Testimonials

Video Testimonials: reviews from actual Reliance First Capital customers telling of their experience with our firm:

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Reliance First Capital
mortgage analyst because they've been put through rigorous testing and background checks by the Federal Government, State Governments and by our organization. Also, every one of our mortgage analysts are registered with the National Mortgage Licensing System (NMLS).
 
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Written Testimonials: reviews from actual Reliance First Capital customers who sent in letters, emails, posted online reviews, and/or completed Funded Loan surveys. Surveys below are listed in chronological order (newest first) as of July 6th, 2018 unless otherwise denoted.

Erick and Betty P.

Betty P., PA

My husband and I are so grateful that we had the pleasure to work with Austin Clayton, I have never dealt with a professional person as he was to us. He was so pleasant , guided us through every process, that we needed to complete before the loan would go through, and then get the appraisal done, he was there for every step, we have never had a person like Austin to help us like he did, he worked so hard on our account, even if we had any question after closing during the week, and on weekends he was there, amazing personality. We just wanted to voice our appreciation for Austin Clayton, and to let you all know, what kind of a Mortgage Analyst you have working for you.. My husband and I would defiantly recommend Austin and Reliance First Capital. Again, thank you Austin, you’re the best…

October 2017

Donald S., MA

I would like to express my appreciation for working with Donna Titone as my primary point of contact through my recent refinancing with Reliance First Capital. Donna is a consummate professional who was of great assistance throughout the process. She possesses what I call real-time communications skills and dedication, always available, on-point and very responsive. As with most refinancing processes, there were myriad underwriting demands and information corrections and research items along the way. Despite any administrative challenges, Donna was always straight forward, knowledgeable and focused on a successful outcome. When I became frustrated with multiple underwriting requests and near ready to pull the plug, she was encouraging and assisted in keeping things on track. I would recommend her without reservation to others, and am confident she will build a strong career with your or any organization.

December 2017

Donna Titone and Tammy Kaur

Heather W., OH
Andrew was amazing throughout this refinancing process. He listened carefully and was able to create the perfect loan for me. He was friendly, patient, and contacted me back quickly with any questions or concerns that I had. I will be hanging onto his name, email, and phone number just in case I have a friend of family member that is interested in purchasing a home or refinancing their home. Thank you so much for making this process easy!!!

 
Adam H., OH
If only the banking industry would be staffed with more Austin Claytons. To those who manage Austin, you must enjoy every day knowing that little direction is needed and his responsibility/communication talents carry him forward and serve your company well. I work for Gallup, who is a management consulting firm as a qualitative researcher with expertise in hearing/measuring/evaluating talent. While I did not formally interview Austin or ask him our talent bank questions – his talents themes are present in every conversation and in the work I saw him do over the last month. You’ve got a star working there – hold on to him! What I was impressed the most about was his speed, professionalism, confidence, and attention to detail; also, the ability to translate what was going on in the process to keep my family at ease as each step persisted. His calmness gave clarity and indication that our finances and personal information were in the best possible hands. Aside from this, here is what blew me away. He answered his phone each time I contacted him. I know…one would think this would be the norm, but I’ll tell you from the banks I talked with before Austin – it was not. Again, Austin thank you for your hard work and dedication. You’ve been a pleasure to work with and have made this transaction stress-free. We could have not asked for a better experience, and trust me when I say – we will be passing your information along to others we know that will be purchasing a home or looking to refinance their home. One sign of exceptional performance on the job – is more work, so I’ll do my part to ensure more is on the way! Have a great rest of the week!

 
Robert L., OR
Bradley Goldman was a pleasure to work with and was always so responsive to our questions. He was made the process very smooth and easy. I would recommend Reliance First Capital to all my friends and family. On a personal note I would personally like say thank you again to Bradley Goldman. he really took the time to help us threw the loan process. He was very knowledgeable and helped us choose the mortgage that was right for us . He always took time to answer any questions we had and made us feel comfortable.
 

Terry M., NC
Breanna Devlin was always available for questions as they came up. We communicated both by phone and email. She made the process run smoothly from start to finish. With her help, I was able to close in a little over three weeks. Breanna was able to answer all my questions as they came up. Breanna kept in contact during all phases of the refinance process. Completion of necessary documents was simple. With help from Breanna was able to close on the refinance in a little more than three weeks. All in all it was the best financial experience I have had.


James S., OH
Brian did a terrific job during a particularly long, and arduous refinancing process. He was patient, thorough, and responsive.


Larry H., SC
Caleb was our Mortgage Analyst, and he worked especially hard to see this through with us.


Craig F., OH
Christina Santiago!! Extremely helpful in entire process. Rasool Carey! Extremely helpful with processing of loan.


Craig K., MD
Christine Alice Crutcher provided exemplary service during this entire process! We had begun working with a different company and Christine's easy going, pleasant, honest and informative conversations made us decide to move forward with Reliance First. We also spoke to Frank (her supervisor?) During the process and he was incredibly helpful. Christine kept us informed via emails and phone calls almost instantly when any changes were made or when we needed to take any type of action. Both she and Frank informed us of all of our options and we were confident that we received the best possible option for us. We could not have been happier with the entire process!
 

Ashley O., TN
Christine Crutcher was phenomenal. She is a master at her profession and worked with us as if she was a family member. She offered great council, honesty and stayed on top of everything. We trusted her and her treat and felt wonderful about each step in the process. The timeline was swift and we got our magic number. We’d recommend her and Reliance to everyone.
 

April E., NC
Cody was AWESOME!! Helped me in every way and did everything he said he would!! Closed right on time!! I called around and spoke with a lot of different places before deciding to go with reliance first capital but after Cody called me back the first time I felt at ease and he answered all my questions and was able to help with the underwriters. What a great experience!
 

Keishia S., MS
Dakota was very professional, courtesy and knowledgeable as to what Reliance could offer my husband and I. Every time we spoke he was focused on our needs and that meant a lot.
 

Richard H., PA
Dan was the BEST. Very professional, it was a pleasure dealing with him.
 

Diane S., MA
Hi Donna, this is Joe. Diane and I thank you for working with us. Just wanted to let you and Tammy know that. Hope that your day is going well and wishing you both God's speed. Thanks again.
 

Barbara P., AR
Francis Allen Pesci was the best loan officer we have ever worked with. He was kind, extremely responsive and took the time to go over all options with us and answer any questions we had along the way. We found him extremely knowledgeable, and very helpful and responsive. He went over every step of the process with us in great detail, and made sure we were up to speed and informed the entire time as well. Allen made us feel hopeful from the start, and completely at ease the entire time we worked with him. He made the process of getting a home loan a happy experience instead of a stressful one. We will definitely call him again and cannot thank him enough for helping us to buy our dream home.
 

Lisa C., MA
Genna was AMAZING! She earned my business even though I was ready to sign with another company. Genna's personable approach followed by a competitive product made First Capital the clear choice for my loan needs. Genna successfully facilitated 4 loans simultaneously for me and kept in constant contact on the status of every loan. Impressive! She is an asset to First Capital and has made a customer for life.

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