Testimonials

Video Testimonials: reviews from actual Reliance First Capital customers telling of their experience with our firm:

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You can trust your 
Reliance First Capital
mortgage analyst because they've been put through rigorous testing and background checks by the Federal Government, State Governments and by our organization. Also, every one of our mortgage analysts are registered with the National Mortgage Licensing System (NMLS).
 
In addition, any information collected by our mortgage analysts are entered into and kept in our secure password-protected proprietary loan origination system, so you can be sure your information is safe.
 
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Written Testimonials: reviews from actual Reliance First Capital customers who sent in letters, emails, posted online reviews, and/or completed Funded Loan surveys. Surveys below are listed in chronological order (newest first) as of December 24th, 2020 (unless otherwise noted). To read more testimonials from our customers click here. Compensation was not paid in exchange for any testimonial on this site.

Erick and Betty P. thank
Austin for his hard work

Betty P., PA

My husband and I are so grateful that we had the pleasure to work with Austin Clayton, I have never dealt with a professional person as he was to us. He was so pleasant , guided us through every process, that we needed to complete before the loan would go through, and then get the appraisal done, he was there for every step, we have never had a person like Austin to help us like he did, he worked so hard on our account, even if we had any question after closing during the week, and on weekends he was there, amazing personality. We just wanted to voice our appreciation for Austin Clayton, and to let you all know, what kind of a Mortgage Analyst you have working for you.. My husband and I would defiantly recommend Austin and Reliance First Capital. Again, thank you Austin, you’re the best…

October 2017

Donald S., MA

I would like to express my appreciation for working with Donna Titone as my primary point of contact through my recent refinancing with Reliance First Capital. Donna is a consummate professional who was of great assistance throughout the process. She possesses what I call real-time communications skills and dedication, always available, on-point and very responsive. As with most refinancing processes, there were myriad underwriting demands and information corrections and research items along the way. Despite any administrative challenges, Donna was always straight forward, knowledgeable and focused on a successful outcome. When I became frustrated with multiple underwriting requests and near ready to pull the plug, she was encouraging and assisted in keeping things on track. I would recommend her without reservation to others, and am confident she will build a strong career with your or any organization.

December 2017

Donna Titone and Tammy Kaur showcase flowers their customer
sent in appreciation for their efforts

Yveline L., MD

Ritu is beyond "EXCEPTIONAL" from the start to finish she exhibits an unprecedented professionalism. She went above and beyond the call of duty. "Your attitude will determine your altitude". She has the A T T I T U D E and there is no scale to measure that. Well done! Keep up the good work.

February 2019

Ritu Sethi and a special thank you sent to her by Yveline in appreciation

John M. - NJ

Fantastic experience so easy and profession to work with. After dealing with a Major Nationwide Mortgage company for almost 6 months and the paperwork requests never stopped coming I tried Brandon and as promised ;a bit over 5 weeks later we are closing on the re fi with better rates and terms Can't say enough about how Great he was to work with.

 

 

 

Robin G. - OH

Bridget kept us updated on everything.

 

 

 

Adebiyi O. - GA

Bridget was a wonderful friend and support in my home buying journey. She is clearly very knowledgeable about the process and was always reviewing details regarding my loan needs that I didn't even think process for myself. She never put pressure on me to go with her loan option, in fact at one point she advised that I may have found a better loan option for outside of Reliance’s. I ended up opting for the loan with Reliance because I found Bridget to be trustworthy, intelligent, and someone that deeply cared about my personal comfort and satisfaction with not just the process but the final loan outcome. Thank you Bridget for all you do and the exemplary service you provided me.

 

 

 

Justin S. - PA

Christian was wonderful to work with through the whole process!

 

 

 

Leo S. - TN

Very good job for all who participated.

 

 

 

Violina T. - NC

Dawn was absolutely professional and perfect. I only can say THANK YOU to you guys and especially to Dawn for executing the process so smoothly.

 

 

 

Sean M. - NY

The entire process was very easy and quick. They closed very fast and made it easier than the bank did. Donna was very helpful and was very easy to get in touch with when I had a question.

 

 

 

Thomas S. - NY

Seamless loan process. I was unsure if I was going to make the right decision when applying for a mortgage refinance but after speaking with Donna knew I was on the right track. Her conversation was always on point and pleasant and when what I call "age frustration" began to creep in she coached me through this with the ease of the seasoned loan officer that she is. I have already recommended both her and the loan company to friends of mine. Overall the 5 star rating doesn't come close to my loan experience with Donna, should be at least a 10!! Best Regards, T.E.S.

 

 

 

Janet M. - NY

Super!! The entire experience was great! Donna was always available to answer any and all questions. Would refer Donna to any friends that are looking to refinance.

 

 

 

Adam S. - NY

Good experience all around. Eric was patient and great throughout the whole process. I was in a tough spot, trying to refi with some credit issues. Eric and his team at Reliance walked me through a long process of getting my credit where it needed to be to get approved for a refi. Once it was all worked out it was smooth sailing from there. Even with COVID restrictions. I'd recommend Eric and Reliance to anyone needing a mortgage or refi.

 

 

 

Ernest B. - PA

Erica was excellent determining my needs and offering options.

 

 

 

Ulysses K. - OH

Erica and Lindsay were great and they kept us informed all the way and explained all. All went well, thank you.

 

 

 

Ralph D. - NC

It was an Awesome Experience, very educational. I was treated with kindness and respect.. Jeff was watching out for my best interest throughout the whole process, always kept me in the loop.

 

 

 

Daborah P. - NJ

James was accurate, courteous and extremely knowledgeable and informative as well as professional. He did an excellent job and provided optimal service. All of your staff should be highly commended on their work performance and professionalism.

 

 

 

Thomas D. - NY

The entire process was very efficient and effective with primary focus on meeting our financial needs. The entire process and dealing with Jim was very professional, helpful, efficient and effective.

 

 

 

Doris W. - MD

Jeffrey provided exceptional services, he gave me confidence that I could get loan approval. I had previously attempted to get a refinance with Quick and Loans, and Pentagon Federal and both companies were unable to secure a loan. However, Jeffrey worked diligently and was able to qualify me for a FHA loan. I am grateful for the refinance because the majority of my bills are now paid off. I can stop stressing about how and when I can get rid of the bills. I thank Jeffrey for all his hard work and most of all his exceptional experience in getting the loan approved.

 

 

 

Reginald M. - GA

John was exceptionally helpful and informational. He knew what he was doing, and listened to me as to what I was looking to do. THAT WAS IMPORTANT TO ME!!

 

 

 

Candace M. - NY

James explained the entire process and was very easy to work with. The whole process went smoothly from beginning to end.

 

 

 

Ronald B. - AL

John always kept me informed of progress and setback that occurred. Very friendly and helpful throughout process.

 

 

 

Heath B. - GA

We worked Joe Versiackas and were completely satisfied with the refinance process through Reliance First Capital. We appreciated his assistance throughout the entire process from start to close. His knowledge and expertise made it easy for us and gave us a sense of ease that everything was taken care of during the process. Thank you again for your help and I highly recommend Joe and Reliance First Capital.

 

 

 

Larry W. - TN

Kristin Gordon, Friendly, Knowledgeable, Responsive, Personable, Informative. Completely professional at all times.

 

 

 

Raymond L. - CT

I am constantly bombarded with offers to refinance on the internet and my cell phone. I picked up the call from Lance with the intention of telling him off. But, Lance is a guy who is comfortable in his own skin. A straight forward, honest, no BS guy. We hit it off. He asked what I would want, listened and, got it done. We closed today. Can't ask for more than that. I would, and will, recommend Lance.

 

 

 

Kathleen C. - OH

Lisa Fiorille, she got me the loan where no other company would! The company believed in me and got me refinanced where no other company would.

 

 

 

Wesley H. - PA

Mason worked with us for months to make this happen. He was professional, great to work with, prompt and kept after it until we got it done.

 

 

 

Marnita M. - NC

Miles Taylor guided me the whole way! Was very happy dealing with him! Also without Breanna Devlin reaching out initially because I've worked with her before, none of this would have been possible!

 

 

 

Mildred J. - PA

Your current loan process is very thorough. Everything is well explained to the customer from the very beginning. Paul Bernard is an outstanding Reliance Capital Financial Mortgage Analyst. I have to say that I was blessed to have found him to work with me. I said blessed not lucky because God knows my needs. So He sent me a person who is extremely patient and caring. There is no silly question with Paul. He scores beyond outstanding and excellent in customer services. He is just awesome. Genna was great as well. She does her best to ensure that I am satisfied and happy with my decision. You offered me the best. It has been a pleasure working on lowering my home loan rate with you.

 

 

 

Michelle L. - VA

Philip Stone creatively created just the right package for us. He thought outside the box and really listened to our needs. He matched a loan with just what would meet those loans. He was patient and thorough. I’m very pleased with his service!

 

 

 

Chuck T. - TN

Many thanks to Preston John Wood, who led me thru the process of refinancing recently. He answered all questions, updated me, sometimes several times a day as needed. He quickly responded to messages and emails. I would recommend Preston and Reliance gladly!!

 

 

 

Rita T. - OH

I just closed today, and I couldn't be happier. Preston John Wood worked diligently to make sure that everything came together exactly as I wanted. If you want a hard worker, ask for Preston.

 

 

 

Justin S. - OH

I just closed my first refinance loan with Reliance First Capital. Rachel Andrew was nothing short of amazing!!! She was there to assist with every step of the process, extremely knowledgeable, and always available to answer any questions! I've closed several real estate loans with other companies, and Reliance First Capital was by far the best experience thanks to Rachel. I highly recommend anyone in the market to check them out!

 

 

 

Curtis A. - SC

Excellent service, much better than I got from other companies.

 

 

 

Randall T. - KY

Roman was great help in getting everything done in a timely fashion. With everything that is going on in today’s world I believe the process was done right.

 

 

 

Donald H. - SC

Regan Rutledge did an incredibly professional job. Very patient in answering all of our questions, keeping us informed, and resolving issues. Well done! Thank you as well to Yara Tolentino for working with Regan to deliver a superior closing experience. You are the best!

 

 

 

Berta H. - SC

Shelia Dennis. EXCEPTIONAL!!!!!! Very articulate with calm, cool and collected voice!! You won’t go wrong with Reliance First Capital. When I first completed info with LendingTree, Shelia was relentless about contacting me. For this reason, I initially chose Reliance First Capital. She didn't disappoint me anytime thereafter. Reliance First Capital is fortunate to have her!!!

 

 

 

Janice F. - NM

Sheila Dennis was great.

 

 

 

Rebecca P. - MN

Steven Diomataris was very helpful. I think we went above and beyond to help me throughout this process.

 

 

 

Karl D. - NC

Steve Mc Manus - Exceptional customer service. Any questions I had he answered and explained so that I could understand each process. You guys were awesome!!

 

 

 

Richard O. - IL

Jared worked closely with Thomas Matthew as Matthew was on his first mortgage. Although Jared was not our mortgage analyst, he was always available to assist.

 

 

 

Kyle F. - GA

Thomas was very helpful throughout the entire refinance process.

 

 

 

James S. - OH

Tyler was a true professional in evert sense of the word. He was always available to discuss every step of the way. He is very knowledgeable and is a great listener to any concerns I had. He is also a very personable individual who displays a very real interest in his clients.

 

 

 

Ivan D. - OH

Yana and Marta are very professional, kind, and patient workers. It was amazing to work with them. Thank you very much guys!!!

 

 

 

Firuza W. - OH

It was a pleasure working with Reliance First Capital. Thank you for all service. As a first time home buyer, I was very nervous about the process. But reliance made the process very easy and fulfilling. Definitely will recommend reliance to my friends and family. Yana and Marta were absolutely helpful and resourceful. All my needs were met on timely manner.

 

 

 

Barbara K. - NY

Zach was very instrumental in getting my refi loan after [another lender] would not. That's after being a loyal client of theirs for 30 years who never missed a payment. Zach looked at the situation and said I would have no problem. So grateful to say Bye-Bye to [my old lender].

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