do this or that.... He made sure I understood what it was I was doing and why. He made me an informed consumer of refinances. Calls and contact was almost on a daily basis to keep me in the loop of where things were. Problems and or issues that arose were approached with a positive atmosphere and multiple solutions. It is clear that Reliance First Capital is a close net team. When Peter was out of the office his manager was available to keep things running smoothly and seamlessly. Brian took the time to answer my questions and was just a personable and approachable. Today as I write this, because of this company and amazing loan officer Peter Stebbins, I am sitting in my home as I closed on the refinance this week. I wish I had the opportunity to meet Peter personally to thank him for giving me hope and realizing what I thought was an impossible dream. I highly recommend Reliance First Capital and Peter Stebbins. His dedication spirit and support was immeasurable in helping me reach my goals Peter thank you for taking the time and asking me to take that leap of faith. I would own this home without all of your help. (as posted on LendingTree.com)
Jamie C. - NC
Amanda went more than the extra mile throughout the entire loan process.
Logan W. - MN
Great low rate, for the most part a great experience. Just a little bit slow and some paperwork had to be resigned over and over again, but other than that great. (as posted on LendingTree.com)
Pamela F. - NY
Greg did a great job. Our loan moved along fairly quickly and without incident. Couple hiccups but that was on our end getting paperwork back in a more timely manner.
Ekejirho O. - TN
Alex was very informative and always told us what we needed.
Ryan J. - PA
Bethany she was my contact through the entire process. She was fantastic, prompt and courteous.
Ana S. - AR
Brendhan was extremely helpful and professional throughout the process.
Eric D. - IN
the gentleman who helped me was Carlton Burns, he talked to us and took care of things as if he were a good friend, you don't see often these days. This has been a great experience and I am going to have my 2 kids talk to him for their homes when they are ready.
Michael N. - FL
Chad was always the utmost professional. He was clear and concise in each step and always ensured my wife and I understood what was taking place. He even provided me his personal cell number to call after hours if we had questions. His is to be commended.
Soroya W. - CA
You and the Reliance Capital Family ate AWESOME! :-) :-) :-) :-) :-) :-) :-) :-) w are are so thrilled and couldn't have done it without your help. Now we can move on and have The best stress free mortgage ever. I have Sent your name you my co workers and I encouraged them to contact you to refinance. Your professionalism, encouragement, and sincere positive attitude kept me sane while we went through this Process. My family and I thank you so much and yes we will be in touch if we need anything regarding our mortgage. I will fill out the attached survey and if you need me in a commercial, :-), I'm there!!
Brian B. - OH
David Scott was nice to work with. He met my expectations.
John O. - LA
John "Ed" DeBerry was outstanding to work with. From our first telephone contact his positive attitude and encouragement convinced us to proceed with Reliance First Capital and our experience could not have been a better one. Ed guided us through the complexities of the process, step-by-step and followed up to let us know where we were in the process and what was to occur next. Too, everything happened as Ed explained it would and on time, and we successfully closed our loan more quickly than we anticipated. It was a very positive business transaction in every respect, and we give the credit to Ed and his good work on our behalf.
Tammy B. - NH
Eric [provided] excellent customer service he also has a great personality that made this process even that much better. Thank you Eric.
Stephanie R. - NY
Erick Cifuentes at Reliance First Capital was extremely professional, friendly and knowledgeable. He worked to complete my refinance diligently and kept me informed of everything throughout the process. I could not have wished for a better mortgage professional!. Erick was available to me to answer questions and make suggestions throughout the process. I would not hesitate to refer family and friends to Erick and First Reliance. I appreciated all the hard work and dedication it took to complete our refinance. Amazing job!
Michael C. - NY
Rep. was very helpful. Things went well with very good results in a timely manner. I'm appreciative for the time rep. took with me to answer all my questions.
Tamara K. - TX
Kenya was such a wonderful person to work with. She made this process so easy and fun. Thank you so much!!
Jacqueline B. - TX
Kenya did an exceptional job throughout the entire process. She supplied all information at various stages of the process. She even went above and beyond after hours when it was necessary.
Bryan P. - OH
Kevin did an exceptional job handling my loan. Very courteous and efficient the entire time. Made me feel very comfortable working with him.
James D. - VA
Mitchel was there for me at every step of the process.
Stacy P. - TN
Suzanne took the time to talk with me and make sure I understood the process. Without her help and guidance, I would have been lost and, most likely, walked away from this opportunity. She showed a real interest in making the refinancing work!
Scott H. - NC
You hear about the horror stories on buying or refinancing a home and nothing could be further from the truth if you're using Rick. The man is excellent at what he does and it shows, he's thorough, makes many calls and emails keeping you informed. He lets you know what you need to do and by when and as long as you follow what he has to say it goes as smooth as it possibly can. He under promises and over delivers. This is my second time using Rick but it will not be my last. If everyone on your staff works with the customer like Rick, then you truly have an outstanding organization.
Beverly W. - TN
Rose was excellent in every way. She was very professional and answered every question we had. She went above and beyond in every way. I've never worked with anyone that always made me feel at ease. She was absolutely wonderful.
Terry J. - LA
Shaun walked me through the process and answered all of our questions. Very patient and courteous. It was a lot easier than I anticipated. Shaun help keep my anxiety level in check with his professional manner.
Melissa L. - SC
Tracy Sonney has been wonderful to work with!
Nelson C. - TX
The staff at RFC are great and knowledgeable with the mortgage process. Bill helped me with my refi and he did an awesome job guiding me through the entire process. Everything played out like he explained at the beginning of the process. Great customer service!
Betty B. - OH
Yana handled my loan and got me the best deal also saved me a lot of money.
Clara W. - LA
Very pleased. Thank you.
Susan S. - WA
We were considering two other companies to refinance our home in Washington state. Brendhan captured my attention the first time I spoke with him. He continued to inform and explain our options and created a refinance package we can live with. Brendhan responded and encouraged us most every day from the very beginning thru the finish line. Brendhan is marvelously personable and a credit to Reliance First Capital.
Jenn D. - NC
Brian Bushi makes things happen, even if you think it's impossible! He changed our lives! Call him now! You can live in any state! We are in NC and Brian is in OH! It was the greatest, smoothest transaction I've ever done! Brian made it easy and was always there for any questions! We didn't think it was possible but he made it happen!
Brian H. - IN
Carlton was always courteous, honest, wanted what was best for our needs.
Janet R. - NY
Erick was my mortgage broker and he went out of his way to ensure I was satisfied with the program I selected for my mortgage/refinance needs.
Stephanie R. - NY
I would be happy to refer anyone to Reliance First Capital.
Michael C. - NY
Gregory was very helpful in providing solutions to my particular financial needs/situation.
Sandra M. - NY
Jim, I am glad to hear from you....I am so happy with my Current financial situation. I have a new found financial freedom. Because of you Jim, I'm living A much freer financial Life. Thank you, you did a excellent job...You are in my prayers.. It was a pleasure working with you. Of course, I would refer you, to anyone, including my friends and family that might have a financial need... Thank you again. God bless you for the good work that you do, helping people like myself.
Howard M. - PA
Michelle did an absolutely outstanding job. There were several bumps as we navigated through the process and she not only resolved them in an expedient, professional manner, but also retained our complete confidence in her and Reliance First Capital. Several times I was ready to withdraw our application but with her professional, courteous explanations and reassurance, she was able to retain our interest.
Dianne C. - PA
Ryan went above and beyond for my wife and I during the entire loan process.
Stephen J. - OH
It was a wonderful experience working with Ryan Sexton. He kept in contact almost every day and walked me through all the factors needed to qualify for my loan. (as posted on LendingTree.com)
Derrick O. - NM
It has been a pleasure working with Reliance First Capital!
Lorna C. - NC
Tracy was courteous, easy to talk to. She answered all my questions. I called Tracy a lot and she was always pleasant. If she was unavailable when I called, she returned my call promptly. The whole process went smoothly and without much effort on my part. I highly recommend Reliance First Capital and Tracy for all your mortgage needs.
Kathy W. - AL
Tracy kept me informed at all times of the process/explained all items and made this a smooth. She was professional, attentive to my needs and aware of the situation when I was unable to talk due to personal issues.
Heather D. - TN
Amelia was great about answering our questions and keeping us informed.
Sandeep W. - CA
It was really nice and smooth transaction, Working with Amelia Watts was a very good experience.
Tony T. - OH
Reliance First Capital recently helped me refinance my home. My first mortgage told me I didn't have V.A, benefits available, so I went with an FHA loan. A year later I contacted Reliance First Capital and they got my V.A. Loan benefit reinstated and refinanced my home. This eliminated PMI and about $120 a month off my mortgage payment. Amy stepped in and took over after my first contact left the company. She did an amazing job helping me. (as posted on Yelp.com)
Jake F. - OH
From the beginning, the mortgage professionals at Reliance were honest, upfront and gave me no bull. They did exactly what they said they were going to do. I dealt with one representative from the beginning to closing. They closed sooner than they said they were going to with no surprises, I would recommend them to anybody looking to refinance. (as posted on LendingTree.com)
Rosemarie L. - PA
Brian was kind, understanding, helpful, and always returning calls in a timely fashion. Also called back to see if everything went well with the signing of all the paperwork. Called to tell me that everything went thru and all looked good.
Jennifer D. - NC
I have and will continue to recommend RFC to everyone I know! Brian went above and beyond to help us!!!! This refinance will change our lives! Thank you! I've personally given names and numbers of family and friends to Brian! He DESERVES all the credit (behind God)! Thanks again RFC! and Brian!
Jessica D. - AR
I had a refinance done on my house. The whole process was very quick and easy. My loan officer kept in touch with me on a regular basis and he was always available if I needed to get in touch with him. (as posted on LendingTree.com)
Terry M. - NC
Debbie kept us informed every step of the way. Such a joy to have worked with you.
Che C. - NC
Great communication...[Edward was a] pleasure to deal with, and responds out of office hours and weekends. When I had a question he was there with the answer!! A terrific representation of Reliance First Capital!
Cherry H. - NJ
Eric, I hope this finds you well. Just a note to say --Thank you so very much for processing our loan! You had been awesome and PATIENT. Reliance First Capital is so lucky to have you! Thanks again for everything!
Ralph H. - CA
Erick was very considerate and patience, and a kind person. Also had great advise beyond his requirements.
Ann H. - NY
Erick was a pleasure to work with.
Edward H. - OH
From day 1 to the closing date, EVERYONE that we came in contact with during the refi process help us make this nightmare a DREAM!!! If you are as lucky as we were to have Gardner Bates Sumner handle our VA refi, your process will be a DREAM, Short and Sweet!!! A BIG Thank you to EVERYONE at Reliance First Capital, LLC, and a BIG Thank You to Gardner!!! (as posted on LendingTree.com)
Randy A. - NY
Working with Reliance First Capital couldn't have been easier! Frank Bellezza walked us through options we didn't even know were available to us. He was careful to explain everything without burying us in doubletalk and confusing terminology. The whole process was remarkably quick, too. We closed in about 3 weeks! I would definitely recommend Reliance First Capital to anyone! (as posted on LendingTree.com)
Carolyn A. - NC
Very easy to work with. Always got back with me on any concerns. Kept me up today letting me know what paper work he received and what was still needed. Very fast and smooth closing. (as posted on LendingTree.com)
Kathy M. - CA
I had the pleasure working with Joe, a very hard working energetic guy who worked very hard over a difficult disagreement with my solar company on a technicality. Although we were 3 time zones away, I always felt he was right there for whenever something came up. I am so glad I was able to refinance my house and meet this great guy that was always in my corner helping me. Kathleen Miles Novato, Ca.
Kathleen M. - CA
He went to the carpet when my solar company was not signing off of the agreement, great guy. I will certainly give Joe's name to all who need refinancing.
Donald C. - NC
Jonathan was very helpful with my loan and always called me with any updates and always called me back if I called him even if I called and didn't leave a message. He always explained everything clearly and answered all my questions.
Michael M. - MD
We could not have asked for anyone better than Joseph Donahue. After reaching out to us and increasing our confidence that we could refinance, he worked well for us and with us from start to finish to complete the process. Great communication throughout!
Don R. - LA
Kenya was the most professional and helpful person I have encountered in financial markets for mortgage help.
Carolyn S. - NY
Mary went beyond her job requirements to get our loan approved. it was a pleasure working with her and I would absolutely recommend her services. Greg was so helpful in referring your companies services. We truly would not be in our new home if it weren't for you all. thank you !!!
Gary O. - NC
Very smooth, professional and relatively quickly brought to closure. (as posted on LendingTree.com)
Valerie V. - PA
Mike went above and beyond to make this loan process easy and smooth. He was a pleasure to work with.
Mary W. - MI
Mike was our 1st contact and was our analyst. He was very personable and kept us informed at every step and answered all our questions completely and in a way we understood. He kept our mind at ease thru the entire process.
Jonathan M. - SC
Oliver called me almost every week during our long process. We had others things going on not related to our refi. But he was very patient with us. He called me when I told him not to call me, lol. Great experience.
Nancy N. - TX
Pamela was very helpful.
Matthew G. - NY
Regan was outstanding. I was impressed with his professionalism. I was dreading the refi process but Regan made it so easy. He did everything he promised-- returned calls promptly, kept us in the loop with daily updates and he was super personable. A very good experience for sure!
Elise J. - TX
Reid I felt real comfortable talking with him I felt like I knew him for years.
Tammy L. - SC
Ruth, Sara, and York were a great team! All of our questions were promptly addressed, and I truly appreciate how quickly Ruth responded to my messages! I plan on refinancing my 2nd home in the near future, and will certainly use Reliance First Capital!
John K. - WA
I enjoyed working with Ryan on my home refinance and finding the best mortgage for me. Ryan he is very knowledgeable and a great asset to Reliance First Capital Thank you again Ryan, Great Job.
Rebecca W. - OH
Ryan guided us from day one through the whole process. Answered all questions and looked out for our best interest. Was very knowledgeable and patient. Would ask for Ryan in the future if needed. Thank You Ryan!
Hobart W. - OH
Ryan exceeded my expectations and made the process easy.
Erik S. - PA
Ryan was exceptional in every aspect of the process from beginning to end.
Clifford W. - TN
I'm sure this may come off like my arm is being twisted or I work for this company but nope and nope! Shane Kimbrough called me right away and took some info and in maybe five minutes he assured me that we were a match for each other. He call the next day with jaw dropping offers and said "pick one" I thought the process could not be this simple. He assured me that if I sent the needed docs that I would close quickly and it was all on me. I sent the docs the next day! He stayed in contact and worked my file as he promised. Two weeks later Tracie Garlock (just as fabulous) called to get a little info to finish processing my loan. One week later signed, sealed, closed! 3 weeks!! Saved $400 dollars per month and pulled cash out! This company went way above my expectations and I would highly recommend them! They made things so very easy. Unbelievable!! 5 stars and 2 thumbs! (as posted on LendingTree.com)
Randy B. - PA
Steve, I can't begin to thank you for all that you have done for me and my family. Daily calls, faxes, emails, and more! You never gave up on me and kept me calm and grounded throughout. You did get some perks...You got to hear "Fran Speaking" a bunch of times! (Sometimes I think you called just to hear that!). Now, for the gift, it was ordered prior to knowing that you were 6'6""! And before knowing you were on this amazing weight loss journey. I hope that you can STILL enjoy it - especially knowing that I, a TRUE black and green fan, bought it! And sour gummy bears...who knew? Honestly Steve...This would not have been possible without you and for that, I will be forever grateful. I wish you only easy closings from this point forward!
Lisa A. - OH
Steve Diomataris at Reliance First Capital was great to work with. He was attentive without being pushy. He was very professional, helpful, and thoroughly answered all of my questions with pleasure. He kept me informed of the status of the loan process the entire time. He was very quick to answer my phone calls or emails, even on weekends and before or after standard working hours. Steve got my loan closed in record time, and made the entire refinance process smooth and easy. The last time I refinanced with a major bank, they reassigned it to 3 different people and it took more than twice as long to get the loan closed. I would definitely recommend Steve and Reliance to friends and family. (as posted on LendingTree.com)
Thomas B. - NC
Toi has excellent customer service skills.
Robert K. - MD
Reliance is a great company to work with. My agent, Vincent Gentile, was an advocate when I needed one; kept me informed every step of the refinance process; pushed the process along such that it didn't take long at all. And a friendly guy to talk with to boot! A great company and a tireless employee. I highly recommend Reliance First Capital. (as posted on LendingTree.com)
Tina P. - AL
York went above and beyond helping my husband and I refinance our home. Even though we had a very bad experience Dec 2014/Jan 2015 with a different Agent, York's desire to work with us and make sure we had a positive experience this time is what led us to agree to choose Reliance First Capital for our refinance needs.
Kenneth M. - MD
Amanda was top notch. She was very responsive at all times. It never took more than 5 minutes to get a response from her, via email or phone. She fought for me on my refinance when the appraisal came back far lower than expected. She was able to get them to raise it, thus allowing at least an FHA refi. She provided lots of insight and knowledge about the whole process, each and every step, when to expect what, and how to do everything. She offered to help paint some windows to help us pass the FHA inspection :) I will use her services again. (as posted on LendingTree.com)
Carl D. - NC
Words cannot even express how grateful we are that God put you in our life!!!! It's funny that Reliance First Capital is where we started in April with a phone call from another Mortgage Analyst because I clicked on a "refinance now" button on the computer! I must have received a 100 phone calls (I am still getting some!). I only gave Reliance First Capital (Kevin) and [another lender] the time of day from ALL the banks that called. (And there were ALOT!). I just didn't trust something off the internet, so I decided to go local. (Wells Fargo, First Citizens and Bank of America). I have a story about all the locals as well....haha. And then there was a phone call from a guy named Brian, who was wondering what happened? How did the ball get dropped? All the numbers he had in front of him looked good, why did we not move forward! (Little did you know what you would be getting yourself in to with the Depo's!!!!) What a roller coaster it was! The greatest hurdle in the beginning was the appraisal, and God took care of that too! I should have known at that point that HE was in control, the human side started to doubt, but you kept PUSHING through!!!! THANK YOU FOR NOT GIVING UP ON US !!!! I thank you from the BOTTOM OF MY HEART!!!! You were truly GOD-sent to us! I truly believe that everyone that we come in to contact with IS for a reason! I wish there was more I could do to repay you for all your hard work on this, all the hours of thought that were not paid, all the hours that were on the clock! You believed that it would work somehow......and YOU MADE IT HAPPEN!!!! I know I've rambled on, but I also feel speechless at the same time....is that possible? LOL. Brian(YOU), First Capital, Brian (manager), processors, and to all those that I am unaware of........ Thanks for making this happen! This is going to TRULY change our lives!!!! THANK YOU ALL FOR BELIEVING IN US!!!!
Terry C. - OH
Many special thanks and acknowledgement to Carlton and Angela at Reliance First Capital Ohio office for helping me through this loan process and keeping me informed. I have been wanting to check into refinancing for some time now and thanks to the referral from my dear friend and next door neighbor giving my contact information to Reliance First Capital, I now have the comfort and peace of mind knowing that I will retire in 15 years with a fully paid mortgage and will be able to successfully live on Social Security benefits and retirement pension. This process was so simple and easy. Reliance First Capital did all the work and has helped with my future retirement plans.
Susan B. - MI
Having bought and sold and refinanced a number of residences over the past 40 years, this experience was the best experience I ever had. I had somewhat unusual circumstances that most other lenders wouldn't even consider, yet Reliance First Capital worked with me every step of the way. I was particularly impressed with Daniel Szanyi as he was honest and forthright, and kept me informed throughout the entire process. And - I am so pleased that the process did not take nearly as long as some transactions in the past. I will be happy to recommend Reliance First Capital; and certainly Dan as the loan expert. Thank you for making my refi so easy.
Mario C. - NY
Progressive and reliable company. Great people to deal with! (as posted on LendingTree.com)
Diane K. - NH
Eric always returned my calls or e-mails, usually within an hour. our experience with Reliance and Eric was very positive. We couldn't believe how quick we closed and how smooth the whole process went we tell everyone we know.
Anna E. - NY
Erick was great to deal with and always followed up to keep us informed. He was the reason I returned to Relianc for a refi.
Randy A. - NY
Greg pretty much ran the whole show. He stayed on top of the entire process.
Sheryl K. - NM
Henry did a great job! Very responsive. He knows his business. Thank you. This is a wonderful group of people at Reliance First Capital, LLC.
Laurie M. - NY
Jim "Heisser" Stevenson IS THE REAL DEAL! From his engaging personality, phenomenal customer service, knowledge of the business to his prompt attention to detail and the needs of the client--FIRST CLASS! This is my second time using this company. Jim Heisser won me to the company the first time and I came back because of the exceptional experience I had the first time.
Thomas R. - NY
Lisa was clear, professional and immediately was able to answer any questions I had through the process. She was on top of things at all times. Never missed a beat. All the people involved were clear and up front with information, although the process is tedious it went smoothly and understandable. I'm unaware of anyone going through the process at this time, but will refer Reliance First Capital at every opportunity.
Jennifer F. - VA
Lisa, our Mortgage Loan Analyst, was fantastic. We talked with four different companies about refinancing our home and she was the only one who asked about our specific situation and how she could help us improve our finances and quality of life. She was easy to get ahold of, explained things well and had a lot of patience with all of our questions. She even stayed late one night so that my husband and I could talk with her after we put the kids to bed. The other people we talked with at Reliance were also very helpful and everything moved very seamlessly.
Winnetka Gray - TN
Paula Cook kept my husband and I well informed, throughout the entire process. She was very professional and courteous, and returned all our calls promptly. We ran into a situation early on, but with her patience and knowledge, we were able to successfully complete the process. With Mortgage analysts such as Paula, the company will likely "continuously" rate high in customer satisfaction!
Richard H. - TX
The best and easiest process we have gone thru. Reid helped us so much and was always there when we needed him. Helped us when no one else could and we appreciate it. We highly recommend them.
Kenneth M. - LA
Shaun did a great job.
Kim M. - TN
Took over 2 months. Agent was way off on her estimated value - one appraiser didn't turn in their report and other appraiser was 25k under agent - even though we found comps closer to our house and Oder to what we expected. We were told by agent a dollar amount we would get back at closing and it was $300 less and she didn't let us know - we found out when signing paperwork. One reason we did the deal was because we had already spent 2 months trying to get it worked out. Wouldn't recommend your company and won't ever use again.
Daniel H. - MD
Amanda and Michael were very professional, helpful and patient with me throughout the entire process. They always kept me informed on what was going on and gave me concise answers to all of my questions.
Connie B. - NE
Chad was always helpful and kept me informed.
Susan T. - OH
Shout out to Daniel Szanyi from Reliance First Capital LLC, for making my re-fi on my mortgage a painless, quick, and clean process. He kept me up to date almost everyday as to what was happening, so I never felt that he didn't think my re-fi was not a priority (double-triple negative there - hope you know what I mean). Dan and his co-workers Matt and Angie were friendly and super helpful. I closed yesterday in the comfort of my dining room. So now, my hose payment will be $400 LESS than it was, saving me a lot of money, wouldn't you say? If anybody is in need of a re-fi, let me know and I can give you phone numbers for these marvelous people.
Michael C. - TX
Derrick was my Mortgage Analyst and I was very happy to have him. I got a lower closing payment than what he originally quoted.
Joni C. - NY
Eric was exceptional. He has a very pleasant demeanor and showed a lot of patience with our questions. He was very knowledgeable and did not hesitate to provide us with information about the process.
Laura L. - TX
I was very pleased with my experience with Reliance First Capital. Amanda was very professional, helpful, and always responded back in a reasonable amount of time. I felt comfortable and not pressured with my decision. (as posted on LendingTree.com)
Bruce B. - AL
Andrea was exceptional and made herself available always.
Mario C. - PA
Bethany explained everything and kept us informed.
Martina V. - VA
Thank you again Brendhan for all of your help and attentiveness for getting my refi done in a quick and painless process. I appreciate everything. I will definitely keep you in mind and refer you to anyone that I come across that is in need of your assistance.
John C. - IN
Carl and Tessa were both very responsive to my needs. Being an old man my need for understanding was probably more than usual and they were helpful and patient. (as posted on LendingTree.com)
Jason and Pamela C. - LA
Amanda saved us. She wrote me a simple email explaining the information she needed. I waited about a month or 2 before I responded. I honestly didn't think we would be accepted because of how much debt we were in and our credit score. I told her from the very beginning I knew this was a long shot, but it was the final straw before filing for bankruptcy. Our bills were getting bigger. In the last 2 years we had over $4,000.00 in hospital bills alone. We both have full time jobs and he even works 2 side jobs to help out. It finally got to the point that every penny that came in went straight to bills and credit card debt. I would pay the bills that were needed so stuff wouldn't be turned off or repossessed just to be able to get gas and food. Within 24hrs she told were told we could refinance our house and knock out our debt. The process was so easy!!! She told me what was needed and kept me in the loop with what was going on. I still don't think Amanda realizes what a true blessing she is for my family!! The closing went great, they even came to our house to sign the paperwork. We no longer are living paycheck to paycheck and I can pay our bills on time. We not only have money left over for food and gas, but to put in savings. (as posted on LendingTree.com)
Shannon M. - TN
Amelia was GREAT to work with! Any questions or concerns we had, she was able to explain the answers no problem.
Pamela N. - MD
Reliance First Capital made the refinancing process so easy! My representative, Amelia Watts, was my point of contact throughout the process, which simplified things for me. She explained things clearly, was super friendly, and seemed to take a personal interest in getting me the best deal. (as posted on LendingTree.com)
Anthony I. - PA
Andrea Michaels. She was awesome and made the whole process easy and stress free. She is the best.
Narindra P. - PA
Daniel was very professional. I enjoy doing business with him. He beyond the call of duty to help me with this mortgage.
Pamela C. - LA
I felt that Amanda went above and beyond to help us. She is a blessing. Your staff is wonderful. I honestly didn't think you could help me with the situation I was in. Amanda's email response to my inquiry is what made me choose your office over all the calls and emails I received. No wonder you have such great reviews online.
Anita A. - IN
Daniel went above and beyond to ensure that the loan process was both smooth and complete. In fact, I first called Daniel back in September of 2014. At that time there were some issues with me and I was unable to get the loan I wanted. Fortunately, Daniel was persistent and periodically contacted me. Finally, in May of 2015, he advised me that it was possible to complete the loan process and get me the funds I needed for my projects. Without his persistence, patience, and knowledge I would not be the satisfied customer I am. It is both my intent and desire to locate individuals who either want a new loan, or want to refinance their current loan, and recommend Daniel and Reliance First Capitalto them. My experience was not just painless, but pleasant. I would dare say that after many years of doing home loans this was the absolute best experience I have ever had, bar none. I wish that there was more that I could say or do to express how pleased I was with Daniel's service. It is my hope that he can be recognized within the company for all of his dedication, professionalism, and attention to detail. In addition to the exceptional service I received from Daniel, I received equally exceptional service from Tessa during the closing process. Again, I can't express my gratitude for all that she did for me. She was knowledgeable, professional, and pleasant . Her prompt responses helped to keep my mind at ease. She was great and she and Daniel make a fantastic team. I am unable to express my gratitude for all that these two did to assist me. Thank you for all of your assistance.
Michelle G. - NC
Thank you for your assistance. My husband and I look forward to meeting our financial goals and better our future. This is the first step.
Fernando M. - FL
Awesome, fabulous, excellent, outstanding service from Erick.
Donald S. - TX
I dreaded getting into a refi. I did it once about 14 years ago and just didn't want to have to go through the ordeal, but the interest rates could not be ignored any longer. I tried 2 other mortgage companies before contacting Reliance First Capital. From the first conversation I had with Jaye Hohman, and throughout the process, Jaye explained everything and gave great counsel on all my options. Jaye also put up with me patiently as I delayed the process at times, but was never overbearing. Also, the county I live in had many record issues that had to be corrected and Jaye worked to get everything fixed. He was very responsive and helpful, and actually made what I thought was going to be a horrible experience into one of the best decisions I've made in my life. My experience with Reliant has literally change me and my family's lives and made a retirement plan possible for us that we would have never had. Call this Company and ask for Jaye Hohman. You won't be sorry! (as posted on LendingTree.com)
Gary M. - OH
Joe, my MortgageAnalyst in the Pittsburgh office was in a nutshell outstanding. Companies need to have their Aces in Places to succeed and you certainly have that with Joe. Well Done.
Stacy P. - TN
I had been reluctant to try to refinance but Reliance First Capital made it a very positive experience. They kept me in the loop, making the process extremely easy. Specifically, Suzanne Horne made sure I understood every step, answering questions and matching the best product to my needs. I would highly recommend this company! (as posted on LendingTree.com)
John C. - PA
Peter did an outstanding job gathering information during some difficult times of frustration on my part. Overall, our experience with your company was far beyond our expectations. Everyone that we had contact with was very courtesy and helpful at all times. JOB WELL DONE.
David F. - NC
Roman has been wonderful. Wouldn't hesitate to recommend him to friends and family.
Joann and Anthony D. - NY
Sabra was excellent. [I] never met her but I feel as if I've known her for a long time...Sabra was patient, she rearranged her schedule to meet mine even if it was after hours. She was very detailed in whatever information she gave me.
Edward R. - TX
Shaun [provided exceptional service] with following up on the details and other requests for more information. Shaun visited me at work for an item that helped us to close on time.
Katharine V. - NC
Trevor Willis in the Charlotte office went above and beyond in helping us find a new loan that met our needs. He was responsive, very patient with my (many) questions, and one of the kindest, most caring people I've ever done business with. During the course of setting up our loan, I applied for and didn't get a new position at work that I wanted. I had mentioned it to Trevor in conversation, and he asked about it later and had encouraging words when I told him I didn't get it! I also lost a close family member during the same month, and Trevor's kindness and empathy and flexibility were truly exceptional. It was obvious he was fully vested in getting us the best loan possible, and his care and concern for people and family are what would bring me right back to RFC the next time we need this service. Connecting with people seems to be a lost art in business today, and I can't express my appreciation for Trevor's thoughtfulness enough.
Herol A. - NY
Vincent designed a loan that perfect for my financial needs, he keep me informs with every steps and explained all details till closing. Mr. Gentile, is a very good person.
Joseph W. - OH
YANA SOLOMIK DID A PERFECT JOB
Leonard K. - PA
Amy was very courteous and pleasant to talk to. She was also very thorough and kept my wife and I in the loop at all times. Thank you so much.
Cawanna W. - IN
Bonnie was great to work with. I didn't think it was possible to get me out of Green Tree and she convinced me Reliance First Capital could.
Cecilia C. - PA
Brian was a big help through this process, he is to be commended for his professional hard working ethical attitude and understanding. Thank you Brian, you are a great asset to Reliance First Capital.
Lisa K. - NY
Greg was extremely patient with us. He explained everything, answered our questions in a timely manner, and gave us the confidence to proceed . He gained our trust and made the process as painless as possible!
John S. - TX
Work with Jaye at Reliance to refinance my mortgage from a 30 yr fixed to a lower rate 15yr fixed. Jaye was great to work with from the first phone call all the way through closing. Jaye explained everything to me and went through the numbers to be sure I understood how to compare apples to apples with the other quotes I was given. He showed me how I much I was going to pay for fees and closing and how much I was going to save short term and long term with the different options. Because of his openness and honestly I didn't feel like I was talking to someone who only wanted to close the deal and was the main reason I chose to go with him over the others since the rates and fees were all about the same for similar offers. Even though the underwriting process took a bit longer than we anticipated, he stayed in touch and continued to answer my questions. All in all a great experience and I highly recommend him.
Wesley J. - AL
Joanna was exception at getting back in touch with me in a timely fashion, which is very important to me. Nicole was also really good at staying in contact throughout the process.
Gary M. - OH
This process can be difficult and daunting, when you have the experience and honesty of Joe on your side your in the best hands. Joe is not selling you anything he's telling you how it is a lesson others need to learn. Do yourself a favor call Joe first. Thanks Joe.
Ralph S. - TX
Both Kenya and Talon were professional and personable. I specialize in Human Capital and Emotional Intelligence and these two create an excellent customer experience. I will recommend your firm because of the great experience I had.
Scott S. - TX
I was a little apprehensive with refinancing because I have heard some horror stories about the process, but I was so pleased that I chose Reliance First Capital for this process. I was surprised with how quickly the whole process was from beginning to end. The person helping us, Kenya, let us know how the situation was progressing step by step and really helped get us a deal that we were more than happy with.
Mary L. - TN
LaShonda is fabulous. SHE is the reason we chose Reliance First Capital. We had one or two other companies that were virtually equal to you all but her attentiveness and compassion and efficiency with our account put it over the top.
Ralph J. - NY
For my first home, Reliance First Capital made it feel like a walk in the park from start to finish. My loan officer Mary Siegel was so helpful throughout the process. Informing and explaining every step. I wish i could have met her in person at my closing. I thank you all for helping me and my family become a home owners. It's the best feeling in the world..
Genevive F. - NY
Gregory Michael Bellezza was our advisor for the second time. We were able to shave years off our refinance due to his follow-up which we greatly appreciated. Great service once again.
Lyndsay F. - NY
Reliance First Capital is the only call I received with an actual live person and not a recording. I immediately felt comfortable the analyst. He helped me choose a great program to refinance and utilize equity in my home. We are now in a much more positive financial position, and I couldn't be happier with our choice. Fast, easy, responsive and honest! (as posted on LendingTree.com)
Ralph J. - NY
Mary took her time and explained everything from soup to nuts to my wife and I. She is a godsend and I pray a very valued employee. If I ever buy another home again,Reliance First Capital will be my first call.
Donna L. - VA
Amanda was one of the best [Mortgage Analysts] I have worked with. On top of everything from start to finish!!!
Jamie C. - NC
I contacted Tony Palermo from Reliance First Capital on May 16 to inquire about the possibility of obtaining a mortgage. I did not know if it would even be possible for me as I have had credit problems in the past. Tony spent some time with me and asked me questions about my job, finances, bills current and past and basically what my story was. He said he could help. I was still skeptical, but he put me in touch with a realtor (Sharon) who took me out the following day to look at places. I had a preapproved letter in my hand! I was still nervous that this would not work out, but went looking anyway. I found my dream property just three days later. I submitted an offer and it was accepted. I completed the mortgage application and the process began. Tony was in touch with me every single day. If I had a question and he didn't answer my call right away, he called me back within minutes. I knew where my loan stood every single day. On June 22, a little more than 30 days after contacting Tony for the first time, I closed on my new home. It was not only an easy process - seamless, but it was pleasant. Tony was great to work with. I highly recommend Tony and Reliance First Capital! (as posted on Yelp.com)
Oscar G. - AL
David was very professional and courteous, catered to my needs, and informative.
Genevive F. - NY
Gregory was our advisor for the second time. We were able to shave years off our refinance due to his follow-up which we greatly appreciated. Great service once again.
Lyndsay F. - NY
Reliance First Capital is the only call I received with an actual live person and not a recording. I immediately felt comfortable the analyst. He helped me choose a great program to refinance and utilize equity in my home. We are now in a much more positive financial position, and I couldn't be happier with our choice. Fast, easy, responsive and honest! (as posted on LendingTree.com)
Timothy P. - OH
Jessica was incredibly responsive and helpful through the process.
Johnny R. - IN
Everything went well.
Ralph J. - NY
Mary took her time and explained everything from soup to nuts to my wife and I. She is a godsend and I pray a very valued employee. If I ever buy another home again,Reliance First Capital will be my first call.
Ronald F. - TX
Our experience with Reliance First Capital and Michael was exceptional. Michael did a great job of keeping us informed during the process and getting closure in a timely fashion. He gave us confidence that he was aware of what was happening and was our point person the whole time. I would use them again. (as posted on LendingTree.com)
Jason S. - CT
Mitchel definitely exceeded my expectations and was the first time I have felt completely satisfied with a bank's attention to my loan/mortgage. The level of communication from him was exceptional. Mitchel definitely exceeded my expectations and was the first time I have felt completely satisfied with a bank's attention to my loan/mortgage. The level of communication from him was exceptional.
Herbert C. - TN
Raemi was exceptional. I cannot say enough good things about her. She certainly knows what she is doing and very personable.
Cynthia B. - TX
Keep doing what you are doing, personally best experience ever dealing with a loan of any type. Some of the best customer service ever received... Give Shaun a raise.
Lorena S. - NC
Tifanie was great and very responsive throughout the process.
Nilo V. - CA
We bought our house in 2005 in a highly inflated market, put $200,000 in renovations into it and, after the economic crash of 2008, the value of our house plummeted well below what we owed on it preventing us from refinancing at the historically low rates that followed the crash and came with the recovery from which millions were able to benefit. It cost us tens of thousands of dollars in the years we could not refinance. Many people in our situation walked away from their homes and their upside down mortgages. We stayed hoping things would change and that there would be a program that would help people in our situation. That program never came so, we just had to wait until values came back. In 2013, I reached out to a company affiliated with the owner of our first mortgage for help with refinancing our mortgage and they connected me with a woman named Toi Meade, a registered mortgage broker, who unbeknownst to me at the time, would become our fiercest advocate and now, a friend. I first communicated with Toi about our mortgage on November 13, 2013! It took from 2013 until this past May to get a value on our house where we could actually refinance our 6% mortgage to a 4% mortgage. Throughout all of that time in mortgage limbo, Toi followed the market and kept in regular contact to make sure I knew she was there when the values would finally start to come back. This past May, we had our first chance at an appraisal that would allow us to refinance! In the days, weeks and now more than a month that followed the finally successful appraisal (after two failed attempts), when we thought it was going to be smooth sailing as we believed the appraisal was the biggest challenge, literally every obstacle ranging from the Veteran's Administration (that took two weeks to look at a document just to tell us it did not conform to their "guidelines") to a title company that evidently does not know the laws regarding revocable trusts in the state in which they operate, we were faced with compounded delay after delay after delay. In our 20 years together, Nilo and I have bought three houses, sold two and refinanced all and have never experienced the ineptitude and apathy we faced in this process. The ONLY person in this whole process who stood by us from 2013 until today is Toi. She has been the only person who has been direct, honest and who continued to fight every obstacle that came up. Nilo and I have great credit, good jobs, solid income and nothing that should have caused any of this. We are so grateful we found Toi...most brokers would have walked away...hell, I almost walked away and sold the house last week. It would have been easier! I thought this was all done last Friday...I actually think it is done now since we have signed all the papers but expect that there will be another disaster or unexplained obstacle that will come up between now and the funding of this refinance. It certainly would not be the first one! That notwithstanding, we would not have finally reached this day without Toi Meade. There will be letters forthcoming to and about the Veteran's Administration and the title company detailing all we have been through in this process. Veterans should not be put through what we went through with the VA which is supposedly here to help vets and make things easier. That battle will come later after we fund and this is all behind us. But for tonight, I am grateful for our new friend who stuck with us through this awful process. Thanks, Toi! You are the best! We are almost there...and they cannot pay you enough for what you do...and there will be a letter forthcoming about you, too!
Dehavalynn A. - FL
Please continue to hire employees like Chad. He is an excellent Mortgage Analyst. He helped my husband and I to find the best mortgage program to meet our financial needs. The processing our of loan was quick and smooth.
Justin C. - TX
Ed and the credit coach gave us suggestions on how to quickly boost Isabel's credit score in a matter of a few days, and it worked exceptionally! Kudos to Ed and everyone else who assisted us during the refinance process!
John O. - SC
Ed kept me informed everyday (sometimes several times a day) through a somewhat extended process that was no fault of Ed or Reliance First Capital. Very professional and easy to work with. Never made me feel like I was being "sold" something. Ed really tried to help and succeeded in helping us reach our financial objective.
Lyndsay F. - NY
Gregory was kind, sensitive and understanding of our reasons for refinancing. Initially he was willing to communicate via email when I was too anxious and embarrassed to speak over the phone. He immediately went to work finding a way to reset my finances using my equity. He answered emails very late at night and very early in the morning. With his help we are able to finally get ahead!!
Dawn V. - NH
You have a true treasure in Jessica! It is always a daunting experience trying to meet the criteria and find all the documentation needed with respect to a home or re-finance loan. It has been a disheartening experience this time as well but not because of Jessica. It was because of recent sales in the area being so much lower than I could ever have thought. Throughout it all, Jessica has been so supportive and understanding while working like a dynamo behind the scenes. I would trust her with my life. She is a true professional, putting the customer first and empathizing with being in their shoes. Even when all seems lost, she is still in there fighting for me. You couldn't ask for a better representative forReliance First Capital and I want to thank you for all of your help in this. No matter how this comes out, I will always recommend you both to anyone who might ask. It has been a true pleasure working with you all.
Frederick W. - NH
I dealt primarily with Jim (Heisser) Stevenson at Reliance First Capital. They are located in Melville, on Long Island, NY, and I am in southern New Hampshire. Jim is very knowledgeable in all areas of financial matters, and was willing to spend the time to help educate me on the mortgage interest process along the way. We had some very specific, and somewhat unusual goals in mind for this mortgage refinance, and Jim and Reliance were able to deliver exactly what we wanted to accomplish, even in the midst of a rather turbulent mortgage rate period. We intentionally took a higher rate to reduce closing costs, and that worked out perfectly. Everything was done via secure, on-line electronic document transfers or over the phone, right up until loan closing where they dispatched a local NH title agent to perform the closing. It really could not have been any more convenient or professional. I can definitely recommend Reliance First Capital, and especially Jim Heisser Stevenson. Jim was totally professional and a pleasure to work with all along the way. Reliance has a real asset in having a loan officer like Jim on board. Thanks so much for the smooth transaction. (as posted on LendingTree.com)
Brandon O. - IN
Joe was very helpful and answered all my questions. Most of the issues were handled 24 hours.
Brandon O. - IN
My adviser was always easy to get a hold of and answered all my questions. He not only helped to raise my credit score, but he also did all he could to lower my costs. (as posted on LendingTree.com)
Brandon O. - IN
My adviser was very helpful and easy to get a hold of any time I had questions. He did all he could to lower my costs, raise my credit score, and make the whole process quick. (as posted on LendingTree.com)
David S. - TN
Leslie was friendly, helpful and knowledgeable.
Eileen L. - MD
Thanks for all of your help during the process and for your patience in dealing with Mike!! We recognize how well you know and perform your position thus making it a pleasure to have worked with you.
Albert R. - AL
Keep doing the first class service you are already doing.
Garrett C. - PA
Peter really did an awesome job working with me and my wife to come up with a plan that suited our needs. He was very attentive, patient, and quick to respond. We will certainly recommend him to our friends and family in the future.
Christal R. - NC
Raemi was amazing from start to finish. She was always very helpful and walked us through each step. Very thankful we found her.
Ashlee T. - NC
Roman and Andrea were both very helpful in answering questions.
Maureen D. - PA
Ryan was just so accessible when I had any questions regarding my mortgage. He really relieved a lot of stress for me. Ryan could not have been any more professional. He did not waste any of my time from the start when other companies have in the past. I had some credit issues and Ryan explained right away what type of mortgage was good for my situation. I will definitely give Ryan's name to any family and friends that need a mortgage.
Debra C. - TN
Sabra was great in helping me refinance my home. She was the sweetest most pleasant person every time that I spoke with her. She made me feel like I had known her all of my life. She was so very Helpful and kept her word on everything she told me. I truly appreciate all of her help and patience.
Leigh G. - LA
Sharon is the epitome of a professional. I have refinanced before and after talking with Sharon, decided to go with her instead of the person I used previously. I knew she was going to do what was in my best interest and was not disappointed. We talked daily and Sharon was always able to answer any questions I had. She make sure I understand everything throughout the process. I came out of this with a great refinancing experience and made a new friend! I will definitely recommend Sharon to my friends and family who might be lying to buy or refinance.
Michael A. - MD
It was a pleasure doing business with Toi. At all times we knew that she had our best interest and needs as a top priority. She will definitely be the first person we call for any future endeavors.
Deborah C. - SC
Tracy's a great rep.
Nicholas G. - NC
What a beautiful experience. What a great transaction! I have to tell you, being through this process here in the Corporate Park... I feel so lucky. I think of all the good times that have happened here. The business meetings, the conference calls, the loan closings - both purchase and refinance... but none of them compare to mine. My gosh, I don't want to forget about this moment! It's like I want to take a mental picture of everyone involved from start to finish! *click* What a great time to be alive! This refinance was an inspired solution to man's debt allocation problems. Amanda was a breath of fresh air!
Jamie C. - NC
Tony was referred to me by a co-worker. I called him to see if it was possible for me to even think of purchasing a home. He asked me questions and walked me through the process. He was kind, friendly and thorough. He kept me informed every step of the way. He provided me both his office and cell phone numbers. He returned my calls within minutes. I feel like I not only got a mortgage, but I gained a friend as well. I am late to this home owning game - so most of my friends/family already have mortgages. That said, should I encounter anyone that is looking for this service, I will gladly recommend Reliance First Capital.
Debbie L. - MN
Chad was Outstanding. Chad kept us up to date through the whole process and explained all steps of the process as we went through them. I would highly recommend Reliance First Capital to anyone and would certainly have them ask to work with Chad Spencer if he was available.
Glen W. - WA
Great Mortgage Analyst! Very helpful and fast responses.
Brian H. - LA
Edward is definitely on his game. Always got questions answered and went out of his way to make sure that my loan needs were met.
Jeffrey R. - TN
Allen did an exceptional job of guiding me through this complex loan process. Kept me informed by phone, email and texts. I appreciate his follow up and professionalism.
Randy B. - OH
Everything went smoothly and Allen was awesome!! Give that dude a raise!!
Jill M. - VA
Brendhan C. Jones He is extremely knowledgeable, always returned calls and responded to my emails. He went above and beyond my expectations. He did everything in his power to get the best program for me. When I closed, the notary was very impressed with my understanding and knowledge of the papers I was signing. I attribute this to Brendhan's clear and consistent explanations he gave me on each paper I signed prior to closing and what to expect during the process. Brendhan "held my hand" through the entire process. Any question I had was never made light of and always patiently answered. He reassured me numerous times that all would be good. I loved his sense of humor which was always at the right time and done in the right manner. I would recommend him to anyone. He has a lifelong fan in me!
Jeanette D. - ME
Brian was very knowledgeable and patient explaining the process of securing a loan to an over anxious, senior citizen. Not knowing the changes that have been made over the years, Brian took the time to explain them to me. He is an asset to Reliance First Capital.
Maxie H. - TN
Joanna was a professional who represented the firm well.
Kenneth M. - PA
Joe from the Pittsburgh office went above and beyond what my husband and I thought was possible with refinancing our current home. Joe knew about our problems with another company and when he called after many attempts we were extremely skeptical that anyone could help us. He proved us wrong. Joe was with us every step of the way and any questions we had he answered the same day, no hesitation on his part. He is a man of integrity, plain and simple, which is hard to find these days and we couldn't be happier with our experience with him and Reliance First Capital. If you want someone in your corner Joe is the person for the job.....kudos to Joe!!
George O. - VA
I'm not a paid actor. I was not paid to write this review. I'm writing just to let you know how that this was a no kidding best experience ever dealing with a lending company. On the first day, I was assigned a counselor. Joe Mincey stayed with me the entire time; keeping me posted every time something happened with my loan. I didn't have to hunt him down, he hunted me down to tell me. He answered all my questions and everything he said was the honest truth. What a refreshing experience...a loan officer that actually tells the truth. I can't say enough about my experience. If you are looking for a honest to God truthful loan officer, call Joe. I guarantee you that you will not be sorry!! (as posted on LendingTree.com)
Diane A. - SC
Regan Rutledge, always on top of updating us on the process and what to expect, always called when he said he would, one step ahead on everything! Totally painless process!
Andrea B. - OH
Robert was personable and very available.
Abeba K. - NC
Lawrence M. - SC
Ruth was pleasant, courteous, and well informed. I could not have had anyone better to help me. I picked Reliance First Capital because Ruth had the best demeanor of dozens of respondents to my inquiry online about a Refi. If you could bottle and sell her approach and sales delivery, you would be set for life.
Terry M. - AR
York was very professional!!!! Great person, very pleased.
Garnet P. - AL
I never write reviews but I felt like I really needed to write one for this company. When I first submitted a rate request to Lending Tree I was contacted by many mortgage companies and after I read the reviews from Reliance First Capital I decided to go with them. Amber Kinsey, a Reliance First Capital Mortgage Analyst, contacted me and we worked with her through the entire process. She was so easy to work with and so helpful. We also were introduced to her sales manager Stephen Jones and he was also wonderful to work with. I do not have one bad thing to say about this company. They did everything they said they would do and made our refinance so easy and hassle free. If anyone would ask me about refinancing I would refer this company without hesitation. Thank you so much. (as posted on LendingTree.com)
Molly J. - MD
Amy, my Mortgage Analyst, did an outstanding job in guiding me through a 6 month long, very complicated process of finding me a loan that would meet my needs. She was knowledgeable, diligent and never gave up even when we seemed to run into dead ends. She utilized the companies resources efficiently and effectively and kept in almost daily communication when I needed guidance and reassurance on managing the tasks I needed to do. She was professional yet established a reassuringly personal relationship throughout the whole process. She is to be highly commended. The closure of this loan will have a significant positive effect on my financial stability in my retirement, and I owe It to Amy's persistence and expertise that the process concluded successfully. I can recommend her highly enough.
Timothy V. - IN
It never once felt like she was hundreds of miles away. She was very thorough and was able to gain our trust early in the process.
Louis M. - LA
Edward went above and beyond is way to meet every one of my need. Even let me call him on weekends if I had any questions. He is a very big asset to Reliance First Capital.
Elizabeth S. - LA
Michael Wells is the Reliance First Capital mortgage analyst who I dealt with, and he provided superlative service all the way through my mortgage re-finance loan application process. At the start of our process, I was somewhat hesitant to attempt to re-finance our home due to a bad appraisal over a year ago. Michael understood this, and he approached the situation logically, looking at all factors and giving me information in terms that I could understand why he thought this was an opportune time for us to see about re-financing. So I agreed to apply for a re-finance with your company. Michael explained the various mortgage programs that Reliance First Capital offered, and we agreed upon the one that best suited my financial situation and needs. He also, I think right after we ordered an appraisal, locked in my loan rate --- which was really good, as rates have risen since then. He kept me informed all throughout the entire loan process, again in terms that I, a woman with no real expertise whatsoever in the mortgage loan field, fully understood every step of the way. Michael was extremely courteous and honest and professional, and yet friendly in the appropriate manner. I felt very comfortable discussing all the aspects of my financial situation with him. He was very timely in responding my phone calls if I did not catch him "live", and answered any and all of my questions with a calm, intelligent answer. As you are probably aware, applying for a mortgage is an emotional thing, and Michael's calm, reasonable, pleasant manner certainly helped me through the entire process. He, and therefore Reliance First Capital, greatly exceeded my expectations. Since he is the only contact I had with Reliance First Capital other than a conversation with his manager Ed, he IS Reliance First Capital to me. In my opinion, your company is very, very fortunate to have Michael Wells as a mortgage analyst. I shall remember him and Reliance First Capital very positively, and will recommend him to any friends or associates that I know are looking to finance or re-finance. Thank you for a job well done, Michael - it was a true pleasure working with you as well a financial benefit to myself and my husband.
Anne S. - ME
I feel that Michele cared about us was the right choice for us. She constantly gave us advice and ways to get it done and there were times we got discouraged but she always said if anyone can get it done for you it's me and true to her word she did. Thank you Michele you really proved how good people and hard work pays off. [Reliance First Capital] is very lucky to have such a caring individual in your program. She stayed on top of everything for us. The credit union where I had my mortgage said I could not refinance but Michele worked hard with all your people to get it done.
Arthur Hockett - PA
I would recommend Reliance First Capital, LLC to anyone that is looking to refinance their mortgage. Our agent, Peter Stebbins, was knowledgeable, thorough, and kept us up to date on where the process was at each day. The communication was great which made this a smooth and uncomplicated process. (as posted on LendingTree.com)
Kerry J. - NC
I worked with Rick DeBerry and was very pleased with his knowledge and help. The refinance went very smooth and easy. Would not hesitate to recommend a friend or family member.. Thanks for a job well done.... (as posted on LendingTree.com)
Gerardo Z. - NC
William was very friendly and kept us very informed every step of the way.
Glen W. - WA
Working with Cindy was a very easy process. She was always in contact and delivered what we needed. We would use her again if ever needed! (as posted on LendingTree.com)
Herman R. - PA
Daniel was the best. He was the most professional, courteous and comfortable person to deal with in my business transaction. Reliance First Capital has a win, having Daniel working for them. Thanks for everything.
Perry S. - NC
David and Tracie both handled my loan process both were very informative and helpful, most important they were so nice and understanding of my situation. Thank You for the low stress refinancing.
Emilio A. - NY
I had a wonderful experience with Reliance First Capital. Their agent Erick was there every step of the way ....110% percent effort....he gets 5 stars. (as posted on LendingTree.com)
Annmarie C. - NM
I was working with another company, and was very happy I made the decision to switch. Francis kept in constant contact with me till the end, and I was not lost along the way as with the other company.
Jessica B. - MD
Greg was awesome! I was not familiar with any part of this process, and he was very patient and explained everything as simply as possible and as many times as he had to. Our appraisal and fees did not come back as we had hoped they would, but Greg worked really really hard to get us in the best position possible. We are more than happy with our refinancing and would definitely recommend First Reliance First Capital and Greg Bellezza to anyone who was looking to do the same! (as posted on LendingTree.com)s
Karen K. - PA
I hope Reliance First Capital acknowledges the value of Gregory Keller, as I do. He is a 5* asset to this organization. I also hope Greg will continue to prosper and be recognized for his contributions and continued success.
Terry O. - NJ
Jim exceeded my expectations in every way possible. He was always available and kept us informed throughout the process. His knowledge of the business and his professional/kind disposition made what is typically an unpleasant experience easy.
John B. - TN
Jourdan did an excellent job! (as posted on LendingTree.com)
Christina K. - NY
My loan representative was Karen McArdle, Reliance First Capital. She made the loan process smooth and effortless. She was very professional and a pleasure to work with. Reliance First Capital was the first loan company I choose and it was due to the way my request was handled. I received a non-pressured friendly email. All of my other requests from other loan companies were pushy and some even had an automated voice response. I am happy I choose Reliance First Capital and would recommend them highly. I was looking for a company that would be able to provide a Mortgage with a low interest rate, reasonable closing costs and lower monthly mortgage payment. Karen from Reliance did all that and more! She knows her job very well! She always returned my calls, kept in contract with me on a continuous basis throughout the loan process and always with answers to my questions! Excellent customer service! (as posted on LendingTree.com)
Renee C. - NC
Lisa was great to work with, you can tell she enjoys her work. Every step of our loan process was updated by her, we knew ahead what was next and never left in the dark.
Julie S. - ME
Noelle was great!
Karen T. - AL
Raemi was most helpful, she was both professional and understand of our concerns and needs. Very knowledgeable of the process and kept us informed and updated on almost a daily basis. We will be refer anyone in need of a loan to Reliance First Capital.
Rebecca L. - AR
Tammy and Tyrone did most of the work on my refinance and I could not ask for better service then they gave me. Their help through the tiring times was great appreciated. (as posted on LendingTree.com)
Carlotta V. - TX
Bill was very professional and kept me up to date on my loan.
Rachel L. - OH
Brian kept me updated daily If not several times. If I had questions concerns he was very easily accessible. He did a GREAT job. Could not be happier. Went above and beyond to meet our needs. Very Smooth process all around from first phone call to closing.
George K. - MD
With the number of companies offering us refinancing, our selection of Reliance First Capital was unexpectedly fortuitous. Dealing with Brian Siger was a pleasure. His efforts on our behalf, through two refi's, were exemplary. He never failed to deliver maximum effort to smooth both transactions while keeping us continually informed at every step. I highly recommend Reliance First Capital and Mr. Brian Siger. (as posted on LendingTree.com)
Juan S. - CA
David invited me to refinance with your excellent company. He was always available to answer any questions I had and provided me with an alternate contact on days when he would be unavailable for immediate concerns. The entire process went smoothly and problem-free.
Julie G. - TN
Alex was fantastic. He responded fast and explained everything. Was a pleasure to work with.
Brenda G. - TN
Daniel was professional, courteous and quick to respond to questions.
Linda M. - PA
I refinanced my home through Reliance First Capital and had the pleasure of working with Daniel Stout. His initial email to me was so professional and filled with the information that I was looking for along with being personable. He did not harass me or blow up my phone with calls like some of the other companies had done. It was an absolute pleasure going through this process with him. Always answered my questions with patience and understanding. Reliance First Capital you have an important asset with having Daniel Stout as an employee. To top it off, I signed with a great interest rate and saved a substantial amount of $$ every month. I would recommend this company to friends and family. (as posted on LendingTree.com)
John O. - TN
David, Steve and Tifanie worked feverishly with our attorney to make sure the loan was on track. I couldn't ask for a better team. Thank you for all your work to get us out of two mortgages and into a low interest manageable 15 year loan.
Sonia C. - TN
There were a few hiccups due to our circumstances but our loan officer jumped through hoops and helped us complete the loan. (as posted on LendingTree.com)
Deborah L. - CA
Henry provided several options and was kind, courteous and efficient. Excellent customer service! Thank you.
James A. - TN
My wife and I refinanced our house with Reliance First Capital and everything went great! Joanna and the entire team went out of their way to make sure everything went smoothly. They provided quick, concise answers to questions, documents always matched what was discussed and they never used "hard selling" tactics that some of the other lenders tried. If you're looking for a lender I highly recommend you give Reliance First Capital a chance. (as posted on LendingTree.com)
Beverly J. - TN
This was my first experience using mortgage company that was not tied directly to a bank. I have to say that they were a great group to deal with. The service during my refi was absolutely first class. (as posted on LendingTree.com)
Barbara S. - NC
I don't think you could do anything better. [Leslie] was courteous, friendly, and very informative. She called be nearly every day and kept me informed of the progress of our loan. I have never had anyone do a better job than Leslie. She was exceptional in every way. All of the people who worked on my loan were exceptional. I have never had a better experience with a bank. Your bank is exceptional and professional in every way. Leslie was exceptional. I have never had an experience where anyone worked with me and was as kind and professional as she was. The men who were her bosses were great. One day Leslie had been in the hospital that day and she still called to see if I had any questions or concerns. I was very ill during some of this loan process and Leslie even called to see how I was feeling even when she didn't have anything to tell me about the loan. She is the best person I have ever worked with at a bank. If other companies were as nice and professional as yours all loan processes would be great. If other people tried your Reliance First Capital Capital first, they would never go anywhere else.
Jane D. - NH
Noelle was very attentive, knowledgeable and easy to work with. She was professional and helpful and made things go very smoothly.
Maureen G. - AR
I have been completely satisfied with the loan that I received from Reliance First Capital! Paula Cook is the best! She is the most caring, supportive individual that I have ever encountered. If I had a question at 11:00 p.m. I would text her and almost immediately receive an answer! She was more like family helping and encouraging me! I never felt pushed, or manipulated in any way!! You have one of kind in Paula Cook! On a scale of 1-10, I would give her a 10+!
Michael T. - NH
Raemi was fantastic....very thorough and thoughtful! I expected such a much more difficult time and was pleasantly surprised.
Michael T. - NH
Awesome refi! Very easy and friendly to work with! (as posted on LendingTree.com)
Barbara W. - SC
It's been a year since the close of our business and I am so very grateful for your calm reassurance through the whole process that had FAILED twice before with other companies. While I had so many people calling to assist me in this process, it was something in your voice that made me trust you and caused me to stick with you rather than going for a seemingly better "sounding" package. Thank you again for walking me through the process. If the opportunity arises, I will definitely refer you!
Ernest C. Jr. - NC
It was an easy, fast, and efficient process. Sabra was fantastic and Roman was also very helpful and friendly when Sabra was out of town. I will recommend Reliance First Capital to anyone looking for mortgage help in the future.
Steven T. - PA
Tim assisted us through the process, kept us up to date, and answered all our questions. Very polite and knowledgeable.
Danny P. - TN
I was travelling during the process and my wife was at another location. Tina did such a great job keeping me informed and coordinating things.
Janice C. - AR
Brendhan was excellent and helpful and very knowledgeable in all I had questions about! I would recommend your company to any of my family and friends and will continue to do so.
Richard H. - TX
You guys really do care. Thank you. (as posted on LendingTree.com)
Maurice H. - TX
I had the best time working with my agent: Craig Wright, He was very professional working with me. Craig was very quick in determining what my need were, and he gave me a very visual experience showing me a number of options I could choose from to suit my needs. He was very quick to answer any question I might have, and he would return all my phone call within a few minutes. I can't say enough about Craig, he is truly a professional at his work. Please work with him, he is Great..!!!! (as posted on LendingTree.com)
James A. - TN
Joanna went out of her way to make sure our refinance went very smoothly. She provided quick, concise answers to questions even if it was after hours and documents we received matched what was discussed. Joanna was persuasive but never attempted strong arm tactics that some other lenders tried.
Gregory C. - TN
We were not happy with the constant re-requests for more info. I understand our application was not a simple one because of my earning sources, but the process was not as smooth as we felt it should have been. Also, we were charged bank fees because our accounts were not paid on time by Reliance as your representative did not get addresses for the bank and the check was sent to our home address instead of directly to the creditors. Often during the application process, the communications to us seemed sloppy, and not following a proper tracking system. Also, emails asking for information were sent to either me or my wife, or sometimes both of us, instead of one email thread with Wade and Tracie where they could have used the "Reply All" method of keeping all of us in the same loop. It got very confusing at times and re-financing one's home should be as simple and pleasant as possible. Also, Tracie was great on the phone, but her style of communication via email seemed curt and abrupt. She could use some training on professional email communication techniques. We don't want to appear mean or ungrateful, but we really do feel your representatives need some training and development on professional methods of working with people.
Jennifer G. - IN
I have given a relative Joe information. When they are ready to refinance, I hope that he will contact Joe directly.
Karen R. - SC
From the first day I called and spoke with Lisa Brownstein, I knew we were going to get the home refinancing and quickly. I believe our turnaround time 3 1/2 weeks. The next day I had a check overnighted. Lisa called at least every other day to let us know where we are in the process. Keep up the great work Lisa! (as posted on LendingTree.com)
Cicely W. - NY
We worked with Maja Milojkovic and couldn't be more satisfied. She was so very knowledgeable, pleasant and helpful in finding us a loan to fit our needs. She was easy to contact throughout the process and patiently answered our questions. No need to look any further-this is the company to finance with. (as posted on LendingTree.com)
Jasmine N. - PA
Thank you again for making my dream come true:) I would have never thought that I would be able to get a mortgage. You were great!
Dyanne C. - IN
I felt that Matt's attention to detail, extremely timely phone calls and informative emails constituted "exceptional service" His knowledge of the mortgage industry and the entire process was beyond impressive. We were an excellent team due to his vast knowledge of all documents required for me to be approved. He was patient in explaining each step and his follow-up along the way gave me a sense of trust in the Reliance First Capital company. I plan to call on Reliance First Capital if, and when, I have future financial needs. Thank You Matt!
Diana O. - NC
Michael provided me with exceptional service. I would undoubtedly recommend him to my friends and family. He was extremely helpful and thoroughly explained the paperwork and guided me on submitting the paperwork. He knew I was a first time home buyer and was extremely patient and went above and beyond to make sure I understood everything.
Sean M. - TX
Mr. Michael Young, I want to thank you very much for your patience and hard work on refinancing my home. You found out how crazy and busy my life is working for the fire department and for myself. There were times that I was ready to move on. However you were there the whole time to encourage me to push forward. Now that everything has been signed and completed I look forward to paying my home off earlier than expected. Mr. Young, Thank you. I look forward to giving your name out to the next person looking to refinance. To the management team of Reliance First Capital, let it be known that you have a special, hard working employee that is working hard to help with the financing. I think it takes a lot patience to do this job. I can only think what kind of up and downs y'all go through. Anyway, Thank you again, Michael for helping me refinance my home.
Anthony M. - AL
Oliver provided me with excellent professional service during the beginning to the end of the closing process. I will highly recommend him to assist other customers with refinancing and/ or purchasing a new home. Oliver was very formative and kept me informed as to what was happening with my loan. Again, it was a joy working with Oliver and your company. Last but not least, I am very happy that Oliver called me to inquire about my husband and I refinancing our home. I am very satisfied with the service I received.
Oneida D. - NC
Reagan exceeded beyond my expectation during my refinance. He was available to walk me through completing the refinance application. I am a satisfied customer.
Larry M. - OH
Robert did an excellent job in providing me with all information and questions I had.
Marivel G. - CA
Hire more reliable people like Robert.
Todd M. - TX
Sean was awesome.
Jeffrey W. - OH
This lender and its associates were very helpful and gracious in helping me secure a lower interest rate refinanced mortgage. I would recommend them to anyone that may be looking for a new or refinanced mortgage. (as posted on LendingTree.com)
Lisa O. - CA
I just wanted you to know what a wonderful job Sharon Lucas did on my loan! I just closed on my loan. She was always on top of everything, could be reached easily, and always pleasant to talk to. I will miss not talking to her almost every day. She is a go getter and you should feel lucky to have her on your staff.
Terry M. - NC
I am quite confident in Reliance First Capital and Toi Meade as my mortgage broker Quite a non-stressful event. Would highly recommend them. (as posted on LendingTree.com)
Michael T. - TX
Bill was able to step in and take over our loan from Louis who left the company. He did an exceptional job with handling everything already in-flight and was able to deliver on everything we discussed. He was very clear and straightforward.
Jose C. - PA
Very good process from the beginning thru the end. Lower my interest rate and monthly payment. Very happy. Thanks Reliance First Capital. (as posted on LendingTree.com)
Stephen C. - PA
Carlton was outstanding, what I thought would be an easy refi turned into a challenge, turned out my house needed a permit for work that was done 15 years ago. Carlton walked me thru it and followed up with the local government to verify everything was completed in a timely fashion.....talk about going the extra mile. I would strongly recommend this company to anyone. customer service took a new meaning. THANKS CARLTON! (as posted on LendingTree.com)
Ricky R. - ME
My wife and I had given up on the barrage of rate quotes and boiler plate deals from several different lenders. We had given up on the idea of refinancing to a lower rate, taking cash (equity) and staying close to the number of years to pay off our mortgage prior to retirement. David Vermeulen of Reliance First Capital called me to ask if we were still interested in refinancing. After talking with him I realized that here is a man I can trust and who will work with me to get the best possible rate, number of years and an equity payout that will suit our needs. He delivered as promised. He soon presented us with several different loan terms in order to find what was best for us. He was very attentive throughout the process. He quickly answered our questions and did everything to make the process smooth and fast. I have been a police officer for nearly 30 years and I knew right away that David was sincere and honest. Do yourself a favor and call him if you are looking for options to re-finance, take out equity on your home or both. You will not regret it. (as posted on LendingTree.com)
Arturo and Martha S. - TX
I would like to thank mortgage analyst Francis Maloney Yara Martinez for helping me to refinance my house. Your staff is very friendly and very helpful. Reliance First Capitalis definitely a great company! I will be referring you to everyone. Your service is fast to the which is what I needed considering I had almost been taken to the cleaners by a different company. I would like to thank you for your great service!
Wayne B. - NY
Greg provided extraordinary service. He was persistent to find me the best mortgage for my situation and guided me very patiently through the process. He was extremely knowledgeable and everything went smoothly. His help will save me about $400 per month from what I was paying and I did not have any net closing costs. I would recommend Greg and Reliance First Capital to anyone looking for the best possible mortgage.
Lorenzo C. - NJ
Bonnie was exceptional and on point with the entire process.
Jacklin J. - PA
The entire process when smoothly.
Kathryn B. - NC
Ed was very informative and kept in touch kept in touch with the progress when things began to slow down due to the IRS stalling on providing transcripts.
Karencelita D. - FL
Eric was very respectful patient and nice he knows his job, we were lucky to have him has a Mortgage Analyst.
Leon E. - TN
Joseph did a fine job of keeping on top of any question or problems that came up. We truly appreciate his many hours of work that he put in helping us.
Heinz P. - MD
Lauren stayed with us when other companies could not or would not help. Lauren came up with a program that worked for us. Give Lauren a raise, she deserves it.
Charles M. - TN
Michael was great, I would recommend him to anyone looking for a mortgage.
Andrew B. - NC
Paula went way above and beyond anything we asked or expected. She was kind, patient, knowledgeable and excellent at communicating. The very BEST kind of professional! I will gladly refer Paula to anyone and everyone I know looking to purchase or refinance!
Stephen M. - MD
Anthony made the process from start to finish a pleasure. I knew what was expected of me and what to expect from Reliance First Capital at every step with no surprises. I have recommended Anthony and Reliance First Capital to my daughter and her husband that are in the process of shopping for their first home.
Jose C. - PA
Bethany is a very good person and was very professional with the whole process. Thanks.
John A. - NY
Made things very efficient and easy. (as posted on LendingTree.com)
Robert M. - MN
Susan H. - WA
Cindy is the absolute BEST mortgage analyst!! We have worked with her twice and every time she goes 110% to give us the best mortgage available. We live at opposite ends of the country, but I consider her more a friend rather than just a voice on the other end of the line. She's always very professional and has our best interests in mind.
Donald L. - TN
David always returned my calls and walked me through the process. He did everything to accommodate my schedule, great job.
Lisa H. - VA
Very pleased with company and the whole loan process. (as posted on LendingTree.com)
Staci F. - IN
Joe was knowledgeable and very personable! He worked so hard to get everything to close as quickly as possible. I had many offers to help me refinance, but I really choseReliance First Capital because I felt that he saw me as a real person and not some way to make a profit. I had many issues come up throughout the process of refinancing my home, but he was there the entire time offering suggestions and help! If you are thinking about getting a mortgage or refinancing, I recommend Reliance First Capital and Joseph Richard! Awesome job! (as posted on LendingTree.com)
Robert M. - MN
I would like to thank Brendhan Jones for all the help and patience he had helping us to refinance our house loan. There were so many road blocks I can't even list them. But he just kept on trying and after 5 months of frustration we finally got it done. He treated us with the utmost respect even when we were hollering at him (for things that were beyond his control). I just can't say enough good things about him. If we had a son I would be very proud to say I would want him to have all the qualities that Brendhan has. He is a very special person and I hope the company he works for appreciates what a superb person they have working for them. I will tell everyone if they need to refinance to call Brendhan.
Robert M. - MN
Jonathan M. - VA
Wonderful experience. Very personable, knowledgeable, and professional staff. My rep worked for me and made the entire experience quick and easy.
Patricia B. - PA
Very helpful, pleasant and above all honest.
Katharine G. - SC
Tracy Sonney is outstanding in efficiency and customer service. We had several issues not related to this process with our former mortgager and Tracy patiently helped us work out the problems. Her expertise saved us a lot of money. Excellent experience with Reliance First Capital.
Steven C. - TN
Wade in Franklin, TN was absolutely wonderful to work with...he delivered as promised. My wife and I were completely satisfied, and would certainly recommend this company to all of our friends and family members who are in the market for a mortgage. Also, Tiffanie made sure closing was fast and smooth, and was a pleasure to work with as well. A great experience overall! (as posted on LendingTree.com)
Susan W. - AL
We dealt with York Moore at Reliance First Capital and it was a wonderful experience. It used to be sooo painful dealing with mortgage companies, but Reliance First Capital is a great company to deal with. I can't say enough good things about this company and York Moore! He explained everything very clearly, made suggestions that were in our best interest, returned all phone calls promptly, helped us every step of the way and became a friend in the process!!! How often can you say that about a mortgage company? NEVER! (as posted on LendingTree.com)
Nancy S. - NY
I really appreciate your time and hard work. Finally someone has been able to refinance my house. I would like to say a special thanks to Kevin ,Eric, and Michelle, they really helped and it made all the difference in the end. Thank you Michelle for your professionalism and dedication you made me feel appreciated and respected as a customer. Thank you for your patience and assistance you guys really are angels sent from heaven. You can count on my support in the future. I am definitely recommending Reliance First Capital to anyone seeking assistance in the refinance process.
Jose G. - NY
Jim was my agent and he took me by the hand through the entire refinance. I can't even explain how satisfied I was with the service that Reliance First Capital has provided me.
Amy S. - NY
Outstanding customer service which is so hard to come by these days!! Walked me through the entire process and saved me lots of money in my refinance!! Thank you Jim for your outstanding service. Highest regards for this company. (as posted on LendingTree.com)
Martha B - NY
It was a pleasure to work with John on my refinance! He made everything easy and put together a package that made sense for me in the long and short run. I will forever be indebted to him for his help and person service. I highly recommend John and Reliance First Capital!!!! (as posted on LendingTree.com)
Nancy S. - NY
I really appreciate your time and hard work. Finally someone has been able to refinance my house. I would like to say a special thanks to Kevin ,Eric, and Michelle, they really helped and it made all the difference in the end. Thank you Michelle for your professionalism and dedication you made me feel appreciated and respected as a customer. Thank you for your patience and assistance you guys really are angels sent from heaven. You can count on my support in the future. I am definitely recommending Reliance First Capital to anyone seeking assistance in the refinance process.
Joanne R. - NY
Maja is a pleasure to work with. Reliance First Capital is lucky to have her on board.
Jose J. - PA
Mary was a real professional. Took me through the process like an airplane first class seat. Was on top of everything really liked work with her. Mary make the process look so easy, I am looking forward this work with her again.
Norma M. - CA
My package was 110% fulfilled, Thank you Raemi.
Jeffrey M. - NC
Rick was a wonderful help I couldn't imagine anything he could have done better. He walked me through this process as a first time home buyer better than I had ever imagined. Rick should be considered a great asset to your company and everyone he helps.
Kyle S. - PA
Start to finish, Ryan was great! His knowledge of the process and products is outstanding. The initial conversation I had with Ryan is the reason I chose Reliance First Capital, and I'm glad I did. He's fantastic to work with, and really cares about delivering for the customer...and he did. Thanks, Ryan!
Eric B. - NY
Sash did a great job. He was very knowledgeable and responsive. My loan needed to move quickly and Sash was able to help me stay on track. He answered my questions quickly and thoughtfully.
Abigail C. - NC
Trevor was calm and helpful and not pushy. He answered the same questions several times. He mailed my packet when my computer wasn't working. I got this mortgage through Reliance First Capital because of him. I am very satisfied with this financial transaction.
Angela B. - AL
Vincent Gentile was my representative. He was very informative and did everything he said he would do. Refinance was very efficient and time friendly. Everything was done through email conversations and phone conversations. He walked me through every step of the way. He was a great representative. (as posted on LendingTree.com)
Frances W. - TX
Reliance First Capital did an amazing job for us shaving 5 years off of our mortgage and keeping our payments the same basically saving me the difference to pay for my kids college.
Diana P. - MD
Anthony was exceptionally courteous and always responded immediately to me. He is an outstanding worker!
Tony and Karen R. - MD
We, Tony and Karen first want to express our sincere thanks and appreciation to Reliance First Capital for not only providing the funds to refinance our mortgage loan, but more importantly to thank you for the very knowledgeable and professional staff employed at your organization, and one in particular, Ms. Bonnie Molluso, referred to going forward as Bonnie. It was a real pleasure working with Bonnie, who we might add as very persistent, but not overbearing or rude by any stretch of the imagination, but far from it. Here are some meaningful adjectives we can use to describe Bonnie - customer focused, knowledgeable, professional, personable, friendly, honest, trustworthy, ethical, and angelic, yes and we'll explain, and we're sure we can find many more. We had been working with another company that we won't mention here, that were not working in our best interest, in other words, not customer focused. We were nearing the final steps in the process. However, Bonnie's persistence paid off for her and us. She kept sending me emails. However, these emails were not annoying. We believe in a Higher Power, and this is why we used the work angelic to describe Bonnie. Because of her modesty, she may not think so. However, something moved me (Tony) to respond to her, and very briefly I agreed to give her the five (5) minutes she asked for, and we agreed that she would call me later that evening. Needless to say the five minutes Bonnie asked for turned out to be a little longer, but were worth every second. Unlike the other lender, and there was one other we had spoken with, Bonnie presented three options for refinancing we could choose from. I think there were others, but those three were sufficient for thoughtful, but not lengthy pondering. We decided to work with her. There was a little glitch during the process, but not on her path. When I went back to the other lender who agreed to counter offer, and only then offered other options I, not my wife, stumbled somewhat and was responsible for the glitch I mentioned. There is one more adjective we can use to describe Bonnie, feisty. Yes, feisty but again, not rude. Bonnie contacted me immediately and asked that I call me to discuss the change in heart. Another adjective to describe Bonnie is convincing, but logically and factually so. Well, it was moving straight ahead from that point, and absolutely no more glitches and smooth sailing until everything was finalized. Throughout the entire process Bonnie kept in contact with us - excellent communication; something we do not see much of these days. Needless to say, but will anyway, Bonnie Molluso is an excellent individual to work with. She is professional customer centric, personable, knowledgeable, and a person we will always remember and have a great deal of respect for. These characteristics were used in such a way that have made our lives much easier by removing the financial burden we once carried, and have brought us piece of mind, and for these we're very thankful and appreciative.
Raymond G. - PA
Bonnie was always a step ahead of me and went out off her way to make the process easier and more convenient for me.
Argir A. - NM
I appreciate your help and promptness. This experience was more convenient than going through the local banks, etc and drive around town every five minutes for this and that. Once again, great job to you and your team.
Katherine J. - NH
David was, from start to finish, simply the best.
Steven S. - NY
Gregory was very thorough. He explained everything very clearly. He checked in with an update on our loan every couple of days. He was outstanding. This man needs a raise! Our loan went through in 11 days!
Benjamin N. - KY
I was pleased with the way Ismail handled things.
Stephen L. - NH
Jim kept me informed and engaged along the way, from the first phone call through the day of closing and beyond.
John G. - MD
Jessica went beyond to explain everything in detail so I could then answer my husband's Question and concerns. He does not talk on the phone to anyone but me and Jessica made sure that what she told me was relayed to John correctly.
Daniel T. - NY
First let me say my experience with Reliance First Capital was a satisfying experience, particularly with Jim. His devotion and delectation to this whole refinancing was second to none. On every level of the process Jim was there every step of the way. His knowledge and expertise was truly a breath of fresh air. I am a Pastor and faith in believing in someone or something is very important to me. I have total faith in Jim and would recommend him to anyone. He made this journey pleasant and painless and for that I am grateful. Keep up the great work Jim.
Keith H. - NH
Jim is absolutely the BEST. I have bought 6 new houses so I have had many mortgage experiences and no one even came close to the customer service I received from Jim.
Maryann R. - NC
Leslie had always followed up with me continuously through the process to answer any questions that I might have had. again she was available to me at a moments notice for any assistance or questions that I might have had! I could not ask for a more relaxed, polite and pleasant experience throughout this process that was handled with such care and concern which my experience with Leslie representing your company completely put my mind at ease with confidence that I was in good hands....Thank you! I would not hesitate sending someone to your company for a mortgage....Thanks again....GREAT JOB!
Jenna S. - TX
Overall great lender. Took a while to close but the customer service was out of this world! Highly recommended. (as posted on LendingTree.com)
Jenna S. - TX
The process of closing my refi was a bit longer than I would have liked but Lisa was amazing! She kept me up to date the whole time. She worked with my work hours (I work nights in a hospital) made sure to call me 1st thing in the morning. She was honestly the best! (as posted on LendingTree.com)
Shirley E. - AR
Lisa was great and very thorough.
Linda D. - LA
Michael was extremely informative and listened to what I needed. He helped me make a great financial decision.
Calvin and Tammy K. - SC
Thanks again for all your help and support during our refinancing. From your outstanding service to your friendly personality, you definitely made this process a piece of cake. I will definitely recommend you and the Reliance First Capital team to my friends and family in the future. Take care and continue to do a great job.
Urita J. - VA
I made inquires at other mortgage companies. However Robert provided with the most information to help in my decision. He didn't assume I knew anything about refinancing and gave me every possible option that was available to me. This process was very hassle free. I like the fact that I didn't have to travel to an office. I could do everything from the comfort of my home. The time period from my first inquire to the closing was much faster than I had imagined. Great service.
Jack N. - MI
Robert was an extreme pleasure to work with. I would highly recommend him to anyone need a refinance.
Patrick M. - NC
The mortgage process with your company was absolutely the best. I have refinanced my home before however your company made it fantastic. Roman was the most professional, courteous, agreeable mortgage professional that I ever had the pleasure of dealing with. I have the mortgage rate and price that I can handle. Thank you so much from my entire family.
Eva H. - NC
Tracy is a true professional. Her attitude and calm demeanor was refreshing in what is normally a stressful process.
Bryan B. - NC
The best, easiest, fastest refinance I have ever done. Reliance First Capital went above and beyond my expectations. I had the most professional agent helping me. Tracey Sonney is an asset to Reliance First Capital. I will definitely do business with again. (as posted on LendingTree.com)
Lorie W. - MD
Cindy was amazing in her attention to detail and perseverance and patience in getting my complicated loan funded. I would recommend her to anyone seeking a loan or refinance. This was a wonderful process.
Teresa M. - WY
Eric did an excellent job with my refinance. It went quickly and was a painless procedure from start to finish.
Mark N. - IN
Joseph went beyond our expectations given the health issues and disability claim that limited the family income. He worked hard and did quite a bit of research to secure the financing that we need.
Kerra B. - TN
I'm a home owner!!!! I want to give a huge thank you to Tara for putting up with me since October and letting me stay with her until my life sorted itself out; Alex for tirelessly getting this loan approved... (as posted on Facebook)
Harold B. - PA
Chris provided the best service I have ever experienced with a mortgage banker.
Adam S. - NC
I am still in awe with how well things moved in such a short time span. Originally closing end of March and then having it bumped up to end of Feb was chaos but everyone pulled together and we hit our mark. Just incredible.
Sommer W. - OH
Gregory went above and beyond to make sure my home loan got approved. Thanks.
William P. - NC
After briefly speaking to rep, he abruptly hung up. I asked him to give A ballpark costs and rate without running a credit report. I informed him that lending tree had given me a score already. What a joke totally unprofessional. (as posted on LendingTree.com)
Donna B. - NY
I have had the pleasure of working with John before he joined Reliance First Capital and he was the reason why I chose to use your company. John's mortgage knowledge and friendliness is outstanding.
Gailya S. - AL
Kevin was a joy to work with. He checked on us daily and even showed genuine concern for our family pet that was ill.
Maxine G. - NJ
For the second time using Reliance First Capital, this was an awesome experience. Michele eased me into the process and created an atmosphere of fantastic customer service, professionalism, courtesy, knowledge with consideration and compassion and accommodating me. (photo: gift basket sent in thanks)
Shayla B. - MD
Noelle was very courteous and timely in her responses. Provided me with excellent customer service, and helped me along the entire refinance process.
Cynthia S. - NC
Rick was professional and offered all the important information I needed to make decisions.
Robert B. - NC
Ruth was fantastic, she keep us inform at every step of the way. I really appreciate how she help us. I will give her name to any of my friends who are in the process of buying a home. Mrs. Adam is a valuable person to your company.
Dae P. - SC
Tracy was very helpful and made the process painless.
Ted K. - MN
Yana was the person I talked to. I would think she has "helper's". Good team work. Keep up the good work.
Jeanette V. - CA
We have to thank Brian for the professional service we received throughout the whole process.
Tina B. - IN
After a messy divorce I had to refinance my home. I submitted a request via Lending Tree and was contacted by numerous lenders. When you have to deal with someone over a telephone rather than face to face, it makes you a little leery on who is on the other end. However, when Carlton Burns with Reliance First Capital contacted me, he could tell that there was hesitation in my voice. He was able to put my mind at ease as the process started rolling. It took about a month from beginning to finish and that was even with 2 holidays in between. Carlton did an absolutely wonderful job in staying in contact with me and getting everything done in a timely manner. I would definitely recommend Carlton and this company. Carlton GREAT JOB AND THANK YOU!!!!! Thank you so much for being patient with me and explaining everything along the way. I had a wonderful experience with you and your company! You took your time to minimize my debts and put me in a better financial situation since my divorce and for that, I am very grateful! (as posted on LendingTree.com)
Donna G. - MD
Cindy was courteous, efficient, timely, and knowledgeable. She really understood the process and helped move things in a positive direction.
Amy K. - IN
Daniel did a great job of keeping us informed of the process and setting expectations for next steps. This way we were never wondering what will happen next.
Edward A. - PA
Harold and Alba gave me and my wife exceptional and professional service which we were very comfortable with their service in refinancing our mortgage. I will recommendReliance First Capital to friends and relatives. Very great service.
Jennifer H. - PA
Blake stayed in regular contact with me worked through all the snags we came across. He answered all my questions and was very patient.
Glendon S. - IN
Carlton kept me informed and worked hard to get me the best deal possible.
Robert D. - NC
Dan did a great job listening to what I wanted and treating me with respect. Tifanie was a great help as well and usually responded within 15 minutes of me sending an email.
Dennis R. - PA
Gardner was on top of the entire loan process. I was confident and comfortable working with him.
Suzette B. - AR
[Michael] provided superb service and remained extremely professional at all times.
Colleen M. - ME
We have been 100% satisfied with your company and this entire refinance process. No suggestions, excellent service. We had an exceptional Mortgage Analyst, Ryan. He guided us through a rough time with our old lender. Through his kind and caring, but very professional manner, we were able to successfully refinance with your company. Ryan kept us informed throughout the few months of ongoing difficulties with [our previous lender], keeping us optimistic that we had a good chance of completing this refinancing process at 1/2 the interest rate we had been locked into for many years. We cannot say enough good things about Ryan, and will recommend that our friends and family call him when they have financial needs. I will definitely refer your company to anyone I know who is looking for a Mortgage Analyst. Great experience.
Loretta M. - NY
Sabra was very professional and friendly. I will recommend her to anyone whom I hear is seeking a loan, I really enjoyed working with her.
Julia S. - SC
Adam, our Mortgage Analyst, did a very professional, knowledgeable, and friendly job, despite his being ill a whole week during the processing of our loan. I think Adam is a great person to work with concerning refinancing a home mortgage. I would highly recommend him to anyone needing this service.
Christine B. - PA
Andrea was great and made the refinance process very smooth. I feel she went above and beyond to help me and answer all my questions.
Michael O. - NY
Phyllis put the loan together. Reliance First Capital should have Phyllis train all their people.
Mark P. - DE
Amanda was not only a great communicator that kept me informed along the way, but suggested a loan package that other companies didn't even consider as an option. She helped to keep the process moving forward in an way that was helpful and not intrusive. She deserves 5 stars!
Adrian O. - TX
If you need any help call Amanda first.
Fred D. - MN
Anthony was excellent throughout the whole process.
Terri R. - PA
The process went as planned. Brian was confident he would get it done and he did! All went exactly how Brian explained it! He did an amazing job! His expertise in this field made the process very smooth. Thank you Brian! I will refer Brian to anyone I find out is planning a financial move!
Sam T. - NM
Rose was willing to answer any and all questions that arose while I fill out the paperwork. She didn't get impatient when I kept calling for questions.
Jonathan H. - TN
Jerome spent time over many months working to keep us updated. Yana worked hard getting the additional information that was needed.
Dana R. - SC
My husband and I came to Reliance First Capital where we then met Robert Cotton and I must say it was truly a great experience from beginning to end. Robert was able to help us improve our credit with 3 month's to get approved for a home loan at a low interest rate.. He consistently stayed on top of things so we always knew where we were at during the loan process. He made a very stressful situation become very un-stressful. We are enjoying our new home and so thankful for everything he helped us achieve. (as posted on LendingTree.com)
Jessica C. - TN
Alex was great. He spent a ton of time on the phone with me explaining every single detail. He made sure I was apprised of the situation the entire time. He reassured me and made a stressful process seem easy. My overall experience was great and I will definitely be recommending your services to friends and family. Thanks Guys.
Michael G. - WY
I feel compelled to tell you how satisfied and happy I am with the OUTSTANDING job done by Phyllis Zanichkowsky in getting my mortgage refinance accomplished under very complex, unusual and difficult circumstances. I am writing to you because on one of the early emails sent to me by Phyllis, there was a "boiler plate" statement that said, in essence, "If at any time you feel I have not provided outstanding service, please contact my Branch Manager, Carla Biancaniello at telph no xxxxxx or via email at xxxxxxx. Well, I am writing to you for exactly the OPPOSITE reason, as stated in the first sentence of this paragraph. As you well know, the success of any enterprise depends on the quality of the people in it and the leadership who sets the direction and standards. I have bought/sold 9 houses since graduating from college. My company handled all the aspects of the buy/sell process while I was employed, but when I retired, the buy/sell process of the 3 houses I bought were up to me. In addition, I refinanced my mortgage probably 5 times as interest rates moved up & down. During all that time, I never met anyone who was as good as Phyllis Zanichkowsky. She is VERY knowledgeable of the mortgage business, she is insightful, optimistic, tenacious, imaginative, creative and smart. Phyllis is also a master at dealing with her clients (I can only speak for myself, but I am sure that other clients would agree-keeping them informed as things progress-eliminating road blocks without worrying the client, suggesting things that could be tried when an unexpected crises arises, etc). One thing about her I especially liked - she is a good listener! There were several problems that came up during the re-fi process which could have caused the whole thing to fail. Probably the biggest was that someone had stolen my identity (SS No.) and had filed a Fed Inc. tax return for 2013 with my name, SS No., etc. I met with the IRS and they were very strident in their refusal to give us a copy of the docs that they had been given by me when I filed my tax return. They would not provide anything. I had over $2,200 coming on my tax refund and I needed the "IRS Certified Docs" to show that the docs I had provided to Phyllis were the same as what I had provided to the IRS. They refused, saying "It will take 180 days or LONGER" to finish their review of my tax return. That would have caused the whole loan process to fall apart. Phyllis refused to let that intransigent position torpedo the loan from getting approved. I would recommend your company to anyone wishing to re-fi their mortgage but it is because of one person: Phyllis Zanichkowsky. I know there were plenty of others involved in getting my loan through but I don't know them. I only know Phyllis. For me, she IS the company. That is why only the BEST should be put in jobs like her's. If I were a Senior Manager in your business as I was in mine, I would hire Phyllis away from you. I am going to sign off by telling you that I am very satisfied with the service I received from your company and would enthusiastically recommend you to anyone considering getting a mortgage on their home or business - but to ask for Phyllis as their Mortgage Analyst - she is indeed OUTSTANDING!
William S. - NY
Jim provided exceptional service every step of the way. I felt like he was part of our family for a few weeks, and in a good way! Jim should be commended on his excellent service and honesty. Jim made the refinance process painless. I always felt like I could call him about anything knowing he would have an answer. We are so delighted and lucky that we got him as our mortgage analyst. Thank you for everything!
Robert R. - NY
The Reliance First Capital representative kept in constant contact with us regarding our loan. He walked us through the complete process and gave us regular updates as to where we stood. He monitored the paperwork as it was generated and made sure everything was moving forward as quickly as possible. We felt we had a real advocate on our side who worked to get us the best rate for our situation. I would highly recommend Reliance First Capital. (as posted on LendingTree.com)
Rinell R. - MD
I am very pleased with ever one that was involved in my refinance with Reliance First Capital. Bonnie Molluso was just great. Thanks Bonnie. (as posted on LendingTree.com)
Rebecca H. - PA
We worked with Eric throughout and he was fantastic. Honest, helpful and came through! We are so pleased and so thankful! I cannot yet list names, however, we WILL be referring friends and family to Reliance First Capital and to Eric in particular.
Rowland H. - MD
Everything went smoothly from start to finish. If I hear of anyone that is in need of your service I will have them contact you.
Marie V. - NY
I had a very favorable experience with my loan officer who is very professional and knowledgeable. She was the reason I went through with the loan. (as posted on LendingTree.com)
Philip W. - NC
David was the only person I dealt with from Reliance First Capital and I was extremely impressed with him and his service. Hang on to him he is a keeper! My hat is off to him for his work and service. He constantly kept me in the loop on everything. Please accept my THANKS for your excellent service and response to me during my refinancing process. You are as Professional as anyone that I have ever dealt with and both my wife and I appreciate your work in our behalf. My only complaint is that the paperwork is overwhelming but none of that is your fault. You handled it exceptionally well with someone who hates paperwork. You even made it relatively painless for me. And that is an accomplishment as I usually go kicking and screaming when paperwork is such an enormous task. But you made me keep a sense of humor about it. I will refer you to friends and business contacts when the need arises. Thanks again for your work and service on this project. I greatly appreciate people who exhibit your "Exceptional High Degree of Professionalism" and you achieved that with me. If I can ever be of service to you please do not hesitate to contact me.
Anna W. - NY
Daniel always called me when he said he would. I have refinanced before and it was a nightmare, but he made it a great experience, thank you.
Alisa G. - TX
Frank and Tifanie were fantastic. I don't know of anyone right now, but I will definitely recommend Reliance First Capital.
Althea E. - NY
Frank returned my calls promptly and answered all my questions in an honest professional manner.
Robert R. - NY
John was an advocate for our situation and kept everything moving forward.
John R. - IL
Jerome provided the best assistance when it came to procuring documents needed for the loan approval.
Jacqueline S. - NY
Kenneth was attentive professional and worked through all of the snags to ensure that the process was complete.
Karen W. - NY
I had the pleasure of having Michelle Sullivan navigate me through the refinancing process. She was very knowledgeable about her organization program. She carefully listened to my needs then recommended options to me. I never felt pressure and felt I was in control of the process at all times I was happy with my decision to refinance. Thanks Michelle. (as posted on LendingTree.com)
Christopher B. - OH
Tony made the refinance process as easy as could be expected. He was very accommodating and would recommend him and his company to anyone. Thanks again! (as posted on LendingTree.com)
Anita M. - MD
My contact at Reliance First Capital was beyond exceptional. He was courteous, patient and very knowledgeable. (as posted on LendingTree.com)
Rita B. - OR
Chad was able to pass the test of patience and endurance dealing with me. [Another lender] could not handle my persistent questions it made them too mad. I really appreciate dealing with him, he did not take my point blank questions as an attack on his character, he reasoned back with me to help me understand the process more clearly.
Carol V. - NC
I was very happy with the service provided. Tony handled the loan very professionally. He answered and returned every phone call, I couldn't have asked for better service.
Wilma J. - OH
Carlton was always courteous and very patient about explaining the process frequently as I required several repetitions!!! He is extremely well informed about the options and was willing to participate in conference calls with my daughter who lives in D.C. and is involved in major financial decisions which I make. On a personal note, Carlton treated me with understanding and tolerance as I dealt with stressful medical issues, some of which related to the loss of half of my TSA in 2008!!!!. Celebrating two out of state birthdays with my 90 year old aunt, and my 80 year old sister during the course of providing data necessary to the process of our loan required a level of understanding beyond the norm. I am grateful to him and to his supervisors for finally finding a level of peace with an extremely professional mortgage firm. I sincerely thank this team at Reliance First Capital.
Thomas D. - AL
You are the best. [We are] very happy.
Thomas D. - AL
Chris and his assistant Yara did an excellent, professional, and timely job completing my VA loan. Two other lenders that I contacted through LendingTree were not professional, had extremely high fees, took unacceptable length of time to make final offer, and final offers were not as expected (therefore I turned them down). Do yourself a favor, don't waste your time, call Chris at Reliance First Capital. (as posted on LendingTree.com)
Darrell D. - WA
Thank you for being the only company that would take the time to investigate my actual standing with the VA following a Dead-in-lieu process in 1993.
Natalie T. - MD
Vincent explained the loan process clearly and kept me informed throughout the process.
James S. - NY
Danny was very helpful I had a great experience.
Caryl A. - NY
Gregory first contacted me in Jan. 2014. He was very eager to get started. He showed me three different choices for me to consider. At the time my husband was undergoing surgery. I explained to Greg I did not have the time to concentrate on all he was showing me. He told me to take my time and was I was ready, to contact him. Greg was very patient, guiding and supportive throughout the entire process. Thanks to him, we were able to finally close after 9 months of Greg being so supportive. I have and will recommend Reliance First Capital to anyone who is looking to improve their ability to refinance.
William C. - NY
This is our 3rd time refinancing and by far our best. Gregory Bellezza was amazing..Always there when we had a question, went over every option and found the best plan for us and explained it in great detail, the quickest refinance we have had yet. Greg was a pleasure to work with. I would recommend Reliance First Capital to anyone who wants a smooth enjoyable fast refinance.. Thank you again. (as posted on LendingTree.com)
Brian G. - NH
Thank you Daniel again for everything you have done for my family and I. You made the dreaded experience/task of refinancing less stressful and helped us to reach our ultimate goal. I am happy to say, my family and I are looking forward to "starting over" with our new mortgage and zero debt! You were an instrumental part of making this happen for us and we are very grateful! (as posted on LendingTree.com)
Richard B. - NY
Michele did a great job in assisting us with the refinance of our home. With a VA loan it's a lot more involved but Michele got us through is smoothly. She knows her business and we were able to close in a short time. My wife and I would like to thank her and everyone else involved. I don't know anyone else right now but, I will refer you to anyone in the future.
Glenn M. - PA
Robert Cool: Went the extra mile to ensure a smooth refinance.
Violet U. - NY
Eric was very involved. Works very hard with clients.
Joseph R. - TX
Ed Winder of Reliance First Capital executed my loan flawlessly. I have purchased and or refinanced no less than 20X - and this was by far my best experience. I had a somewhat complicated finance with a Short Sale a number of years ago. Ed was very detailed and methodical and did not miss a beat. I was skeptical of using lending tree at first as I consider loan officers almost like my family doctor - a great deal of trust is needed. I would use lending tree again but will only find my way to Ed at Reliance First Capital.Reliance First Capital even topped it off with being able to close in my home. Thank You!. (as posted on LendingTree.com)
Sharon B. - NY
I could not be happier with the service I received from Reliance First Capital - and from Joe in particular. He was very attentive, took the time to explain each step without all of the finance jargon, and always followed up. Refinancing can be very stressful, but Joe helped me through it. (as posted on LendingTree.com)
LaTonya M. - IN
The service was speedy, they explained the whole process from start to finish, and the staff was polite and friendly. (as posted on LendingTree.com)
Barbara H. - OH
The relationship has been unusually courteous, professional, and open.
Boyd B. - NY
The professionalism displayed and focused work suited all my requirements and went smoothly and efficiently. I would highly recommend this company to others with similar financial needs... Eric would be my first choice for the best follow-through.
William H. - NY
Our loan rep Erick Cifuentes gave us the answers we needed and the space to think about all of our options during the process. He is a fellow vet and made sure we understood all of the options available to get us the best rate and timely closing. Erick was with us every step and made sure we understood we were important to him and our choices mattered.
Paul D. - NY
Gregory went above and beyond to deliver an EXCEPTIONAL refinance experience. He clearly and thoroughly detailed our options, provided clear and concise feedback to our questions, and seemingly hand-walked us/our application through the process. Greg first told us that he would be in constant contact- he not only stood up to his word but exceeded my expectations (immediately answering emails that we sent at 11PM, calling to update us during his vacation). Add to that, he has a fantastic personality. Simply put,Reliance First Capital is very fortunate to have Greg on their team and we are even more fortunate to have worked with him.
Boyd B. - NY
Eric, I just wanted to take this moment to thank you so very much for doing such a fine professional job. Kind, focused, bright people are to come by these days. You did such a great job guiding me through this entire refinancing process, step by step. Your had patience and a very even disposition.which serves you well. You are an asset to the Company you represent..and am sure you will succeed even more in the future. Kindest regards to you, a fine person and a positive spirit.
Gina V. - NY
Jim explained all the options related to my refinancing process and very thankful about it.
Charles B. - NY
Regan was very thorough and dedicated. Pleasure to speak with. Ed was also very good to deal with as well.
Anthony G. - NY
The whole experience was wonderful, Joe was always there for us no matter what are questions. I felt so at ease with the whole process. The closing went smoothly and the checks were in my hands when they said they would be. I just want to thank Joe for all he did for us a pleasure working with you.
Jacqueline C. - NJ
Thank you..for reminding me that there are still good people in the world. Kindhearted people who give of themselves. People who go above and beyond to make sure those around them get cared about. I'm so happy people like that are still around. And I'm even happier to know one..you. When it comes to helping you always give from the heart. Thanks for being so caring, thanks for being you. No truer words spoken. Thank you so much for not giving up.
Mary H. - SC
Alex was very thorough and patient.
Janice C. - AR
Brendhan was so helpful with all my questions and explained everything to me in detail. Brendhan was excellent!
Diane M. - NY
This was a relatively painless process and I appreciate all the work that Eric put into this. He was always concise and specific with his information. Eric was always on top of everything and addressed all of my concerns in a swift and efficient way. He was absolutely a pleasure to work with. And I also want to say, although I don't remember everyone's name, all the people I dealt with at Reliance First Capital through this process were extremely accommodating, pleasant and knowledgeable
Michele M. - PA
Kathy Thompson at Reliance First Capital helped me secure a mortgage to purchase my mother's home from her estate recently. This was no easy feat and I can't say enough about how wonderful Kathy was during this whole process. My mother passed away last July and left her home to me and my three siblings. My grandfather built the house she was living in and it was our homestead and security for all of our lives. None of my siblings were in the position to buy the home, some due to finances and others due to already having a property they didn't want to leave. But all of us wanted the house to stay in our family. My credit was not great at the time my husband and I called Kathy to explain our situation. Kathy reviewed my credit report with me and gave me advice on how to improve my score and worked with me for several months until my score hit a level where I could be funded. I have worked with banks and loan officers before who have talked down to me and made me feel horrible because I had a less than perfect credit score. I had endured 3 surgeries and had almost died in the previous 5 years..a long story of how my credit got to where it was. Kathy listened to my story and never once made me feel degraded or bad about myself. She understood that sometimes things happen in life that you can't control and she worked with me to improve my score and move on to better things. I can't thank her enough!! I was about to give up on my dream of saving our homestead when I met Kathy. So I will say without a doubt she saved the day for my family and made a tremendous impact in our lives. Throughout the mortgage process there were a lot of issues to deal with, especially because it was an estate purchase. There was a lot of going back and forth and many hurdles to overcome. Kathy constantly kept me informed and if there were delays, she explained why and did her best to keep things moving. She was available to me at all times - I called her during work hours and sometimes even in the evenings and weekends on her cell phone. She made me feel that I always had an ally in her and that she was on my side. Kathy is extremely professional and dedicated to her job. She explains things thoroughly and in easy to understand language. I can't say enough positive things about her! I would recommend her to anyone buying a home. I feel truly grateful that I met her.
Emily R. - PA
Kathy was very timely and thorough throughout the entire process. I received my pre-approval within 24 hours of our initial contact and she made the entire process so smooth! She was especially good at explaining items that were unclear-especially for a first time homebuyer! Even after closing and a few months into owning the home, Kathy has been very prompt and thorough with answering any questions I may have. I WILL strongly recommend Kathy to anybody who may need a mortgage analyst.
Brian S. - NE
Reliance First Capital did very well for us. Our situation was challenging because we hadn't reaffirmed our previous mortgages in a past bankruptcy. Most lenders won't or don't know to deal with this fairly common situation. I was referred to Chad Spencer at Reliance First Capital. He listened and found a refi program that would work for us. Less than a month later we signed the closing docs. We will save 150K in interest AND reduce the term from 20 and 30 yrs (1st and 2nd mortgages) to one 15-year mortgage. Chad listened, stayed on top of things, and basically just worked very hard for us. We had confidence at all times with Chad and RFC and would recommend them to anyone. (as posted on LendingTree.com)
Richard P. - FL
Danny was outstanding!!!! Would recommend him any time...also want to mention Diane and Ed . I will recommend Reliance First Capital to everyone I know who is looking for a refinance.
John A. - NC
Danny A. was the best. He was easy to work with, stayed in touch with us every step of the way and called us back quickly when leaving messages. He made the refit process painless! Great experience and I highly recommend him for any financing needs. (as posted on LendingTree.com)
Fedsavings911bad (as posted on Lendingtree.com) - CA
Danny Andrade is one very persistent man. I inquired on lending tree about refinancing, but because I had other issues to deal with, I had to rectify those first. Danny called me, understood my situation, and from then on he would periodically call me to see: A. Was I ready and B. Was there any way he could help? Help he did. He was very kind & professional and helped me find a way to get my ducks in a row with my given situation. We are not talking "Big" money here, yet that did not matter. I would highly recommend, if nothing else, talking with Mr. Andrade and listen to the expertise he has to offer. Very accessible, easy to speak with and very knowledgeable. (as posted on LendingTree.com)
Richard G. - NY
David seemed to go out of his way to keep me onboard, even when the going got a little rough he was there kept a positive approach, he is an asset to your business.
Kenneth M. - NY
Reliance First Capital and Gregory were amazing and helpful He helped me on my time and made sure we were always answered right away. He understood my needs and worked around our times I would highly recommend them!! (as posted on LendingTree.com)
Darryl L. - NY
If You want the Best, Caring, Professional , Loan Professionals In NY They Keep you well informed, Believe in what they say. and due Fast. So if you need a Loan ask for my John, he'll help you anyway he can. Trust is the Best way I can describe him. I know sounds like an ad (( But its True)) Thanks Again John You're the Best.
Mark M. - NY
Our experience with your company was outstanding. Mortgage Analyst Phyllis was top notch. She considered our current 1st and 2nd mortgages, debts, and worked to create win win situation for us.
Cheryl C. - PA
Allen was exceptional in every area.
Nicholas L. - NY
Lisa did a wonderful job and we were very satisfied working with her.
Edward S. - MD
Alex was great to work with. He was very knowledgeable and was able to answer all my questions.
Jocelyn B. - NY
With my busy schedule I rarely have time to breath.......Jim took me through the process painlessly......In the many mortgages I have had over the years this was the easiest. (as posted on LendingTree.com)
David F. - TX
Danny was very thorough and informative. He made it simple to understand the refinance process. Thanks for the good service.
Kenneth M. - NY
Gregory went above and beyond to help. This was the second time around and our first time wasn't a good time. I valued Gregory's honesty with us and how helpful and understanding he was always. I chose Gregory amongst many others because he wasn't pushy but he was honest and helpful and knowledgeable.
Dennis D. - NY
Greg Bellezza was very helpful from day one. He made this whole process so easy for me and my wife. Everything was well explained and Greg is always available if a question arises. If this is EBay, it's A+++++++++++++++++++++++++++++++++++++++++++++++++++. Reliance First Capital has been receiving a lot of great reviews. Thank God we did trust those reviews. What a pleasant experience.
Michael S. - IN
Excellent service. I am in Real Estate and will be referring clients to Phil.
Genevieve F. - NY
This was a totally positive experience and Gregory was very forthcoming with any answers and options we needed. Felt he really cared about us.
Richard G. - NY
Very knowledgeable, fast response, care in getting my needs taken care of. Going the extra mile to insure my information was processed quickly. David was a very easy person to work with, he was there all the way from start to finish. He was prompt to reply to issues, questions and concerns. (as posted on LendingTree.com)
Char L. - OH
Ryan was unbelievable from the first contact He was dedicated and devoted on a loan that became challenging, but he didn't give up! I was contacted by Reliance First Capitalpreviously but was told that due to mitigating circumstances that we couldn't refinance but Ryan kept looking for a way! Thanks and kudos to Ryan. I would recommend this company to everyone and anyone especially RYAN!!!
Georgean W. - PA
Sandy Bruno is amazing. She has gone above and beyond for us. We have looked for a years for a new house and Sandy has taken the trip with us! Every time we found a place, she would run numbers for us, get us updated approvals, etc. She worked tirelessly for us even as multiple offers were rejected and we had to move on to the next home search. The home we just purchased with Sandy's help was a REO and was challenging at times. She had no problem stepping in and giving me direction to help move the process along. She is a true asset to Reliance First Capital!
David G. - NH
I was contacted by Reliance First Capital (and several others) after an inquiry on lendingtree.com. My initial agent took the time to listen to my concerns and answer my questions without pressuring me. After we talked I decided to pay down my mortgage some more and wait. I received a follow up call and decided to work with Reliance First Capital because of the time and effort they put into offering my wife and I the best possible loan and interest rate they could without obligation. Every detail of the loan was clearly explained, every e mail and phone call I made to my agent was returned within a day and we closed our loan very quickly. I am now saving almost $400 a month. I could not be happier with Reliance First Capital. Great customer service, and the best possible loan for us. I would not hesitate to recommend them.
William M. - NH
Eric was an excellent rep and would strongly recommend him to anyone looking for a refi! (as posted on LendingTree.com)
Brenda T. - NC
Richard is the gentleman I dealt with and was always professional but had a tone to his voice that was very pleasant and not pushy like others that contacted me. That is the reason I chose Rick, he understood my working hours and would leave messages and not continue to call excessively. He is a pleasure to work with. If I hear of anyone speaking of refinancing their home, I would definitely recommend Richard.
Hannah D. - NC
Robert was a huge help with getting my husband and I our first mortgage loan. He helped us really understand what was going on, and he got us the best deal.
Hannah C. - FL
Robert Cotton was a huge help with getting my husband and I our first mortgage loan. He helped us really understand what was going on, and he got us the best deal. (as posted on Yelp.com)
Felix M. - IN
Both Rush and his manager Michael with very involved in the overall loan process and work outside of the ropes to suggest ways to secure the required VA documentation. There were additional credit problems that surfaced that they guided me to a successful remediation.
Kathleen M. - PA
Steve was so helpful with getting the process started and answering our questions throughout the process. Aimee was exceptional with getting back to me in a timely basis each step of the way. Her kindness and guidance during some frustrating times on my part will never be forgotten. I Will definitely refer anyone to Steve and his team if the need should arise.
Joyce L. - SC
Everyone I talked with on the phone was very helpful and polite, keep up the good works.
Michael L. - NM
Toi was professional, polite, a joy to speak with and always answered all our questions. We had a great experience with your company!
Gerald J. - SC
Tracy has exceeded excellence in this entire transaction. She has exceeded all expectations in her professionalism, product knowledge, friendliness and she has worked tirelessly with me throughout this entire process. She is an excellent image of everything Reliance First Capital strives to present. I would like to thank you for everything Reliance First Capital and Tracy has done for this family. God Bless each and everyone at Reliance First Capital. I will always recommend Tracy and Reliance First Capital to everyone.
Denise W. - AL
Henry and Sara were very helpful and friendly.
Denise W. - AL
Henry and Sara were very helpful and friendly.
Juno S. - NY
Jim provided guidance and information at every stage of the loan process and saw it through to completion.
Dianna L. - OH
Hire more people like Anthony. He was on top of everything and handled the whole process in an excellent way. Thank You for all your work on my behalf.
Margaret B. - TN
Use Ed as your lead. He was human, efficient, kind and very helpful. I am a former customer service trainer. Ed exemplified all the points of excellent QCS. We came out of a bad experience with another lender. Ed turned that around even though we had originally decided to use the competing Lender. When their service caved, Ed picked up the process without missing a beat. He brought us in on schedule with the rate we wanted. I admire his skills and professionalism.
Connie F. - TN
Jamie really knows her duties as a mortgage rep. She was always there if I had any questions. She's got what it takes to work with the public! Jamie easily becomes your friend. My Husband and I were going with Quicken. The night that Jamie had called me at home, I had just about had it with the big "Q" . They were pushing me in the wrong direction. I knew they were. I worked for a Title Co. for many years and Quicken wasn't being honest with me. So when I spoke to Jamie about a FHA loan she told me what I already knew! I that moment I knew she was not going to sell me a loan I did not need like Quicken was trying to do. So Quicken was OUT....Jamie was in and I thank God for her. Keep Jamie and give her a raise!!!!! You as a Company are very lucky to have her as your employee.
Tina B. - PA
Christopher Murphy was very helpful since the very beginning. He took it upon himself to call someone to see if they would help with some repairs that needed done before I could close. He was very easy to talk to and very caring from the beginning to the end and we ended up closing at a lower interest rate. (as posted on LendingTree.com)
Susan H. - WA
Cindy went "above and beyond" my expectations during our refi process. She was always available to answer any of my questions and made the whole process very enjoyable. I would highly recommend her to any of my friends. She was just great to work with!
Edward F. - NC
We were looking for a way to help us refinance. Reliance First Capital helped us to get the answers we needed. It took us a month to resolve this and we feel we can breathe a little easier. We went with a VA loan. All I can say is that the team at Reliance First Capital worked together to get it done. Great work!! (as posted on LendingTree.com)
Darryl L. - NY
I have been burned by [several other lenders], including my own bank.... So when I got your call I was NOT NICE, and told John he was full of it and not to waste my time. But John listened to my ranting and reassured me that Reliance First Capital is different. John told me about his years experience and his commitment to my satisfaction. From the start until I received this survey John kept me informed even when nothing had been done that week by phone and email. I will be sending a letter to John, his manger, Reliance First Capital, Lending Tree and Internet Reviews, and not because I got this loan. I never believed it would happen, even when John kept saying he will get this done. (((Heard it all before))), John is the difference. At the 11th hour the other companies blamed me for paper work or this or that, stopped returning calls and would not answer. I would have to call company direct to find out if the person was still employed there.. Then I would just get a denial letter. John, from the start, told me why they shouldn't have even wasted my time from his experience. Well I can go on and on But John Made the difference and you will be hearing more from me. Thanks again.
Gregory S. - CA
I gave Angela some parameters in which I wanted to stay within both for interest rate and time in which to close the loan. She met and exceed all that was asked of her. Angela did an exceptional job handling this loan.
Sony C. - NY
Over all Erick is, and was, exceptional during the entire process to get my loan application through the system and helping and answering any questions that I had.
Johnnie D. - OH
The whole refinance went smooth and fast. (as posted on LendingTree.com)
Ilene R. - NY
Lender did a great job of evaluating my financial situation and made recommendations that were not only good for the short term, but for the future. Lender made it as easy for me as I could have asked for. I am big on customer service. Lender called at least once a day to keep me updated on the progress of my loan. Loan was completed in less than three weeks; as promised! (as posted on LendingTree.com)
Dorlean W. - TX
Earl displayed exceptional outstanding customer service. He made sure I understood all details while providing the best program for my needs. Earl was honest about letting me know that I had choices. He is confident in who he is and what he does as a mortgage analyst; which, in turn, allowed me to be confident in trusting him. His supervisor, Mark, was an important part of reassuring Earl of all possibilities in perfecting my mortgage plan and refinancing my home. Both gentlemen are a great asset to Reliance First Capitaland very beneficial to all customers. I would recommend Earl to anyone who needs financial mortgage services. Thank you Earl and Mark for all that you do, it is greatly appreciated...
Tom G. - CA
Greg did an outstanding job..he let us call him with any concerns I had at any time...he made us feel comfortable and he answered all of our questions.
Stephen C. - NC
I wanted to let you know how helpful and understanding Henry was though the process. When I initially decided to refinance I went through LendingTree.com, as you are aware within 15 minutes I was inundated with many calls. When I reviewed all the voice mails Henry's comment was the what prompted me to respond and return his call. From that moment on every time I spoke to Henry he made me feel that I was his only customer. He took the time to go over all aspects of the loan and he even went over into detail the list of loan options. Henry is a credit to your organization and his professionalism is one of the best I have ever dealt with. I am extremely happy with this transaction and I would certainly recommend Henry to anyone I know that may be purchasing a home.
Deborah B. - CT
Thank you for your professionalism and kindness. I have been feeling depressed and cynical, and you have restored my faith in humanity. The world is a better place because of men like you.
Marcia G. - WY
Phyllis is the best. Not only was she great at her job but she didn't let me give up.
Jacqueline T. - NY
Phyllis Zanichkowsky was our mortgage analyst. She assisted us with refinancing our home. She always took the time to answer our questions, no matter how small it was. She very patiently helped us through a confusing time. I feel that even if I called her today she would be willing to listen and help in any way she could. I am willing to refer anyone who needs financial help to her. Thank you Phyllis.
Walter W. - TN
Alex kept us informed of any new programs available and we felt that he had our best interests at heart. Friendly, and willing to go above and beyond the normal duty. Made signing all the paperwork not so tedious. Alex helped me with all the phone calls that were necessary and walked us through all the process.
Marjolein D. - OH
I was satisfied with the process from start to finish.
Pamela N. - ME
Erin is amazing. Truly an asset to Reliance First Capital. I worked with David as well. Also great service. Thank you again for going above and beyond.
William C. - MD
I want to personally thank you all for doing such a great job on my refinance. I cannot thank you all enough for the hard work and outstanding service done to meet my needs. I don't want to leave anyone out, so please pass along my gratitude to your fellow staff members at Reliance First Capital.
Jessica B. - SC
Anthony made this experience so much better than I thought it would be. He was patient, attentive, and answered every single one of my thirty thousand questions day and night. It was a pleasure working with him!
Daniel M. - IN
I feel that Daniel worked hard to assist us in our needs.
Yolanda W. - NY
David is excellent and he really did a good job and straight forward.
Lori W. - NC
Henry was AMAZING!!!! He had helped us acquire documentation for a new loan on a house we had originally thought we were going to purchase. However due to unforeseen circumstances we had to back out 3 days prior to closing! Henry was kind, patient and understanding throughout this difficult time for us. His knowledge coupled with his amazing people skills has made this not only a memorable experience, but a truly happy one! He knows his stuff; he is quick to respond; he is a gem!!! Thank you so much, Henry!! I will share your name with my friends for sure who are looking to purchase a home or refinance. You are WONDERFUL! :)
Bryon M. - PA
Jessica was very nice and explained everything very clearly. She did a super job! I would refer friends to her!
Cindy P. - PA
Jessica did our loan process from start to finish and was a great help.
David L. - NC
Michael was very friendly and kept me informed. He was very quick to call me.
Clyde M. - AL
Miles talk to me and gave me a plain which was what I needed. I didn't think there was anything which would benefit me but his thinking showed me there was. For this I thank him.
Tawnyna K. - PA
Noelle , Adriana, and Amy were all super friendly, very professional, felt like family to work with.
Christopher G. - NM
Phillip was thoroughly professional and helpful. He was thorough in his dealings, suggestions and concerns about my refis.
Shannon C. - LA
Regan was very informative, honest, friendly and professional!! Great company with great customer service.
Charles G. - LA
Rich was always there to answer any question at any time and he was a pleasure to deal with.
Glenn L. - PA
Sandra is an asset to your company.
Steve and Kathy I. - MN
Thanks, again, Steve for your "product" and services. We will give you exemplary marks for your professionalism, thoroughness and personal help. It was indeed a pleasure working with you and team at Reliance First Capital. From the first phone call I took from you as I was driving home in my car, to the last follow-up call you made to us making sure everything was good, it was a great experience. My wife and I wish you the very best in your professional and personal life.
Thomas B. - PA
Our first contact was Adrienne, just by the way she seemed to listen and actually care made us decide to go with you. Then I was told she took a leave of absence. I thought here we go, BUT Noelle stepped up to bat and said this is who I am and this is what I am going to do for you. From the first call to closing she was absolutely fantastic not to mention very personable and a pleasure to talk to. She is a true credit to your company. Every time I called she answered my call or responded back within 15 minutes with a cheerful smile and helping hand. She had a way of making one feel they were doing business with a friend who cared about you. Bottom line this lady is first class all the way.
Victor B. - AR
Ramie provided the best information.
James K. - NC
Tracy handled my refinance application in a superb manner. I can't thank her enough for her assistance. By far, she is the best loan processor I have ever had the pleasure of working with. I recommend very highly.
Lorraine H. - PA
Christopher made this process extremely easy and made sure we were included in every step.
Zachary P. - NY
David assisted me through my loan process and he was excellent. I must have sent hundreds of emails all of which were answered very quickly. He kept me informed at all times and I couldn't have asked for a smoother process thanks to him. Thank you Dave!
Philomena P. - PA
Gardner was friendly, very professional, and thoroughly explained the loan process. He was available whenever I had question or needs more information about my loan. Everything went well, THANKS!
Jerry S. - LA
Ed was very professional at his job and prompt.
Steven W. - OR
Erin handled all questions or problems that came up. I felt that she was not that far away as she took care of business as it should be done. I didn't need to "shake on it", her word is her bond!
Nancy G. - PA
Greg was upfront, honest, available, knowledgeable, and respectful in guiding me through the loan process.
Shannon W. - PA
Khalif was fantastic about keeping us informed throughout the whole process. He answered and returned calls promptly and efficiently and was always very courteous.
Jennifer M. - NY
Maja was excellent kept me informed the whole way.
Michael D. - PA
Chris was extremely courteous, professional ,and accommodating. He answered all my questions and helped move the process along, mine was not simple. Chris followed up on everything we did with a lot of patience. I will send anyone who is in the market to you.
Nathalie P. - AL
I am extremely pleased with the refinance of my home. My team was accurate, knowledgeable, and professional. I highly recommend! (as posted on LendingTree.com)
William D. - TX
They were excellent in working with my particular issues with the loan. They were able to do what 3-4 other companies couldn't do so I am very happy with my experience. (as posted on LendingTree.com)
Scott M. - NC
Eddie, thanks for everything you have done. Please tell your boss you deserve a raise!!!
Gabriel G. - IL
Erick explained everything very well and took the time to answer all of my questions, did a great job!
Frank R. - CA
Joseph was such a help when no one else wanted to help us he made sure we were helped and he was a joy to deal with. Everything went so smooth I would say it was effortless, thank you for your help.
John D. - NY
Joe was such a great Mortgage Analyst. He was there to make our loan go smoothly and he NEVER gave up on us. Thank you Joe.
Maureen D. - NH
I just wanted to express to you what a pleasure it was working with Maja on refinancing my home. While the process did have several bumps it was to do completely with the Inspection/Appraisal Service that was used. Maja was always very quick to get back to me and always on top of things for me and I will be the first to admit I am not a very patient person! I have recommended Maja to several people already and will continue to pass the word along. Thank you so much for assigning Maja to work with me on my refinance!!!!
Martin W. - NY
Reagan Rutledge was excellent to work with. He's very knowledgeable, kind and helpful. He was a pleasure to work with. He kept me updated throughout the process. (as posted on LendingTree.com)
Leonard W. - PA
Sandy did a fine job.
James R. - NC
Sash got everything in order and we worked well as a team. Anything he needed we got to him in a timely manner and produced. Thank you all for being so patient and kind.
Barbara H. - MN
I had the best team working for me and my refinance. Sean kept me updated on my loan and kept in contact. My refinance only took a little over 3 weeks. I couldn't be more happy with my dealings with this company. Thank you Sean and Reliance First Capital!! (as posted on LendingTree.com)
Rendell R. - LA
Sharon was a wonderful help to me. I would recommend her to everyone that needs help.
Mary Ann B. - PA
Tom went above and beyond to help us get this loan closed ASAP. He returned my calls promptly and provided me with his cell phone number in case I needed to reach him after hours.
Jean D. - NC
Toi went above and beyond and could not have been more gracious. [Wes] was also gracious and polite and friendly.
James R. - NC
Ed got everything ready and had that faith in us nobody else had. Just wanted to say thank you all for everything.
Amy R. - AR
Brendhan was my Mortgage Analyst. I was not very cooperative or a happy camper when he first contacted me because I am a widow and been taken advantage of since losing my husband; however, his knowledge and patience won me over to believe that he could truly help my situation. He treated me with the utmost respect when I asked questions or did not understand something where he had to repeat himself. He built up my confidence when I had doubts about whether this was the right thing for me to do, and I will have no problem recommending him and your company to my family and friends for financial advice and/or loans. He appears to have a lot of integrity and made me feel that I really mattered to him and that I was not just a client number. He was so kind to me that I now consider him a friend, and as an employee of yours, he gives your company a big five star rating in my book. I appreciate how honest he was with me all the way thru my loan processing, and he represents your company very well. You have a real asset in him, and I believe he is using his God given talent in helping people like me. I really can't say enough nice things about him and how impressed I am with his qualifications to get me thru this start to finish.
Carla B. - AL
My mortgage analyst, Christopher, was beyond exception. He understood and worked with me as I transitioned during divorce proceedings. He was very reliable and spoke in terms that I understood. I will definitely recommend him to those I know.
Dustin M. - TX
My husband I brought a home when we were very young and really got stuck with some horrible rates. We were contacted by Ara and she has been a LIFE saver. She has great customer service skills and really took the time to help us out. She gave us a few options to help us out of our current situation. She set aside time to go through all the paperwork that we needed to sign and complete to ensure that this time we knew what we were getting in to. She was so efficient and flexible with our time as well as her own. She got the ball rolling very quickly and was able to fix our nightmare and save us money on our mortgage in a matter of weeks. She has been so wonderful and I will definitely recommend her to anyone I know! Thank you so much Ara! (as posted on LendingTree.com)
John P. - OH
Brian helped us to find the right refinancing program that reduced our house payment and made my budgeting process easier as the payment includes tax and insurance. He also gave us good guidance on choosing a VA loan to take advantage of my veteran status, and got us into a 30 year fixed mortgage at a low rate that helped us avoid a balloon payment in a few years from our old mortgage. Brian improved the financial well-being of our family. Thanks Brian!
Michael G. - NJ
I must admit that I was nervous as I started my refinance journey. It was a big step for my wife and I and we were worried if it was the right decision for us. Over the span of a few days, a number of companies called offering their services. Luckily, I only responded to one of these calls, and that was with Reliance First Capital -- specifically Chris. What can I say about Chris? From the beginning, he made us feel completely comfortable. He understood how important a decision this was, and he never pressured us to make a hasty decision. He answered all our questions, and addressed all our concerns. He provided sage advice, and presented all the options that were available to us. Once we decided to move forward, he kept us informed at every step in the process, and we spoke, texted or emailed each other almost every day. Many times, he would just call to see how I was doing. With his assistance, my wife and I are now on a stable financial footing, and we can look ahead to our future much more positively. I consider Chris a true friend, and I recommend him highly. I wish him nothing but the best because he deserves it.
Jerry C. - TN
Amber really took the time to understand our needs and took a genuine interest in us as people not clients. Her manager, Raemi, was also helpful and knew how to answer any issues we had. She was also very friendly.
Joseph C. - NY
Have done closing for three purchases and this is my second for a refinance... From initial inquiry to closing, this process was by far the quickest and went smoothly. David was wonderfully professional, knowledgeable, prompt, and compassionate about my concerns. Thanks so much, David!
Benjamin T. - TN
Ed surpassed my expectations throughout the entire process of refinancing. Was very efficient at answering e-mails or calling me back when I had questions.
Wilma W. - KY
Gavin did an exceptional job! Gavin was an answer to our prayer! Gavin is the perfect person for the job he is doing, so personable and understanding of your situation.
Toby H. - TN
Joseph kept me in the loop throughout the entire process, often going above expectations. GREAT Employee.
Laverne G. - TN
Leslie was wonderful to work with especially having to be assigned our loan from another analyst. Her calm nature was great and patience in listening to my frustration was appreciated. She made it happen and we are so appreciative of her! She should be commended!! Michael was also very pleasant to work with in Leslie's absence and also with her. Loved his upbeat phone voice and above all, his knowledge as well.
Christopher E. - NC
Leslie was great. Good job, you guy are great!!
Lynda S. - PA
Amy was always very nice to deal with, answered all our questions and called often to ensure us that everything was moving along as it should be. Great person to work with.
Cynthia D. - PA
Bonnie was not only the consummate professional, she was also very caring and concerned herself with every detail. And she was very patient with me.
Martin S. - PA
Bonnie Molluso was very persistent and if it was not for Bonnie my business would have never happened with Reliance First Capital.
Frank D. - OH
We received great, personal service and a loan that met all of our needs. I doubt that we would have been able to get that from the "bargain basement rates and fees" lenders. All fees were standard and clearly stated. Carl took the time to get the right loan for us! (as posted on LendingTree.com)
Warren P. - PA
I became very comfortable with Chris and the entire process was very soothing.
Warren P. - PA
My Mortgage consultant was Christopher Murphy and I had a wonderful experience. Chris was very creative in finding a refinancing Mortgage solution that was a perfect fit. The whole process flowed!! (as posted on LendingTree.com)
Evan H. - IN
I had a great experience with Reliance First Capital. I worked with Dan and although at times we had some speed bumps, he was very helpful and quick to respond. He made this a rather painless experience. No complaints for these guys. (as posted on LendingTree.com)
Nathan G. - AR
Jessica was very courteous throughout the process and kept me informed.
Porthos S. - CA
I am impressed with Kevin, his customer service was phenomenal. He was assisted by Tonya and Mitra. I am satisfied with their professionalism and how they got me through my refinancing!
Daniel A. - NC
The rep from Reliance First Capital maintained an open line of communication at all times. She worked hard to close the deal and did so in 7 weeks. Some of the requests for information seemed to be excessive but that may not have been Reliance First Capital. I would use them again if I needed to refinance again. (as posted on LendingTree.com)
Seth S. - OH
Brian was very professional and explained fully when we asked any questions during the entire process. We feel as though he is a friend.
Deborah S. - MD
Chad could not have been any more helpful throughout my entire loan process. My credit report was showing something that was put on there erroneously. Without Chad to guide me along, I don't think I could have gotten it resolved. He went above and beyond helping me with the whole process and this is something he did not have to get involved with. I could go on and on with the experiences I had dealing with Chad, but I will end with saying that hopefully your company is full of employee's like Chad. Hopefully your company has many "Chad's" working for you, because if that is the case, Reliance First Capital will go far. I not only developed a relationship with your business, but also a friendship that I would refer my friends to if ever in need of your services. Thank you for everything.
Robert N. - PA
Very professional, very easy to speak with, always calls and emails back immediately, explains things in a simple manor, goes the extra mile to help the process go quick and smooth. Works with your time schedule.
John T. - AR
None at all Daniel Johnson was A+++++. In all activities during the process Daniel Johnson far exceeded my expectations in a comparison to market standards and any experiences I have been a party to. It is difficult to find any faults or provide any negative feedback as I expected difficulties during the process, therefore, in each and every phase of this transaction, my only comment is OUTSTANDING!!!
Arthur P. - NM
Diana was very helpful and went way above and beyond any expectation we had, Even at times we felt that it would not happen, she kept our hopes alive, she just helped us much more than she can imagine, as we were living month to month without any extras, so with all our heart we really thank her for not giving up on us, we also want to thank Mark her supervisor and all at Reliance First Capital for making this possible for us. Thank you all and God Bless you, from the bottom of our hearts.
Hugh C. - PA
Marvin was courteous, professional. He knew exactly how to answer my questions in layman's terms. Highly recommend Marvin.
Neil B. - PA
Sandra was outstanding throughout the entire process of my loan! She worked extremely hard and was on top of anything and everything that popped up to keep my closing on time!
David E. - TN
We were determined and desperate! Sara gave us a road map of what we needed to accomplish. We worked hard and we prevailed! Thank you Sara, and thank you Lord!!
George V. - NC
My mortgage analyst was Tracey Sonney who in our original conversation said she would quickly get me a refinance package. She lived up to that promise and we closed in about 2 weeks. She was knowledgeable, helpful and attentive to my wife and my needs. I certainly recommend this agent and the Reliance First Capital without reservation. (as posted on LendingTree.com)
Gerald H. - NC
I am completely happy with the results.
David D. - KY
I really want to thank God for Angela and all the hard work she put into this process when refinancing our home for us. You went above and beyond to help us, and that made the whole experience pleasant and satisfying. She provided information constantly to us, and this type of correspondence was greatly appreciated. Any time I had some questions, or concerns she would try to provide the correct information and that type of service gave me hope and I wanted to continue to work with her. I truly appreciate the professionalism and courtesy she displayed. Because of Angela, I will continue doing business with Reliance First Capital, and will recommend them to friends and coworkers. Mitra came on the scene near the end, and all the work that she did was most helpful as well. I just praise God for a job that was well done...to God be the glory! Thanks a million to guys...
Henry M. - AR
Brendan is a great asset to the company, job well done.
Paul C. - MD
Alex was outstanding, kept me well informed of everything.
Gary N. - LA
Never thought it possible to experience such an honest and straightforward process in today's business environment! Gained a friend to "boot"!!! Was a little skeptical about using a "non-local" - now I don't know why. Andre is a super guy and super at what he does! Thanks Andre :-)
Ty M. - LA
I just wanted to let you know that Becky worked on a refinance for me. She was extremely pleasant to deal with and I had the best experience dealing with her. Great customer service.
Jose F. - NJ
Charlene was so kind, caring and professional throughout my whole entire refinancing experience.
Nanette R. - FL
David provided exceptional service. He kept me informed throughout the entire process and was in constant email and phone contact. Emails and phone calls were replied to immediately.
Columb H. - PA
Cindy went above and beyond with help in the loan process. Even with computer tech issues on the customer side.
William M. - NY
Erick was amazing. We are very grateful that he was working with us. I couldn't ask for better service. Tammy was also very helpful.
Alejandrina Z. - FL
A pleasant experience to work with you. Erick is very professional and at the same time shows respect, friendship and kindness. The way he speaks you feel that he tells you the truth. I will recommend your service to others, I am very pleased.
Andrus B. - CT
Frank provided clear, concise information pertaining to my wife and I refinancing our mortgage which led to a stress less, smooth experience. If anyone is looking to purchase a home or refinance, look no further, Frank is the smart choice. He made this experience a positive one, which I didn't believe would be possible. I only have positive things to say about our experience with him. Thank you Frank!
Jack G. - WA
Veronica was a god send and you canned her cause she was two days from 2 closings. She helped me so much!! Genie was excellent too and helped me through the finish.
Paul C. - MD
Alex was exceptional!! I was in constant touch with Alex who kept me informed every step of the way!
Melvin C. - NC
Never had anyone trying so hard to help me as much as Amanda did. If I ever have to refinance again, I'm calling her. Thank you so much for helping us. We have been trying to refinance our home for about 4 years now, I'm so glad that Amanda stuck in their with me to get it done.
Gregory H. - TX
Joe Davis and Candace Mitchell, who worked with me, did a magnificent job!
Lynne C. - FL
The folks at Reliance First Capital know their business. They are extremely pleasant and helpful, as well, which goes a long way in my book. Every aspect of the loan process was comfortable with steps taken to ensure things were done at my convenience and that I understood and agreed with what was required. I highly recommend them. (as posted on LendingTree.com)
Carla B. - OH
She is a rock star and if anyone can accomplish what you need, it is Genie! Run... don't walk to speak with her!
Shirley D. - ME
I consider it an opportunity to have dealt with Gregory. His service was exceptional, caring and professional. He was always courteous and a pleasure to interact with. Greg is very knowledgeable and patient. He answered all questions no matter how trivial. He communicated promptly and kept me apprised of the progress on the account. I believe Gregory was enthusiastic and came across as being very sincere. He set me at ease through what could have been a nightmare. Should I ever hear anyone say they are thinking of refinancing I would most definitely advise them to go to Reliance First Capital and ask for Gregory. His persona was one, if not the MAIN reason I completed the refinance with your company. Customer Service and Honesty are the most valuable assets a company can have. Greg's' integrity and honesty made this company shine, I do so hope you value this young man and appreciate these rare qualities and his dedication to serve you well. A very humble thank-you.
Susan R. - NY
Reliance First Capital far exceeded expectations. They were true to their word and closed my refinance within 3 weeks from start to finish. Matthew Nieves was the loan originator and was excellent. I would and have already recommended him/ them to friends. (as posted on LendingTree.com)
Joshua J. - CA
I'm still amazed how quickly everything was processed. Jim was everything anybody could hope for. Very professional, considerate, and a great communicator. Words cannot describe the way Jim took care of me and my family.
Ann S. - NC
Joseph Donahue made me feel comfortable. [He] was up to date with changing programs, kept us up to date with market changes, explained all info in depth in "layman's terms", Thank You Joe. Please know, Joseph and I have strived for this refi for almost a year. He let us know what to do, we did, and we are $700.00 plus a month less on our mortgage. God Bless You Joseph Donahue. Our home is ours!!!
Robert T. - CA
[Ken was] very professional, thanks.
Ursula S. - MN
Lisa was very attentive and thorough.
Theresa S. - PA
The expression, "above and beyond", certainly comes to mind when characterizing, Bonnie Molluso. In July, 2013, I was a very desperate refinancer. I went to many local banks and mortgage companies only to be turned away. Apparently, my divorce, and ex-husband's filing of bankruptcy had ruined my credit score. All three credit agencies reported a very low rating, hence making me a non-candidate for refinancing. One evening, I was looking at e-mails and saw one about people with low credit scores. In desperation to seek money to pay off debts accrued from my ex-husband's bankruptcy; sending a child to college; as well as the need for a second car for a newly licensed driver in the family, I filled out the inquiry form. I was immediately contacted by what I refer to now as an 'angel'. This person was Reliance First Capital's, Bonnie Molluso. From the original phone conversation, I knew I had met someone with a great deal of empathy, as well as, a terrific work ethic. Bonnie listened to my situation, and immediately gave me hope. She reviewed my credit reports and instantly found an error in one of the credit card reports. An account that hadn't been updated/reported in over a year had an astronomical balance and was considered seriously delinquent. She advised that I contact the company, and to make a long story short, it was found to have been a mistake on their part. After getting that resolved (which took a substantial time), Bonnie stayed in close contact with me, and continued to offer advice, as well as, encouragement that Reliance First Capital would be able to help me. She looked over my finances and actually found other areas that could assist me in raising my credit scores. There were many times that I dragged my feet a little longer than I should have, but relentless calls and e-mails from Bonnie kept me on my toes and taking care of the things I needed to. She made so many phone calls to me, that my college bound son even commented that Bonnie was a little aggressive and demanding. I corrected him by saying that she was exactly what I needed. After approximately six long months, countless phone calls and emails, Bonnie Molluso indeed, fulfilled her promise to get my credit score high enough to allow me to be a candidate for refinancing. I never once had to leave my house. Bonnie arranged everything, and truly was an angel to me. Although I haven't dealt with many refinancers, I can pretty safely say that there aren't too many dedicated, hard-working mortgage analysts as Bonnie Molluso. She certainly went 'above and beyond' for me, and I will be forever grateful.
John H. - AR
Brendhan did an excellent job with our loan. He's a keeper for Reliance First Capital.
Tina C. - CT
Brian was great to work with he is very friendly and personable explained every step and kept us informed of where we stood and what we needed to get in to get us to the final outcome. His manager Carl was also great and kept in touch with us through the process.
Daniel J. - OH
Brian always returned my phone calls and was always very courteous.
Mary W. - ME
Reliance First Capital did a great job and was quick to return phone calls at every point. Chad did a great job at every point in the process. Fantastic job, thank you Chad! Keep on doing what you're doing.
Shedrick S. - CA
Cindy was courteous and professional.
Beatriz L. - PA
David kept us informed on when and how our application was going.
Kimberly C. - AL
James L. - IN
Joe was excellent to work with! If all your employees are as professional, courteous and friendly as he is your company will be around for a long time. He is a great guy!! Thank you sooo much!
Jennifer B. - SC
Lisa provided excellent customer service.
Richard M. - SC
I can't think of anything that could have improved our process. I assume she works on commission only but if she has a salary on top of commission, Mary deserves a raise! She was beyond exceptional!!!!
Koranteng A. - LA
Three other companies contacted me about refinancing. They all rejected me for various reasons even though my credit is good and my condo is worth more than I owe. I'm gladReliance First Capital was persistent in pursuing me even when I had given up on refinancing. Lisa was extremely helpful throughout the process. Tracy, Vanessa and Sara were also very helpful. The whole team (including anyone I may have forgotten) was courteous, they helped walk me through the process and always kept me informed. I'd be very happy to recommend them to friends and family.
Stephen M. - PA
Marvin worked on my loan for a long time and arranged a program that exceeded my expatiations.
Karen D. - NH
Who says cold calling doesn't work. The nice young lady who first cold called us did well. Mike was friendly, helpful, and a good communicator. I would have liked a lower interest rate, but that's the only criticism I have. Good job all, thanks for helping us lower the interest rate.
Lavana T. - AR
Mike kept us informed all the way thru the loan process and even went out of his way to get certain information that was needed.
Cathy B. - AL
Najuma was there with me all the way even when we had some issue that had to been dealt with, she never failed to tell me everything was going to work out. She was patient and very informative, always keep me in the loop. She is an awesome person to work with and I would recommend her to anyone looking to refinance. She is also a great person.
Susan H. - NC
Nicholas was very professional, kept in touch updating us and made the process smooth.
Naomi P. - NC
I really enjoyed working with Sash as he was always pleasant, professional, and easy to work with.
Julie L. - PA
Scott was honestly incredible! My experience when dealing with banking needs has always been with a bank in my immediate area because I felt most comfortable with a person, face-to-face. Making such a big decision with your financial status can be intimidating, but Scott eased our concerns and made us feel very comfortable. He was extremely knowledgeable about the type of loan we secured, and was always waiting on "stand-by" to answer any of our questions, and we had many! What struck me most about Scott was his willingness to talk with my husband or myself even in the evenings, or on weekends when he was not obligated to us in any way. My husband and I had no trouble trusting his judgment because he loves his job and that came through in his dealings with us. He made this experience very comfortable.
Kimberly W. - PA
Steve and Kelly were wonderful to us throughout this whole process. I will definitely pass their name on.
Michelle S. - PA
Hello Steve and Kelly, I was going to email you both as well to say truly how much of a pleasure it was to work with you! You guys came through with flying colors for Shawn and Jessica! Obviously the whole deal was about them and they are thrilled which is my bottom line. I couldn't have done it without you! Most importantly I cannot say how thankful I am for your quick responses to every email and phone call.on a large scale I realize Shawn, Jessica and I were not your only clients but you did a great job of paying attention to us and all the details of our loan! So thank you again for everything and have a wonderful turkey day! You are a contact in my phone and I will defiantly be in touch!
Patricia L. - TN
David did a great job in getting me through the process. I don't know anyone at the time but will be glad to refer friends to your company.
Juliette H. - NC
Adam has the patience of a saint and spent hours answering my many questions until I was at ease with the process, and that was even before I had committed to my application with Reliance First Capital. Adam is very personable and friendly and gets the job done right. Adam was in close contact with me throughout the entire process and I never felt undue pressure from him. I realize all the banks are trying to sell their product but Adam truly allowed me to "choose" Reliance First Capital as the company I wanted to do business with. (as posted on LendingTree.com)
Alvin A. - PA
I worked with Amy Burzacki and her level of customer service was excellent, very knowledgeable and helpful throughout. She was patient and answered all my questions. I was very pleased with the loan packaged I was offered and I would recommend her and her company to anyone looking to refinance. (as posted on LendingTree.com)
Antonio M. - NM
Hello Becky. Just [wanted] to say hi and I hope you really have a great Thanksgiving! We are doing fine and again, if it were not for you, we would have definitely lost our home and I'm great full to you. Again, thanks.
Juliette H. - NC
Adam displayed exceptional patience and professionalism as well as very friendly, personalized service. Adam has the ability to instill confidence in even the most hesitant client :)
Douglas C. - PA
Daniel was wonderful to work with and was always there to answer any question that we had. It was a wonderful experience for us from start to finish and we can't thank Daniel enough!
Douglas C. - PA
We closed our FHA loan today! 37 days from contract to closing. Daniel Stout was wonderful to work with and always there to answer any questions we had. I would and will recommend this company to anyone. We are still in disbelief of how easy this entire process was. (as posted on FaceBook.com)
Kari K. - MN
Dave [was] very knowledgeable and professional, [he] talked me through the whole process and presented me with different options for me to choose from. I am happy and feel confident that I made a wise financial decision with his help.
Robert R. - PA
I was very pleased with my experience with Reliance First Capital. I worked with Paul Galdes who did an excellent job advising me as to what would work best for my specific situation. Having an unconventional mortgage loan was not a problem for Paul who efficiently made what could have been a frustrating process stress free. He tackled the problems that arose along the way and in the end I was able to get the loan I wanted. I would recommend Paul and Reliance First Capital to anyone who is looking to refi or obtain a new mortgage. (as posted on LendingTree.com)
Milinda B. - WY
Ben did a wonderful job and was very personable. Thank you.
Joseph and Marilyn F. - AR
Hi Henry, We would like to extend our sincere THANKS to you for the outstanding service you gave us in securing our refinancing. You definitely went well above and beyond that which is required to obtain a loan. I might add that you secured the best possible rates and closing costs, not to mention the interest rate which is much lower than your competitors. And believe me I know, I shopped around before choosing your company. Personally, I don't see how you and your company could have made money on the deal. The time and effort spent was extreme. We cannot say enough and express our gratitude to you for a job extremely well done. We feel that you treated us like family, just not another customer.
Dean Z. - NY
Ken Watson was FANTASTIC!!!!!
Tina B. - LA
Andre is the reason I stayed with Reliance First Capital, he was great to work with.
Lagretta M. - NC
Becky was one of the most informative well spoken representatives that I have ever worked with. Becky, to me, is a jewel. Never in my life have I ever done business with anyone so patient, kind, and very detailed in explaining how the loan is processed and really I had given up until I received a check up call from her. I now feel that it may be very possible that I get to go to Africa. Becky is an awesome asset to your company. Thanks also to Scott, for it was a pleasure doing business with him. He was also great to talk to and was very polite and that type of personality makes it very easy for a customer to do business with. Again Thanks to all involved in helping me get my financial issues in order. Whatever I do as far as traveling is concerned I will definitely let you all know and send pictures.
Andrew M. - NY
Everything worked out and I am extremely pleased. Chad was amazing. I will recommend your company to anyone who is interested in a refi or mortgage.
Coralie S. - OR
Thank you for your most courteous service. Chad was most obliging about working with my son.
Andrew M. - NY
I was working with another bank on my REFI and when my appraisal came in a little lower they basically called me up and said sorry about your luck. I filled out another survey online and received a call from Reliance First Capital immediately. Chad Moore was polite and professional. After a few minutes on the phone he was confident that they could help me out. The process was very easy and fast. We even used the appraisal from the other company. Before I knew it, there was a lawyer at my house with the closing papers. I have nothing but great things to say about this company. They really were able to get me into a payment I could afford, pay off all my debt, and escrow my taxes and insurance. Now I have one payment and will be saving over $500.00 on month in payments. Thanks again for all your help. Without you I may have lost my house. (as posted on LendingTree.com)
Vincent B. - PA
Everything was great, but you need to clone Chris! He was outstanding! Again, Chris was beyond exceptional! I've never had anyone work so hard to meet my needs financially than Chris did. He constantly kept me updated, which was nice. I was never guessing what was going on. We hit a few minor obstacles throughout the process and Chris was calming, always telling me not to worry that it would work out. I've only dealt with the guy for a little over a month now and I feel like I know him. I believe he's very honest and trustworthy and that makes me breathe easy. Just a great guy and a pleasure to work with through the whole process. Like I said above, clone Chris and the world would be a better place!!!
Robert S. - SC
Adam was our point of contact through the entire loan process. He was very thorough and knowledgeable, and helped us get the best loan for our needs. Any questions we had were answered immediately.
Stacey F. - MD
Thank you for the good news!!!! You have been wonderful through this whole process.
Alan J. - NM
Christopher Decker was our loan processor and eventually turned friend. As a General Manager of an Applebees in Albuquerque New Mexico I know about customer service and Chris Decker is the definition of that. Not only is he personable but he keeps you calm in a sometimes stressful situation. It was a pleasure to work with such a nice person and anyone who asks me about a refinance I will definitely refer them to Chris. Chris and Reliance First Capital gave me and my wife what so many other banks couldn't and that's a piece of mind, if your hesitant in your decision believe me you would only regret it in the end. The services provided by Chris Decker are superior my only suggestion would be that you find more individuals like him to work for your company.
David P. - NH
Daniel Stout, great job.. Great overall customer experience.
Alfred C. - PA
Daniel always called back, helped me understand the 'why' of the process.
John S. - PA
Thanks, Dave! It was a painless and liberating experience. We hope our paths cross someday so we can thank you in person. We'll be sure to let others know about David Francowic and Reliance First Capital!!!
Cibeles P. - NY
Erick was very professional and always was in contact with us during the entire process. He went above and beyond to make sure that everything was on track. He worked around our schedule and was always available.
Ricky R. - WY
Frank was our point of contact, he keep us up to date and went above and beyond expectations. He would call on Fridays just to update us so we didn't worry though the weekend.
Tanya B. - SC
Amanda was wonderful!!!! She worked with our different financial situation so we could refinance!!!!!!
Michael M. - PA
Chris was a true professional and I would like to thank him for all his hard work.
Scott T. - OH
Strength of this firm and what sets them apart are their knowledgeable, trustworthy and caring people who go above and beyond to make sure you are treated as a customer and your needs are met. They make sure you they are in constant communication with you throughout the process, beginning to end. Having dealt with others in the industry, would HIGHLY recommend them to others. (as posted on LendingTree.com)
Michael M. - NY
Gregory Bellezza of Reliance First Capital, did a great job with my re-fi. He was quick to answer all my questions, and explained the whole process to me in an easy way, and set up a great loan for me and my family. I'd recommend him to anyone I know. (as posted on LendingTree.com)
Lindsey B. - PA
Darla kept in very close contact with me throughout the process. Worked above and beyond for a quick and smooth transaction!
Edward A. - PA
Ed did a great job, always there when I had questions with a quick and accurate response. (as posted on LendingTree.com)
Corrine L. - MD
Gregory; knowledge, courteous, kept his word and was easy to work with through the process.
Jonathan W. - TN
Justin was extremely thorough, knowledgeable, and patient. Extremely willing to teach. Communication was excellent. Good guy.
Pamela H. - NJ
I cannot express how AMAZING my experience was with Reliance First Capital and my agent, Maja. It was a very good experience overall with my concerns addressed immediately and the process moving along at an efficient and effective rate. When I say I am EXTREMELY HAPPY with my experience, that's an understatement! I HIGHLY recommend! (as posted on LendingTree.com)
Jean R. - AL
Great job, very professional.
Carolyn L. - MD
Ken was very professional, very knowledgeable, and kept consistent in his approach.
Keith P. - NC
Lisa [was] charming and very patient.
Bobby B. - NC
Amanda gave great directions, helped when we hit a glitch, a pleasure to work with her. Amanda [did a] wonderful job, processed two loans for us at the same time and it was painless.
John C. - PA
Bonnie was fantastic! She was friendly and exceptionally knowledgeable about anything we asked or needed to know. Whenever we had any questions or concerns she handled them promptly and always got back to us very quickly! She is definitely a credit to your company and we would highly recommend any of our friends looking to refinance to speak with her.
Mary P. - PA
My credit score and history was very unique. Chris guided me as to how to improve my credit. I followed his lead and guidance throughout this two month process and together we make this refinance happen.
Jack A. - NM
Chris was very helpful and very fast with everything from start to finish. I will be back in the future.
Charm N. - NC
Alex kept me informed of the process. He did not promise anything he could not deliver. He was extremely courteous and responded to all my questions.
Bobbie T. - TN
I can't think of anyone right now, but if I do, I will definitely send them your way!
Michael H. - PA
Bonnie's service went beyond 100%, I have been through this process before more than once and never have I had an experience that went so smooth and easy.
Dianne P. - PA
Damien was exceptional. He answered every question I had, he responded quickly to my phone calls or emails and was very professional and courteous.
Linda A. - NC
Ed was the third person I worked with on my loan. Everything seemed to go faster and I was well informed on what I needed to supply. Ed was one of the nicest, courteous, caring people I have dealt with in financing. I was ready to forget the refinancing until he took over. Thanks to all!
Paula R. - MN
After first speaking with Frank about what I felt my needs were for refinancing my mortgage, I felt defeated. He picked up that and asked if I'd give him some time to come up with a workable situation. He called me back with a plan that worked! He made my day!
Matthew G. - LA
Gavin provided exceptional knowledge in explaining the loan process in which I was completely new to and unfamiliar with. Thanks.
Carla B. - OH
I worked with Genie for the past few months trying to get our home refinanced. Immediately out of the gate I trusted her for she has an innate talent to make her customers feel comfortable and at ease. It was not an easy situation and there were a few times when I was ready to walk away due to the more than frustrating process. Genie always remained calm and professional while continuing to entice me back in! I am in a sales capacity and jump through hoops for my clients... but Genie jumps through hoops on fire to make sure her customers are 100% satisfied! She provided top notch service for us and I would bet my house that she does this for every single person she comes in contact with! You are very lucky and have a major asset within your organization for not only is Genie extremely knowledgeable and professional but also personable and caring. She is simply amazing and I just had to share with you!
David M. - PA
Chris was my Mortgage Analyst. He definitely earned his money with my loan! My loan was, at times, challenging to say the least. Not to mention, due to extenuating circumstances took forever but he stuck with it and continued to press forward to help us close this loan. He finally got our loan to close which at times I wasn't sure would ever close!! He always kept his promise that he would call me back at a certain day and or certain time and I knew I could rely on that. We spoke most everyday even if it was just to check in on the status of the loan. I miss our daily check ins! Chris was a great guy to deal with. He was very professional, dedicated to his work, helpful in trying to save us money, and a man of his word. I got to know Chris fairly well through our conversations and believe that he enjoys his job and enjoys helping people in any way that he can. I would definitely call him for any future mortgage needs and would most certainly refer him to anyone who had mortgage needs.
Cheryl R. - MD
Gregory provided exceptional service. From the begging to the end he stayed on top of everything. At one point I thought that I was the only customer he had. On the first day Greg said he would get back to me within 24 hours and he did. I received a call from Greg before the 24 hours he had so many options for me I did not know what to do I was really confused but he worked with me and explained it so well I had no problem choosing the best options for me. Whenever I needed Greg he was always available. I would get an email from him during the day and a call at night just keeping me informed. Greg is very professional and very pleasant to work with. Greg explained things so well it made my experience painless.
Everly H. - KY
Julie and Rose were both friendly, knowledgeable, and I really felt like they cared for my needs. I'm very satisfied. I've never felt like I mattered to a bank or mortgage company before Reliance First Capital.
Karen C. - NC
My name is Karen and I had the pleasure to refinance my house with Nick at Reliance First Capital. WOW what can I say. He is extremely personable and knowledgeable and is willing to bend over backwards to get the job done. He is organized, dependable, honest and takes the time to explain things. I have purchased/refinanced many homes and I have never met anyone like him. He is absolutely amazing. Due to Nick's incredible service, I will recommend Reliance First Capital to anyone needing this service.
John T. - PA
Rhiannon was the one who handled everything for me. I worked with her before and requested her again.
Patricia W. - PA
Mary proved to be an exceptional Mortgage analyst. She proved to be very personable and professional during the mortgage process. Thanking you; God Bless.
Julie M. - AL
My husband and I recently did a refinance using his VA benefits. This was an interesting process to say the least. I cannot say thank you enough to Susan Kyzer, our Mortgage Analyst. Susan guided and helped us throughout the process with such care and attention to detail. Susan took the time to answer every question we ask (and there were MANY). Susan presented so many options to meet our concerns about paying off our mortgage prior to retirement. Susan always made us feel at ease with anything that came up during our refinance even when had issue obtaining a few of the documents requested by the VA but with Susan's help we were able to get everything needed. I would highly recommend that anyone thinking about a mortgage or a refinance give her a call!
Robert E. - MD
Tom was great help.
Linda A. - NC
Ed was the third person I worked with on my loan. Everything seemed to go faster and I was well informed on what I needed to supply. Ed was one of the nicest, courteous, caring person I have dealt with in financing. I was ready to forget the refinancing until he took over. Thanks to all!
Jamie V. - AR
Yana went above and beyond my expectations. She was very sweet, professional, and extremely hard working. She was one of the few people who worked as hard on this loan as I did gathering up info. She was honest with me the whole way through. Above all she made my dream a reality.
Patti B. - NC
Ruth at Reliance First Capital was professional, friendly and helpful. I think she got us the best rates available at the time. I would HIGHLY recommend working with this company. (as posted on LendingTree.com)
Grayson L. - SC
Good service from the beginning, made everything very clear and kept me informed every step of the way all the way til the end. Needs to be more lenders like this out there. (as posted on LendingTree.com)
Harold R. - LA
Our representative Scott took an almost impossible situation and made it possible. He greatly exceeded our expectations. He made us feel as if we were the only clients that he had. We genuinely feel that he cared about us and not just making a commission. Throughout this process, Scott became our FRIEND, not just a Mortgage Analyst.
James P. - AL
Miles went above and beyond with an awesome level of service. He explained all information so very clearly.
Tommy Q. - LA
I was in the lending business for approximately 25 years. I've been out of the business for approximately 5 years. My experience with the person I worked with, Miles, doesn't get any better in my opinion. Also, before I chose to do business with him I had talked to 4 different lenders extensively. What else can I say, I chose Miles. He didn't promise anything, did more than I expected, did everything that was possible to do in a timely manner, was professional at all times and got the job done. As for being specific on the activities; I worked with him almost exclusively through the entire loan, except for a few minor things at the end that Sara handled, and he did all procedures exceptionally well. We also had a permit problem which could have voided the whole process and with a joint effort we got that solved and got a great loan. I am talking with 2 people who want to refinance and I will be sending Miles the contact information. We are soooo satisfied. Thank you, Miles and Reliance First Capital.
James D. - PA
Our refinance was a great experience. Our broker from Reliance First Capital was prompt in returning our phone calls and answering our questions. He was very polite, professional, knowledgeable and was a pleasure to work with. (as posted on LendingTree.com)
Dustin B. - NC
Robert helped me throughout the whole process.
Carla B. - OH
Genie...top notch...the best! She is beyond wonderful!
Vera V. - NY
James is an exceptional professional. He explained everything and provided an education to me regarding the various choices available. He guided me every step of the way throughout the process. His service was commendable and exceptional.
Toni V. - NY
Jim was a true professional. I would and have recommended him to friends and family.
Gregory M. - OH
Francis did a great job of finalizing the closing.
Jennifer M. - WY
Frank went above and beyond to help me with my loan process. I felt confident that I was getting the best service possible. Thank you!!
John F. - LA
Gavin did an excellent job at keeping us informed throughout the entire process.
Richard B. - AL
I requested several companies respond to me about a VA loan. Joseph was the only one that called and was sincerely concerned that I apply and told me all the benefits of a VA loan. I believe he was the most committed guy I talked to and made a clear impression. He kept me informed on all our hang-ups and concerns and even got a title mistake fixed in one day. I do not know how he did that dealing with the government. We got an appraisal in one day and even got the VA to reinstate my eligibility over the phone with me on a conference call. I was well satisfied and he gets all 5 stars.
Linda H. - NC
I would use them again Krystal Johnson is one of the best people to deal with she would call you back as soon as she could , she would walk you thought it all and not get mad when you were upset about something. (as posted on LendingTree.com)
Edward L. - OR
Lisa provided information in a timely matter and worked with us consistently through the entire process.
Edyta V. - NJ
The mortgage agent I worked with (Maja) was extremely professional, responsive and trustworthy. The entire process was quick, it took less than a month to close this transaction. Kudos to Maja and Reliance First Capital. (as posted on LendingTree.com)
Steve Sanders - KY
Marcia made the refinance process so much easier than it's ever been. Keeping us informed through each step and always returning our calls. Great job!
Bert A. - CT
Brian provided excellent service treated me like he knew me not like a number.
Ronald Z. - IL
Christopher as tenacious and kept on top of every aspect of the loan from start to finish. He not only cared about getting the loan through so that he would get paid, but seemed to actually care about my husband and I as people, not just a paycheck.
Betty C. - AL
Christopher [was] really helpful!!
Leon M. - AL
Christopher did what no one else did in making my deal happen. His aggressive style was and is truly an asset in your business.
Robert N. - OH
Great customer service! Fast no hastle close. (as posted on LendingTree.com)
Joe M. - TN
Darnice performed her job excellent. I know this is a sales based job but she applied the correct amount of pressure to get me past my procrastination. Too much I would have disengaged but too little I would still be analyzing.
Donna R. - SC
Edward kept us informed with the progress of loan. He worked with us to provide the loan that best met our needs. He was easy to talk and work with.
Anna P. - MD
I wanted to take a moment to share a very positive feedback with Reliance First Capital regarding one of your Mortgage Analysts, Chad. He was exceptional, very professional, personable, and caring at the same time. His full knowledge of his job, dedication, and patience are above and beyond what we expected. He communicated promptly without any hesitation throughout the process until closing. Just over a month ago, I answered a phone call unexpectedly from Chad regarding a home refinancing. Since the beginning of our conversations he was very sincere and enthusiastic about the offer, this made me trust him. Since I was bombarded at the same time with refinance offers from other banks and financial institutions from which I learned, the majority of these companies are awful and never deliver any promises they have to offer and it's difficult to put your trust in some of these companies. I was just very lucky that someone out there will come to the rescue if you are in need of help, especially in saving thousands of dollars in refinancing. This changes our financial status tremendously. Again, "Thank you" Chad.
Michael H. - NY
Although long and sometimes frustrating process, Jim Heisser from the L.I. office in N.Y. was with me every step of the way. His professionalism and courtesy exceeded what I would have expected from a mortgage banker. I would recommend him personally to my friends. Thanks again Jim. (as posted on LendingTree.com)
James W. - KY
Lamarr was very patience with me and answer all my questions and even on my days off he called and kept in touch at all times.
Cari D. - OH
Brian gave me different options based on what I wanted to achieve, was readily available to answer any and all questions.
Yvonne W. - MD
Daphne is an exceptional person. She kept me informed thru out the long process. She was always available for questions. Vernard and I felt we knew Daphne personally.
Steven S. - IL
David was reassuring, competent, personable, a very admirable representative of your company.
George C. - MD
Amanda did what other mortgage officers only talked about which was getting my property re financed and always was optimistic about the situation no matter how tough the situation became.
Joann P. - NY
Dan did a great job of explaining the process of refinancing and staying in contact with me throughout. I had never tried to refinance or make a real plan to address my debt. Dan remained good humored, nonjudgmental, and positive. I really thought his professional knowledge and personal style were just right. I would recommend him to anyone needing to restructure their finances. Each of the people I spoke with at Reliance First Capital were polite, upbeat, and helpful.
Jeffrey C. - NH
Daniel went above and beyond for us.
David K. - CT
Hire more folks like Mike. He was great to work with and really helped us through the process at a difficult point in our lives when a lot of other things were distracting us from being able to complete the process. Mike was the professional in the room at all times. He was respectful, polite sympathetic, informative, helpful and insightful at many time throughout the process. His patience and knowledge of what needed to be done to get us moving forward was invaluable.
Kenneth J. - IL
I have purchased several homes and have refinanced a couple of times in the past. The attention Chris provided was beyond what I had experienced in the past, as he always followed through, and even called to check in when he didn't have new information (but it told me that he was still engaged and not forgetting about me). Chris is truly a professional with exceptional people skills, as he listened to my needs and concerns, while crafting a solution that worked for us. I appreciate the professional attention Chris gave to us during this process.
Tony and Maria M. - NM
"Hello Becky. The picture (at right) is my baby girl who you and your company have made it possible to help her achieve her nursing goal."
"Becky Smith gave my family sincere attention to our financial needs. I had been trying to refinance my home for the past 5 years with negative results. We were always told "can't be done, you owe more than what your home is worth". Instead of finding ways to help, they found ways not to help. Not Becky, I'm so glad I called her and from day one (March-2013) Becky was on it and there was not one day that I did not receive a call or an email from Becky telling me that things were going well. Becky gave us hope."
Jeffrey M. - OH
Jerome needs a raise... He did excellent just like the last time we dealt with him. Show him the money!!!!
Robledo R. - SC
Well this first started with Pentagon Federal Credit Union screwing my loan app process all up from the start and denying me without even calling me to tell me and took my app money. So I decided to try lending tree not knowing I would get 3 calls from other lenders before even completing the lending tree app and 20 calls a day for weeks from lenders until I called lending tree to take my name off the list. The other lenders sounded like used car salesman and sharks with monotone voice mails. Jessica called and left a message and returned her call and I said I might be interested in a week or so. I called back and after that it was cake work. All my questions and scenarios answered asap with knowledge. She got it done despite my credit obstacles. If anything at least call her first before anybody else and chances are she can close it. You can tell in one's voice that she looks at her job as a challenge and a reward not just a number. (as posted on LendingTree.com)
James N. - NY
Jim was exemplary is his service during my process.
Joe C. - NH
I'm sending you a quick note to commend you and your team, especially Ken Kuck, on my recent mortgage refi. The mortgage itself was not straight forward and had some bumps along the road but ken showed a high degree of 'sticktuitiveness' and charged forward to make this refi happen for me.
A lot was at stake with this refi and ken took it personally and, in my opinion, did an amazing job.
I'm a retired New York City firefighter and immediately was drawn to Reliance First Capital and Ken by virtue of geography as my heart stayed in New York. Needless to say it was a great decision and I felt you should know of how satisfied and pleased we are with Reliance due to Ken's hard work and professionalism.
In today's world you only hear of complaints but I figured it would be nice to hear positive things.
Thank you for running an extremely professional ship and thank you for Ken knowing his job so well.
Jeffrey M. - NY
Kevin was fantastic. Very courteous, professional and capable. I would recommend him to friends and family.
Susan J. - IL
Erick was beyond courteous and helpful. He checked to make sure I understood everything clearly and followed up much more than I had expected. It was like working with a best friend! Erick, I cannot thank you enough! You have worked so hard and made this possible for me. I feel as though I can start to get my life back on track! I hope we don't completely lose touch with each other, Erick. You have been so good to me; one of God's Angels right here on earth.
Hugo C. - NY
Erick handheld me the entire process. He was so easy to work with, proactive and responsive. Being able to communicate in my native language was also very helpful.
Andrew L. - NJ
We spoke to about 5-6 different potential mortgage companies during our initial search. From my first conversation with Felicia I felt she listened carefully and explained thoroughly. Her communication throughout the process was great- prompt, courteous, professional, complete. Both my husband and I felt comfortable with our loan package and the process. Thank you!
Charles S. - ME
Frank is a great guy to work with. He was professional, courteous and attentive to our needs and concerns. We would not hesitate contacting him for any future mortgage needs and would gladly recommend him and Reliance First Capital.
Douglas P. - OR
On a daily basis Lisa would update us on the need paper documents and the progress of our loan application from start to finish Lisa was managing the process and informed us of the progress.
Charles T. - NY
Phyllis explained the process from start to finish and kept me informed daily of what was going on......
Daniel W. - NY
My Reliance First Capital mortgage specialist was amazing! She demonstrated supreme product knowledge and provided outstanding good service, which created a very good overall experience. She went many steps beyond voicemails and automated responses and worked around my schedule to make sure I understood all my options. I received a mortgage that fit my exact goals and tricky situation perfectly!!! Thank you PZ!! (Highly Recommend) (as posted on LendingTree.com)
Shane L. - PA
Steve and Eric were great to deal with and got me the loan I needed. Great communication throughout the process and I couldn't be happier.
Edward G. - NY
My refinance transaction with Reliance First Capital went smoothly. The process was easy; the rates were competitive. My mortgage analyst Eugenia "Genie" Evanko was the best. Genie was competent, patient and professional. She kept me well informed in a timely fashion throughout the process. I would recommend, highly, working with Reliance First Capital and Genie Evanko. (as posted on LendingTree.com)
Anthony S. - PA
We were very satisfied and would recommend. (as posted on LendingTree.com)
Brenda N. - NC
Adam went above and beyond all expectations and was always helpful and considerate.
Tonia D. - OH
Anthony was fantastic. He always kept me updated and answered my questions.
Robert F. - MD
Bonnie, teacher, advisor and friend. She was patient with my ignorance of the requirements and process of mortgage banking. (as posted on LendingTree.com)
Deborah H. - AR
Brendhan Jones was very easy to talk to and very informative.
Krista L. - PA
Chris was very helpful and wonderful to work with.
Walter L. - PA
Chris Visco and Reliance First Capital expedited our loan refinance without hassle and in a timely manner. We are very satisfied with our experience! (as posted on LendingTree.com)
Jarrod N. - PA
Cindy made the process run very smooth for me. She sent all the documents electronically and contracted my insurance company. I would have not refinanced if Cindy didn't make the process run smoothly.
Leon J. - NC
Danny was more than helpful thru the whole process.
Harold T. - SC
Please allow me the opportunity to give my highest praises to you in behalf of Ed. It was sheer joy to interact with him over the phone for the period of time that my wife and I were in the process of refinancing the mortgage on our home here in Columbia. Ed was extremely professional in his handling of our financial business and made the process as unstressful as I could imagine anyone might be able to. He was very forthcoming in advising us on the progress of our account and he also provided valuable insight into what issues and concerns may arise as we moved through the process. As we entered the procedure, he assured us that if everything went smoothly we could well close on our refinance within a month's time - he was dead on with this. He kept us apprised of progress of the account with almost daily phone calls and free-flowing advice (something we dearly appreciated during this period of being in limbo). His assuring nature and calming demeanor made this a very almost easy procedure. I can't speak highly enough of how he handled my wife's and my concerns. In addition to handling our case very professionally, Ed's personality set us at ease. When we spoke with him over the phone, it was almost as if we were talking and joking with someone we had known for a long period of time. (I think he sided with my wife on the laundry issue - I need to speak with him about that.) :-) Ed seems to be a genuinely good guy with whom I've developed a friendship. We're thankful that the Fates paired Ed with us. Should I ever have the opportunity to advise someone dear to me on which course to take in refinancing their property, my strong advice would be for them to go to Reliance First Capital and try their best to get Edward Winder Jr. to handle their affairs.
John K. - NY
The overall experience working with Reliance First Capital was great, they met all of my needs. The great thing on this process was that it was all done over the phone and thru e-mail which was a great asset to the process with my busy schedule. The process was quick and easy and they were able to answer all of my questions quickly and put my mind to ease. I would definitely recommend Reliance First Capital to others. (as posted on LendingTree.com)
Allan H. - PA
Gregory went well beyond our expectation to offer us information. He was courteous and patient throughout the entire process. Greg is a hard working, bright and impressive mortgage analysis who is always readily available to answer questions and to give advice. He's the BEST!!
Irving B. - NC
Regan was relentless in providing assistance to us during each potential hurdle during the loan process.
Casey S. - NH
Rhiannon [provided] exceptional customer service.
Melvin L. - LA
Richard is the most professional and easy person that I have ever worked with on any type of home loan. I will forward his information to my relatives who sell real estate and my friends that are going to refinance their homes.
Esther R. - NY
Richard was my analyst. He was very pleasant and displayed a feeling of genuine personal interest in my situation. He initiated calls, did great, timely follow-up response and was never over bearing or dictatorial; he just displayed humility in his encouragement. His persona was one of, if not the main reason I completed the refinance with your company. I, otherwise, would have possibly done my transaction with my then mortgager. Richard is a wonderful individual and is a credit to your company.
Roger M. - LA
I would like to see Adam get a pay raise because he is the best! Ya'll need more people like him!!! Just being honest.
Charles H. - AL
Amanda provided exceptional service and kept us informed during the entire process.
Yolanda H. - AL
Amanda [was] very competent, knowledgeable.
Charles H. - AL
Amanda was very competent and provided exceptional service. She kept us informed during the entire process.
Kimberly A. - NC
Cherard is definitely an asset to Reliance First Capital.
Rosa B. - NM
Christopher did what he said he would when we started the process. Chris did an excellent job of keeping us informed and following through.
Richard G. - NC
Adam was very friendly and informative. He kept us advised every step of the way regarding the status of our loan. All of our phone calls were returned promptly.
Ann B. - NC
Amanda provided excellent service; she was thorough, courteous, and was very responsive to my questions.
Patrick C. - LA
After several refinances (including one very recently) we were expecting the same horrible experience we'd been put through with other lenders. We were pleasantly surprised, shocked even, at how uncomplicated, quick and responsive Reliance First Capital and Chaka were to our needs.
Priscilla M. - NM
I was not looking forward to refinancing my home. Daniel Benigno took care of everything, he kept me informed with everything that was going on. I felt very confident the whole time. I would recommend Reliance First Capital to all my friends and family. (as posted on LendingTree.com)
Carolyn C. - TN
You were great to work with and kept us informed. The settlement attorney said she had never heard of your company but all of you were so nice to work with! Keep up the good work.
Timothy J. - PA
I am pleased that Felicia was willing to work through my loan even though my income is not simple to figure out.
John T. - PA
This was the easiest and least stressful transaction I have ever done! The specialist was very knowledgeable and easygoing. I love that we were able to do everything over the phone and email and only have to sign closing documents in person, and the closing company came to us on our schedule! Highly recommend this company! (as posted on LendingTree.com)
Gary L. - PA
Chris was professional, courteous and prompt with his presentation and follow-up to my questions.
Steven S. - NY
Greg handled everything quickly and efficiently. I was amazed how quick the process was.
Donald S. - CT
This is our second time with Reliance First Capital and Jim, if it weren't for Jim we may have looked elsewhere to refinance.
Lisa H. - LA
Toi was my [Mortgage] Analyst. She was amazing. Her attitude and professionalism and patience made this a truly wonderful experience.
Troy F. - LA
Wade was quick to answer all questions and to explain what was happening during the complete process.
Ryan J. - PA
Yana was genuine and informative. She took her time to explain different processes to both my husband and myself and made us feel like she cared and was really trying to find us the best deal.
Charles F. - NC
Becky made everything hassle free... Thank you all very much for the very smooth service!!!!!!
John D. - AL
Chaka was courteous to me at all times, promptly answering my questions and returning my phone calls. He was completely professional, courteous and a pleasure to work with. I would highly recommend his services to anyone who is seeking to refinance their mortgage.
Edwin W. - PA
Cullen expressed a real interest in helping me, and explained all of options that would accomplish just that.
Margaret S. - PA
Eileen and Terrance kept us informed at all times, explained the process and were very professional and courteous.
Linda K - NJ
I had not believed that an introduction online would have made me feel so at home and comfortable but in addition to Bonnie Molluso being efficient and bringing me Reliance First Capital's good office clarity and ease of use she was warm and friendly. I would encourage others to use this firm AND Bonnie. As I said, "Bonnie rocks!!!!" (as posted on LendingTree.com)
Mavis E. - CT
Carlton returned my calls promptly, answered my questions and provided me with information that I needed to get my loan funded. At all times he was professional, friendly and courteous. He made the process painless and smooth.
April H. - PA
Many companies contacted me about refinance but only Chad was able to figure out what my family needed in our special situation. All other companies lead to dead ends and not calling back. Chad was always accessible all of the time through email and even his cell phone when he was at home. He went above and beyond to make sure I knew what was going on in the process.
Michael C. - OH
Mr. Ryan Kearney is the best! If you are thinking about a refinance contact him at Reliance First Capital. I give him and Reliance First Capital 5 stars all the way! Thanks again Ryan and Reliance.
Mark D. - PA
I have only positive things to say about my experience with Reliance First Capital and with Tom Hanft, in particular. Tom was thorough, patient, and entirely professional at all stages of our mortgage refinance process. In addition to offering the most competitive rates, the customer service was top-notch from start to finish, including sticking to what I initially thought was an overly optimistic target closing date (which was met). I also appreciated that Tom's boss, Greg, contacted me to say that he was Tom's back-up and if there was any issues whatsoever, or if Tom was unavailable for some reason, I should contact Greg without delay. Never needed to do this, but it made a favorable impression on me---made it clear the company stood behind the entire process. In short, I would recommend Reliance First Capital, and Tom Hanft in particular, without any reservation. (as posted on LendingTree.com)
Karen S. - PA
Chris was terrific. He educated me about the refinance process and made the whole process smooth and painless. He was really great. I am very pleased that I chose Reliance First Capital and very pleased that Chris Murphy was my mortgage analyst. If it wasn't for him, I might have gone with a different mortgage company.....but I'm glad I didn't!
Shirley E. - PA
Daniel is the only one that we dealt with during our process. He was outstanding - giving us information every step of the way.
Jay C. - KY
Ed ensured that any changes or modifications anticipated were going to fit into our financial plan.
Karen S. - PA
Gary was personable and professional during the entire process. He kept me in the loop at all times. He always asked me if I had any questions. Basically, he's a good "hand-holder" through the process. He knows his business and does his best to help his client. He helped me when I thought there was no help. Gary took the time to research programs for me. He made sure I "dotted my i's and crossed my t's". I appreciate that I was dealing with one individual, instead of being passed around the office. When Gary was out sick, his manager, Mike, kept me in the loop so I wouldn't miss any deadlines, and I knew where things stood all the time. I have a Real Estate Agent for life, and now I have a Mortgage Analyst for life. When the time comes again, I know I will have two reliable resources.
Mary E. - LA
Krystal was always there for me!!
Phillip B. - NC
Regan, our Mortgage Analyst, has assisted us on two occasions in the past year to refinance our home. Over the years we have probably done somewhere around 20 mortgage loans/ refinance loans. Regan is the Best that we have worked with anywhere in the U.S.
Sabrina G. - LA
Najuma was exceptionally helpful and professional.
Charles W. - SC
The entire process was excellent...[Ruth] was very professional and was able to answer all my concerns..
Janet E. - SC
I would really like to give 100% of the credit for me doing this loan to Jessica. She was always friendly and always very helpful and very informative during this whole process and working as a Real Estate Secretary myself, I can honestly say that this was experience was great. Thanks again to Jessica and hope to work with her in the future....
Gary G. - IN
Mike was fun to work with.
Daniel B. - NM
From start to finish I worked with one person. I can't tell you how refreshing this was compared to the 5 previous lending endeavors where I was handed from one person to the next. Please recognize how important this is, but more importantly, cater to those employees that truly make your organization shine. Customer service has become an antiquated concept but to many it is still the most valuable product you can offer. Do whatever it takes to retain valuable employees like Tom. In the current economy it is a common trend to try and squeeze every last ounce out of the workforce. Be aware that employees like Tom are very rare and their worth is impossible to quantify. Tom and those like him are a commodity, do not take such people for granted because your reputation is carried upon their backs. This was not my first time around the mortgage lending block with 5 previous endeavors. I shopped through many lenders without satisfaction and to be honest if I had not spoken with Tom I would not have chosen RFC. Credit my business to his efforts alone. I cannot speak highly enough of Tom. From start to finish Tom displayed impressive knowledge of the business and his honesty and integrity were always readily apparent. He alone was the deciding factor in my decision to choose RFC. For me customer service is the floor of expectation. In every aspect Tom took it all the way to the ceiling exceeding every previous experience I have had, even working from home and during times of illness. The man was diligent, personable and efficient. Considering 5 previous mortgage loans I can honestly say my experience with RFC was hands down the fastest most painless experience I have ever had. I would even call it pleasant which is hard to say about any such process. I have already recommended RFC to a close friend who is now in the process of a refi, credit solely to Tom. You are an asset to your company I hope they recognize. Thanks again Tom here's a shout out to you.
Anthony T. - PA
Thank you for all your help, but I decided to go in a different direction. You provided me with excellent customer service and were very patient with my schedule. Perhaps we can do business in the future. You are a true asset to your company.
Rolf B. - NY
Great service, fast, responds to all questions. Got a loan against all odds. Jim Heisser was very nice and efficient. (as posted on LendingTree.com)
Harry L. - SC
We were upset with our rates changed three or four times started with 3.26 then went to 4.0 then 4.5 and I think it went up to 4.6
Patricia H. - MD
Lisa gave me exceptional service - she returned my numerous phone calls right away to explain this process to me and kept me informed the whole time. She was wonderful!
Jason H. - AL
These guys did a great job of presenting my options based on what I wanted to do with my refi. The customer service was beyond any expectations I might have had; Mr. Valentine and his supervisor seemed to have a personal interest in helping me work through a couple of paperwork challenges that presented themselves along the way. (as posted on LendingTree.com)
Kathy S. - OH
David was very polite and had a good phone demeanor. Though he could not answer all my questions, he was quick to find answers and get back to me.
Arlington P. - KY
Great agent to work with and always there for me when I had questions. Loved that he looks out for my interest and not just in for the money. Ed Bailey is a trustworthy man that I would recommend to anyone looking for a refinance agent. Great guy and great agent. (as posted on LendingTree.com)
Marsha D. - MD
I worked closely with a Reliance analyst who was extremely responsive to my needs. He kept me informed of the process and progressive every step of the way up until closing. He worked hard to find me the best rate and presented me with multiple options to choose from. I will highly recommend Reliance to anyone looking to refi in the future. It was a pleasure working with this group of professionals. (as posted on LendingTree.com)
Margaret L. - NJ
Brendhan was always there for me and answered my questions and concerns right away. He has a very professional manner about him and very comfortable to work with.
William G. - TN
I selected Reliance because of Marcia's initial response to my request about a refinance. She was very professional and immediately put me at ease by giving a quick overview of the process. Once we started working together, Marcia helped me understand more about my finance situation than I knew. In addition to helping us out with our mortgage, she has become a friend as well as a mentor in my eyes. If all employees at Reliance are like Marcia, you do more than just help people save money on their home loan. You put us on a path to restructuring our lives. Thank you and thanks to Marcia for making this a very easy process. One other thing.....your team made the process seamless. It was extremely appreciated that I didn't have to leave my house for anything! Everything was always provided at my disposal.
Terry G. - TN
Marcia was so great to me. She made the process so seamless and was extremely patient with me. She is a great adviser to those of us that are not clear on financial processes.
Michael J. - TN
Keep Marcia forever. She is a trooper! Marcia is an extremely hard worker and she worked her tail off when most other originators would have given up and moved on to the next lead. Marcia is full of professionalism and provided awesome customer support and kept us informed during the whole process. Thanks Marcia.
Sau T. - PA
It was a pleasure working with Tina-Marie and Cody.
MaryAnn C. - ME
William was wonderful to work with, was always extremely polite, courteous and helpful.
Hal R. - NY
My contact at Reliance First Capital was knowledgeable and capable. He understood the mortgage products he had to sell and asked the right questions of me to give me the right fit for my needs. I had an unusual situation and Rich B. was great to work through it. The process was just as he explained, there were no surprises and the transaction went very smoothly. (as posted on LendingTree.com)
Craig C. - ME
They understood the process well enough to suggest a solution to my financing problems that no one else did. They were also willing to put the time in to make it work. It took almost four months to put things together but it worked. Very happy with their efforts and the efforts of Tom Hanft in particular. Thank you, Reliance. (as posted on LendingTree.com)
Sandra D. - FL
Ruth [was] awesome.
Brian E. - OH
Ryan was a tremendous help throughout my refinance process. His honesty and guidance helped my family achieve our goals quicker than I thought was possible. I'm truly thankful I was able to do business with Ryan.
Stacey V. - PA
Ryan was our mortgage analyst and he kept us informed about how our loan was going. He returned our calls right away, and answered any questions we had.
Mary H. - PA
Steve went out of his way to keep me informed and was helpful in helping me to understanding the complexities of the mortgage process.
Michael O. - AL
Tina-Marie provided me with the most courteous, knowledgeable, service I have ever received from any banking institution. She keep me informed at every step of my loan process, when problems came up, she notified me immediately and always informed me of the steps she was taking to correct or obtain the info needed. It was simply a pleasure to work with her.
Reuben C. - NC
[Toi] was a pleasure to work with.
Sandeep W. - CA
My experience during this whole loan process was extremely good. [Amelia] was an all-rounder. She had answers to whatever my questions were. Thanks a lot to her.
Bretton W. - AR
Brendhan was my Mortgage Analyst and I could not have asked for a smoother refinance. Brendhan was honest, trustworthy and stayed with me the entire way.
Ronald B. - AL
Both Chris and Reliance First Capital did exactly what I expected of them, nothing more, and definitely nothing less.
Carolyn D. - NY
David was very dedicated, very communicative, responsive, flexible, and, above all, very reliable and honest.
James P. - OH
Reliance was a pleasure to work with. I was constantly followed up with by a real person!!!! Generally, it was the same person every time, unless it was his boss, asking how he was doing. Very good customer service. The only bobble in the whole thing is that they changed my rate up at the last minute. Although they said it was a market thing, I'm sure someone higher up in the management of the company told them to push it. They got it, but it kept this overall review from being a perfect score. It was a real let down that is not fully shown in the rating, but I feel my rating is fair. They guys were perfect aside from that one thing. (as posted on LendingTree.com)
Willie C. - TN
Laura was very nice and helpful. She helped me get my papers and when they said I had city water she helped me prove I didn't so I wouldn't have to spend a bunch of money. I know she cared about me and saving me money.
Brian H. - TN
Marsha was an exceptional loan officer, we were so very pleased with her customer service, if you give out employee of the month awards she is your girl! I wish we could have met in person, I feel like she is part of the family now that we talked everyday several times a day! She always answered my calls and my questions, if she didn't know the answer right then she would find out and call me right back, I have since referred several people to Reliance First Capital only because of the excellent service [provided by] Marcia! I have given several people Marcia's name and phone number, she was the best!!!!
Pamela N. - ME
I just wanted to send an email to let you know my refinance closed last Wednesday and I'm thrilled! Thank you for taking me on as a customer, it's been a truly wonderful experience.
You know my concern when originally telling you about my mortgage company and refinancing through them that there was a trust issue, you offered me your Friends and Family Program and put Mary Siegel on my case. She was amazing! Mary made this process which we all know can be painful, a very easy and pleasant experience. She was working on getting things taken care of behind the scenes constantly to make sure all the ducks were in a row so as to not create any stress for me while it was being done, that's more than anybody could ask for who's going through this process. She got the refi started and got it finished in just a little more than month's time---short and sweet! Mary turned herself inside out to get the best rate and bottom-line fees for me as well as pushed to get this closed as quickly as possible for escrow purposes as well as for locking in my rate. I have to say the added bonus through this experience is Mary has become a real friend, I trusted her two minutes into our first conversation---you know how important that was for me and through the whole experience kept my trust and became somebody I am happy to call a friend now. You have good people working for you but, I'm guessing you already know that.
I wanted to be sure to let you know how much I appreciated your help with this refinance process, it was so generous of you to put the offer out there and take the time you did with me to make sure I made an informed decision. I would readily recommend your company to anybody who is looking for a mortgage company they could trust.
Bruce B. - MD
It will be difficult to improve on something that that works so well and has great employees in place already like Nick. Nick should receive an award for outstanding service and performance. It has been a pleasure working with Nick, I told Nick I might just call to say hello from time to time.
Jared B. - OR
Steve was an excellent mortgage analyst, I will recommend him to all my friends and family. He provided excellent service and was always very quick to respond to any call or email that I sent to him!
Brenda K. - PA
Chad helped me from the very beginning to the end. He was always there for me if I had any problems or questions. He was very personable and eager to help me with anything I needed. He explained things to me and if I didn't understand the first time, he would explain things until I understood. I didn't feel stupid asking dumb questions. Chad was fun to work with. I would highly recommend him to anyone.
Sherry K. - OH
Even though we never had any face to face contact, I believed [Sean] to be sincere and up front....responded to any concerns and questions I had.
Robert L. - CT
Ron was an excellent Mortgage Analyst. It was a pleasure to work with him.
Kathrine H. - MD
Amy provided exceptional service throughout the loan process. She was a pleasure to work with and extremely persistent in helping me through the loan process. I would be happy to recommend her to anyone seeking a mortgage.
Donna M. - PA
Gardner was the only person that I talked with. He seemed to be very serious about his work.
Thomas M. - PA
Chris was excellent in his persistence to get us our loan. Chris came through when I was losing all hope of ever refinancing again. He worked with me through some difficult circumstances I had on my end. Chris represents Reliance First Capital in extraordinary fashion. He is a very big asset to your company.
Nancy C. - PA
Cindy was very informative and professional.
Kamala B. - LA
Michael was wonderful. My situation was a little usual and took some creativity to structure, but Mike was up for the task. He and his co-workers provided exceptional customer service that surpasses other companies I have worked with. The personal professional relationship that we made will keep my coming back to Mike for all my refinancing needs. I have and will continue to recommend him to all my investor friends.
John G. - NY
I dreaded the thought of refinancing my mortgage again. I went through a lot pain the last time with my loan company dragging their feet (despite having excellent credit). Then would come the requests to send the same documents over and over. More foot dragging, finger pointing, and no updates. Very painful and frustrating for no apparent reason.
Heading into this mortgage refinancing, I had very low expectations. Everyone I talked to seemed to have the same or worse exercises. I did not think it was possible, but I found (actually they found me on Lending Tree) a competent and efficient loan company. I really did not think it was possible to use those two words in the same sentence when describing a loan company.
From my first contact with Reliance First Capital and Jim Heisser (the person handling my load) it was nothing but a study in efficiency and competence. It took a month from start to finish (a record time from my past exercise), but that included 10 days without power or gasoline after hurricane Sandy.
Jim was a pleasure to work with. He kept me updated by e-mail and phone calls. I did not have to chase him. For example, I asked Jim a question on a Friday afternoon that he had to research and he called me at 8:30am on Saturday with the answer. I was main bottleneck for keeping the process moving and not Jim. This was quite the role reversal from past mortgage experiences. On one occasion, Jim needed a check from me, but I would not be able to get it to him by mail or in person for a couple days. Jim drove over 40 miles to my home through Long Island rush hour traffic to pick up the check.
I really can't say enough good things about Jim Heisser and job he does. I have already recommended him to several of my neighbors and friends who are thinking about refinancing. Jim has restored my faith in the mortgage industry. Who would have thought it would have been possible to have a fast and painless experience refinancing your mortgage. I can only shake my head and wonder why more mortgage companies can't be like this. But they're not, and this is what makes Reliance and Jim Heisser stand out.
Charles G. - TN
Mr. Regan Rutledge really did an excellent job trying to tailor the loan to fit me. He made the process as very easy and his communication throughout the whole process was excellent. I highly recommend Reliance First Capital.