Testimonials

Video Testimonials: reviews from actual Reliance First Capital customers telling of their experience with our firm:

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You can trust your 
Reliance First Capital
mortgage analyst because they've been put through rigorous testing and background checks by the Federal Government, State Governments and by our organization. Also, every one of our mortgage analysts are registered with the National Mortgage Licensing System (NMLS).
 
In addition, any information collected by our mortgage analysts are entered into and kept in our secure password-protected proprietary loan origination system, so you can be sure your information is safe.
 
Finally, you can verify our company by visiting:
 
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Licenses or Testimonials

Written Testimonials: reviews from actual Reliance First Capital customers who sent in letters, emails, posted online reviews, and/or completed Funded Loan surveys. Surveys below are listed in chronological order (newest first) as of July 23rd, 2021 (unless otherwise noted). To read more testimonials from our customers click here. Compensation was not paid in exchange for any testimonial on this site.

Erick and Betty P. thank
Austin for his hard work

Betty P., PA

My husband and I are so grateful that we had the pleasure to work with Austin Clayton, I have never dealt with a professional person as he was to us. He was so pleasant , guided us through every process, that we needed to complete before the loan would go through, and then get the appraisal done, he was there for every step, we have never had a person like Austin to help us like he did, he worked so hard on our account, even if we had any question after closing during the week, and on weekends he was there, amazing personality. We just wanted to voice our appreciation for Austin Clayton, and to let you all know, what kind of a Mortgage Analyst you have working for you.. My husband and I would defiantly recommend Austin and Reliance First Capital. Again, thank you Austin, you’re the best…

October 2017

Donald S., MA

I would like to express my appreciation for working with Donna Titone as my primary point of contact through my recent refinancing with Reliance First Capital. Donna is a consummate professional who was of great assistance throughout the process. She possesses what I call real-time communications skills and dedication, always available, on-point and very responsive. As with most refinancing processes, there were myriad underwriting demands and information corrections and research items along the way. Despite any administrative challenges, Donna was always straight forward, knowledgeable and focused on a successful outcome. When I became frustrated with multiple underwriting requests and near ready to pull the plug, she was encouraging and assisted in keeping things on track. I would recommend her without reservation to others, and am confident she will build a strong career with your or any organization.

December 2017

Donna Titone and Tammy Kaur showcase flowers their customer
sent in appreciation for their efforts

Yveline L., MD

Ritu is beyond "EXCEPTIONAL" from the start to finish she exhibits an unprecedented professionalism. She went above and beyond the call of duty. "Your attitude will determine your altitude". She has the A T T I T U D E and there is no scale to measure that. Well done! Keep up the good work.

February 2019

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Ritu Sethi and a special thank you sent to her by Yveline in appreciation

Raymond R. - PA

The process went smoothly, from the beginning, very helpful and maintained communication throughout the process, Alicia and her team went above and beyond and made my first time buying a home go very well, thanks to everyone!

 

 

 

Sondar M. - OH

Anthony was always there when we needed him no matter what. Always friendly and enjoyed talking to him. Great team to work with.

 

 

 

Bradley S. - FL

AJ called me after I expressed interest in refinancing my home. I had taken a dozen of these calls and was never interested in talking to any of them. They all sounded the same. AJ didnt. For what ever reason I decided t ok give him a few minutes and I'm glad I did. AJ went above and beyond to take care of me even though my situation was a bit tricky. I look forward to building a relationship with AJ and the team at Reliance First Capital. As far as a refinancing goes it was super smooth. Thank you.

 

 

 

Stephanie B. - NY

Andrew was amazing. All I can say is wow! From start to finish, Andrew kept me informed every step of the way. I never thought refinancing could be such a stress free process. Everything went smoothly and so efficiently. If I ever need any mortgage assistance, I will only go to Andrew. Thank you again Andrew, you are amazing!!!

 

 

 

Conrad A. - GA

Brian gave me exceptional service. He made me feel very comfortable by reassuring my sceptical nature. It was like talking to an old friend who has your best interest at heart.

 

 

 

John R. - FL

Brian and Tammy were both very helpful in our process.

 

 

 

Dionne B. - DE

Breanna Devlin was AWESOME throughout this entire process!! SHe was very patient and always made sure she answered all of my questions. She truly supported my needs. I loved working with Breanna and although we have never met, I wish her and her family all of the best...always.

 

 

 

Walter K. - PA

Bradley Goldman was a great man to work with.

 

 

 

Kristin U. - PA

Bradley Goldman was able to help me when other banks and lenders told me they couldn't. I will continue to tell my friends!

 

 

 

John P. - MI

Brent Guthrey...kept us informed and creatively discovered alternatives.

 

 

 

Marjorie T. - AL

Brandon was very informative and exceptional. He made the process smooth.

 

 

 

Dorothea C. - OH

Brian Solomon was our loan officer. He kept us informed and was always accessible for questions. Everyone we dealt with at Reliance First Capital was knowledgeable and helpful.

 

 

 

Leroy F. - PA

Brain kept me informed along the way of everything that was going on. Thank you for your help.

 

 

 

David R. - OH

Carlton and Michelle provided personal care. They both took ownership in their duties. It was a pleasure working with them both. Keep up the great work. Communication is vital.

 

 

 

Beverly B. - GA

Christopher was personable and honest. I had confidence in his ability, and felt he was interested in helping me. He made the process simple and easy To understand. I appreciated his patience and expertise. His insight was extremely valuable to me and I don't think I could have done this without him. He was ausome, super, and great.

 

 

 

Wilma C. - AL

Courtney was always available to clear up any of my concerns.

 

 

 

Donna C. - CT

Chrisanna and Kayla made my refi experience so smooth and they were on top of every stage of the refinance. I would highly recommend RFC and these two to my friends and family. I'm excited about being able to do the desired repairs to my home. Thank you!

 

 

 

Donna F. - TN

Christian Davis was courteous and professional from the start of the process through the end. He always answered any questions I had and in a very timely manner. Excellent representative for your company.

 

 

 

William W. - MI

Chad was amazing! We are saving so much money a month and he was able to take care a few things that other refinance companies were not able to do. We've been trying to refinance for five years and thought this would never happen. Thank you all at Reliance! I can't think of anyone at this time but if I hear of someone we know looking to refinance, we'll tell them of Reliance.

 

 

 

Loretta F. - PA

Christopher Thomas went above and beyond our expectations. He explained every step of the way what would happen next and kept us in the loop as things progressed along the way. Any questions we had he answered with complete knowledge and understanding to where we felt secure and taken good care of. Total confidence in Christopher Thomas' ability to look after our best interest and help make ALL the PAPERWORK easy to find, submit and making the signing at closing go so much easier.

 

 

 

James G. - OH

Cassandra kept us updated on everything and went above and beyond for us! It was excellent.

 

 

 

Donald D. - OH

Cassandra was the best that I've ever worked with. I refinanced my house and in the process paid off my car and got cash out all without my payments going up. She was exceptional. I?m not one to talk at lengths on these surveys but she deserves it. I actually had my first mortgage with a company that my grade school friend works for and I had to ditch them for Cassandra and Reliance First Capital. Thank you

 

 

 

Kelly F. - MI

Cassandra lea welter was great.

 

 

 

Vanessa H. - OH

Dylan is the best, he worked for me as if I was a family member.

 

 

 

Kirk A. - NC

Dawn's patience and perseverance made this transaction possible.

 

 

 

Mark H. - SC

Dawn did a great job. She pushed through my procrastination and got the loan closed on schedule. She was tenacious and devoted to helping us achieve our financial goals.

 

 

 

Dana B. - VA

David Michael Scott provided exceptional service, he provided us with prompt answers to all our questions. He understood all our needs and gave us good sound advice. I thank Reliance First Capital and David for all their help and support through our refinance. There were no worries and we felt comfortable every step of the way.

 

 

 

Randy H. - VA

David Michael Scott, our mortgage analyst. He was awesome and took care of all our concernes and answered all questions in a timely manner. Everything went smooth, could not have had a better experience.

 

 

 

Gary W. - OH

Daniel Talbert is a true star in his profession! Throughout the process he consistently explained all of the steps and then made sure they were understood. Dan is also an affable young man, and the sky is the limit for this gentleman! It was exceptional!

 

 

 

Pasquale C. - FL

Great service.

 

 

 

Judith W. - OH

Eric made sure I was aware of any changes and was always friendly and very professional.

 

 

 

Gerrit V. - GA

Eric and Mat were so great in every question. Eric went above and beyond to help with the paperwork.

 

 

 

Marion W. - AR

Eric Grande did a fabulous job of walking this old man that's electronically challenged Plum through out. Keep him, he's a good one. Keep up the great work Eric.

 

 

 

Henry N. - NC

Everyone was great.

 

 

 

John H. - NY

The whole process was exceedingly easy to understand and follow. Fredrick was my first contact and very informative and helpful through the entire process. His input was very helpful. Kandace provided support and information through the underwriting of the loan. Ater this experience I would definitely recommend you and Frederick.

 

 

 

Philip M. - CT

I could not think of any other way to do business better then Kayla and Gary did with my mortgage. Gary and Kayla, what a team, so very professional at what they do i would myself again or would advise anyone to ask for these two, they went way out of their way and beyond.

 

 

 

Jason C. - AL

Jacqueline Andrews was absolutely amazing. Very engaged at all steps and took the time to explain in detail any questions i had.

 

 

 

Randall W. - GA

It was a very good experience.

 

 

 

Bryan R. - CT

Joseph Andriano was incredibly attentive and provided exceptional service.

 

 

 

Thomas R. - MN

I do not know of anything that Joshua did not think of or help us to achieve. I will refer anyone to Reliance First Capital for refinancing with ease and confidence.

 

 

 

Lorna C. - NH

Jason was courteous and unhurried; it was nice to have a live person from the start of the process. It was an uneventful process, largely because it was organized, and proceeded in a way that was convenient for me.

 

 

 

Scott D. - PA

Many phone calls back and forth, Jason always got me answers to my questions. Helped tremendously with process.

 

 

 

Jeffrey G. - NY

The process went quickly and everything was explained in detail. James Stevenson did a great job throughout the whole process.

 

 

 

Wayne Y. - ME

Jeff Levis was extremely helpful. He went above and beyond to help make my loan work.Called almost daily to inform me where the loan process was going and what was next.

 

 

 

Larry P. - NM

Jaclyn Martin provided exceptional service.

 

 

 

Michael P. - NH

Joe Peretin was terrific during the entire process. He quickly got things moving, followed up and completed the entire process within about two weeks. Great job by him.

 

 

 

Cynthia R. - GA

Jazmine Pintueles made everything easy. If I had trouble with the dashboard she would help. Any questions I had she was available weather it was on the weekend or after business hours. She was professional yet very personable. She is an asset to your organization.

 

 

 

Angela A. - NC

Jazmine Pintueles was a very professional person who solved all my questions and problems on the spot during my refinance. I am very grateful in advance for your attention.

 

 

 

Penni S. - SC

Joshua Robich was AWESOME!! He was both professional and personable, answering my many questions patiently and in an extremely timely manner. I cannot OVERSTATE how much I would recommend using Joshua for a loan or refinance. This was, by far, the easiest, most efficient mortgage company I have EVER worked with and JOSHUA ROBICH was OUTSTANDING!!! Reliance First is truly an exceptional company and Joshua Robich is a fantastic agent.

 

 

 

Donna P. - VA

All went well in my opinion.

 

 

 

Ian M. - NC

Kevin was very easy to work with. He kept in contact and kept us informed very well.

 

 

 

Carol A. - NH

Kayla was wonderful from start to finish. She was with me every step on the way. You are blessed to have her. I had talked with five other banks and Kayla won hands down.

 

 

 

Christian R. - PA

Kayla was available any time of day to answer every question I had and ensured everything was under control during the entire process!

 

 

 

Carolyn R. - LA

LaShonda and Charity were always professional, patient, extremely nice. Everyone was professional and so very nice. It was frustrating at times with all the papers we had to get together but you all made it easy and kept us calm. We cannot thank you all enough for your patients and going out your way for us.

 

 

 

Jennifer B. - NC

Lesley Phipher was a pleasure to work with and answered all my questions promptly and efficiently on every call. I would definitely do business with Reliance First Capital based solely on Lesley's attention to detail and professional personality.

 

 

 

Judy H. - PA

Michael provided better initial information than other companies that I had contact.

 

 

 

Nathaniel P. - MA

Mary was very attentive. She kept us informed of the process and all paperwork that would be required. She was willing to take time to explain anything that we did not understand.

 

 

 

Deborah P. - VA

Mary Connally was considerate, patient and gave me time when I became afraid during the refinance. God is so good that he put who we needed exactly where she needed to be. There are not enough words to thank Mary for her patience and support when needed most.

 

 

 

Bright A. - MD

Mary is very professional and explained every process.

 

 

 

Brenda S. - NC

Melissa has assisted me twice and she is terrific. Very knowledgeable and so helpful.

 

 

 

Mary T. - NY

No, this was the easiest process ever! Everyone involved gave exceptional service.

 

 

 

Esperanza C. - NY

Matt was very professional and made me feel very comfortable. I felt that he was honest and trustworthy. He explained everything and made himself available.

 

 

 

Bernadette B. - NJ

I was very happy with everyone who made it happen for me to refinance during this pandemic time. This whole process went well.

 

 

 

Ammar R. - TN

Melody Russell made the entire process smooth with no negative pressure. Brian was cognizant of my available time and scheduled a call with the analyst per our discussion.

 

 

 

Anthony F. - NY

Without Mary Antoinette Sozomenu none of this would have been possible. Mary was always on top of her game and very honest. Thank you very much for your support and professional support and assistance in this process. Without any of them we would not have been able to complete this process. Thank you.

 

 

 

Melissa M. - NC

It went PERFECTLY in comparison with my experience with my previous lender!

 

 

 

Donna M. - GA

Matthew and Lisa were very pleasant and helpful and made a normally tedious process more enjoyable while keeping us informed throughout the process.

 

 

 

James W. - OH

Najeeb is AMAZING. He's informative, patient and it was really a personal experience instead of just a transaction. I thank him for his humor, patience and business. Julia is a sweetheart and she completely understands. I thank her for her patience as well.

 

 

 

Jennifer H. - AL

Oula was extremely helpful and worked hard to get our loan processed quickly.

 

 

 

Eva T. - NY

Philip and Kristen both were extremely helpful. This is not an easy process to go through and they made it flawless.

 

 

 

Salvatore G. - NY

I can not say enough good things about Philip Stone. He was incredible to work with and went above and beyond his duties. I hope Reliance realizes the asset they have in him. If I still owned my company I would ask him to run it. I will be telling everyone I know about what a positive experience I had with Reliance.

 

 

 

Carla K. - OH

I was nervous throughout the process but Philip called regularly to check on me. I felt better every time I got off the phone with him. I am thrilled the process is over but I already miss his calls.

 

 

 

Kristin D. - MA

Preston was a pleasure to work with. Everything was great!

 

 

 

Robert M. - TN

Preston did an awesome job with this refi. I would highly recommend his services. He helped me through the entire loan process. Very pleased with Preston.

 

 

 

Jonathan G. - OH

Preston Wood was always available to answer questions and gave updates on a daily basis. Great job Preston!

 

 

 

Jilian M. - WA

Rachel and Kristin were lovely to work with. Rachel was with us from start to finish. I always knew where we were at and always felt like I could call her with any questions. Kristin was also very easy to work with in collecting additional documents that were necessary. Both of these ladies made this process very easy and stress free.

 

 

 

Kevin M. - PA

Rachel made me feel so at ease through the whole process. She helped me with my computer skills that I lack in. She was the sweetest thing in the world always happy always friendly she cared about my loan probably more than I did LOL. I cannot say enough about how she treated me and how she got me through the refinance process. She is an outstanding outstanding individual and I would recommend her to any of my friends.

 

 

 

Christina E. - VA

Rebecca did an outstanding job initiating the loan process. Kept me informed and up to date during the whole process. She even went as far to give me her personal phone number to call her if I had any questions or concerns. Exceptional Serviced!

 

 

 

Charles J. - VA

Rebecca Lindsey was very helpful throughout the process always upbeat and pleasant.

 

 

 

Betty L. - SC

Reagan kept me well informed, every step of the way. All went well.

 

 

 

Abigail P. - MN

Ryan and Cheyenne were fine Both were wonderful.

 

 

 

Aikaterini S. - MD

Ritu Sethi is excellent, hard working, respectful, knowledgeable and kind. I love to work with her.

 

 

 

Luvneesh M. - NY

Ritu Sethi performed well beyond exceptionally as she was well versed in explaining all the jargon, walking me through the loan options, the various document requirements and making the whole process from start to finish as seamless and simple as possible.

 

 

 

Medinat L. - NY

Ritu was a great guidance for us throughout the process.

 

 

 

Kevin F. - KS

Sean Barnhart was extremely courteous always and made sure I was aware of everything throughout the process.

 

 

 

Rachel S. - TN

Sheila Dennis was awesome!!!

 

 

 

Walter M. - AZ

Sheila Dennis worked closely with me throughout the loan application. Provided me with the necessary documents needed. Provided me with a running list of the documents that I needed to suppl. Was always available to answer any questions that I might have. Always courteous and professional.

 

 

 

Palmira B - PA

Steve and Michelle explained everything in terms we could understand and make decisions on. Very helpful and professional. Extremely satisfied with the help and support we received.

 

 

 

Eloise D. - KY

Samantha Higginbottom, was professional and a happy person to deal with. Her explanations on the "how to" computer-wise were clear and concise. Samantha's skills were exceptional, a plus for any company for any company.

 

 

 

Melissa W. - SC

Sheranda Smith consistently displayed exceptional customer service from the beginning of my loan process all the way until the day my loan closed. Sharonda worked with me on my credit issues, helping to guide me, to a loan approval. She was always diligent in returning my calls, emails, and helping out however she saw fit. Sheranda was always courteous, professional, knowledgeable, and made me feel valued like I was her only customer. Sheranda was patient throughout the entire process and clearly communicated what was needed of me. I will tell as many people as I can about her wonderful service. My dream has finally come true, thanks to the diligent help of Sheranda.

 

 

 

Lucy P. - GA

Sharon, Lynda, and Mark were all very courteous and had pleasant attitudes.

 

 

 

Lillian W. - SC

Sarah and Linda were awesome.

 

 

 

Carolyn M. - AZ

Sarah Rizkallah was so wonderful to work with. She is so patient and kind and was always on top of everything.

 

 

 

Gale E. - SC

Michael was wonderful to work with and was very knowledgeable about the loan process.

 

 

 

Leroy E. - IL

I really like working with Matt and he was very professional and made great strides to keep us informed on our loan process.

 

 

 

Kevin F. - NC

Taylor was very detailed and helpful.

 

 

 

Sandra L. - NY

Taylor is courteous,patient, accommodating and reassuring. He was consistent as to getting back to me before my imagination took off, for that, I am grateful.

 

 

 

Gaylon B. - TN

You guys are awesome!

 

 

 

Edward W. - KY

Teddy does an excellent job.

 

 

 

Jean M. - FL

Toi Meade is one of the best professional and courteous person who we have ever had the pleasure of doing business with. There were a few stressful issues, during the mortgage process, however, Toi always remained calm and informative. The issues were not with Reliance but with other aspects, real estate agents, closing company and the home appraiser. We have no referral at this time, however, if and when we do Toi Meade will be the person who will receive my referral.

 

 

 

Jimmy D. - NC

I can not thank Toi Meade and your firm enough. I know I was not the easiest client and it took me a while to get my paperwork in order but you stuck with me. Toi is wonderful and I appreciate her, I could not have done this without her.

 

 

 

Jerry A. - OH

Timothy Eugene Pope was personable, courteous, and felt more like a friend than a loan manager. Any questions were answered. He is an asset to your company,so give the guy a raise. I can't think of anything you could do better. I have told my family your company was the easiest we have ever dealt with. It's refreshing to be able to say what you need and not have someone tell you what they think you need. A million thank yous!! You're great to do business with. May God bless you.

 

 

 

Nancy H. - OH

Vincent was very caring and helpful.

 

 

 

Marlene R. - PA

Vincent is professional, kind, and always there when you need him. He gets the job done. Rosemary gets you to the right place and answers questions with confidence. Amy and Vincent work very well together with the client.

 

 

 

Brian H. - GA

Victoria was exceptional. She took us through the process without a hitch. If we had a question she was there. She made us feel like we were her only customer. She did a great job all the way through.

 

 

 

Raven R. - MS

Wade did a great job meeting all of my needs. He has excellent customer service.

 

 

 

Kenneth W. - FL

Wendi always kept in touch with me and always answered all of my questions. Great person to work with.

 

 

 

David K. - FL

York seemed personally involved with the entire process, which put me at ease with him.

 

 

 

Charles G. - IN

York was outstanding. His communication throughout the entire process was outstanding. I look forward to future business with you all. Thank you York for exceeding our expectations. York Moore keep up the outstanding customer service!!! York Moore went above and beyond our expectations!!! He?s a great asset to your company!! York Moore was exceptional!!!

 

 

 

Estella B. - CA

York is professional and patient. Thanks York, keep up the good work.

 

 

 

Aliaksei H. - OH

Highly recommended!

 

 

 

Robert W. - NY

Zachary was fantastic - patient, a good listener, knowledge and courteous. We very much appreciate his efforts on our behalf.