Video Testimonials: reviews from actual Reliance First Capital customers telling of their experience with our firm:
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Reliance First Capital
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Written Testimonials: reviews from actual Reliance First Capital customers who sent in letters, emails, posted online reviews, and/or completed Funded Loan surveys. Surveys below are listed in chronological order (newest first) as of November 5th, 2019 (unless otherwise noted). To read more testimonials from our customers click here. Compensation was not paid in exchange for any testimonial on this site.
Erick and Betty P. thank
Austin for his hard work
Betty P., PA
My husband and I are so grateful that we had the pleasure to work with Austin Clayton, I have never dealt with a professional person as he was to us. He was so pleasant , guided us through every process, that we needed to complete before the loan would go through, and then get the appraisal done, he was there for every step, we have never had a person like Austin to help us like he did, he worked so hard on our account, even if we had any question after closing during the week, and on weekends he was there, amazing personality. We just wanted to voice our appreciation for Austin Clayton, and to let you all know, what kind of a Mortgage Analyst you have working for you.. My husband and I would defiantly recommend Austin and Reliance First Capital. Again, thank you Austin, you’re the best…
Donald S., MA
I would like to express my appreciation for working with Donna Titone as my primary point of contact through my recent refinancing with Reliance First Capital. Donna is a consummate professional who was of great assistance throughout the process. She possesses what I call real-time communications skills and dedication, always available, on-point and very responsive. As with most refinancing processes, there were myriad underwriting demands and information corrections and research items along the way. Despite any administrative challenges, Donna was always straight forward, knowledgeable and focused on a successful outcome. When I became frustrated with multiple underwriting requests and near ready to pull the plug, she was encouraging and assisted in keeping things on track. I would recommend her without reservation to others, and am confident she will build a strong career with your or any organization.
Donna Titone and Tammy Kaur showcase flowers their customer
sent in appreciation for their efforts
Yveline L., MD
Ritu is beyond "EXCEPTIONAL" from the start to finish she exhibits an unprecedented professionalism. She went above and beyond the call of duty. "Your attitude will determine your altitude". She has the A T T I T U D E and there is no scale to measure that. Well done! Keep up the good work.
Ritu Sethi and a special thank you sent to her by Yveline in appreciation
Cecile L. - NM
Angela was awesome, Aisha was also great. We don't know anyone at this time but if we ever do will definitely refer Reliance First Capital. Thank you.
Luke B. - AZ
Audrey was the absolutely best. She was personable, understanding and prompt to answer any questions I had. I felt as if I was working with a friend. I am so thankful to her and the Reliance First Capital teams for giving my husband and I am opportunity for financial relief. We are thankful beyond words can describe. Audrey deserves a raise. Honestly she even returned calls on weekends....who does that? I wouldn't!! I don't have anyone on top of my head right now but I will refer anyone of my friends if they ever are in need of your services.
Heather D. - NH
Austin was fantastic from start to finish.
Deborah R. - MD
Brandon was outstanding! Very courteous and professional.
James R. - OH
Brandon was great to work with and kept me informed throughout the entire process.
Lynne O. - PA
Amazing! Brandon was great! Professional, efficient and so easy to work with. When he didn't know an answer he found it out quickly and got right back to me! Greg was also amazing. Both make a great team! I was not interested in refinance due to all the hassles involved with doing this process. But after speaking with Brandon initially I realized this was going to be a great experience. From that point on, he was fantastic to work with. I highly recommend this company to anyone looking to refinance/loans. 5/5 Stars!!!!
Martha B. - AZ
I have limited experience with mortgage lenders, but was satisfied with this experience, I found Brian and Rasool to both be helpful, well-informed and attentive to my questions and concerns, I have already spoken to friends and family about my very positive experience with Reliance First Capital.
Jeanne S. - NH
Brian Solomon thoroughly explained process and answered any question big or small that I had.
Stacy B. - NC
Bryan remained in constant communication with me and was very courteous. Great experience! From my initial phone call to closing was 3 weeks. Very expeditious. I do not have anyone at this time but will certainly refer friends and colleagues in the future.
Raymond S. - FL
Caleb helped us greatly in getting the loan that we wanted, I appreciate all the hard work that he put in for that thank you.
Ivan J. - OH
Carol was very professional honest and caring. I am glad that we did refi with Reliance First Capital.
Betty F. - TN
I want to thank Carol for helping me she was there every step of the way Always kept me informed thank you.
Doris R. - PA
Very nice doing business with you.
Linda and Robert B. - MA
Chrisanna provided us with exceptional service from beginning to end! Our Reliance First Capital mortgage analyst, Chrisanna exceeded our expectations throughout the refinance process. From the very onset she was professional, courteous and explained things clearly and concisely, and was always available to us! Chrisanna listened carefully to what our needs were and carefully designed a loan that was affordable and improved our financial situation. Her knowledge and professionalism made our experience very positive, but what makes her stand-out is how empathetic and genuinely connected she is to her customers. She took the time to get to know us and made us feel "special" and we were not just "a number," which is a gift! At times all of the paperwork, documents to sign and submit etc. became daunting, but, Chris always reassured us that it would all be worth it and it certainly was!!!! We've refinanced a few times and there is no comparison to how positive our experience has been with Reliance First Capital and it's mostly because of the person, Chrisanna is! Reliance First Capital has a "precious gem" in her and the company is fortunate to have her on their team!!!!! We are so appreciative of all she did for us and now we are able to give our daughter, Briana a beautiful wedding next Fall!!!! We will highly recommend, Chrisanna and Reliance First Capital to family and friends!!!!
Leslie B. - ME
Thank you for helping us get caught up on our bills. Christina you were really very patient with me, I appreciate all your hard work.
Michael S. - MD
Courtney was wonderful in helping me with my loan.
Dawn M. - NC
Courtney was excellent in everything. This was the smoothest, easy and fast refinancing I ever did.
Christopher R. - TN
Dana was great to work with. She kept me informed during the entire process.
Ana S. - GA
Dana did an excellent job, the whole process was fast and uncomplicated thanks to her performance, and through the whole process she helped me to understand everything. I can say she is a hardworking, nice, and excellent employee.
Martha M. - ME
I had several people who called me about refinancing but Daniel was the most personable who cared more about where I was at emotionally and financially than funding his pocket. I know it's his job to help people like me who have dug themselves into a hole to lead them back out of it. Some of my calls with others were such a pressured call I couldn't even continue as I wondered if they were working for themselves or working for me. With Daniel he always had my best interests at heart and I am so grateful he was the one that took the ball and ran with it to find my loan. Thank you Daniel you are a pleasure to work with! So different from the other people I talked to that were like "used car salesmen!" You definitely are not! Your professionalism is amazing and you definitely worked hard for me to help me out of a very deep hole I dug for myself!
Herve O. - PA
Daniel explained very clearly all my options, supervised the process and was always available to answer all my concerns. He made the all process look very easy.
Kathleen B. - NY
Dan was very professional and knowledgeable. But my main comment is that he made it personal, he made me feel that I/ my business was very important to him every single time we spoke. He certainly is an asset to your company. I actually feel I made a friend of Dan.
Donna and Mark H. - SC
Dawn was great to work with. She made the complete process completely painless. It was like she read my mind. There was always a call or message about updates or changes, so there were no unexpected surprises and we were always informed every step of the way. We have had 4 mortgage loans and this experience was by far the best. I owe it all to Dawn and her team. Everyone I dealt with was pleasant and very helpful. On a scale of 1-10, with 10 being totally satisfied, I would give Dawn and her team a 10+. Dawn is a great asset to the company. She totally exceeded my expectations and I hope she is compensated for doing such a wonderful job for us. I would like to say, I had doubts about the process, but it was smooth sailing the whole time. She kept me informed every step.
George C. - OH
Devery answered all my questions and if he did not know he found out and got back to me usually very quickly.
Lesli O. - ME
Great communication. Donna was very professional and friendly. She communicated at every step of the process. This was an easy transaction! Thanks.
Naresh L. - NY
Quick and helpful. Donna was very easy to work with, and always available for enquiries and guidance. I thought the paperless process was extremely simple and efficient, including the electronic signing, and not burdensome as most processes tend to be. I'd recommend Donna to any friend, if they are on the lookout for a loan. Best!
Peter M. - NY
Excellent experience! Donna was so personable and professional, she made the whole process of our refi seamless, along with all her colleagues. I would recommend her to anyone looking for a mortgage.
Steve P. - TN
Dylan was great to work with. His response time was perfect.
Steve P. - TN
Reliance First Capital exceeded all of my expectations. My Mortgage analyst, Dylan Edgell, was very creative and came up with a plan that met all of my needs. His response time and follow through was perfect.
Robert T. - VA
Elizabeth was very professional and had a nice personality, she always returned my call immediately.
Jennifer M. - MA
Eric was EXCELLENT through the entire process! Thank you for all that you did to make this go very smoothly.
Evelyn S. - NY
Service was GREAT!!!!!!! Eric was professional considerate, patient and keep lines of communication open. Eric explained everything to me in terms that I understood, and he worked hard to get me a refinance for my home. Thank you so very much you guys are my Heroes.
Azir K. - NY
Francine's dedication, attentiveness, efficient work ethic, and excellent customer service make me proud to do business with such competent professionals!! Excellent service, recommended to everyone I know!
Margie W. - SC
Frederick was very helpful during the entire time in processing the loan.
Deanna F. - ME
Genna was so super awesome! Keep me in the loop near daily, explained things to me even the simplest thing of how to make my iPad do what I needed! She's awesome!
Desmond K. - NY
Genna was an excellent at explaining the whole progress and A+ for returning phone calls.
Greg Z. - AR
Henry was fantastic. Very pleasant experience. Unexpected. I will refer Henry when there is opportunity.
Susan P. - MA
James was a pleasure to work with. I will definitely let all my friends know that if they are looking for a mortgage he's the person to talk too.
Jun M. - NY
Everything was done perfectly. James is excellent and very professional. I will definitely recommend you to any of my friends who will need your services.
James S. - SC
Everything went smoothly and it was a pleasure to work with Courtney. She was very efficient in assisting me in obtaining this loan. She was professional and kept me informed during the entire process.
Cynthia S. - VA
Smooth sailing. Jamie kept me informed about the steps of the loan process. I appreciated the phone calls and emails to provide me with updates. She takes a personal interest in her clients.
Neil N. - NY
Jeff was prompt, straightforward and diligent. We have no reluctance in recommending his professional services to anyone seeking to finance or refinance their home. We reduced our interest by a significant margin in a reasonable amount of time. Even minor issues were addressed promptly and we are most satisfied with the outcome. We found Jeff Levis very professional and highly personable. Thank you Jeff!!
Allen K. - LA
Calls were returned with hours and she was always happy.
Regina K. - LA
Jennifer Lutsch made the process so easy and she was very professional. She answered my questions immediately and was always cheerful. I saved $200 on my mortgage. Thanks Jennifer for the personal service.
Melba P. - TX
Wonderful experience. They have been eager to help us in all areas of our process of getting a home improvement loan/to refinance loan. Very nice people to work with.
Carol N. - PA
We recently refinanced our mortgage and John Maus was our loan officer. He was great. He was very patient with me as I was having trouble with the computer. He was always making sure I understood what was going on and if I had any questions. I would recommend Reliance First Capital to any of my friends.
Bob W. - MN
Working with Reliance First Capital made it all happen. John Maus in the Independence, OH office was great to work with. He was very capable in resolving problems with a government loan and kept us informed of the progress of the issues. I would highly recommend both John and the entire staff at Reliance First Capital for all of your home finance needs.
Patricia B. - NC
Joe gave such comfort and was so down to earth to deal with. He was a true gem during the whole process.
Earl D. - TN
Kelly kept us up to speed through the entire process.
Joshuah P. - TN
Great experience! Kelly made the refinance process simple and easy to understand. As this was my first time refinancing, Kelly took a great deal extra explaining the details of everything we did. I am very thankful to Kelly and everyone that in her office that I worked with.
Ed P. - NY
Kelly helped me secure a mortgage that was perfect for me and my family. She made the experience personable. I knew right away that she was working for me, she was steadfast, loyal and most importantly honest.
Earl D. - TN
It was a good experience. The entire process was very easy, thanks to Kelly. She was very knowledgeable and answered all our questions in a friendly and timely manner. She was very patient with us, and everything appeared to move along seamlessly. Kelly is definitely an asset!
Ron D. - SC
Persistence paid off for Mr. Swinson. I was having communications problems with my Veterans refinancing mortgage analyst. Mr. Swinson gave me a call, explained his program since I had enough with my previous mortgage analyst. I agreed to deal with Mr. Swinson. He is a consummate professional, who understands integrity. Everything he explained to me about the mortgage process was accurate. I rate my experience as a ten. There is no question that I will use Reliance First Capital, LLC again. I look forward to working with Mr. Swinson again.
Jack T. - CT
Overall the whole process went pretty well. The group did a good job and we met our objective. We had few hiccups along the way, but satisfied with the end result.
Maria R. - TX
LaTresha was very professional, efficient courteous and impeccable in providing information, I thanked Ms. Patman for getting my refinancing executed in a timely manner.
Wallace M. - OH
Lisa Margevicius led me through the process. She laid out every step I was to follow. If I was confused I was able to contact her easily. Lisa was not on me very informative she was very enjoyable to do business with. Lisa has followed up with me since the closure on my property. I have been extremely pleased with Reliance First Capital and Lisa. I will contact Reliance First Capital if I need a professional to handle any property dealings.
Margie B. - OH
I am happy to review Reliance First Capital, in particular, Lisa Margevicius. We have had Lisa do our mortgage re-fi not once but TWICE, both times could not have gone more smoothly! Lisa is a pro from start to finish. She was always one step ahead and took care of everything we needed in a snap. Any time we had questions, she addressed them within minutes most of the time, always in contact by phone or email and we felt completely in the loop. I would highly recommend Lisa and her team anytime you need mortgage or refinancing of any type. Give her a call today!
Kelly G. - RI
Firstly, I have to say I was pleasantly surprised to find that it was very easy to have a conversation about refinancing my home and other such programs that might be out there for me. Lisa Margevicius was very knowledgeable and understanding with regards to my current situation. Secondly, I would not hesitate to recommend Reliance First Capital and specifically Lisa to anyone who finds themselves in a position where they need to make a change to their current home mortgage. Thank you again Lisa.
Lowell T. - RI
Good Experience with Reliance First Capital and Lisa Margevicius. Lisa Margevicius was my contact at Reliance First Capital. I was looking to refinance my mortgage and Lisa helped me through the process. She worked with me and provided me with under a number of different options. Unfortunately, we just couldn't find a mortgage that would be better than the one I currently have (I had refinanced just three years previously). What I really appreciated was that Lisa spent a lot of time with me and did not put any pressure on me to refinance. Like anybody, she wants to do a deal, but there wasn't one to be had, and she admitted that. If interest rates drop a bit more I will be back in touch with her.
Eric N. - TX
Highly recommend. Lisa Martin and the team at Reliance First Capital were great through out the entire process. She was diligent and made sure that I was aware of what was going on the whole time. She answered all my questions and was super easy to get a hold of any time of the day. I never felt pressured to go through with the loan and they were able to get me a great rate and terms that I was very comfortable with. Would not hesitate to recommend to family and friends.
Oge B. - MA
Marissa was amazing since the first day I spoke with her. She was very professional and helped me understand what my options were. She came up with a package that matched our financial situation. I did not think that refinancing was possible until I spoke to her. I only wish that I spoke to her sooner. She always responded promptly to my emails and calls. Tammy (the processor) was very professional and patient. She went above and beyond to get us to finalize the loan. The communication with both her and Marissa was excellent and I never felt confused during the process. I am sure there were others involved in making this happen and I am very grateful to the whole team.
Lisa B. - MA
I had spoken to other companies before I reached Mary. They were not helpful at all. When I reached Mary, I was very surprised how great a personality she had. This loan was all new to me..but she explained every little detail..and she did not mind repeating if I didn't understand. We worked on this loan for quite a while and it felt like I made a new friend. Too bad there isn't more people like her to work with. She even asked about family and we had many great conversations and some laughs. I would recommend her to anyone.. You have a wonderful employee working for you..you need more like her. Thanks again Mary for everything!!
John T. - PA
This is the third time I've used Reliance First Capital....happy every time.
Raymond N. - AR
Keep up the good work and we think you all so much.
Christopher M. - CT
Excellent customer service. A great experience.
Robert D. - MA
Michael was the courteous, smart voice of reason from the beginning. It was his intelligent, caring and confident manner that made me dismiss every other call I got from my lending tree inquiry (and they were relentless). Jackie deserves a shout out for a strong closing and honestly the whole Reliance First Capital team was professional, timely and reliable. I strongly recommend that team. Out of all mortgage experiences (including when I bought my house) this was the best, smoothest, and easiest.
Joan W. - PA
My husband and I recently refinanced our mortgage through Reliance First Capital and I personally dealt with a mortgage analyst by the name of Miklos Janosi. He was absolutely wonderful through the entire process and kept me informed with each thing that would happen next. He is so personable and friendly and made us feel very comfortable dealing with this company. We had refinanced previously and have never had such a warm reception with a person. I recommend him very highly if you need to refinance or to get a mortgage. Mick is very easy to talk to, does not judge you, and is the best person in the field that I have personally dealt with over many years!!! I recommend him highly and think that he is a very valued employee for the hard work and extra effort he puts out for people.
Anne M. - NC
Miles kept me informed via, emails, phone calls, and text messages throughout this loan process. Always friendly and professional. Enjoyed working with him, and he made the process very easy from start to finish.
Beatrice M. - IN
I am so happy to have this opportunity to express myself on how I'm so thankful for Najeed Johnson. Who has been there for me from the first time I talked with him about my financial needs. I know he worked very hard to meet those needs for me, and even though I had second thoughts he assured me he would be able to help me meet those needs. Which Najeed did and because of what he did a heavy load has been lifted from my shoulders. Najeed Johnson was very compassionate and considerate in his work, and that's what makes him unique. Thank you so much Najeed, in helping me to meet my financial needs. You where awesome. I would definitely let anyone know how Najeed Johnson help me in my time of need.
Mary H. - IN
Najeeb Johnson helped me with my refinance, he never gave up on helping me and was very patient during the entire process. He helped me to understand everything before I committed to it, I was beyond satisfied with the process thanks to Najeeb.
Wendy C. - PA
Speaks clearly and a real positive attitude.
Nathan V. - AZ
This review is made on the behalf of my parents. Natasia Washington at Reliance First Capital was a pleasure to work with. She never left me wondering about the process of the loan and helped every step of the way. She kept me so well informed about any set back or advancement throughout, all while instilling confidence that she would get the job done. I am very happy with my refinance and would recommend her to anyone.
Wendy C. - PA
I had the extreme pleasure working with Natasia Washington. She had help me lowering my rates. I cannot tell you enough about how polite and the staying in contact with me during this whole loan process! It was truly a wonderful experience working with her. I do know I will probably work with only Reliance First Capital for any further purposes. Thank you all for the help!
Armando P. - NY
Ndae Radwan, Was Awesome. She was there from start to finish. Answered any and all of my questions. She made this transaction very easy. She did an exceptional job on our mortgage.
Deborah J. - NC
Once I initiated a mortgage search online, I was flooded with phone calls and emails from companies. I wanted to extract some of the equity from house to pay off debts and to get a much better interest rate on my mortgage. All who contacted me were men who were pushy salesmen insisting that I couldn't find a better deal anywhere. Oula Horne was super friendly and simply told me what Reliance First Capital could do for me -- in detail. It was a perfect fit. She was great through the whole process. I'm a journalist, so I ask a lot of questions and she answered every one. I also appreciate that she was mindful of and efficient with my time, working around my very busy schedule. She made all the difference in getting through a process I'd been putting off because I dreaded going through it. She made it painless.
William M. - MS
Oula was exceptional.
Jodi B. - NY
Patrick was great! He was wonderful with being patient while I submitted the paperwork online. Sometimes working while refinancing can be challenging. Mission accomplished! We are closed!
Keisha W. - NC
Linda and Aisha were both very detailed, interested in my responses, and helpful in helping me get my materials and answers promptly, very professional and caring. If I find someone I will be glad to refer them. Special thanks to all that assisted in my behalf.
Jolanda S. - MA
Philip was a steadfast partner and counsel to us during the entire loan process. He retained such confidence and optimism during our concerns and was more than exceptionally patient in all aspects of the loan process. Would definitely refer associates to Philip.
Linda H. - AL
Chris was a pleasure to work with and personally despite it being a "process," Chris was available whenever I needed him. Since I am a little technically challenged, he was very patient and helped me through the paperwork. Reliance First Capital can be proud to have someone as caring and committed as he has been. I will gladly refer anyone I know to give Chris a call and tell them he is an asset to your company.
Brian C. - AL
Everything was good the way it is.
Larry P. - KY
It was a very good experience. We worked with Reliance First Capital, LLC for a home refinance. The experience was very good and uncomplicated. Phillip and Michael worked with us and took care of all the details we needed to have done. They made the experience very enjoyable and hassle free. They answered our questions and took the patience necessary to make sure we understood the process. The process was very smooth and completed in the time frame they said it would be done. The experience was such that we highly recommend Reliance First Capital, LLC. Phillip handled our refinance process with extreme professionalism and dedication. He answered all our questions in detail and was very efficient in keeping us informed with the progress of our loan. He was very patient with us and put forth the effort to make us feel like he appreciated our business. The process was painless in that he took care of details and moved the process along quickly. We recommend Phillip highly.
Mike W. - OH
Rahshan Johnson helped us to refinance and made the process smooth and easy. He was knowledgeable, kind and easy to work with. Definitely recommend working with this man!
Tracy C. - RI
Rebecca was awesome to work with she was very helpful. She attended to all our needs in a timely fashion, and I will recommend her to my friends in the future. She was awesome!!!
Mark D. - IN
The whole process went a lot smoother than I thought it would. Very smooth. Great customer service!!
Mark D. - IN
The whole process was excellent!! Rebecca Lindsey, what can I say about this gal? Let's see, very helpful, very knowledgeable and a very personable lady. It was like we've been friends for years. She stopped to listen to whatever I had to say even if it was about the consolidation. Knew the answers to all my questions and helped us every step of the way. When she told me, she was a Godly woman that set my mind at ease. I knew I
Mony C. - IN
Rebecca is very personable. She has excellent customer service abilities. She is also well versed in her job and you are made to feel comfortable with the entire process. I was very hesitant at first about refinancing. After she prepared the loan proposal, I still had reservations. She basically asked me to trust her and I reluctantly DID! I put my trust in very few things or people. Rebecca kept me informed at all times of the status of my loan and before I knew it, we were a couple weeks from closing. There are things you personally have to take care of, when dealing with a VA loan, but it is worth it in the end. My closing went smooth. She said all through the loan process, she would be my GO TO for the life of the loan (even after the loan closed). I ran into a problem, a month after closing, when my insurance was due from my escrow. The payment was issued to my old insurance company. New insurance company had not been updated on the loan. I contacted Rebecca and she got it corrected immediately, even a month after my loan had closed. She is a person with great integrity. I know I can count on her anytime. Great experience and very glad I agreed to trust her. It was definitely a leap of Faith for me.
Michael C. - RI
Awesome Experience. Rebecca was extremely helpful with all our concerns. She provide help on all the questions we had through the whole process. Rebecca Always answered my phone calls and emails in a very timely fashion she was very impressive. Great personality and easy to talk to. I would refer her to any one. Good Luck
David S. - SC
Regan Rutledge kept us informed and explained every step along the way.
Matthew G. - NY
Regan really walked us through the entire process step by step - for the 2nd time in 5 years. We wouldn't hesitate to call him if the need arises a third time.
Linda G. - TN
Regan is your company's best asset!!! He was professional, courteous and I feel went above and beyond the normal duties of a representative to ensure I received necessary instructions, information and/or to help me with the entire process. I will highly recommend your company to friends and family!
Linda B. - VA
It was a painless procedure, went very smoothly. Reagan kept me updated with each step. Was able to explain it in terms I could understand. I don't know of anyone working on a mortgage at this time but would and would all refer them to Reliance First Capital and specifically Reagan in a heartbeat.
Richard - OH
Rob is an awesome representative to work with. From the very beginning, Rob was extremely easy to talk with and work with. He always made sure we understood the steps of the home buying process, worked with us to understand what our budget should be and assisted whenever we ran into any issues. I would highly recommend Rob to any of our family or friends when it is their time to buy a house.
Gloria H. - MD
The process was easy and I had a wonderful person who helped me. He never gave up on finding something that would work for my family. Always responded to calls and emails before the day was over. Terrific person and company. Roman, never gave up on us and continued to try to find a way to get my home refinanced. Roman was God sent to me and my family!!! Keep up the good work.
Juanita H. - TN
I had the pleasure of having Ruth Adams working with me from beginning to the end. She made things go unbelievably smooth. She was very professional, courteous, knowledgeable, and was always there when I needed her. I would highly recommend her. If I ever have a need for this kind of service it will be Ruth Adams that I will call. Thank you Ruth Adams for all your help. I would say if all the employees are like Ruth, your company needs NO improvements.
Annette M. - CA
Samantha is one of the few that can automatically connect with people. One of the main reasons I went with Reliance First Capital was because of the way Samantha presented herself and the company to me. She was very knowledgeable, went the extra mile to get me the best deal, very patient with my repeated questions and in general someone who one immediately trusts and enjoys working with. She is OUTSTANDING! Thank you Samantha for everything you did for me. You are a STAR in my book.
Betty T. - KY
Sharon kept me calm and explained the why of everything from start to finish.
Meredith K. - SC
Sharon was very personable and kept me informed through the whole loan process. I liked that I didn't get bounced around to different people and that she remained my contact person for the entire period.
Karen R. - WA
Shawn went above and beyond in securing our loan. The process became frustrating because the company who held our original mortgage kept throwing up "road blocks" which really got in the way of smooth transition, and caused a delay in our securing the new loan. Shawn ran interference on our behalf and made a difficult situation less stressful by personally dealing with original mortgage lender, and was successful in securing our loan. Shawn is professional, honest, and helped us deal with a difficult situation. I won't hesitate to send friends and acquaintances to Shawn.
Cynthia D. - SC
Sheila picked up quilt that this was the first time I have done any kid of major financial activity ever. She immediately simplified her approach with me to terminology I could understand. Sheila was awesome. She did a fantastic job! I never got concerned about taking on a financial matter for the first time and was great! I am very pleased with Reliance First Capital and would use you again. I don't know of anyone at the moment, but I have shared my story with several friends. I received checks, paid off [another lender] (check was a little over, so I got additional funds)! ☺ Thank you again for all of your assistance, patience and telling me about each step so I better understood what I was doing! This was a "first" financial venture for me. Although I was nervous, you were the ideal person to deal with me. You calmed me when I was frantically confused. Now thinking back on the experience, I must admit I am very proud of me! I could not have proceeded without you. I appreciate your special, caring attitude; it is what I needed to be successful!
Shannon C. - NC
Sheranda was very professional and explained the process every step of the way!!
Cynthia C. - VA
Reliance First Capital really does an excellent job. I highly recommend Steven Anthony Bruefach. He knows what to do and how to help you get the job done. He is extremely knowledgeable on all refinance options. He has helped me in so many ways to get the best programs for me. He is highly very well qualified to help get the best options for clients.
Menelaos L. - PA
Steve was personable and professional. He explained thoroughly all of our options and made the process easy, guiding us through every step. He even referred us to an agent that helped us save money on our home insurance.
Stephanie S. - PA
Steven was incredibly helpful through the entire process, from helping me get where I needed to be credit score wise, to exploring different loan options (conventional, VA, and FHA), to helping us with navigating the use of a POA. He worked tirelessly to meet our needs and went above and beyond, including issuing a secure app in order to communicate with my significant other whom is currently overseas and in an entirely different tome zone. Not only was Steve professional and courteous, he truly cared about making this work for Alex and I, even with our process being far from traditional or ordinary.
Darlene P. - MD
Steven and Carolyn I just want to thank you for your patience with me in completing this process. Your professionalism exemplifies customer service. I pray you both have a blessed Thanksgiving. God bless you and keep you.
Kristie H. - CO
Steve was always extremely helpful and polite. He took extra care to wish me a happy birthday and stayed late more than once to answer all of my questions.
Ronald N. - SC
Taylor was very professional and efficient. Excellent guy to work with.
Lisa C. - NH
Teddy was our contact person, every call we made to him, he got back to us within 20 mins. If he had to find an answer he was just as quick, yet apologized for needing to call us back. Teddy is just amazing, best experience we have ever had, Teddy Ferrell was very courteous and professional.
Brenda W. - NC
Teddy was polite, informative, and had a great sense of humor! I would refer to him in a heartbeat.
Larry H. - TN
Teddy quickly put me at ease about doing business by phone and internet he kept me updated constantly, Great experience.
Lisa and Scott C. - NH
I’m not sure how to get this posted online, but I would like EVERYONE to recognize Teddy Wayne Ferrell, Plano, TX. Teddy was our contact person, every call we made to him, if he wasn’t able to answer his phone (because I’m sure he was giving another client his undivided attention) he got back to us within 20 mins or less. If he had to find an answer he was just as quick, yet apologized for needing to call us back. Teddy is just amazing, I cannot say enough about Teddy, he made us feel like we were his only clients. His personality is professional yet so very friendly. He made the entire mortgage refinance so easy and not scary at all. If and when we do this again, Teddy Wayne Ferrell is our guy. Thank you so very much Teddy, you really are a great asset to Reliance First Capital
Michelle L. - SC
Good morning Teddy. Just wanted to touch base with you and thank you again for all of your hard work. We've gotten back on track for the most part, things are definitely looking much better. Our scores have gone up quite a bit and we finally have some breathing room. We ARE still planning to try and redo the loan in February, and try to increase the amount to what we had initially wanted to borrow, to be able to take of the things we didn’t have quite enough to take care of, so don’t forget us. We will be in touch and again thank you so much for not giving up on us. Teddy Ferrell was amazing! Looking forward to doing business with him again in the future. He absolutely went above and beyond for us and was by our side the entire way!
Robert S. - OH
The entire process went great, no room for improvement that I could see. Thomas described the process all along the way and answered all my questions and concerns and gave exceptional service. Very friendly. Reliance First Capital is a great company!
Robert S. - CA
Thomas Berry did a wonderful job with the refi of my VA loan. He explained the process and kept in touch with me the whole way. He was quick to get answers to my questions. The whole process took less than a month and I got a greatly reduced rate on my loan and a lower monthly payment. I would recommend Thomas Berry at Reliance First Capital to anyone who is looking to refinance their mortgage loan.
Christopher M. - TX
Toi was AWESOME! I've closed on a number of properties a number of times over the years and Toi made this the best experience I've had. Great service. Toi was on top of everything, responding quickly with accurate information and ensuring I had and understood ALL my options.
Christopher D. - SC
Toi was very professional in all areas, and Toneisa, the Processor was great was well getting the loan through processing.
Fred J. - CT
I have just spent the last 2 months working with Tyler Maglione. Tyler went out of his way to make us feel comfortable with the loan process. At first I didn't think it could happen. Tyler never gave up, he kept chipping away at it and it worked out. We were in heavy credit card debt, now thanks to Tyler we are not. He has changed our lives for the better, we now have a new start! Thank you Tyler!
Shauna G. - CT
I could say a million words of praises to describe my experience with Tyler Maglione at Reliance First Capital, but I will start with three...SUPERB, FANTASTIC, OUTSTANDING! Aside from that, Tyler was extremely knowledgeable. This was my first home purchase, but somehow with Tyler's help it did not seem overwhelming. He was available to answer all of my questions. I truly feel blessed to have had Tyler as my Mortgage Analyst. I was able to close and move into my home in record time. I would 100% do business with Tyler again and recommend him to everyone I know. There are just not enough words to express my gratitude.
Rose P. - TX
William went above and beyond throughout the whole process - worked with me after hours to explain everything that was going on. William kept me updated throughout the whole process until the very end and made sure I was getting everything to benefit my needs- Including promotions and discounts. William is great asset to your Reliance First Capital Team.
Debra O. - LA
Bill is a wonderful asset to your team. He treated me like a mother with care and concern. He really simplified the process for me. I love him like a son too. Your entire staff was great.
Denise S. - IN
My second loan with William. Love his work ethics, knowledge, patience, professionalism, enthusiasm, knowledge in the business, honesty and more! Hire more Bill Collins'.
Joanne L. - OH
The whole team was amazing and helpful at every step.
Alix D. - FL
York was excellent! He got the job done. He should be well valued as an employee.
Mery J. - FL
York was exceptional, way beyond my expectations. A true professional.
Debra W. - OH
Zach, I can't thank you enough for being so attentive, informative, helpful, and just all around pleasant to me with this. You made the experience not painful at all. I actually looked forward to your calls and texts. Thank you again and I will be dropping your name to everyone promoting your skills and business! Please don’t be a stranger. I’m keeping your good morning message on my answering machine just to hear your cheerful voice. If I can ever help you please let me know!! Zach was on top of it all! Totally! He was absolutely fantastic! Lynn (the underwriter) was quick to answer, she was great! Zach is absolutely the most pleasant person I have worked with in ages. He treated me with respect and helped figure out what was the best for me personally. I can’t say enough great things about him!! Quickly to tell me everything I needed and to help me when I needed it at a moment’s notice. Such a pleasant young man!!