Testimonials

Video Testimonials: reviews from actual Reliance First Capital customers telling of their experience with our firm:

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You can trust your 
Reliance First Capital
mortgage analyst because they've been put through rigorous testing and background checks by the Federal Government, State Governments and by our organization. Also, every one of our mortgage analysts are registered with the National Mortgage Licensing System (NMLS).
 
In addition, any information collected by our mortgage analysts are entered into and kept in our secure password-protected proprietary loan origination system, so you can be sure your information is safe.
 
Finally, you can verify our company by visiting:
 
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Written Testimonials: reviews from actual Reliance First Capital customers who sent in letters, emails, posted online reviews, and/or completed Funded Loan surveys. Surveys below are listed in chronological order (newest first) as of September 3rd, 2021 (unless otherwise noted). To read more testimonials from our customers click here. Compensation was not paid in exchange for any testimonial on this site.

Erick and Betty P. thank
Austin for his hard work

Betty P., PA

My husband and I are so grateful that we had the pleasure to work with Austin, I have never dealt with a professional person as he was to us. He was so pleasant , guided us through every process, that we needed to complete before the loan would go through, and then get the appraisal done, he was there for every step, we have never had a person like Austin to help us like he did, he worked so hard on our account, even if we had any question after closing during the week, and on weekends he was there, amazing personality. We just wanted to voice our appreciation for Austin Clayton, and to let you all know, what kind of a Mortgage Analyst you have working for you.. My husband and I would defiantly recommend Austin and Reliance First Capital. Again, thank you Austin, you’re the best…

October 2017

Donna Titone and Tammy Kaur showcase flowers their customer
sent in appreciation for their efforts

Donald S., MA

I would like to express my appreciation for working with Donna Titone as my primary point of contact through my recent refinancing with Reliance First Capital. Donna is a consummate professional who was of great assistance throughout the process. She possesses what I call real-time communications skills and dedication, always available, on-point and very responsive. As with most refinancing processes, there were myriad underwriting demands and information corrections and research items along the way. Despite any administrative challenges, Donna was always straight forward, knowledgeable and focused on a successful outcome. When I became frustrated with multiple underwriting requests and near ready to pull the plug, she was encouraging and assisted in keeping things on track. I would recommend her without reservation to others, and am confident she will build a strong career with your or any organization.

December 2017

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Ritu Sethi and a special thank you sent to her by Yveline in appreciation

Yveline L., MD

Ritu is beyond "EXCEPTIONAL" from the start to finish she exhibits an unprecedented professionalism. She went above and beyond the call of duty. "Your attitude will determine your altitude". She has the A T T I T U D E and there is no scale to measure that. Well done! Keep up the good work.

February 2019

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Dave R. and family in front
of their new home.

Dave R., OH

Thank you @reliancefirstcapital and @azzamhomes for helping us. God blessed us with a great home and opportunity. Carlton and Michelle provided personal care. They both took ownership in their duties. It was a pleasure working with them both. Keep up the great work. Communication is vital.

June 2021

Joseph C. - PA

Alicia was professional and motivated at helping me become a first-time home buyer.

 

Latoya G. - AL

Audrey is an exceptional as Mortgage Analyst and as a person. She was very professional, courteous, and she went above and beyond for me to get my loan and couldn’t have asked for a better person to handle my needs.

 

Donna E. - CO

Andrew Saunders was clear in all matters and very patient, willing to explain over if need be.

 

Theresa D. - NC

The best service I have ever experienced. It was exceptional.

 

Dana S. - NY

Hi Brandon! Thank *you* so much for all you did to make this process painless and comprehensible, for easing all my worries and queries and for all your patience, guidance and good humor throughout! You were truly a pleasure to work with and I will certainly recommend you to anyone else I know seeking financial direction in this vein. I’m (almost!) sorry this whole process is over as we likely won’t be in communication any longer, but how often can you say that you feel as if your mortgage broker is like a new friend?! Hope we find ourselves in touch sometime in the future:) Thanks again! We’ll send you pictures of the renovation once it’s underway!

 

Dennis M. - OH

It was an excellent experience. Bridget was professional patient and always answered my questions. She was very timely in her responses. She worked hard to help me with my credit and boost it to the point where I got a better interest-rate.

 

Jeffrey N. - NY

Brian, throughout the process, was very professional with great attention to detail.

 

Catrina P. - VA

Courtney's knowledge, and experience is very impressive. It was nice to have someone like Courtney on our side!

 

David K. - MI

Chad Kirschbaum kept us informed every step of the way. The loan processor also kept us informed and Chad's manager contacted us to make sure everything was going well and gave us his contact information in case we had any questions.

 

Keith J. - GA

Quick and easy... Chad walked me through the entire process and was there when I called with any questions or concerns.

 

Rose M. - GA

Chad Michael Kirschbaum is an exceptional employee who helps all his clients to achieve their goals when other companies turn them down. He's someone a person can rely on. Chad is very knowledgeable and helpful to his clients. I will spread the word that Reliance First Capital is the way to go.

 

Dimitry L. - NJ

I would like to share my experience with Reliance First Capital and their GREAT TEAM! They have been very helpful and patient with me during my home mortgage needs and they provide all the paperwork via remote and have the professional staff to help if you have any issues or questions. Cassandra was a top-notch associate which was super helpful and pleasant to talk to during the whole process and getting the concerns answered. I would definitely recommend them to anyone that wants a very smooth mortgage process.

 

Mark M. - NJ

Cassandra Welter was truly a pleasure to deal with. She understood our needs and moved the mortgage process forward in an expeditious manner. She definitely went above and beyond to assist in the process and was also a pleasant conversationalist. She made the difference! Bravo Cassandra! Job well done! Thank you.

 

Leo C. - RI

Dylan Bonezzi is the Mortgage Analyst of the year! He made the loan process as easy as pie! The ultimate knowledgeable, professional and informative individual who guided me through all the nuances of the Mortgage process. He helped me every step of the way and maintained close contact with me. Reliance First Capital should recognize his accomplishments as nothing short of five (5) Stars!

 

Rachel O. - NY

This is the second time that Donna and I worked together and As always she’s been very helpful to me and will explain whatever I don’t understand. She’s very patient and very understanding, I will highly recommend her with my family and friends. She’s the best!

 

Rosa P. - MD

Good communication with deaf client. I'm happy that she explained me how to process of refinance and pretty easy. Good communication. Thanks her for helping.

 

Daisy A. - NY

Edward always ensured that my questions were answered at any time of day.

 

Henry M. - NY

Gary was excellent. He on top of his game and a pleasure to work with. The process went smoothly.

 

John L. - NY

Joseph and Kristen were very helpful and friendly to work with.

 

Roland P. - MA

Jason did an Outstanding job explaining the process, phone calls and step by step updates. Jason was the best, could not have asked for a better Mortgage Analyst for a Refinance. Thank you so much Jason. The process was smooth sailing :). I do not know anyone that is looking to refinance at this time but in the future I will be sure to refer Reliance First Capital.

 

Deborah P. - MA

Jason Emerick handled my refinance. Step by step instructions from start to finish. Kept me up to date with emails, text messages, and phone calls. Reliance First Capital has exceeded my expectations. Thank you to Jason Emerick for all you did to make this happen.

 

Mary B. - TN

Jacklyn helped with the process from the beginning and gave us all the information we need for the process to go smoothly. Tammy also made it very easy by giving us information to help the process. They were both very genuine. Thank you all.

 

Marsha J. - NC

Lan was wonderful.

 

Mark G. - NC

Leslie helped us though every step of the process. She is an awesome person, and very professional.

 

Jeanne D. - PA

We've done multiple refinances through Reliance First Capital. Each was a reasonable smooth process. The documents portal - super easy to use. The secure process to share and upload documents and eSig made what is still a rather tedious process easier to complete. Through each loan/refinance we achieved our financial goals and for that we're appreciative of the efforts of Lisa and the Reliance team. Thanks! Lisa was again our primary point of contact and consistent with other reviews, Lisa does consistently and proactively communicates where we were in the process. Appreciated the team work to get each of the transactions across the finish line. With the exception of the Title company and their process to arrange (and CONFIRM) the notary... that was a bit frustrating.... we got it done. We did appreciate the in-home closing service- that was huge!

 

Lynne R. - NH

We worked with Mike Attanasio at Reliance first Capital to refinance and take out some extra for some sorely needed home maintenance. Mike was able to lower our rate by over 2% and pay off some loans as well. We even reduced the mortgage by 8 years! Mike was very helpful and was able to answer all my questions and concerns as we went through the process. It took a bit of time to get it all done and completed and definitely worth it in the end. Thanks Mike for everything!

 

Lisa C. - NY

Mike Attanasio was a pleasure to work with. Always was very informative and clear with the plan.

 

Janet C. - NC

Melissa pointed out how I was losing money with credit card payments and that a loan could benefit me. she was always available by phone and kept me informed all along the process. I am a very skeptical person having worked in the court system and the Police Dept so if she can convince me to take on a new loan she can convince anyone.

 

Richard L. - NY

Everything went very well.

 

Elizabeth E. - NY

The entire process was a great experience. Mary Spinelli was the best. She was with me every step of the way, because of her diligence I was able to close in no time. She was very informative and she provided the best customer service. I can’t say enough about her professionalism and the care showed. I recommend doing business with her and the bank.

 

Nancy H. - VA

Will recommend Reliance First Capital, they get the job done. Thank you so very much.

 

Nancy H. - VA

I would like to take a few moments to mention Nathan Wilkie, he is a great asset to his company Reliance First Capital Mortgage. No beating around the bush, straight up with you on any issues. Would and will recommend him for getting the job done. Thank you!!

 

Maurice M. - TN

Loan process was timely and unburden some.

 

Angela H. - OH

So buying our first home was a big step for our family. Rachel was Amazing! She talked me through every single step. Helped me get an awesome rate. And a payment we could afford without breaking the bank. She made herself available day and night. Any questions we had if she didn’t have the answer she got me one quickly. Thank you so much.

 

Stephanie I. - VA

Rachel and her team were wonderful. I felt very at ease working with her. After flat out being told by another lender that they could not do my loan before even trying, to have such an easy process was very refreshing. The staff was so knowledgeable, there were practically no conditions to obtain after the loan was submitted to underwriting. Overall, I would definitely recommend Rachel and her team and Reliance First Capital. I appreciate everything you've done for my family!

 

Cody W. - TX

Ron Harrison was wonderful throughout the process. He made sure we had any info we were waiting on and explained everything in a timely manner. Wonderful service.

 

Cody W. - TX

Great customer service, easy process and great communication. Ron Harrison was wonderful through the whole process.

 

Christopher B. - AL

Ryan is on point with all services provided and clearly is an expert in his field. Ryan should be promoted as soon as possible.

 

Glenda P. - TN

Regina Rupnik, exceptional contact, knowledgeable, courteous/friendly, always took time to answer questions.

 

Bernice W. - GA

Regina was always there when had questions.

 

Patricia M. - NY

I was amazed at how quickly it went through.

 

John C. - AZ

Sarah was great, professional and very friendly. Enjoyed talking to her each time.

 

Michael U. - NC

Tom Cannarozzo provided exceptional service. He was always available to discuss any of my concerns. I appreciated the time he dedicated to my family.

 

Mike U. - NC

It was a great experience!! Tom Cannarozzo from Reliance was an absolute pleasure to work with. He provided honest and realistic expectations throughout the entire process. This was the easiest refinancing process I have went through.

 

Mi M. - LA

Taylor was super friendly, always responded quickly to any text, phone call, or email, and was extremely professional and knowledgeable. This was such a stress free and pleasant experience. It was so nice working with Taylor that I recommended him to two of my friends.

 

Deloris C. - NC

Wade Riley, very professional, personable, prompt, honest, genuinely interested in finding the best product for my needs. Very knowledgeable.

 

Bryton F. - SC

Wendi Samples helped me purchase my first home. I was so nervous - Wendi made me feel very comfortable during the whole process, from the pre-approval letter to the closing. Any questions I had she was prompt to answer, and gave great advice. She helped me get the document's needed for the loan and even helped me out by referring an Insurance Agent to get my homeowners insurance!!

 

Mary and Alfonzo W. - MD

Signed off on our refinance. I want to thank you for the outstanding work you did in making it happen for us. I will recommend you to anyone who is in need of refinancing their home. God’s many blessings unto you.

 

Mary W. - MD

Wendi Samples was outstanding in helping us to a better financial future with our lower interest rate and monthly mortgage payment. Very pleased with our outcome that Ms. Samples worked nonstop until it became a reality. I will refer Reliance to anyone that I know who is seeking a refinance.