Video Testimonials: reviews from actual Reliance First Capital customers telling of their experience with our firm:
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Reliance First Capital
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Written Testimonials: reviews from actual Reliance First Capital customers who sent in letters, emails, posted online reviews, and/or completed Funded Loan surveys. Surveys below are listed in chronological order (newest first) as of March 13th, 2020 (unless otherwise noted). To read more testimonials from our customers click here. Compensation was not paid in exchange for any testimonial on this site.
Erick and Betty P. thank
Austin for his hard work
Betty P., PA
My husband and I are so grateful that we had the pleasure to work with Austin Clayton, I have never dealt with a professional person as he was to us. He was so pleasant , guided us through every process, that we needed to complete before the loan would go through, and then get the appraisal done, he was there for every step, we have never had a person like Austin to help us like he did, he worked so hard on our account, even if we had any question after closing during the week, and on weekends he was there, amazing personality. We just wanted to voice our appreciation for Austin Clayton, and to let you all know, what kind of a Mortgage Analyst you have working for you.. My husband and I would defiantly recommend Austin and Reliance First Capital. Again, thank you Austin, you’re the best…
Donald S., MA
I would like to express my appreciation for working with Donna Titone as my primary point of contact through my recent refinancing with Reliance First Capital. Donna is a consummate professional who was of great assistance throughout the process. She possesses what I call real-time communications skills and dedication, always available, on-point and very responsive. As with most refinancing processes, there were myriad underwriting demands and information corrections and research items along the way. Despite any administrative challenges, Donna was always straight forward, knowledgeable and focused on a successful outcome. When I became frustrated with multiple underwriting requests and near ready to pull the plug, she was encouraging and assisted in keeping things on track. I would recommend her without reservation to others, and am confident she will build a strong career with your or any organization.
Donna Titone and Tammy Kaur showcase flowers their customer
sent in appreciation for their efforts
Yveline L., MD
Ritu is beyond "EXCEPTIONAL" from the start to finish she exhibits an unprecedented professionalism. She went above and beyond the call of duty. "Your attitude will determine your altitude". She has the A T T I T U D E and there is no scale to measure that. Well done! Keep up the good work.
Ritu Sethi and a special thank you sent to her by Yveline in appreciation
Courtney M. - PA
Alicia guided and counseled is during every step of the refinancing process. Thanks to her help we were able to get a lower interest rate and cash back to pay off several loans to help us get on the right foot to start our family.
Christine M. - PA
Alicia went above and beyond for me, she is a wonderful, and very professional with working with her clients.
Anthony E. - VA
Amanda walked me through the entire process - and she was courteous the entire time.
Kathy J. - WA
Andrew was very thorough and concise. He explained to why there was a problem with my 2nd mortgage. He and Karen had difficulty reaching the company, but through their persistent the company cooperated with Andrew and Karen. Things were always explained in a polite and concise manner. Andrew was always available by phone or text. Same with Kristen. Andrew and Kristen kept me informed.
Joan T. - PA
Andrew is a credit to your organization.
Bobby P. - TX
Audrey is great. This is the second time I've worked with her and couldn't ask for anyone better. I have had a ton of mortgages throughout the years and I feel like I hit the jackpot finding her. She was able to give me a much better loan than the other companies out there. She even showed me how to save money on things other than my mortgage. Five stars! ***** I've already sent several people her way and will continue to tell everyone I come into contact with about the experience you won't get anywhere else.
Scott B. - TX
Audrey has provided outstanding service to us on two occasions. The first motivated us to return to her again.
Jeffrey H. - KY
Audrey went above and beyond for us. No one else would have taken this task on.
Kevin D. - TX
Had such an amazing experience doing my refinance with reliance first capital. Audrey Morrell was incredible!! We have had trouble with other companies, and Audrey was able to overcome every obstacle that came her way. Thank you so much!!
Jeffery L. - OH
Austin did the best he could with the COVID-19 going on.
Joseph W. - MD
Bradley has done my loan twice, no wonder, perfectly done, always quick and painless, great job!
Kayleen M. - PA
Bradley was very courteous and knowledgeable.
Nancy S. - TN
Best experience I ever had. I would like to thank Breanna Devlin for making this entire process easy. She is very knowledgeable and efficient.
Shirley W. - TN
Breanna was so very helpful and always very friendly.
Jasmine H. - OH
I expected to be told what I've been told for the past 5 years: "We can’t help you". Not only did Brian help me but he gave me multiple options and even presented additional option, with more questions I asked, in effort to meet all my financial goals with a refinance. My process took all of maybe 3-3.5 weeks and was seamless. I highly recommend Reliance and Brian as the go-to guy. He also handled all my anxious questions professionally and with reassurance. I have no complaints at all. I'm not convinced this process could have gone any better!
Debra K. - MN
Our loan process was really wonderful, especially our agent Brian Berry, who was thorough, considerate, extremely nice and attentive. Both my husband and I really appreciate Brian! Cannot think of anyone at this time, but I will refer Brian when the time comes.
Brent N. - NC
Brian was informative and got back to me to answer questions quickly, this is the second time I’ve worked with Brian and would not hesitate to work with him in the future if needed.
Theresa R. - NC
Every person I interacted with went above and beyond. These people provided exceptional service. They are very knowledgeable and professional and efficient. I would like to thank them all.
Richard H. - VA
Brian was very informative and keep in contact.
Kurt L. - IN
Brian and Ed both went the extra mile to get the paperwork done and kept me informed the entire process.
Dennis G. - PA
Brian is the type of employee that anyone who owns a business would love to have as an employee. He kept us informed about everything that was going on, and was a pleasure to work with.
Rebecca D. - AL
Bridget was courteous and professional throughout the loan process. She kept ups informed every step of the way. Everything went smoothly with no surprises. She promptly answered all questions. This was by far the easiest refinancing I have ever had and Bridget and First Reliance deserve all the credit. I will recommend First Reliance to others who have financial needs.
Meagan M. - NH
Bridgett was great, easy to get a hold of and answered all my questions.
Mark C. - NC
Very responsive - best financing experience I ever had.
Debra G. - SC
Bryan and Kandace were very professional and both kept me informed throughout. All went very quickly and smoothly. Excellent experience! Thank you!
Eleanor M. - SC
I think we did very well considering Reliance and I had to work thru first 4 months of COVID19 closings that had 2 of 3 appraisers not showing up to see house and other such interruptions in process including my major surgery out of town being scheduled finally as a necessity. Could have been worse. Bryan and Ed and Roberta were always in a good mood and patient -- as was I with them!
Sandra S. - NC
Caleb was always willing to explain any questions we had. Very courteous and friendly on the phone.
Tiffany B. - VA
Caleb, thank you for everything you did from start to finish. It was a very positive experience.
Sandra P. - TN
I refinanced my home for a lower interest rate and bill payoff. I was so underwater I didn’t know what to do. I spoke with Carol Austin told her my problem. She immediately told me what she had in mind. We started the process in January 2020. She was so wonderful with everything. I now have lower house payments and bill free. She was a LIFESAVER for me. I highly recommend her for anyone looking to refinance.
Angela C. - OH
I left you a voicemail but was crying happy tears and it may not have made sense!! I am so grateful for you and couldn’t have done this without you!! Hopefully will see you as soon as people are allowed to get together at an event.
Teresa W. - GA
Christopher was a pleasure to work with. Very friendly and professional service.
Cagney B. - NC
Christopher was great. He walked me through the entire process from start to finish, answered all my questions within hours of emails and phone calls. Process was easy, sufficient and greatly appreciated it!
Anthony G. - AL
Chris was very professional and personable. He made the process easy and also kept me informed every step of the way. I would recommend giving him a call if anyone is considering refinance.
Harriet S. - NC
He did a great job kept me informed. He explained things and worked with me through things I didn't understand. He did a great job, everything went smoothly.
Michael M. - GA
Christopher kept us informed and was extremely courteous. He answered all questions and was patient with us.
Kathleen F. - TN
I am 60 and have been dealing with mortgage brokers for 30 years. Courtney provided the best experience I’ve ever had with buying or refinancing a home. She is outstanding and I will highly recommend her to anyone I know needing a mortgage broker. She was absolutely the best at keeping me informed, explaining all the steps and options available to me, and I trusted her implicitly. She could not have done a better job. A++
Johnny R. - NC
Courtney was on top of things, great lady.
Kimberly M. - NC
Courtney Corcoran- walked us through everything every reply was speedy not even a 24 hour wait and even made after hours call and weekend to answer questions and help.
Michael M. - NC
Courtney went above and beyond for us. Great process and easy to work with.
William B. - MD
Courtney did an excellent job through our total loan process. She was always there to answer any questions, get us the information we needed and maybe our refinance process a smooth one within a short period of time.
Rodrigo M. - GA
Dana is a blessing! She was there for us at any time of the day. This loan came on the right time to put us in a better position in this difficult times. Dana is like family to us already, she have a home here to come and visit us anytime she want. We will be happy to have her. She is so sweet and patient. We just love her. I will give her phone number to my friends and family.
Luis G. - FL
Dana Navarro She has commitment with his work, friendly, good communication with us. Kept us informed during entire loan process. Had patience and she did not care how many times she had to repeat to us what we did not understand. Was very respectful and very patient with us.
Gerardo S. - KY
They are excellent professionals, I feel very satisfied, especially with Dana... Thank you very much. Dana Navarro gave us exceptionally good service. She guided us throughout the process and was very friendly and professional. We wish her great successes in her personal and professional life, she really deserves a promotion.
Gerardo R. - TX
Dana is the best, she is very efficient, with the best service attitude, always was open to any question, I’m very happy with her service. Thanks Dana.
Jerome H. - WA
Daniel worked with us quite a while throughout the Corona Virus outbreak. Very professional and thorough. We enjoyed working with him. Thank you Daniel.
Julee H. - WA
Daniel provided excellent service and was professional and courteous. We really enjoyed working with Daniel. He kept us informed and was thorough in his explanations. As we all were experiencing COVID 19, Daniel stayed in touch with us.
Richard T. - MT
Daniel was AWESOME! Really knows his numbers and how to make the numbers work for all of the scenarios we threw at him. Thanks for everything!
Fe A. - VA
David has been very helpful and accommodating. Roberta also was very helpful and she was very friendly.
David P. - GA
Dawn was always quick to answer our questions and provided options that met our needs perfectly. The whole team was exceptional. If we ever have a need to get another mortgage, we will call Reliance First Capital!
Lawrence S. - TN
Dawn was friendly and more helpful than any loan specialist I have worked with.
Pamela G. - NC
Dawn Doros, provided EXCEPTIONAL SERVICE from the first phone call. Dawn answered all of my questions and explained everything to me, in a way that I could understand. I hope Reliance First Capital understands what a GREAT mortgage analyst they have in Dawn. She was always professional, courteous and most important HONEST with me. There are not enough words to describe how happy I am that I went with Reliance First Capital and how lucky I was that Dawn was the mortgage analyst that called me regarding my re-financing my home. Thanks again for the GREAT CUSTOMER SERVICE!!! I would suggest that any new mortgage analyst that is hired is trained or at least talks to Dawn Doros to understand how important it is to provide Great Customer Service!!
Mark H. - SC
Dawn is exceptional. She showed interest in our financial goals, explained how we could get there and helped us every step of the way. Our dream to remodel our home is now a reality. Thanks Dawn.
Lonny L. - NC
Dawn was very professional and knowledge she did a wonderful job guiding us throughout the process. She was very helpful friendly and courteous would recommend her in the future.
Tuy L. - CA
We been shopping to lower our interest rates for refinance ours house one day got a called Dawn Doros from reliance first capital she offered us an interest rate way below compared with other mortgage companies so we decided to go with reliance first capital Miss Dawn Doros was helpings us throughout the process and she delivered exactly what supposed to be from the beginning until the closing day it's was a breeze throughout the process we so thankful to reliance first capital and Miss Dawn Doros if you looking for a mortgage company go with reliance first capital they're wonderful company and theirs team thank you reliance first capital for helping us!
Megan N. - TN
Derrick Hudson was amazing! He was quick to respond every time I contacted him, he was friendly and personable, he spent an exceptional amount of time helping me understand everything, and he was just overall wonderful to work with. His competence, kindness, and impressive customer service is what sold me on going with your company. It was a great experience overall!
Herbert G. - OH
Keep up the good work.
Arnold H. - IN
Dylan did an outstanding job guiding us through our refinance. I would very highly recommend Dylan to anyone. Great Job!!!
Andrew D. - OH
Dylan Edgell helped me get my house refinanced. I had been having a hard time finding a mortgager that could refinance my job as my income isn’t typical. Dylan and the team were able to find a way to get it done. They are a great team and I highly recommend.
John S. - TN
Under the current conditions of this country I don't know how it could have gone any better. From the very beginning everyone did exceptional work.
Xay X. - NC
Liz walked me through several options on refinancing my home. She kept me updated on the status and made sure everything went through smoothly.
Samantha S. - NY
Eric was amazing through the whole process and exceeded all my expectations.
William B. - NJ
Eric was very attentive and stayed in constant contact throughout the process and quickly answered our questions along the way.
Raymond H. - NJ
Eric was always there to answer any of my questions.
Mark H. - NJ
The loan process was a very smooth process. I have nothing but good things to say about your company! I will recommend Reliance First Capital. My Mortgage Analyst was Eric Alioto. You are very lucky to have such a competent employee. He was more than helpful. He listened to what I wanted to do and he then gave me a list of options on how to proceed.. He explained each re-fi option. He made it easy to make my decision on which program to go forward with. His knowledge was impressive and he totally made the application process flawless. I am involved with customer service and recognize exceptional service! Eric did a great job! I owe him a beer!
Adam O. - NJ
Eric was so incredible throughout the whole process. He provided me all the answers I needed promptly and honestly. He is super friendly and approachable. There was nothing that I felt left lacking due to his superior service. I have been through this before and left angry and disgusted, this time everything I expected was met and over exceeded.
Gina M. - NY
I found Eric to be a very hard working professional who will do his utmost for his clients in ensuring that the process is smooth and clearly understand as he answers all difficult questions I had and what I admired the most, he always referred to his supervisor and will get back to me if it is something that I need clarification pertaining to the closing of the loan.
Joseph L. - MA
Erica...a great communicator, very courteous and friendly.
Jaime C. - NY
Keep hiring more people like Erick. The guy is amazing. Erick was outstanding. This is my second time refinancing with you guys and I keep telling everyone about my amazing experience. Thank you!
Kevin A. - NY
Francine made this process smooth and stress free. She helped my husband and I so much and continues to help us. She worked to make sure that we were in the best position possible. She was very nice and trustworthy. I will continue to remain in contact with Francine.
Paul B. - MI
Everything was perfect! Allen has serviced our mortgage loans for several years now. He is always looking out for us and how we can get the most for our money, our budget and our future needs. He is courteous, informative and always on top of things. We would be lost without him! I can think of no one at the moment, but rest assured, if the subject ever comes up with family or friends, Allen Pesci and Reliance First Capital are the names I give them.
Robert T. - NY
Gary Sabshon was a pleasure to work with. All the lenders I approached had basically the same numbers. Reliance got the business because Gary was more active and interested in getting the business.
Nicole C. - NY
Genna was just a pleasure to work with--very knowledgeable and responsive and kept the process moving quickly--which is what I needed.
John H. - PA
Have Genna do all the loans. Her communication was key and available at all times. She develops a personal relationship with her clients and I will never use anyone else again.
Elwin M. - NY
Genna was outstanding.
Judy M. - NY
Genna was very knowledgeable. She made this process go so much smoother. Her kindness and patience went far above and beyond. I cannot express enough how much she guided me and supported me from start to finish. Thank you Genna, you are very much appreciated. Kristen Kane also contacted me. She was great through this process also. Thank you Kristen. You were a wonderful support and I appreciate all your kindness and patience.
Bernadette K. - NY
Genna was a pleasure to do business with. She answered all our questions in reference to the mortgage, returned all our phone calls and keep us up to date on the progress. I would recommend Genna to all my friends who need financial help. This is my second mortgage that I dealt with Genna. A+
Scott B. - VT
Genna was sensational! During Covid-19 businesses were closed and things took a lot longer. None of us were expecting this. She was able to make us feel comfortable with the situation. We had to a lot of emailing. I am not great at computers. She was able to work with me on getting the necessary information to her in different ways. On her end it was probably a nightmare. She never said anything negative about the extra she had to do to get everything in order. Genna went on vacation. Her replacement was asking for things that were out of the ordinary. I messaged her. Somehow she was able to take care of it while on vacation. That's dedication!! Thank you Genna!!
John S. - LA
The whole process was GREAT.
Angela G. - TN
Jackie helped me all thru the process and kept me updated anytime something changed. She gave me many option until I settled with one I was happy with. Anytime I had a question she was always quick to call me back if she didn't answer the phone. I would definitely recommend her to anyone.
Angela G. - TN
Jackie helped me all thru the process and kept me updated anytime something changed. She gave me many option until I settled with one I was happy with. Anytime I had a question she was always quick to call me back if she didn't answer the phone. I would definitely recommend her to anyone.
Kristi H. - TN
Jaclyn was great during the process and answered me quickly when I had any questions.
Eric B. - MI
James was my main contact and the only one I dealt with during my refi. James is a no nonsense, honest person who really helped me through the process. He explained everything clearly and really seemed to care about whether I understood everything. I usually don't like talking to financial professionals but I am going to miss talking to James. It was like having a friend help you through a difficult time. I talked to numerous companies about refinancing after filling out that dreaded form on Facebook, probably about 15. I am glad I answered the phone when James called. I honestly hope you are paying him enough because he is worth it. Thanks James. God Bless You
Tanya L. - IN
Jared was a pleasure to work with, and I would recommend anyone to him for their financial needs. He was very professional and called me back every time on a timely manner. Thank you Reliance First Capital.
Sheila D. - FL
Jeff explained everything very well. Initially, he gave me information on several programs and got to know me enough to help me talk through which one would be best for my situation. If he has something more complicated to discuss, he would email me and schedule time to talk. On the contrary, if I was too busy, he would happily take the time to type it all out to me. He responded to me within 24 hours and if I emailed in the morning, he was frequently back with me by the end of the day; even if it was to tell me he had not forgotten about me but would have to get back later. Communication! Communication, clearly explaining, and respect for people’s time are the three most important things in business. Jeff does all of these things very well.
Walter L. - OH
Jeffrey was very helpful, always there when needed to speak with someone. Just a great company.
Major A. - IL
Jennifer did an outstanding job. She joined my effort to secure new mortgage after someone who had been working with me from the beginning left the organization. She worked hard to pick up where we left off. Even during the pandemic where we all had to make adjustments, Jennifer provided the support and the information that was needed to close the deal she is a first rate Professional. Without Jennifer, I would have gone with another company.
Christina S. - SC
Refinance was great.
Syretta H. - NC
John and Carolyn were really great to work with.
Syretta H. - NC
John and Carolyn were really great to work with.
Ruth S. - SC
Info was timely and complete.
Clinton G. - DE
You company made the entire process pleasant and smooth.
George D. - NC
Ed Bailey, returned a call with update. Everyone I spoke with was very helpful. Shout out to the team working on my loan through this coronavirus mess.
Carl F. - AL
Josh is great.
Michael H. - VA
Josh always provided exceptional service and communication.
Lindsey S. - NC
Julieanna was great to work with and was just as excited about our loan as we were.
George G. - NC
Justin did a great job helping to fund my loan.
Colby S. - PA
Kayla really went above and beyond to make sure we got exactly what was best for us. I was really nervous, we talked to several banks before and I always felt like I was getting fooled. Kayla made it clear her interest was getting us the perfect mortgage and not just trying to meet a quota. Also there was a small issue at the end and Kayla worked really hard to make sure our loan signing happened on time even during a pandemic.
Heather S. - PA
Kayla helped me from day one with deciding how to refinance my current mortgage. She kept me in the loop the whole process and didn't mind when I asked her questions.
Jesse s. - PA
Kayla Vicini was very helpful through the whole process and kept in touch the whole time! It's great how easy the process is by using phone, text, email, and online document signing and viewing!
Mary W. - PA
Kayla was very thorough w/questions not asked by other lenders. Upbeat and personable. Calming. Pleasure to work with. She's a 10.
Whelan T. - PA
Kayla is a nice girl. Worked with my wife. She spoke well of Kayla. I had little contact but it was good.
Anthony L. - NY
We are in the middle of a pandemic and Kelly still was able to make the process smooth and painless. Kudos to her! Excellent service.
Mark P. - MA
Kelly made us feel relaxed over the whole process. She kept us up to date during the whole process.
Karlvin B. - CT
This is the second time I have done business with Kelly. I was very pleased with working with her. On both occasions the process was smooth and simple. Kelly provided me with loan options that would fit my needs. When possible, I will provide Kelly's information to potential clients in the future. In fact, I have a son in law who is a real estate agent in Las Vegas, NV and I will be sharing Kelly's information with him so that he may be able to direct potential clients to Reliance First Capital.
Terry W. - VA
It was wonderful working with Kelly Sipp. She was both informative and patient, working to meet our refinance needs.
George M. - GA
Kelly was exceptional in her communicative abilities and patience in working with my wife and myself. Each person that we worked with including Cheyenne and even the Notary went above and beyond in assisting us. With today's logistical challenges, it very important that we felt comfortable quickly without having the ability to sit in front of our Mentor Kelly. She was extremely courteous, willing to spend additional time with my wife and I, as well as being available whenever we had additional questions arose. The trust was set and the journey from beginning to closing, went as smooth as or even smoother than has happened when we dealt with local/national banking institutions in previous home financing.
Sam S. - NY
Ken is a 5 star performer.
Timothy G. - WA
Kenneth Watson was always prompt and understanding
Ellen L. - NY
Kenneth is truly an asset to Reliance First Capital. He answered every question, allayed our anxiety and helped guide us to a more secure financial future. Kind, professional and knowledgeable, we are grateful for him.
Bobbie G. - CA
Kenneth was excellent. He lead me in the right direction every step of the way,
Gregory P. - AR
Kimberly was exceptionally friendly and professional. I spoke with several other mortgage companies I selected yours because of Kimberly's approach to handling my mortgage.
Darrell S. - TN
I want to thank Kimberly Rutherford for such a wonderful experience refinancing my home. She was with me and my wife every step of the way. She made the process very easy. I would give her 10 stars if I could. Thank you again for you wonderful service. I will be recommending friends and family members.
Daniel W. - TN
Kyle was a true professional. He made the process smoother than I had planned. Keep this man on the team!
Daniel H. - TN
Kyle was great to work with. He’s very professional and did a great job guiding me through the process.
Jose F. - MN
Kyle was very good at what he did for us. Michelle was good also. They both did a good job.
Shaundra H. - LA
LaShonda was very informative and answered all the questions I had. She was very professional. I'm going to even refer her to my mother who wants to refinance her home.
Kevin L. - TN
In my personal experience everything was perfect. As a first time home buyer I was referred to work with Shonda and throughout this process she made it so easy and seamless. She is a true professional and very knowledgeable with what she does. She was able to get me into the best program possible for my situation and was consistently free 24/7 for all of my questions. She took the extra steps to make sure I knew what was going on each and every step of the way and made sure I was extremely comfortable the entire time. Shonda has definitely set the standard and I will accept no less, she has earned my business for life and her name will always come up when I come across anyone needing her services.
Matthew P. - TN
LaShonda is great to work with.
Riley M. - CA
LaShonda was phenomenal! She was an absolute pleasure to work with and helped me out every step of the way! She was prompt with providing documents and following up with me on any items needed from my end. I felt like she always had my best interests at heart.
Robert T. - VA
Lesley and Aisha were great and I'm going to refer anyone I know who is buying a home to them, very professional and detail through the entire process.
Dawud W. - NC
Working with Leslie was an absolute pleasure! She made the refinancing process informative and also smooth from start to finish. In receiving exceptional service, I would prefer to work with Leslie for all of my future mortgage needs.
Carine Y. - NC
Leslie did a wonderful job explaining the process and kept me informed on statuses. She kept me up to date on each process over the phone and over emails. I greatly appreciate her patience, efforts and all that she did for us. The process was really smooth and easy.
John P. - NC
I am and thankful and pleased. Just continue to be faithful.
Zondie P. - NC
Leslie always kept us abreast of everything, from start to finish. Whenever we had any questions, she always made herself available (day or night). My husband and I really enjoyed doing business with her, because she exercised so much patience with us, (when we didn't quite understand some parts of the business process), in explaining and re-explaining. We look forward to working with her in the future, and will let others know of her excellence in professionalism. Thank you.
Suzanne B. - MI
Lisa and Carolyn were very professional, very helpful and did a great job of helping me during the entire loan process.
Judy B. - NY
Lisa, great help from beginning to end.
Edward P. - WA
Lisa has a great sense of humor and knows what she is doing.
Judy P. - WA
Lisa was always on top of what was going on. Wonderful person.
Carol D. - NJ
Lisa Podorson was very helpful and walked me thru every step of the way
Kyle N. - PA
Lisa Thomas was outstandingly personable.
John H. - MA
Marissa was great!
Susan M. - NJ
Marissa Longo was knowledgeable, helpful and efficient. I feel lucky that she was your representative for my mortgage.
Jose R. - NJ
Marissa is more than excellent. Her professionalism was outstanding.
Steven C. - NY
Mary her service was exceptional and unprecedented. During the process Mary dealt with many obstacles. At no time did she waiver. She remained positive and perceive red. She dealt with some difficult situations from other lending companies in which she remained professional throughout. There were many times when I was ready to give up. She always would lift my spirits with her dedication to the task. She made the process easy for I am not very techy. She would talk me through each and every process with great patience. It made me feel comfortable. Though this process was difficult. Mary’s professionalism, dedication, and perseverance made it so much easier for me. I’m not lucky but calling Reliance and getting Mary to handle my case I consider myself very lucky. She was AWESOME!!!!
Maria N. - MA
No words can express how grateful I am for having Mary being assigned as our mortgage analyst. Throughout the process she exhibited a level of efficiency, professionalism and knowledge as no other. Not to mention she was extremely personable and friendly, making this process bearable. I enjoyed and benefitted all that she had to offer. In completing this process Mary has not only improved our financial standing, but provided opportunities that did not before exist. Again thank you for your work and the difference that you have made because of it.
Orville V. - OH
Mason was amazing and went above and beyond to help us! He deserves 5 stars!
Donna K. - ME
Matt and Kristen were fantastic very quick, very efficient, and very knowledgeable! These people are extremely big league. When the banks told me no Matt Gertz Reliance First Capital told me yes. Because of Matt and Reliance First Capital my entire family is now big league.
Amber H. - MD
Matt we can’t say thank you enough for the smooth transaction. We look forward to working with you again soon.
Jane B. - NM
Matt was awesome! He was in constant contact, guided the refi seamlessly, and expeditiously.
Theresa N. - NC
Matt and Mark were very professional and completed my loan with no issues.
Richard P. - KY
Matt was the best (well, he was great...ok, so he was very good...well, now that you got me thinking...no, no Matt was...he was uh, he was real good at some...weeelll, ok, alright so there was a little...uh, uh...alright, alright....so FIRE THE GUY !! (Just kidding!!!!!! lol -- Matt was GRRREAT!!!!)
Emily C. - GA
Hard to improve perfection... Seamless and professional...superb. Thanks
Eddy N. - NC
Melissa was great to work with. She has given me many options to look at and I pick the best one for me.
Michael L. - NC
Just an all-around easy process. Pleasure working with Melissa.
Ellen I. - NC
Melissa was so pleasant to deal with!
Romero R. - SC
Melissa kept in constant contact, provided updates via phone, email and text. Kept me apprised of the current steps, who had questions about my info and kept me engaged when I felt you were taking too long and I started shopping for another mortgage company. Melissa is why I kept doing business with your company! She was a joy to speak with and showed concern for my application and my family. Thanks Melissa.
Trenny F. - VA
Melissa provided great service and support. She was very understanding and checked on us throughout the entire process. The entire team worked diligently to ensure my expectations were met. I appreciate that.
Kathy A. - SC
Michael is very knowledgeable. He was able to answer all of my questions. If he didn't know an answer, he was able to get me the answer. He's also a good listener. What I liked most is that he is straight forward on everything and got right to the point. He does have a sense of humor as well!!
Cathy W. - MD
Everyone and everything went great.
Jeff T. - OH
I had worked with Michael 8 years ago and was impressed enough then to call back and use him again.
Frances W. - SC
Miles has assisted us in the past and keeps us in mind when he sees programs that would be beneficial to us! Reliance First Capital is fortunate to have him! He is awesome.
John Z. - TX
Oula was amazing through the entire process, would HIGHLY recommend her and Reliance First Capital.
David P. - NC
Oula was easy to deal with even when I wasn’t easy to deal with.
Susan W. - VA
Both Patrick Germovsek and Cheyenne Fine provided exceptional service throughout the process. Cheyenne was prompt, courteous, and helpful with document acquisition and approval. Patrick was quick to respond and did a great job of realizing what information needed to be explained and understood, very quickly, what our needs were and did not push ideas and products that were counterproductive to our wants and needs. The whole loan process was quick, efficient, honest, and a pleasant experience. Well done to Patrick and Cheyenne for making the experience stress free. It should also be noted that the non-contact loan closing was smooth and problem free. The woman who closed the loan at our home was professional and helpful with the couple of questions that we had. She was outstanding as well.
Laurie D. - RI
Patrick did his best to qualify us for a mortgage. He also was always very pleasant to deal.
James M. - CO
Patrick is amazing, this is the second refinance we have done with him. He goes above and beyond to help.
Robin B. - OH
Paul so awesome and knowledgeable. He was so polite and on top of his game from my initial call with him. Michael came into handle the tail end of the refi and he was so on top of it and kept it moving. Greg was the team lead/supervisor - he was also very responsive. This trio was amazing to work with. I am still so pleased with their communication with me throughout the process. Thank you. I will recommend you to friends and family. Thanks again for making this a seamless process!
Glenn K. - NY
Philip was there to help and guide me when another company was trying to pressure me into a loan that wasn’t right for me.
Chester F. - NY
Phillip did a superb job for me and I am planning on using him again soon. I give him 5 stars. There was a personal touch and all steps were clearly explained. The process was painless. I have my money and I am paying $1100 less per month. I previously refinanced with [another lender] and comparing my experience to that, it was like moving from driving a moped to driving a Rolls Royce.
Isabel G. - GA
Phillip was not only informative, he was helpful and patient as we tried to find documents, and kept a smile through the whole process, let us know when someone else was to contact us, knew did not giving false hopes.
Carol T. - AL
Phillip is always my SUPERSTAR****... I have refinanced now for the 3rd time with him and he has helped me with the BEST situations to meet my financial goals!!! He ALWAYS went over and beyond to help me; he returned my calls promptly and always made sure that I understood things before we proceeded. He is a TRUE asset to your company!!!
Tommy T. - TN
Excellent from beginning to the end. Preston was here for us no matter the time of the day. Excellent customer service beyond job duties. He cares and doesn't give up listening to us and delivers 100 percent.
Robert S. - GA
Preston Wood was exceptional in his service and if he could not tell me something then he found out the answer. Great people skills. Knowledge of your product. Always available by phone or e-mail. This guy deserves a raise for all his work with me because he knew how to calm my anxieties when I was confused with some aspect of the loan. From my first call with him that I knew he was a great fit for me to go on this mortgage journey.
Alyssa M. - IN
Rebecca gave us dozens of options as our analyst and helped us build our credit to get achieve them. Robert was quick to answer questions when needed, and Sarah made closing feel fun and was so gracious and kind coming into our home.
Sanford W. - VA
Rebekah's response was excellent!
Dale N. - MD
Rebekah and Lisa both were very Professional and Honest. They explained everything very clearly each step throughout the process from the beginning to the end. I really like their Honesty and Knowledge. I do not have a referral right now but when I do I will refer them to Reliance First Capital.
Edward K. - SC
Everything went well.
Sonia W. - VA
Regan is obviously organized and his follow-up is spot on! Professional, reliable, answered my questions quickly. Very comfortable to deal with.
Scott L. - NC
Regan Rutledge was GREAT! Always had the exact, clear wording about every step, 100% accurate all the way. He never guessed, always knew the correct answer, with all pertinent details, all the time. I asked some pretty elementary questions along the way but he never made me feel inadequate or ignorant. Very professional and helpful.
Carl O. - MD
Regan provided outstanding service. He provided advice on mortgage questions months before I was ready to commit to another refinance.
Stephanie J. - KY
Regan did a wonderful job from start to finish with my loan.
Steven P. - MD
Regan was professional and real from day one. When I didn't get approved the first time, he told me what I needed to do to increase my odds. His honest, straight forward approach is why I chose to give Reliance a 2nd try. Your whole team was great, always kept me informed and worked with me during all of the craziness going on in my personal life. THANK YOU REGAN!
Stephen B. - VA
What started as a chance phone call, that I chose to answer, turned into a great opportunity for 2 families....karma was good that day.
Patricia S. - NY
Richard has strong interpersonal skills and communicated frequently with us during the process. He contacted us on a near daily basis or as needed and keep a good running total of all required and outstanding documents we needed to provide.
Brian S. - NY
Rick kept in touch on a near daily basis, which as I'm sure you know provides relief to a home owner. Frequent communication is clear. He also confirmed receipt of all required documents when I sent them to him.
Juan C. - MA
Ritu Sethi is professional, she helped me with every step, and she was always looking to make sure that I was happy.
Mario A. - RI
The reps were in contact at all times discussing the steps to follow and to make the process easier.
Millie K. - GA
Roman and Michael provided exceptional service during my refinancing process.
Ginger H. - VA
Ruth was extremely helpful, kind, and answered all of my questions.
Judith M. - OH
Ryan did an excellent job with explanations and follow ups.
Robert M. - OH
Ryan was very professional -- always available -- great follow-up.
Tommy A. - NC
Ryan was absolutely one of the persons we will remember throughout our life for being helpful, knowledgeable, concerned about our needs and thorough to the end of the day when we received our check. He walked us through every single step of this process. He is absolutely an asset to your company.
Tracey K. - NJ
Ryan hung in there with me and helped me overcome each and every obstacle.
Patricia T. - MA
Ryan was always there for me and calmed me down when I was anxious.
Vivian P. - TX
Ryan kept us up to date with every change or any additional information and always did it in a friendly and professional way.
Bettie A. - LA
I enjoyed working with Samantha, she has patience and that's important.
Harry W. - NY
Scott helped me through the refinance process step by step as it occurred. He was helpful as much as he could've been given my circumstances.
Marva W. - TN
Sean listened to what are goals were and was expeditious in walking us through the process. He is a consummate professional and easy to work with!
Kathryn P. - MN
Sean did a phenomenal job throughout our entire process! He kept us in the know and clearly explained everything every step of the way.
Kathryn P. - NE
Sean did a phenomenal job throughout our entire process! He kept us in the know and clearly explained everything every step of the way.
Emmett L. - OH
Sean Barnhart was amazing. Super friendly and fast, answered every question with patience, never failed to answer the phone, responded instantly to emails! Would use you again!
Sherrie K. - TN
Scott G. - NY
Everything went perfectly.
Sherri B. - MD
Shawn kept me informed of every step in the process.
Taru T. - VA
The team did a wow job, truly impressed.
Dale G. - SC
Sheila was great throughout the process. Listed different options and benefits of each. Responded to any questions we had. Very pleased with the process and Sheila's help.
R. J. - NC
Ronda (Sheranda) Smith in the Charlotte office has been wonderful to work with. She goes above and beyond what is required to make sure you are 100% satisfied. I read the reviews others have posted but my experiences have been stellar. I would recommend her to anyone.
Andres K. - NC
Keep up the good service.
Omar A. - FL
Steven was an awesome loan originator, very responsive, kept me informed and helped me get my loan closed. I believe he is definitely an asset to reliance first capital and is one of the reasons I would recommend reliance to others.
Carl S. - NC
With Steve as your analyst, you cannot go wrong. He kept me up to date with all factors of the refinancing. The process was fast with no interruptions in service.
Matthew G. - FL
Outstanding service, continuous follow up, always provided excellent information and always answered all questions. In addition, always had an excellent attitude.
James K. - PA
Steven demonstrated very good communication and understanding of my personal needs.
John G. - NC
Steve is an incredible asset to Reliance First Capital. Steve is very knowledgeable and helpful. Easy to work with and responsive. He thoroughly analyzed my particular situation and offered several options for my review in moving forward. Steve is personable and makes you feel as if you are one "team" moving forward together during the entire process. I will definitely recommend Steve and Reliance First Capital to family and friends for all mortgage and re-financing needs.
Kenneth D. - PA
Steve made this process bearable and was a pleasure to work with. Michelle was also helpful in supporting the loan approval process.
Stephanie A. - PA
Steve was amazing! Even helping with loan question at 8pm on a Sunday!! He was always also letting me know availability when he was working from home during covid! He never missed a beat during these uncertain times!
Makayla M. - IN
Steven McManus walked us through the options and got us a great rate with a low monthly payment.
Billy S. - NC
Taylor Curry It was a pleasure to work with Mr. Curry, he always kept me informed and assisted me in getting my things in order.
Brian L. - NC
Taylor was very courteous and kept me very well informed throughout the whole process. Usually replying to any of my questions within 30 minutes.
Tracy H. - NC
Taylor he was awesome, he was there all the way until the end.
Michael D. - LA
Taylor Curry did a great job and was a pleasure to work with!
Matthew C. - NC
Teddy Ferrell was exceptional throughout the whole loan process, even when it was not his responsibility! He went above and beyond my expectations for this experience! Teddy Ferrell is not only very competent at the financial side of things, he is a very personable, compassionate, and exceptionally kind person. It was a pleasure to hear from him when he'd call because I knew he was calling with new information or to keep me abreast of what was happening with the loan process. And when I was not able to answer the phone at the time that he'd call, he'd leave me a quick message or send me a succinct text letting me know the purpose of the call and whether I needed to return the call with information. I do not know anyone at this moment but when I do I will provide Teddy's name and contact info and recommend Reliance First Capital!
Christy D. - LA
Teddy is helpful, courteous, and very down to earth, looking for the betterment of the customer.
Phillip H. - NC
Evan was very helpful during the process in answering all my questions and questions phone calls. He was very polite and respectful.
Molly M. - TN
TJ provided unmatched service during my refinance process. He went over and beyond to make sure all details of the loan were clear to my wife and I. His professionalism and attention to the details in the process were greatly appreciated. I would most certainly provide his information to anyone in the market. Thank you again for your fine work and assistance TJ!
George E. - NC
Thomas provided a great service of keeping us informed of what to expect with our loan at a very easy to understand way.
Scott H. - OH
This was the EASIEST and least cumbersome loan experience. Tim Pope He was excellent. Personable, professional and on point! Sadly, I don't know of anyone at this time. But if I find someone in the future, I will certainly point them toward Reliance First Capital.
Tara D. - NY
Toi Meade was amazing to work with, she was informative, patient, courteous and just overall amazing!!!
Chaneka M. - NC
Toi was amazing she made me feel at ease the entire process.
Jasmine G. - NC
Continue hiring analysts like Toi!
Cathy M. - OH
This was a very smooth process because of Tyler. He was exceptional because he was methodical during every step of the loan process. He explained each step clearly and concisely with endless patience. I highly recommend Tyler to help with your refinancing needs whatever they may be. I have dealt with two other companies and Reliance First Capital has been the easiest to deal with and complete the loan.
Patricia S. - GA
Through the process, from the beginning, Tyler Maglione has been kind and personable. I appreciate the updates, by text or phone, even when there was nothing to really provide. He was in constant contact. Thanks!
James D. - MA
Tyler was a pleasure to do business with every step of the way. I spent a good deal of time shopping for a refinance, and Tyler clearly stood out in every way.
Patricia S. - GA
I'm finally set for closing and wanted to say that Tyler Maglione was very kind and personable from the beginning. He kept in contact by phone or text from the start with updates, even if there was nothing to update. He just "touched base". Thanks!!
Susan M. - CT
Everyone was helpful and courteous.
Melisha D. - CT
Vanessa was absolutely fabulous!!! She was attentive, helpful and so incredibly knowledgeable about the process. She made every interaction a pleasure, with constant updates, feedback and information as to the next step of the process. I would recommend her to anyone who wants to make their money work for them. She has changed my financial future forever and I'm sooooo grateful. Keep up the good work!!
Richard G. - NY
Everything was executed smoothly. It was a pleasure working with Vincent. He is a very pleasant, courteous and knowledgeable person and I will refer him to anyone that might need your service.
Erin T. - NH
Vincent was on top of things, quick response usually within an hour. We have worked with Vincent before and he is why we chose to use Reliance First Capital for our refi.
Larry S. - CA
Vincent Gentile is the best there is. He provided a level of customer service that I haven't experienced in decades. Calls, emails, texts got a response within MINUTES - not hours or days. Every step of the process was explained completely and thoroughly. There were no hidden surprises. Vincent was professional and personable. He was a pleasure to work with.
Scott V. - NC
Let me start by saying this my process took several months due to unforeseen circumstances am I service that I received was nothing but first rate. William knock this out of the park with his customer service they provided to me throughout the whole entire process he not only takes care of the customer but he builds a relationship with the customer and I have never been more comfortable doing Business over the phone in my opinion he is one year was valued employees as he goes above and beyond what I would think anyone else would do he is a true asset to your company And should be treated as such again the most pleasant experience I’ve ever had. I truly believe that William Van Wagner should be in a leadership position so that others will follow his lead and work under his Ethics on how to build customer relations.
Vadym H. - OH
Yana was very informative and answered all our questions. Marta was helpful in getting us to bring the correct documents for the loan application. They were a great team.
Lydia R. - OH
Yana and Michelle were who we dealt with for our loan. Both were incredibly professional, responsive and just all around awesome. Honestly they were the best part of buying this home. They were so easy to work with. They always answered the phone or at least called back very quickly. Even after I sent an email with documentation, I received a response email confirming that my info was acknowledged. They both went above and beyond and I would highly recommend them to someone purchasing a home.
Ivan P. - OH
Roman M. - OH
I would recommend Yana to anyone who is looking to get approved for mortgage with no too much headache. From the first meeting with her and to the closing process she was always helpful and was ready to answer any type of questions I had about all that stressful process of getting loan. Yana did perfect job and I will be always thankful for it!!!
Marie F. - OH
York made the whole process so easy. He was a good listener and did his best to fulfil my expectations. He would definitely recommend him. I was 100% satisfied.
Rita P. - LA
I used York before and was very satisfied
William B. - ME
The refinance went very well.