IT Business Analyst

Company: Reliance First Capital LLC
Industry: Mortgage
Position: IT Business Analyst 

Reliance First Capital is seeking for an entry level to mid-level IT Business Analyst to support various technology projects. The candidate hired for this role must have the ability to work in a fast-paced team environment with local and offshore teams, eager to make process improvements, and work independently with minimal supervision. The Business Analyst will be part of the Software Development Team and serve as a liaison between the IT organization, stakeholders, and/or vendors in order to provide business/technical solutions to meet business needs.


Job Responsibilities:

  • Schedule and facilitate requirements gathering sessions

  • Work with management, vendors, stakeholders, team leads, developers and others as needed to help refine projects

  • Analyze, troubleshoot and provide proposed solutions regarding products, systems, applications and software issues. Facilitate the resolution of issues in conjunction with members of the software development team, QA team and/or hardware/network team through analysis, problem solving, and recommendations

  • Document business requirements with artifacts such as current/future state workflows, user/process flow diagrams, wireframes/prototypes, data models, scenarios, and others as needed

  • Create functional specifications that capture all interface behavior for all types of users of the system and any front end or back end business rules

  • Ensures processes and systems are compliant with company policies, applicable laws and regulatory changes. Brings potential impact on operations to manager’s attention

  • Support the development team by communicating requirements and functional specifications

  • Work with other Business Analyst and/or Project Manager to ensure accurate project review and tracking throughout the project life-cycle.

  • Triage issues (defects/bugs) with the QA team to ensure alignment with the defined requirements and providing responses to issues as well as keeping documentation up to date

  • Perform impact analysis on any addition/modification/deletion of requirements

  • Monitor and report on progress and deliverables

  • Assist Project Manager to perform other related duties, as requested


  • Bachelor’s Degree in Business Studies, Information Technology, or related field, required

  • Minimum of two (2) years Business Analyst, IT administration, or technical experience, required

  • Excellent verbal and written communication skills, required

  • Strong analytical and organizational skills, attention to detail, and problem-solving abilities

  • Knowledge of project management principles and process (Waterfall, Agile, Scrum, Kanban), preferred

  • Knowledge of Project Management tools (Jira, Confluence, Axure, MS Project, Word, Excel, Visio, PowerPoint, etc.), preferred

  • Knowledge of Digital tools and technologies (Rest API, XML, JSON, SQL, Photoshop, etc.), preferred


We Offer:

  • Salary Commensurate with Experience

  • Medical, Dental, and Vision insurance

  • Company paid Life, AD&D, and LTD insurance

  • Aflac

  • 401(k) participation

  • Paid time off benefits

  • Flex Spending accounts

  • Great work environment

Reliance First Capital, LLC is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, any other characteristic protected by law. NMLS# 58775

© 2021 Reliance First Capital, LLC.  All rights reserved  NMLS ID # 58775

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