Testimonials

Video Testimonials: reviews from actual Reliance First Capital customers telling of their experience with our firm:

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Reliance First Capital
mortgage analyst because they've been put through rigorous testing and background checks by the Federal Government, State Governments and by our organization. Also, every one of our mortgage analysts are registered with the National Mortgage Licensing System (NMLS).
 
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Written Testimonials: reviews from actual Reliance First Capital customers who sent in letters, emails, posted online reviews, and/or completed Funded Loan surveys. Surveys below are listed in chronological order (newest first) as of December 10th, 2019 (unless otherwise noted). To read more testimonials from our customers click here. Compensation was not paid in exchange for any testimonial on this site.

Erick and Betty P. thank
Austin for his hard work

Betty P., PA

My husband and I are so grateful that we had the pleasure to work with Austin Clayton, I have never dealt with a professional person as he was to us. He was so pleasant , guided us through every process, that we needed to complete before the loan would go through, and then get the appraisal done, he was there for every step, we have never had a person like Austin to help us like he did, he worked so hard on our account, even if we had any question after closing during the week, and on weekends he was there, amazing personality. We just wanted to voice our appreciation for Austin Clayton, and to let you all know, what kind of a Mortgage Analyst you have working for you.. My husband and I would defiantly recommend Austin and Reliance First Capital. Again, thank you Austin, you’re the best…

October 2017

Donald S., MA

I would like to express my appreciation for working with Donna Titone as my primary point of contact through my recent refinancing with Reliance First Capital. Donna is a consummate professional who was of great assistance throughout the process. She possesses what I call real-time communications skills and dedication, always available, on-point and very responsive. As with most refinancing processes, there were myriad underwriting demands and information corrections and research items along the way. Despite any administrative challenges, Donna was always straight forward, knowledgeable and focused on a successful outcome. When I became frustrated with multiple underwriting requests and near ready to pull the plug, she was encouraging and assisted in keeping things on track. I would recommend her without reservation to others, and am confident she will build a strong career with your or any organization.

December 2017

Donna Titone and Tammy Kaur showcase flowers their customer
sent in appreciation for their efforts

Yveline L., MD

Ritu is beyond "EXCEPTIONAL" from the start to finish she exhibits an unprecedented professionalism. She went above and beyond the call of duty. "Your attitude will determine your altitude". She has the A T T I T U D E and there is no scale to measure that. Well done! Keep up the good work.

February 2019

Ritu Sethi and a special thank you sent to her by Yveline in appreciation

Laurie K. - PA 
I've been working with Alicia for about a year now and have had several clients use her company for their Real Estate purchase. Alicia really goes above and beyond to help people who never thought they could purchase a home. If you've ever been turned down for a mortgage in the past, I encourage you to talk to Alicia and see what her company can do for you! 

 
 
Thomas M. - TN 
It's unbelievable how much work Angela put in to get be funded in this process over a year worth of emails and phone calls back-and-forth returns every time she is definitely an asset to your company as far as I'm concerned. 

 
 
Kevin M. - AL 
Audrey was absolutely INCREDIBLE! KEEP HER! She’s an asset to this company! Audrey went absolutely above and beyond to help me and my family surprise purchase our first home for our 8 year old son. She was very very courteous, understanding, honest, and all around a ray of sunshine just to talk to through the whole process. She made sure that we were satisfied to the fullest! 

 
 
Ryan M. - PA 
Austin was very nice and helpful when I called him! However I had to check in for updates! 

 
 
Brandon P. - PA 
I had put the idea of refinancing out of mind after several unacceptable proposals were presented by other brokers. Brandon called with a sound logical approach that would accomplish my goals. He locked in the interest rate and I executed my loan documents five weeks later. I was kept informed throughout the entire process, and guided through the document and information gather steps. Kudos to Brandon and the entire Reliance First Capital team. Their industry knowledge and professionalism gets a 'Five Star' rating from me. 

 
 
Lauren P. - OH 
I am very satisfied with the process and cannot think of anything to improve upon. Brian did a tremendous job navigating me through this loan process. It was a particularly stressful time for me, and he went the extra mile to help me through all the process step by step. 

 
 
Joanne M. - PA 
Brian is very courteous and knowledgeable. He worked very hard to meet our needs. Highly recommend! 

 
 
Faye A. - AL 
Could not have asked for a better Mortgage Analyst to work with. As far as I am concerned Bridget is the best! Easy and pleasant to work with. 

 
 
Faye A. - AL 
I was very happy to work with this loan officer. She made it easy and not too much of a hassle. She returned every phone call and answered every question. Couldn’t ask for a better person to work with. This was a very pleasant experience. Thank you so much! I am computer illiterate and she helped me all the way. 

 
 
Melanie P. - MA 
Bridget was absolutely amazing. She always was there when a question came up and explained everything so I could understand it. She was very professional and compassionate about our needs. Will definitely recommend her to anyone who needs and type of mortgage help. Will be working with her again in the future. 

 
 
Elsie C. - PA 
I had the best experience. Bridget helped me through. I was scared at first but she made me so comfortable, thanks Bridget. 

 
 
Richard C. - AL 
Bridget was very helpful with this refinance by keeping us updated on its status and calling at least twice a week to make sure every was going ok. She even helped a computer dummy, me, in how to do the computer stuff. If I need to, I will call her in the future and pass her information on to my VA friends. 

 
 
Melanie P. - MA 
The entire process was easy and painless from start to finish. I thought it was going to be painful and stressful. Not with Bridget's help. She listened to what we needed and came up with several options for us. She explained everything to us so we were able to make the choice which was best for us. Bridget also was there every step of the way even when it was a different department turn to work on stuff. I would highly recommend Bridget again and look forward to working with her again in the future. 

 
 
Davendra L. - NC 
Bryan went above and beyond to make sure all my questions and concerns were addressed. I was impressed by his willingness to help even after the loan funded. 

 
 
Sherae C. - FL 
I appreciate Caleb's professionalism and assistance during this process. He was very helpful in meeting my needs and financial goal, which was a blessing. 

 
 
Cathy S. - NC 
I would once again like to take this opportunity to commend Christine Crutcher as well as Reliance First Capital for the efficient and seamless re-financing of my home. This is the second time I have refinanced with her managing the refi as well as assisting my sister with a purchase of her home which Christine handled as well. She is an amazing asset to your company. I have never had anyone – over my many years of purchasing homes – had anyone that handled it with such attention and accuracy and enthusiasm as she does. The average time to wait on a response from her was maybe 5 minutes. I also would like to thank you for the part you have played in the current and past as well. I will continue to recommend your company – as well as Christine – to anyone I know who is purchasing or refinancing. It has truly been a pleasure. I wish you both – and your families - a very safe and wonderful holiday and a very Happy New Year! 

 
 
Awa C. - AL 
What a wonderful experience I had working with Chuck Franciscus in refinancing my home mortgage. I would recommend Reliance First Capital to everyone who is looking for a home loan or refinance. Chuck was so helpful in getting this accomplished. Extremely reliable and great communication during the process. Thank you Chuck for all your efforts and patience. 

 
 
Awa C. - AL 
What a wonderful experience I had working with Chuck Franciscus in refinancing my home mortgage. I would recommend Reliance First Capital to everyone who is looking for a home loan or refinance. Chuck was so helpful in getting this accomplished. Extremely reliable and great communication during the process. Thank you Chuck for all your efforts and patience. 

 
 
Rose M. - WY 
Christine answered all of our questions. 

 
 
Robert F. - SC 
Christine was very professional and very honest. We really enjoyed working with her. She keep us informed about every step of the process. 

 
 
Louis M. - LA 
Chris went above and beyond. He worked with me as someone who truly cares and made me and my family feel like a priority to him. 

 
 
Juan L. - GA 
Dana, congratulations on your excellent work. I am very happy how the refinancing process was done. For my part, I just have to thank you for improving my finances. Dana showed me that she is very professional and her communication is excellent, all my doubts were put to rest by her. Dana thank you very much for everything, thank you, thank you, thank you. 

 
 
John K. - MD 
Daniel did an outstanding job with our loan. 

 
 
Janice J. - DE 
Dan, you are a great guy who helped us through the refinance of our home! You guided us step by step. This was the easiest refi we ever went through. You are very professional and we were so comfortable talking to you. Hope you succeed further in your career. Thanks again! 😊 

 
 
Terri M. - PA 
I would highly recommend Daniel Montgomery at Reliance First Capital. He went above and beyond his job to help me and it has changed my life!! He was very professional and knowledgeable. He is an AMAZING guy!! 

 
 
Sherry C. - NY 
Donna was a very pleasant and professional women to work with. She was always available for all my questions and guidance for our refinance. She made everything go very smoothly from the paperwork to signing of the documents. I would recommend Donna to my friends or family that are looking for a mortgage. Thank you and all the best. 

 
 
Theodore W. - LA 
Edward got involved with my loan and has provided outstanding service and follow up. I am well pleased with his overall knowledge and compassion in getting this loan completed. 

 
 
Paul P. - VA 
Eric was able to do this loan where others had failed to do so. 

 
 
Timothy B. - MA 
Eric was my Mortgage Analyst from start to finish!! He was AWESOME!! Staying in contact with me while he was sick and after hours and on the weekend!! He went above and beyond to guide me thru my entire process!! Couldn’t have had a better person working with me!! I’m grateful!! Eric and the staff around him made me feel like they ALL were working to get this done for me!! 

 
 
Eugene A. - NY 
Overall a smooth process. 

 
 
Kelly P. - PA 
Erica Vella at Reliance First Capital was amazing throughout our entire Mortgage process. She quickly responded to all of our questions and made the entire process go smoothly. She was so kind and considerate of what worked for us and genuinely wanted the best for our family! Thanks Erica! 

 
 
Kelly P. - PA 
Erica was amazing through our entire process. She responded quickly with any questions or concerns that we had. Erica made sure everything was done to benefit our situation and was supportive throughout! 

 
 
Thessely P. - TN 
I was extremely nervous about the process but I needed some financial help. Reliance First Capital made it way less difficult than I perceived. Please do not change what you guys are doing. Unfortunately, I am unable to provide any referrals at this time but I will be more than happy to do so as soon as I can. 

 
 
Segunda C. - NY 
I have a very good experience with Reliance first Capital because they helped me make my dream come true of buying a property in New York and what I can say about them is that they are very efficient people who know what they are doing and do not stop until you comply your goal greetings to everyone especially for Erick Cifuentes and keep going helping more people fulfill their dream 

 
 
Lily D. - AR 
Francis Allen Pesci was my mortgage lender. He was great, stayed in touch every day with me. He explained everything ahead of time. Almost everything can be done by internet. He was fast and got my loan approved and funded in a very short time. 

 
 
Wendy L. - PA 
Our experience with Reliance, specifically with Alien Pesci, was very positive. He was extremely helpful, knowledgeable and courteous. If we had questions he was readily available to assist. We could not have been in better hands! 

 
 
Mary C. - TN 
I worked with Allen Pesci at Reliance First Capital on refinancing my mortgage. He was professional, courteous and got the job done in a much less time than I expected when others said it couldn't be done. Use this gentlemen for all your mortgage needs. He's the best!!!! 

 
 
Thomas B. - PA 
Genna Englert was my loan processor. She did a super job thru the entire loan process. Give her a big raise. You cannot improve on excellent. 

 
 
Michael D. - NY 
Jim was more than exceptional. He is the main reason I chose to refinance with Reliance First Capital. 

 
 
Kaylee M. - MI 
Jamie was very professional and pleased us through the entire process. She was very responsive and walked us through every step. Made what could be a stressful experience into a pleasing easy understanding experience. 

 
 
William B. - DE 
Joe was keeping me advised of every step in the process and was always there if I needed a question answered or had a concern. I have to admit, this is my third time in redoing a mortgage. This was by far the easiest process and less stressful process I have ever encountered. When I first decided to make the step in doing this I was getting ready to be Med to jump through hoops and do a two-step to get this all done, as in the past. But this process in the end was very easy and with very little stress. Joe Nagle, was so helpful and pretty much held my hand (metaphorically speaking) as he walked me through the process. Thank you! 

 
 
Robert N. - VA 
Joshua conducted himself in a professional manner from the very beginning of my loan application. He was always willing to any questions I might have concerning my loan application and did so in a prompt courteous manner. I feel Joshua had my best interests at heart throughout the whole process. He is a definite asset to your organization. 

 
 
Anthony B. - AL 
Karen was great. 

 
 
Patricia F. - OH 
You can tell Karen loves her job, she went above and beyond through this whole process, I always felt comfortable with her. She made the process painless, explained everything in detail and answered all my questions/concerns quickly. I will miss talking to her. I am so grateful that I had Karen...Thank You! I never thought I would be able to say this was a great experience but it was, only because of Karen Kenerson! Glad she was my loan officer...Thank you and have a great holiday everyone! 

 
 
Marisol A. - NY 
Kelly was patient, proactive, understanding and made the process comfortable to the best of her ability. Always kept us informed and supported our inquiries. It was a great experience for my family as well for my extended family who also went through the experience with the Mortgage Analyst, Kelly. 

 
 
Valery T. - NC 
Kyle has good verbal communication skills. 

 
 
Lawanda H. - VA 
Have Kyle train everyone because he went way beyond what is mostly expected from other Mortgage Analysts. 

 
 
Iris R. - TN 
Our loan officer, Kyle could not have made our loan process any easier...With the first conversation I felt very at ease and as if we had been long time friends. His sense of humor helped me feel like I could get through this and even have a few laughs without totally getting off the main purpose of the phone call...I will admit that I was very skeptical at first of applying online for a mortgage….In the past, I have literally hung up on telemarketers trying to talk me into a loan, I felt like they were trying to get personal information that could lead to a lot of trouble for me in a lot of different ways. I feel that your company is very fortunate to have a person with Kyles intelligence, personality and knowledge of making a loan to meet the clients' need.... 

 
 
Frank R. - MI 
LaTresha is a treasure for your company. She's a gem of personality and a genuine asset to your corporation. 

 
 
Jiun-Yih L. - CA 
Leslie provided excellent professional and thorough service. 

 
 
Walter W. - NY 
I was mortgage shopping for a refinance. Reliance First Capital was much better on rates than the banks I had been doing business with for years. Offered flexibility in options, were upfront with costs and the process. Marissa, my contact was superb. Professional in knowledge of what she could offer, understanding in how stressful the process can be and walked me through it. She could not have been better. Nothing was hidden or left unexplained. I highly recommend them. 

 
 
Leo P. - NY 
Mary made a financial experience that requires constant attention to details, incessant process follow-ups, and precise management of the work to assure proper execution a 100% success. Her talent, professionalism and personal attention made the difference for us. 

 
 
David O. - NY 
Mary was very helpful throughout the entire refinance process. This is the second time she’s helped me, the first time was my original mortgage about 7 years ago. I will definitely be coming back to Reliance First Capital and specifically Mary for any future mortgage or refinance needs. Thank you. 

 
 
Carol S. - MI 
Mason worked with me for many hours and always answered by questions. I would recommend him and his manager Jackie. They both worked with me very closely and even called me from after they were off work. That is true customer Service. These individual are both very ethical and honest. If you want someone that will make the process go through while being transparent you cannot go wrong with Mason or Jackie. I would rate my experience with them a 10 out of 10. I have no referrals at this time but will keep you in mind if anyone in the future needs a new loan. 

 
 
John S. - KY 
Maya was exceptional in providing information regarding interest rates, payoffs, and all other pertinent info. Maya was also extremely courteous and professional at all times! 

 
 
Julie V. - GA 
Melissa was very professional and friendly. 

 
 
Gayle M. - IL 
Michael Attansio was great in walking me through the process. His patience and persistence helped make this possible. 

 
 
Tim W. - KY 
I have done business with Reliance Capital twice. Both times everything went smoothly. I highly recommend using them. You will be glad you did. 

 
 
Stacey M. - NH 
Our experience with Reliance First Capital has been absolutely wonderful! Working with Michael has been such a pleasure. He is professional, caring and an excellent communicator. If there was a problem/issue during our refinance process. Michael took the time to look into it and find an answer. Throughout the entire process, Michael always kept us updated on how things were moving along. He was always available and willing to answer our questions and or concerns. Michael made the process to refinance simple and easy for us. We highly recommend Reliance First Capital. You will not regret it. It was such a positive experience. 

 
 
Fleshia s. - TN 
Michael was very helpful with my complicated refinance. 

 
 
Robert G. - CO 
Natasia did a wonderful job helping me she was all there when I need help I want to thank your company and Natasia Washington for all your support. 

 
 
Sharon G. - CO 
The it was great experience working with Natasia Washington she really was a great person , I really appreciate you, it been wonderful working with you ,Natasia Washington help me when I just wanted to quit, she just keep me going, Natasia Washington really cares about people, She help myself and my family save money, she's very professional she is head and shoulders above most, thanks again, I will definitely refer my friend and family that want to save money on buying a new home, again thanks for all your help and support. 

 
 
Adrienne E. - VA 
Ndae is amazing. She truly cares about her clients and expresses actual empathy and compassion for those she works with. She is a true asset to the organization. 

 
 
Jessica E. - NY 
Philip was outstanding throughout the process...always kept me up to date, very personable as well. Made sure I understood all options available. 

 
 
Sonja K. - AL 
Pleasantly surprised at how transparent the process was. Phillip gave us sterling personalized service. He explained things to me in a way I could understand. It can feel scary to take your home - your highest asset and sanctuary- and make financial changes with it. Also, the processing manager, Michael was very knowledgeable and helpful to facilitate closing as quickly as possible. I had considered a refinance a year ago, but was so afraid of the process (with another lender) that I backed out of it. Phillip Ziegler was so kind and friendly, he put me at ease right away. 

 
 
Lisa M. - TN 
My husband I decided to refinance to receive some of the equity in our home to do some repairs and upgrades. From the moment Preston contacted me I felt at ease. He guided us step by step and explained everything to us. We were able to get a much lower interest rate and he actually kept us on schedule with the completion date of our current mortgage. He made sure to follow up to let me know where we and what we would expect next. After we had our home appraised and it was delayed by the Appraiser he made me feel at ease as I was worried something was wrong. When everything was done and the file became approved I believe he was as excited as we were. He really cares about his customers and I will tell everyone to ask for Preston when dealing with Reliance First Capital. He is such a sweetie and awesome to deal with! 

 
 
Ronald M. - OH 
Regina was outstanding! So professional, helpful and was always there to provide answers to any questions. The process went very smoothly. 

 
 
Diane M. - OH 
My husband and I were looking for a good way to consolidate some debt. Regina Rupnik was fabulous to work with and secured the best path. Would highly recommend her and this company to work with. 

 
 
Ronald M. - OH 
Reliance First Capital is a super organization to work with. Regina Rupnik was beyond professional and helpful through the whole process and made it stress free. Would highly recommend them for your financial needs. 

 
 
Golden B. - VA 
Richard and Kristen went above and beyond to get the loan done. 

 
 
Christine W. - NY 
Ritu is awesome. She was so pleasant to work with and made this transaction smooth and stress free!!! Always keep Ritu Sethi in your employ!!! 

 
 
Scott P. - NY 
Roman really went above and beyond throughout this process. 

 
 
Charles B. - NC 
Roman kept me in the loop on my loan. They did an excellent job and everything went very well. 

 
 
Bonnie L. - NC 
Roman was very helpful. He kept me informed with up to the minute information, answered all of my questions-when he did not know the answer, he looked it up and called me back in a timely manner. This is the second time I have worked with him and I would do so again in a minute. 

 
 
Cynthia H. - TX 
This is the second time that I've come to Reliance First Capital. The first was when I was way over-my-head in debt. I couldn't find anyone that would take a chance on me. I was able to refinance my home, paid off over $40,000.00 in debt and able to buy items without using my credit card. Because of my debt-to-ratio was so high, my payment for my house was more expensive and the interest rate was over 8%. Reliance First Capital suggested that I come back after a year and refinance again to get both monthly mortgage and interest rate are lower. So, I did. My monthly payment is going to be $400 less and my interest rate is under 4%. I'm happy and glad that Reliance First Capital was there to help me. 

 
 
Lori H. - TN 
Sean was very helpful and explain the loan process very well. Exceptional service! 

 
 
Robert C. - TX 
Sean was an exceptional person to work with. Courteous extremely knowledgeable and explained all options 

 
 
Teresa H. - TX 
Sean was great to work with. Very knowledgeable, explained every aspect of the process to us and our options. 

 
 
Deborah L. - NY 
The process was very easy and Sash was very accommodating. 

 
 
Carl J. - AL 
Sheranda stayed on top of everything and keep me well informed. 

 
 
Gilda H. - LA 
Sheranda provide excellent service kept me informed about what was happening and any issues or concerns I had and she was very easy to communicate with I had a great experience with her. 

 
 
Richard W. - ME 
Steve and Jaqueline walked us through the process patiently, sometimes having to answer questions more than once. 

 
 
Bruce B. - ME 
Overall I am satisfied and if/when I was to refinance again I would consider Reliance First Capital and Steven Diomataris again. 

 
 
Edward W. - KY 
Teddy is a courteous and dedicated guy who follows thru. 

 
 
Jen D. - AZ 
Great experience with Teddy at Reliance First Capital. He was always there to answer any question that we had and willing to work on our time with our hectic schedules! Very nice and helped us every step of the way. This is my second refinance with Teddy and Reliance First Capital and we will definitely use them again!! Highly recommend. 

 
 
Fred J. - CT 
Tyler went way out of his way to make sure my wife and I were comfortable, and understood the entire process. He was always there for us to walk us through the process step by step. Good news or bad he was right on the phone. 

 
 
John L. - MI 
Tyler Maglione did a fantastic job! Always responded quickly through email, phone or text! 

 
 
John H. - DE 
Keep doing what you do. 

 
 
Kenyatta and Magdalynn H. - TN 
My husband and I purchased a home through Reliance First Capital. Mr. Collins was extremely knowledgeable of the home buying process. I am one who asks a lot of questions and want to know all the details. Not only was Mr. Collins able to address all of my concerns and answer all of my questions, but he went above and beyond to make sure we were comfortable with the next steps. The professionalism Mr. Collins displayed while working with us, helped us to feel more confident about the huge purchase and commitment we were making. The quality my husband and I appreciated most about Mr. Collins, was his responsiveness to our needs. We were so impressed by his services, we recommended him to many of our friends and family. Through this recommendation my sister and brother-in-law used Mr. Collins as their agent and purchased a new house as well. When it was time to refinance, there was no question who we were going to choose to assist us and Mr. Collins did not disappoint us. If you are looking for a loan officer who is informative, trustworthy, kind-hearted and professional, I definitely recommend William Collins (Bill as we call him) to assist you in your time of need. 

 
 
Debbie W. - OH 
Zach, I can't thank you enough for being so attentive, informative, helpful and just all around pleasant to me with this. You made the experience not painful at all. I actually looked forward to your calls and texts. Thank you again and I will be dropping your name to everyone promoting your skills and business! Please don’t be a stranger. I’m keeping your good morning message on my answering machine just to hear your cheerful voice. If I can ever help you please let me know!! 

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