Video Testimonials: reviews from actual Reliance First Capital customers telling of their experience with our firm:
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Testimonials
Written Testimonials: reviews from actual Reliance First Capital customers who sent in letters, emails, posted online reviews, and/or completed Funded Loan surveys. Surveys below are listed in chronological order (newest first) as of January 2nd, 2026 (unless otherwise noted). To read more testimonials from our customers click here. Compensation was not paid in exchange for any testimonial on this site.
Erick and Betty P. thank
Austin for his hard work
Betty P., PA
My husband and I are so grateful that we had the pleasure to work with Austin, I have never dealt with a professional person as he was to us. He was so pleasant , guided us through every process, that we needed to complete before the loan would go through, and then get the appraisal done, he was there for every step, we have never had a person like Austin to help us like he did, he worked so hard on our account, even if we had any question after closing during the week, and on weekends he was there, amazing personality. We just wanted to voice our appreciation for Austin Clayton, and to let you all know, what kind of a Mortgage Analyst you have working for you.. My husband and I would defiantly recommend Austin and Reliance First Capital. Again, thank you Austin, you’re the best…
Donna Titone and Tammy Kaur showcase flowers their customer
sent in appreciation for their efforts
Donald S., MA
I would like to express my appreciation for working with Donna Titone as my primary point of contact through my recent refinancing with Reliance First Capital. Donna is a consummate professional who was of great assistance throughout the process. She possesses what I call real-time communications skills and dedication, always available, on-point and very responsive. As with most refinancing processes, there were myriad underwriting demands and information corrections and research items along the way. Despite any administrative challenges, Donna was always straight forward, knowledgeable and focused on a successful outcome. When I became frustrated with multiple underwriting requests and near ready to pull the plug, she was encouraging and assisted in keeping things on track. I would recommend her without reservation to others, and am confident she will build a strong career with your or any organization.
Ritu Sethi and a special thank you sent to her by Yveline in appreciation
Yveline L., MD
Ritu is beyond "EXCEPTIONAL" from the start to finish she exhibits an unprecedented professionalism. She went above and beyond the call of duty. "Your attitude will determine your altitude". She has the A T T I T U D E and there is no scale to measure that. Well done! Keep up the good work.
"WHO MAKES A HOUSE A HOME" by Michael and Wilhelmenia C. - NC
Reliance First Capital
A company you can rely upon
None of us is perfect
Some banks too don’t get it right
But Reliance has a forgiving heart
Carried by there employees
WHO CARE
WHO MAKE YOU FEEL IMPORTANT
THIS IS NO SIMPLE ADVERTISEMENT
BY AN ADVERTISEMENT COMPANY
IT’S BY A SATISFIED CUSTOMER
WHO IS PAR TOF THE
RELIANCE FAMILY
Dave R. and family in front
of their new home.
Dave R., OH
Thank you @reliancefirstcapital and @azzamhomes for helping us. God blessed us with a great home and opportunity. Carlton and Michelle provided personal care. They both took ownership in their duties. It was a pleasure working with them both. Keep up the great work. Communication is vital.
Nichelle L. - SC
Lindsey has been very polite, caring and beyond, reaching out to me and helping me with my mortgage from day one. I researched Lindsey credentials to make sure that that Reliant First Capital, LLC was legit. I even looked up her license to verify. Lindsey is the best licensed loan officer in Charlotte, NC because she always dedicates her time and commission was not her #1 priority, it was just making sure that I take the customer take the necessary steps to take care of my finances. Whenever I decide to purchase my next house Reliant First Capital, LLC is the place for me as well as my friends and family. I have never known a company so dedicated and caring. Reliant First Capital, LLC been in business since 2008 this is an excellent company!
Arthur M. - NC
Daniel, you are a Great 😃 Person to help me out with making the right decision on what way to go. I sure am glad that I returned your call before I went with the other company. They just wanted me to go with them and nothing else. He talked the talk but could not walk the walk. You did them both, You talk the talk and you walk the walk. Surely glad that you came along. God works in misterious ways for sure. He sent me You and your company. Have a wonderful Christmas 🎄🎁 and a Happy New Year. God Bless You 🙏.
Victoria J. - NY
Donna was an absolute pleasure to work with throughout the entire mortgage process. Her professionalism, diligence, and attention to detail were evident from day one. She consistently went above and beyond, taking the time to explain every step and ensuring we felt confident and informed in every decision. What truly sets Donna apart is her kindness and compassion. She genuinely cares about her clients and treats you with honesty and integrity, making what can be a stressful process feel smooth and manageable. Her dedication and work ethic are unmatched, and it’s clear she takes great pride in her work. I cannot recommend Donna highly enough to anyone looking for a mortgage agent they can truly trust.
Kimberly F. - IN
Ndae guided us throughout the loan process and was quick to respond to our questions or concerns. Happy to receive your services.
Barbara E. - SC
Richard was a genuine pleasure. He made sure everything was explained fully and everything went smoothly. From the beginning to the very end. I appreciate you, Richard.
Cheryl J. - AR
Words cannot express how amazing Carol has been to me during my 2 loan processes. I was referred to Reliance First Capital by a friend back in February 2025. From day 1, I felt a calmness in my spirit about Carol. I didn't feel pressured to do anything when we first talked. She provided me with a number of loan options, and let me decide which loan would be right for me. Carol walked me through the entire process from beginning until I closed on my loan. Fast forward 10 months later, Carol reached out to me to check to see how things were going so far with my loan. All was great on my end, and then she asked "Would you like some money in your pocket for the holidays?" I said SURE, and Carol begin to work on finding me a lower interest rate and loan that would work for me. And BOMB, a lower interest rate was found, and money was in my pocket. Thank you Carol for all of your amazing help and the friendship that I will never forget.
Sylvia P. - AL
Scott was very professional and courteous throughout the entire process. He was considerate and confident. He was always willing to answer my questions.
Joshua M. - SC
Sonney absolutely crushed this process. 8 business days from start to setting the closing date. Thank you Sonney! Your process was smooth and painless. Don't change a thing. Aside from saying that the entire experience should be a textbook case of how to do your job, I'm entirely satisfied.
Julianne M. - FL
Honestly Matt was the realest person I have ever talked to when it comes to financing. He was so incredibly nice, he always asked about my dog, Lucy, by name after learning she existed. He really went way above and beyond. Excellent job!
Patricia K. - TN
Kaydan kept in constant contact with us. Appreciate the great communication.
Sandra and William P. - OH
Vincent did a great job helping us.
Henry B. - NY
Ebonie and her team are as professional as they come and I would recommend her to anyone seeking to refinance their home loans.
Joshua M. - VA
Tyler provided exceptional service.
Sean L. - NC
Working with Nick was a joy, I cannot say enough about his caring personality and his genuine professional love for each one of his clients. He definitely made the entire process simple, he explained each step in the process from start to finish. His knowledge is unmatched, he’s a great guy and with a company with Nick and the team you are family, not just a client. Nicholas and Carolyn are both very caring open and honest they treated me like family not just a client. This is a awesome company with great caring knowledgeable people who will guide you every step of the process you are more than just a credit score you get treated with dignity and respect every step of the way.
Richard M. - NY
Donna and her whole team were exceptional. They were all professional knowledgeable and friendly. They guided me through the whole process. Donna was an absolute pleasure to work with. She was very knowledgeable and helpful through the whole process. If she didn't answer your call immediately, she was quick to get back to you. The turnaround time from application to closing was amazingly fast. Her staff was great to work with too. I highly recommend Donna for your mortgage needs.
Sharon L. - MD
Michael called us, found a wonderful loan for us and followed through to the very end. He was very professional and truly wanted to help us! I trust him and now I also trust Reliance First Capital. Thank you.
Jonathan C. - NY
Chad was great to work with. He was very transparent, explained everything in depth, and gave me options all along the way to best achieve the refinance we were looking for. Highly recommend Chad!
Peter P. - NH
Jeffrey made everything so easy and truly took an interest in us and what is going on in our lives. It went perfect.
Kimberly B. - TN
Martin was great.
Val S. - TN
Chris was awesome to work with. Gave us a heads up on what we would need to send them. And when small problems arose. He was right there to make sure we were Able to get everything we needed. Great staff and very pleasant.
Virginia G. - NY
Everything went smoothly. Joe was exceptional in handling all my needs and explained all aspects clearly and completely. He responded whenever I needed more information quickly no matter what time or day I requested it. I would not have entertained the funding without his help. Thank you. Give him a raise, he deserves it. I could not think of anyone at present but will refer anyone that needs this service in the future.
Sandra H. - GA
Phillip and Lisa were great and were always able to answer any questions as well as guide me in the right direction. If any future clients get this duo their loan will close. Thanks again for the great service. Never had a process that actually went so smoothly I'm very impressed.
Lynn F. - SC
Damien, Amanda, Caroline, they were exceptional.
Donna S. - NC
Jacob and Amy went above and beyond to help me through every step of the process.
James S. - NC
Everything went great. Jacob went above and beyond to assist me with every step in the process.
Chip M. - FL
Chris made my refinance experience incredibly smooth from start to finish. He was consistently attentive, easy to reach, and genuinely patient with every question I had. The entire process was quick, clear, and far less stressful than I expected. It’s refreshing to work with someone who truly cares about their clients and takes the time to explain everything along the way. I highly recommend Chris to anyone looking to refinance or purchase a home.
Angela B. - OH
Joel was exceptional!! Kept us updated throughout the process. Did a fantastic job. Joel and Reliance First Capital most certainly know the mortgage business. Joel was the best to work with. He checked in daily to let us know what was going on, couldn’t have asked for a better agent. Very pleased with Reliance First Capital.
Vada J. - TN
Joe was the most helpful person I could have got he went above and beyond everything to help me and no matter how slow I was in the paperwork he was so patient and diligent with me I appreciate him more than he'll ever know
Virginia B. - NY
Matthew was incredibly professional, responsive, and patient, answering all of my questions quickly and in a way I could easily understand. I always felt informed and ahead of the game. I highly recommend Matthew and his team. Matthew made a potentially stressful process enjoyable.
Diane R. - NC
Bryan is the Man!!!! I have a decent house which requires some updates. I could not afford to make the updates because times are really tough right now. I have quite a bit of equity in my house so I thought it would be easy to get a loan to help with repairs and updates. NOT SO. Until I met Bryan! He was able to get me a large sum of money, more than enough to make my repairs and updates and still have some cash. Other companies could only manage to come up with about 1/4 of what Bryan got me. I knew it could be done, but I knew there would be some challenges; our current mortgage is in my husband’s name and he died 2 years ago, I am self-employed, my debt to income ratio was a little high and my credit score was only pretty good. Bryan got through everything and did it all as a true professional. He never made me feel uneducated (I knew nothing of how all this works) or poor. For any challenge I threw at him his response was "that's ok, we would just need...." And he would tell me how to get through it all. He is just the best! Simply put you are in good hands with Bryan Carter. I would trust him with anything now. He came through for me - more than I thought was possible. Thank you Bryan!