Video Testimonials: reviews from actual Reliance First Capital customers telling of their experience with our firm:

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Written Testimonials: reviews from actual Reliance First Capital customers who sent in letters, emails, posted online reviews, and/or completed Funded Loan surveys. Surveys below are listed in chronological order (newest first) as of May 17th, 2022 (unless otherwise noted). To read more testimonials from our customers click here. Compensation was not paid in exchange for any testimonial on this site.

Erick and Betty P. thank
Austin for his hard work

Betty P., PA

My husband and I are so grateful that we had the pleasure to work with Austin, I have never dealt with a professional person as he was to us. He was so pleasant , guided us through every process, that we needed to complete before the loan would go through, and then get the appraisal done, he was there for every step, we have never had a person like Austin to help us like he did, he worked so hard on our account, even if we had any question after closing during the week, and on weekends he was there, amazing personality. We just wanted to voice our appreciation for Austin Clayton, and to let you all know, what kind of a Mortgage Analyst you have working for you.. My husband and I would defiantly recommend Austin and Reliance First Capital. Again, thank you Austin, you’re the best…

Donna Titone and Tammy Kaur showcase flowers their customer
sent in appreciation for their efforts

Donald S., MA

I would like to express my appreciation for working with Donna Titone as my primary point of contact through my recent refinancing with Reliance First Capital. Donna is a consummate professional who was of great assistance throughout the process. She possesses what I call real-time communications skills and dedication, always available, on-point and very responsive. As with most refinancing processes, there were myriad underwriting demands and information corrections and research items along the way. Despite any administrative challenges, Donna was always straight forward, knowledgeable and focused on a successful outcome. When I became frustrated with multiple underwriting requests and near ready to pull the plug, she was encouraging and assisted in keeping things on track. I would recommend her without reservation to others, and am confident she will build a strong career with your or any organization.


Ritu Sethi and a special thank you sent to her by Yveline in appreciation

Yveline L., MD

Ritu is beyond "EXCEPTIONAL" from the start to finish she exhibits an unprecedented professionalism. She went above and beyond the call of duty. "Your attitude will determine your altitude". She has the A T T I T U D E and there is no scale to measure that. Well done! Keep up the good work.


Dave R. and family in front
of their new home.

Dave R., OH

Thank you @reliancefirstcapital and @azzamhomes for helping us. God blessed us with a great home and opportunity. Carlton and Michelle provided personal care. They both took ownership in their duties. It was a pleasure working with them both. Keep up the great work. Communication is vital.

Noreen A. - MA

Donna was very professional and the first person who I feel really listened to our needs. She was awesome every step of the way and she was super efficient with closing this mortgage fast.




Renee K. - AZ

Everything went great. Your company and all employees were great, very helpful to me, very courteous and respectful to me. Thank you All.




Stanley J. - GA

Starts at the Top. Great company with a staff of professionals that has the best interest of their customers. I would recommend them to my family and friends.




Richard G. - SC

This was an extremely smooth and quick loan. Sometimes the online portal was slightly confusing as far as needing to print and sign or just view things but no big deal and it didn't delay anything. Mark did a great job explaining things in advance and answering any questions I had. If I hear someone at work talking about a mortgage or refi I will give them your number and let them know how smooth my loan was.




Doreen V. - NC

Hi Julieanna, it was great to talk to you today! I am very pleased to explore a refinance at such a great rate and look forward to working with you. It is quite unusual to come across a mortgage initiator as organized and responsive as you are! This is the first time anyone has paid any attention to a financial overview, much less the zero interest debt considerations as part of that package. Thanks!




Reeca K. - MD

Great experience. Heidi was very knowledgeable and explained everything perfect. The process was very easy. She was very professional and also very easy to talk to. She called back the next day at the time she was supposed to. I will definitely use her for future loan's.




James W. - VA

Patrick helped us and reassured us that everything was going thru. Really nice HE IS A KEEPER!!




Michael A. - MA

Jessica was incredibly knowledgeable and worked within my parameters.




Linda B. - OH

Evan went above and beyond to help us to achieve our goals!!!! Very highly recommended!!!!




Tom C. - VA

It was an awesome experience, great job! McKenzie did a great job explaining all of my options and educating on the process as to what works best for me.




Martina B. - NY

Wonderful experience. Ms. Sabatini Booth was super helpful and although this time around was not the right fit, I will contact her immediately for our next need. She was knowledgeable and extremely professional laying out the different options we have. Highly, highly recommend her!




Mark T. - SC

Awesome experience... If you can ask for an agent, ask for Julieanna Marie Gild. She was thoughtful, had some great recommendations and just all around attentive to us on a personal level!




Graig E. - NY

Edward Pellicane is a charismatic person and very easy to talk with about the loan process. His follow through and communication were exceptional. He was focused and understood our financial background after explaining to him one time. Carolyn took over during the underwriting process and had was extremely responsive as well. From application to receipt of finances it was about 30 days. Thank you for the professional services.




Jorge B. - OH

Did a cash-out refinance with Reliance First Capital and their performance was fast, reliable, and with no dramatic delays. I want to thank especially Bryan and his team for being there in supporting me with this refinancing. I will recommend Reliance First Capital to anybody who is interested in getting a mortgage or any other type of loan.




Theresa D. - NC

Josh Haggins was absolutely amazing prompt courteous knowledgeable and very Patient!! Joshwel Haggins with Reliance First Capital was amazing easy to talk with and he understood the assignment lol all around great experience! Reliance First Capital worked well with me, the refinancing of my mortgage was done in less than 30days. Josh was remarkable, answering all of my questions in a timely manner, understanding my wants and needs.




Alisa R. - TN

Erica Markiewicz was very informative and kept me informed on the entire process. She had a great attitude and I felt like she gave me the best option and made sure I understood the process.




Lim H. - MA

It was an awesome experience. The hold entire process was very smooth. I can’t ask for a better mortgage company. Both Mark Reed and Steve shatz. One of the best people to explain, kind, answer every question I ask and patiently help me thru the lending process. I would refer them to family and friends. I can’t thank you enough and help my family for a better financial stress free debts.




Giuseppe P. - OH

My experience was honestly perfect from the first phone all until the closing day. Patrick was not only smart, but also kind and responsive. Alexandra kept constant contact with me and made me feel comfortable during a difficult loan approval process. Alexandra and Patrick proved to me that they were trustworthy and reliable. I would recommend them both for any family or friends mortgage needs. Patrick was wonderful. Alexandra was also truly great.




Yaritza D. - TX

A huge THANK YOU to Ronald and Bethany! They were always available to assist me with any question I had making my refinance process go smoothly and seamless. I will definitely recommend Reliance to anyone looking to refinance or purchase a new home. The whole team was very professional and attentive.




Norma S. - AL

Ronald Harrison was the best and very helpful during the entire process!




David F. - SC

Sonney Davenport did an excellent job. No problems.




Charlie W. - KY

Samantha was great. Everything was perfect.




Anthony G. - AL

Vincent was exceptional. The ultimate professional. Very patient. Extremely knowledgeable.




Norris C. - TN

Rick stayed with me from the initial phone call to the morning of the closing. He called/emailed sometimes daily explaining every step of the process to telling me what to expect next. Truly a professional at his craft.




Allen P. - CT

With many phone conversations and computer help, walking thru each phase with Janna Nersesov, she has done an outstanding job helping me and explaining to me what had to be done and helping me understand the parts using the computer which was a great help. She made things sound more simple and user friendly. Thank you for all your help.




Michael M. - RI

Rebecca was great, had a real good connection with her which made things very simple and easy. Rebecca worked with me step-by-step couldn't I made it much easier than she did everything was simple and she was right on time with everything




Scott J. - OR

Maresa cold called me as a response to my online inquiry. She was polite, positive and professional thru the entire process. I was very happy with the whole process.




Phillip G. - SC

Toi was just exceptional. We enjoyed our calls with her and her knowledge of mortgage lending helped us achieve our goal. Good process in place and closing came sooner than I expected.




Wayne A. - SC

The whole process went very smooth and was very professional. Terrific service.




Sayles C. - NY

Extremely Attentive and Responsive. Donna is amazing! She made the process extremely easy for us and got us the best rates available. Donna was always very responsive which is hard to find these days. She was patient with us and worked hard to finish our paperwork as fast as possible even when there were delays in appraisal. I can't stress enough how amazing she is!




Kathy B. - NC

Hi Victoria, We have had such an amazing experience so far with all of you at Reliance. The whole reason I chose to follow through with this refinance with Reliance was because of you and your ability to communicate with people. I had several companies calling everyday or sending me emails. You were the first to text me and say, "hey, I know you may be busy, but is there a time we might could talk when you're free and see if I might be able to help....I'll give you some scenarios and that way you can decide and make an informed decision." I mean....after days of pressured phone calls and me declining every single one....with one coming in at 7:30 am....I honestly was over this whole refinance idea until you sent that text. I thought finally, someone is gonna send a text and just ask and realizes that I have a job and cannot drop everything to answer multiple phone calls. So thank you Victoria....you have been amazing to say the least. Your personality is one of the most personable I've had the pleasure of dealing with and was impressive to say the least. You definitely are an asset in your business with your ability to communicate with people.




Hunt M. - SC

Sonney Davenport. She is the best. I would recommend her to anyone and I don't normally do that.




Alese D. - NY

Ndae is amazing. She helped us tremendously through this process. She kept us informed every step of the way. Always friendly and professional and timely Thanks!!!!




Tonya C. - TN

John Honea was awesome. He made the process so easy. We really enjoyed working with him.




Sharron S. - NC

Nick was very kind and courteous throughout the process.




Carol P. - AZ

Rachel provided wonderful service, she helped me with loan documents to get this closed so fast. Also, loan the processing agent did a great job.




Richard G. - SC

Nicole Della Russo was exceptional! She was very thorough and explained the details of the loan process with us. She made sure to keep us updated on the status of our refinance and was always available to answer any questions we had. She is an awesome Mortgage Analyst. Everything was great!




Abigail H. - GA

Rachel Andrew at Reliance helped us tremendously! She gave us different loan options to meet our need of wanting to consolidate our debt. She was always easy to get in touch with and the process from start to finish was quick and exactly what we were looking for. We were able to get rid of credit card debt, personal loans and our car loan to make one monthly loan payment AND save $500 each month! Would recommend her and Reliance to anyone looking for a loan.




Martha B. - GA

A professional job. Daquon walked me through the entire process which made this decision easier. Very prompt in answering questions and returning calls.




Andrea S. - AL

I work as a mortgage processor and your work flow is excellent!




Joseph R. - FL

Anyone looking to refinance's home Maresa Welms In 20 years of media line with professional loan companies she is a top 10 experience well knowledgeable loan officer I recommend her to anyone that is looking for any type of refinancing home loans she will find options for you and very professional and she stays on top of everything my name is Joseph Ricardo and Do not hesitate... She came through with flying colors Thank you!




Lee L. - TX

I would like to thank you and your team for all the help you gave me in getting my loan through. The world class customer service, personal interest and attentiveness was greatly appreciated. you made the process very manageable by keeping me aware of what needed to be submitted and making sure everything was in order. Please tell Lisa and Jacqueline, I appreciate all of the help in getting the loan through. The world-class customer service was greatly appreciated. Thanks again.




Kathleen M. - KY

Jazmine Marie Pintueles was wonderful to work with and made a nerve wracking decision as easy and pleasant as possible. Ed Bailey was also great to work with. The main reason I went with Reliance is because Jazmine was respectful of my busy work schedule and didn't continue to push me to get back with her. She honored my request to communicate via text and email when possible which I truly appreciated. That helped me make my final decision to go with Reliance and my husband and I are very happy that we did. I don't know of anyone currently but if/when I do hear of someone I will definitely recommend Jazmine and Reliance.




Leona A. - IN

Ging-Han Jacob Bien kept me informed.




Karen and Charles E. - NC

Hello Julieanna, we want to personally thank you for all your help. This process helped us get back on track with our financial goals. We couldn't see our way out of debt until now. This process was very easy and we are forever grateful to you. Thank you and Tammy as well. It was great working with you both.




Eugene A. - DE

In my opinion Robin Knighten did an exceptional job from start to finish with my loan experience. Always kept me informed and gave me check off lists that needed fulfilled to move forward. Always would call or text or email when ever I needed help.




Kevin C. - NC

Danielle McCauley was excellent I am in the service industry and would love to have someone like her. I will pass the word around and I will have them ask for Danielle. Your system was great I don't think I would change anything.




Corissa B. - NC

Jacqueline was amazing!




Ursula M. - LA

Daniel is absolutely the best!!! Excellent people to deal with! Simply the best at what they do! Enough said!




Harry P. - TX

It was a good experience. It was very good, did not take a lot of time, and went really smooth. Ryan is really good.




Franca E. - NC

My team were very good at convincing me to stay warm with Reliance First Capital. They are the best, very professional, ready to answer all my questions, and gave immediate feedback.




Lewis J. - NC

Jessica Powell was very professional throughout the total process of my refinancing of my home!




Jamie P. - SC

Tracey kept her word, very pleasant to work with - I will miss her!!




Felicia S. - AL

Taylor stayed in constant contact throughout the entire process and kept me informed as to when and what to expect.




Arthur C. - NC

Nick and Michael were excellent and made sure that I was given up to date information. I am extremely satisfied with my results.




Annette H. - NJ

Easy to work with. Maresa was professional and easy to work with. She was always available to answer questions I had. She made the whole process seem quick and painless from start to finish. She will be the person I go to for any future loans. I highly recommend using her and her company.




Daniel B. - NY

Chad, just wanted to thank you for all your help, from our first conversation you did exactly what you said you would. I appreciate all your help and assistance. You made the paperwork process as painless as possible. Thank you.




Sarah D. - VA

Wonderful Experience!!! I am extremely grateful for Regina Rupnik. She was amazing to work with. I can really tell she loves helping others achieve their dreams of home ownership. She was very knowledgeable on loan products and what works best for each customers unique situation. During my time as her customer she taught me so many things regarding credit and she was able to help me drastically improve my credit scores very quickly. Whenever I had questions she provided prompt customer services. In the future I plan on purchasing a second home and without hesitation she will be the person I call. Most loan officers I have dealt with in the past made me feel like a number and if my credit wasn't perfect I felt like my applications was tossed aside. My experience with Regina was the complete opposite. She truly is a star in her field of work and she really cares about her customers achieving their goals. I highly recommend Regina!




Giselle F. - NC

Mr. Brain Berry provide me with an exceptional service he was accurate, attentive to detail, consistent through he made this process so easy. There were times when I would called like 5 times a day to asked questions and they were all answered immediately. Every process was awesome. time frame given was faster.




Michael M. - AL

Matt and Linda Hoffman were both very helpful, very good at giving information and letting me know when someone would be calling.




Gregory B. - NC

Regan was very professional from start to finish, he explained in detail the type of refinance programs that I qualified for along with guiding me through the entire process. I would recommend Regan and Reliance First Capital to anyone in need of financial services. Your loan process was exceptional.




Rodney D. - OH

Yana and Michelle - both fielded many of my calls and questions and helped me with anything I needed.




Diane H. - LA

Rose great customer service very experience and knowledgeable really helped me with the process.




Matthew P. - IL

Wade really went above and beyond and had an answer to my 5000 questions! He was really assuring at every step of the way. Thank you wade! Very impressed with seamless process and great communication. I will continue to referring to family and friends when the need is there.




Hazel A. - NY

Ritu is one of a kind! After so many years of me struggling to get prequalified for a mortgage loan as a small business owner, Ritu made it happen! Now I am officially a home owner! I am truly grateful for all her help throughout the process, she is so informative, kind and patient! I look forward to continue working with her for any loans I may need in the future!




David S. - FL

Jessica Holloway was my loan officer who provided me with one of the most enjoyable business transactions. Her knowledge and commitment to getting the processes completed was exceptional.




Veronica K. - MI

Pooja was extremely helpful and courteous! Thank you.




Carolyn B. - NC

Wendi Samples was professional, kind, and honest. She exceeded my expectation helping me to get the best loan for my need. I highly respect her and her expertise is second to none. I pray God's continue blessings upon her as she serve the least of these.




Carlos T. - GA

Brian was very helpful and explained everything step by step. Lynda was also very helpful, when I had questions I always tell both please return my call immediately they call back with in the minutes. I love the attention that they give me, thank you for everything. Keep the good job your doing I am very happy with all you did.




Angela R. - AZ

Mr. Andriano was very helpful and professional throughout the process. I appreciated his knowledgeable and reassurance and he helped make the process very less stressful.




Tacie R. - GA

Regina is the best!!!




Eric R. - OH

Ryan was the best! He did a fabulous job. I found the refinance process to be quick and straight forward thanks to my Reliance representative. I don't have any right now, but I have my representative Ryan Sason on speed dial for whoever I come across.




Karen S. - GA

LaShonda was absolutely wonderful. She sets the bar high! LaShonda Holt was amazing and Lynda with processing went above and beyond as well. I couldn't have asked for a better team.




Rita T. - PA

Alicia was amazing. She was very friendly and helpful and with her help we were able to close a week earlier than initially projected.




Donald V. - VA

Ryan did and excellent job with my loan I Gould give him A++. Very knowledgeable of loans and answering my questions or concerns. Really liked taking to him, very friendly, u have great employee... ++ Great job.




Sunaina K. - OH

James McDonough went above and beyond at every turn. My wife and I were thrilled with every aspect of our loan, and Jim was the reason.




Liliana M. - MA

Lance Kirshner gave excellent service, in contact with me throughout the process, always engaging, courteous and helpful.




Donald and Rewbecca B. - NY

Patrick is our hero. Patrick made our Re-Fi a pleasant experience! He was always available with clear and concise instructions and suggestions from start to finish. This process would have been a never-ending headache without his undying patience, and professional experience. If we are ever in this situation again, Patrick Germovsek is the only person that we would agree to work with. Thanks Patrick, you are our hero! ;)




Christopher H. - KY

Julieanna went above and beyond even when I thought we may have been difficult for her she was always great and did way more than expected.




Vladyslav H. - OH

I am very grateful for work that Yana, Martha, Svetlana and Michelle did. Through the whole process I had a feeling that they was interested to provide me the best option for my mortgage. Everything was beyond my expectations.




Olha H. - OH

Yana Solomonik is the best. Knows every which way to complete the loan process quickly and efficiently. Everything was great and fast.




Mike P. - NY

I was nervous at first contacting someone to refinance my mortgage. I was at a very high interest rate and was looking for something lower. My credit was not bad but had a lot of medical bills in collections. I did a search online like most everyone does. I had a bunch of people call me. Most seemed pushy for my information and tried to get my SS number as fast as they could to start the process. After a couple calls, I received a call from Cassandra Welter from Reliance First Capital. She was the perfect person to talk to about my situation for my refi. She definitely had to do some work to get things done due to the medical bills, but she got it done. She was always calling with any information she had and always had a answer to all my questions. We closed with a great rate and a great feeling of not getting pushed into the whole process. She is the perfect person to work with.




Shirley and Ronald H. - TN

Jessica Powell went above and beyond. Always friendly and courteous and felt like family to us. And so helpful to explain things to us. Everyone we dealt with was so good to us. Very pleasant experience and so helpful. I want to thank you for working so hard and going above and beyond for us. I will never forget how smoothly and pleasant and quick the whole process was. I will highly recommend you and your company in the future. I actually cried to be able to pay things off and relax more. I am so thankful and blessed because of you and God.




Mary L. - NY

Brian was the best. The whole team was just great to work with very patient taught me new things about sending documents.




Fortune N. - NC

I dreamt of getting my mortage refinanced and Reliance First Capital made this dream a reality. Courtney was informative, patient, and supportive. Give Courtney a raise!




Catherine B. - NC

Courtney is very professional and exceptionally nice. I really enjoyed talking with her and love how she performs her job very well.




Brittany B. - NH

Bryan Salomon was awesome Throughout the whole process. Extremely knowledgeable, gave us great Financial tips and just was very Pleasant to work with. I would recommend Brian to anyone. Brian is a great asset to Reliance First Capital.




Dexter B. - NY

I must say [Toi and Yara] exceeded my expectation and their courtesy service response time and overall professionalism throughout the course of my funding. Both of these ladies deserve commendation and recognition for their fine work.




Wilhen V. - MA

I was referred to First Reliance Capital LLC by a friend. Lance Kirshner worked with me throughout the process of refinancing my home, he guided me every step of the way. He is knowledgeable, he answered all my questions, he is professional, polite and reliable. Lance is very attentive he responded to my email, voice-mail and text in a timely manner. As a result the whole process went smoothly as I was expected. I had a great experience working with him. I highly recommend Lance Kirshner to anyone, friends and or family members.




Peter M. - NY

It was good working with Steven. It was a pretty interesting experience Steve was great to work with. He was very helpful in some of my paperwork together.




Lynnette C. - NY

I would like to acknowledge the exceptional service that I received during the entire refinancing process. Pooja Bhardwaj professionalism and knowledge of the industry was impressive and truly appreciated. The first conversation I had with Poojah was genuine, she made me feel so comfortable. Discussing my financial needs and concerns about refinancing. It was a long process, only because I had some tax issues on my home. But Pooja never gave up on me, she worked tirelessly to handle the situation. I also remember while applying for a refinance I had lost my phone and Pooja took the time out to help me call my cell phone provider and track my phone. Pooja didn’t have to do that at all. I was also in the hospital for infection in my lungs, and she was willing to be of any of assistance necessary. At that moment I knew that Reliance would be the right choice for my refinance of my home. Pooja Bhardwaj is an exceptional mortgage broker. She kept me advised on every step of the mortgage process, explaining the reason for every obscure document requested from me. Her manner was always friendly, and she was always available to answer every question I had. Previously, I had gone directly to banks for my mortgage. I don't believe that I will ever do that again as long as Pooja is around to assist in the process. I will strongly recommend Pooja to my friends in the future, and I will be certain to use her the next time I require new financing. She is remarkable and a five-star broker, and any organization should be proud to have her working for them. Pooja is Amazing!!!




Barbara R. - FL

I am thankful for this learning experience. No other analyst has ever ever let me have some capital back. Thanks.




Matthew B. - NH

Working with Rachel worked out fine. She was patient and persistent and got the job done. She was helpful and responsive when glitches arose. Thank you Rachel!




Hampton P. - NY

I had attempted to refinance before with other companies, and paid for appraisals that ended up being for nothing. I was more than a little skeptical when I met Lance Kirshner, who told me a lot of the same I had heard from other Brokers, rates are good, save me money, get cash out etc. I have to tell you, this man is the real deal, worked hard, was always super fast to get back to me, and give it to me straight, we had a few complications (on our end) that he helped clear up for us, with incredible patience, professionalism, and grace. In the end he got us everything he promised and more, I couldn't be happier, and so long as he is in the business I will never need to look for a "mortgage guy" again, hes an absolute Pro.




Robert L. - PA

William and Ben hung in there and were very helpful.




Nanci L. - ME

Refinance Made Easy!!! I would recommend Ritu to all - she made my refinance so easy. A true gem to work with, extremely knowledgeable and a wonderful personality - I was swamped with work during Covid and she made sure this process closed quickly and efficiently. Seriously, I can’t thank her enough.




Estela C. - MI

I’m very happy with my overall experience with Stephen Sasso from the initial call through the closing process. Stephen was also great at explaining different loan options to best suit my needs. He also was responsive, even on days off, and helped keep me informed throughout the refinance process. If Stephen Sasso did not have an answer, he followed up promptly. Highly recommend working with Stephen on your loan!




Diane W. - OH

Everything went very fast and smooth.




Roxannie H. - GA

Ms. Taylor is a kind, efficient, effective professional. She helped me refinance my mortgage when other big companies turn me down. She gives me instructions and insights to help me reach my goals.




Kealey S. - PA

Alicia was kind, courteous and knowledgeable! Knowing her from previous days as a coworker. I knew how hard she worked for her clients and her dedication to her work, so I knew there was no one else I would want to handle my mortgage. She got me to the finish line with ease and it was the best process I could have imagined. Without her I wouldn’t have been able to purchase my first home on my own! I can’t thank her and Alex enough!!!!