Testimonials

Video Testimonials: reviews from actual Reliance First Capital customers telling of their experience with our firm:

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You can trust your 
Reliance First Capital
mortgage analyst because they've been put through rigorous testing and background checks by the Federal Government, State Governments and by our organization. Also, every one of our mortgage analysts are registered with the National Mortgage Licensing System (NMLS).
 
In addition, any information collected by our mortgage analysts are entered into and kept in our secure password-protected proprietary loan origination system, so you can be sure your information is safe.
 
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Written Testimonials: reviews from actual Reliance First Capital customers who sent in letters, emails, posted online reviews, and/or completed Funded Loan surveys. Surveys below are listed in chronological order (newest first) as of March 13th, 2020 (unless otherwise noted). To read more testimonials from our customers click here. Compensation was not paid in exchange for any testimonial on this site.

Erick and Betty P. thank
Austin for his hard work

Betty P., PA

My husband and I are so grateful that we had the pleasure to work with Austin Clayton, I have never dealt with a professional person as he was to us. He was so pleasant , guided us through every process, that we needed to complete before the loan would go through, and then get the appraisal done, he was there for every step, we have never had a person like Austin to help us like he did, he worked so hard on our account, even if we had any question after closing during the week, and on weekends he was there, amazing personality. We just wanted to voice our appreciation for Austin Clayton, and to let you all know, what kind of a Mortgage Analyst you have working for you.. My husband and I would defiantly recommend Austin and Reliance First Capital. Again, thank you Austin, you’re the best…

October 2017

Donald S., MA

I would like to express my appreciation for working with Donna Titone as my primary point of contact through my recent refinancing with Reliance First Capital. Donna is a consummate professional who was of great assistance throughout the process. She possesses what I call real-time communications skills and dedication, always available, on-point and very responsive. As with most refinancing processes, there were myriad underwriting demands and information corrections and research items along the way. Despite any administrative challenges, Donna was always straight forward, knowledgeable and focused on a successful outcome. When I became frustrated with multiple underwriting requests and near ready to pull the plug, she was encouraging and assisted in keeping things on track. I would recommend her without reservation to others, and am confident she will build a strong career with your or any organization.

December 2017

Donna Titone and Tammy Kaur showcase flowers their customer
sent in appreciation for their efforts

Yveline L., MD

Ritu is beyond "EXCEPTIONAL" from the start to finish she exhibits an unprecedented professionalism. She went above and beyond the call of duty. "Your attitude will determine your altitude". She has the A T T I T U D E and there is no scale to measure that. Well done! Keep up the good work.

February 2019

Ritu Sethi and a special thank you sent to her by Yveline in appreciation

Virginia F. - VA

I was very comfortable talking to Alicia and she addressed my many concerns. I would suggest that Alicia teach your loan officers how to treat potential clients. You have a great example in her. All the people that were worked with me through this refinance were great to work with. They were very pleasant, a good group of personalities. At the moment I don't know anyone who is refinancing their home but I will always recommend Alicia and whoever she is working for.

 

 

 

Sarah A. - PA

Alicia was the best person I could have asked for to help through this rough process of buying a home. I never bought a home before, I had a million question and she was always there 24/7 to answer me! This is such a stressful thing to go through and she made everything a thousand times easier, she went above and beyond for me and I couldn't be more thankful. I'm telling you if you're looking to buy a home choose her! You want someone patient and helpful through this and not someone who just cares about the money. She is amazing and I can't say enough good things about her. Thank you for everything.

 

 

 

J. B. - NY

Alicia was fantastic through the whole refi process. She kept in constant contact to guide us through the necessary steps to complete the process. Her knowledge of the refi process was exceptional and by the end my husband and I were completely satisfied with the service Alicia provided. If you are looking for a person to steer you right, you would not go wrong choosing Alicia Calabrace. Thank you for all your hard work, Alicia.

 

 

 

Virginia F. - VA

She was the best. Right from the first time she spoke to me her exuberance was contagious. I was so low when she called having been shot down by all the other companies. She came up with a plan. Encouraging me with her positive attitude and friendly demeanor. I have my loan. My house has been refinanced. At a lower interest rate. Thank you Alicia.

 

 

 

James B. - OH

Amanda was patient, pleasant, and knowledgeable. Everything was better than I expected. I found Reliance First Capital on the internet, so was a little skeptical at first, but could not have been more pleased, Thank you.

 

 

 

Lou Ann B. - OH

I picked the right place to get a VA loan (my husband is the veteran) I started working with Robert Metz in late 2018, but unfortunately I lost my job so had to hold off. Robert kept in touch through my job search. He was eventually promoted (no surprise) so he referred me to Amanda Ida Carlson. Amanda was awesome. She was very kind and patient while I obtained all the necessary documents. It was an awesome experience. Everything was done on line, so made it convent and saved time. I would highly recommend Reliance First Capital and Amanda. Never once did I feel pressured into anything. I trust Reliance First Capital and Amanda so much that I referred my son, who is active in RI National Guard, and she has been able to help him. Thank you Reliance First Capital and Amanda, I feel like I am now in control of my finances.

 

 

 

Robin G. - NC

It was perfect.

 

 

 

Paul M. - NY

Anthony always kept me in the loop and maintained a positive attitude and outlook even when things looked bleak. In the end everything went great and I honestly feel Anthony deserves a raise for all his hard work and diligence.

 

 

 

Lourdes R. - FL

Anthony provided exceptional service during the entire process. He was knowledgeable, courteous and prompt in returning my calls. The process of refinancing went smooth and easy thanks to Anthony.

 

 

 

Natalie C. - VA

Ashley was amazing. We had many obstacles and she got the job done. She even went on maternity leave and handled things during and upon her return. We truly appreciate the efforts and time taken.

 

 

 

Jocelyn C. - CO

Audrey did a fabulous job and is a great asset to your company. I'm grateful to have connected with her.

 

 

 

Aubrea C. - GA

Austin was awesome.

 

 

 

Tammy M. - TN

I didn't know much about what I was doing and Austin helped me with my options and walked me through the process. I had talked to a couple other lenders and am so glad I found Austin!

 

 

 

Connie F. - TN

Saved me from disaster. I didn’t know much about what I was doing and Austin helped me with my options and walked me through the process. I had talked to a couple other lenders and am so glad I found Austin!

 

 

 

Rose L. - OR

Brad, I've been thinking about you and sending you many Thanks of Gratitude for your help with my mortgage. There is so much extra money in our house now! What a feeling of relief about financial security- it feels so peaceful and unfettered. Thank you so very much.

 

 

 

Sharon B. - CO

Breanna was sweet kind and very helpful.

 

 

 

Richard G. - CO

Breanna was always able to answer any question I had. Very pleasant and easy to work with.

 

 

 

Kyle M. - OH

Brian was great. He gave us financial advice above and beyond our loan.

 

 

 

Rene R. - CO

Brian was great he kept us updated as we proceeded in our refinance very helpful and very professional, thank you Brian.

 

 

 

Joanne C. - NH

Brian Solomon kept me in the loop all the way through the process. We had a few glitches at the end, but that's water under the bridge. If he hadn't been so persistent in keeping in touch with me, I probably would have gone to another bank. He was always pleasant and walked me through the difficult "online documents".

 

 

 

Penny P. - PA

The loan process was extremely fast, I really do not have a suggestion.

 

 

 

Sharon H. - WA

Bridget is the most excellent representative of EXCEPTIONAL SERVICE, from explaining the options to getting back to me with answers to my questions... working with me when I had a hard time with the tech side of the process. No computer at home. Using the Senior Center and library's computers. Thank you Bridget for your excellent service.

 

 

 

Sharon H. - WA

Working with Bridget was like talking to a friend I can trust. Bridget was with me every step of the way. She is patient and explained in depth what I was questioning about the process of refinancing. She was always available. She called back if I left a message in a timely manner. Her personality of kindness and helpfulness was very apparent during our conversations. There is/was all ways the honesty and professional care that you want with someone you are giving sensitive information about your personal finances to. Thank you Bridget. You are appreciated.

 

 

 

Penny P. - PA

True Blessing. My experience was overall a very smooth process! My mortgage Analyst was quick to respond to my needs.

 

 

 

Kelle M. - NH

Bridget was super easy to work with and when at the 11th hour I almost bailed on my loan because of a variety of unforeseen circumstances, Bridget respectfully found a better option for me and happily walked me through the process. What was most impressive was that my finally choice of the loan likely did not bring as much back to the company as my final choice. She still remained upbeat, happy and was instantly responsive months later when I needed further information about my appraisal or money coming back to me from my old mortgage. I highly recommend her and will see her out for any future loans I may need.

 

 

 

Dewayne F. - PA

Bridget was wonderful to work with. She kept me informed quickly on any changes and updates. Hope to do more business in future and will be giving referrals.

 

 

 

Brandy H. - AL

Bridget was wonderful! I hit a few bumps in the road personally during this process but she stuck by me and stayed in contact with me. She worked hard to find the best loan for me. She is an exceptional mortgage analyst and great at her job!

 

 

 

Carole L. - MD

We own rental properties so occasionally we refinance one. This was by far the easiest refi experience we've ever had. Bridget was always there if we had a question. She kept us updated on the process all the way. 5 Star recommendation from this house.

 

 

 

Emily U. - NY

Amazing, patient, kind! She was so very kind and patient and reassuring! I am terrible with these types of processes and Bridget was always there to guide me through every step of the process. She really went above and beyond and I really appreciate her excellent service!

 

 

 

Brandy M. - AL

Bridget was wonderful to work with. She was patient, kind, and kept me informed throughout the entire process. I had a few personal issues during the process and no matter what she would also check in with me to see how things were going. She made this process extremely easy. I highly recommend this loan officer!

 

 

 

Bobby B. - NC

Bryan was the absolute best!!!

 

 

 

Nikki M. - VA

Christie Thompson was awesome, great service.

 

 

 

Delores M. - ME

I worked with Christina Santiago and she was wonderful to work with. She has great customer service and patience. Christina explained everything thing and very knowledgeable. I felt comfortable with her. I think Christina is a great asset to your company. Thank you Christina.

 

 

 

Kenneth H. - NC

It went well.

 

 

 

David M. - OH

Christopher and Taniesha were both so courteous, helpful and always positive. Chris went above and beyond to make us feel comfortable through the entire loan process.

 

 

 

Clayton S. - SC

Thank you for your help. Long road finally completed and now we're able to have a lot less stress. We probably wasn’t your easiest account but yet we never felt otherwise from you. We appreciate that greatly. Thanks again, god bless you and your family.

 

 

 

Waverly S. - TN

Courtney was outstanding, good and a well done job.

 

 

 

Frank G. - AZ

Dana was exceptional and a great communicator. She contacted us frequently to discuss the process and she solicited other team members as needed. Lisa Accardi, Processor also was fabulous. She also was a great communicator and kept us informed during the process. Frank also assisted with the process and was able to answer questions as needed. Working with Reliance First Capital was a positive experience and assisted us in meeting some of our financial goals. The staff were very professional, receptive, knowledgeable, and available. We were appreciative of all the staff that assisted us throughout the process. I do not have anyone in mind at this time, but will refer Reliance First Capital in the future.

 

 

 

Christopher B. - TX

Dana Navarro was AMAZING! She was my loan analyst, and did an amazing job keeping me informed and up to speed on things. Dana was very friendly, courteous, and knowledgeable. She was very understanding of personal schedule conflicts, and worked with me after hours many days after work to answer my questions. She even texted me while she was on vacation (I told her to enjoy her vacation, and that an answer could wait until she was back). LOL. Overall I feel very fortunate that she was assigned to my loan!

 

 

 

Laredo C. - KY

Dana was amazing!!! She closed my loan in two weeks. This was the best experience ever, she educate us through the process and help us to understand every single step. We are so thankful for her. She is truly caring.

 

 

 

Kristen O. - NY

Daniel Montgomery is knowledgeable, follows up and easy to get in touch with.

 

 

 

Donna A. - NC

David was pleasant, prompt, and professional. Never left me hanging.

 

 

 

Ann and Vince B. - NC

If you're looking to refinance, you have found the best place. We just recently refinanced and had the pleasure of working with Dawn Doros and let me tell you she gets the job done. She is very efficient and great to work with. 5 stars to Dawn, our new friend!!!

 

 

 

Vincent B. - NC

Dawn was very helpful during the whole process. She did exactly what she said she would. She was wonderful to work with through our refinance. 5 stars to Dawn.

 

 

 

Samantha D. - NY

Donna was fabulous. Donna took care of everything in no time. It was painless and she was amazing. Thank you Donna. Highly recommended!

 

 

 

Ben L. - NY

Very good experience. We had previously used Reliance First Capital before with another person but Donna was just as good and made this whole simple and easy to understand.

 

 

 

Dan D. - ME

Donna was a dream to work with. She’s very friendly and knows her stuff. I've made a new friend with Donna. I would highly recommend her. She got us a very good deal.

 

 

 

Michael S. - NC

Elizabeth was great to work with. Her service was informative and exceptional. I will gladly share her name with anyone asking about a mortgage.

 

 

 

Eric F. - AL

Eric Michael Alioto was exceptional. He kept in contact during the whole process, he was easy to get in contact and always returned my calls. I was always able to reach him day or night to answer any of my questions. He explained everything so I understood. He made this process less stressful.

 

 

 

Scott R. - OH

Eric did fantastic job.

 

 

 

Melissa S. - NY

Gary always in contact and reachable when needed.

 

 

 

William S. - NY

I am a skeptical person and was reassured throughout the process.

 

 

 

Rosemary E. - NY

Thank you very much for helping me refinance my mortgage! Your guidance and patience with me was what got me through the whole process. Tammy Kaur was a big help too with getting statements that where hard to get. I bless the day I clicked on Quicken Loans and I was placed in your capable hands. The mortgage from Reliance First Capital is perfect for my situation and has given me the finance stability I have been looking for! Thank you again! May God bless you and Tammy!

 

 

 

Debbie S. - WA

It was the easiest house refinance I have ever done!

 

 

 

Daniel M. - DE

Henry's knowledge and ability to thoroughly explain the many options concerning my refinance goals was just what I needed. He was able to provide answers to my many questions. I especially liked being able to review the various options on my computer while at the same time discussing these on the phone. He was always quick to respond to any concerns I have via e-mails or phone calls. He made my entire refinance experience a simple and successful process. We even had a few minutes to talk and “solve” most of “The World's Problems”….. Well at least talked about…..solving may take a little longer...

 

 

 

Dan M. - DE

Henry's knowledge and ability to thoroughly explain the many options concerning my refinance goals was just what I needed. He was able to provide answers to my many questions. I especially liked being able to review the various options on my computer while at the same time discussing these on the phone. He was always quick to respond to any concerns I have via e-mails or phone calls. He made my entire refinance experience a simple and successful process. We even had a few minutes to talk and “solve” most of “The World’s Problems”... well at least talked about... solving may take a little longer...

 

 

 

William L. - SC

Jaclyn was extremely informative and helpful at any hour of the day. She always returned our calls quickly and kept up informed everyday with what to expect next and the time line for future days. Jaclyn was a pleasure to work with, and we will recommend her to Friends and Family. Great friendly and quick process. Thank you for a smooth Loan process.

 

 

 

Kimberly R. - OH

James was awesome!!!!! He was a delight to work with. He was very kind and explained everything to me. I enjoyed working with him and would recommend him to anyone need to refinance. I will keep this in mind and make referrals directly to James, as I want to make sure any one I know gets to work with him.

 

 

 

Essie S. - PA

Thanks for your services.

 

 

 

Randall T. - WY

Jared was available at any time I had any question, and relays knew the answer!

 

 

 

Julie W. - KY

Tried to refinance and waited 90 days to get turned down. Jared listened to our experience, told us what he could do and he did!! In fact, he did exactly as he promised in 30 days and had great communication throughout entire process. We are very, very pleased and would highly recommend for purchase or refinance.

 

 

 

Arlene L. - AZ

Impressed with Jennifer's follow-through and friendly attitude. Went well from beginning to end.

 

 

 

Michele G. - TN

Let me start by saying how impressed I was with our loan representative John Maus. Initially when he called I was a little apprehensive after my previous experiences with other loan reps. To my surprise, John was not the least bit pushy and was willing to answer any questions I had. He actually made the whole refinancing process rather pleasant. He was very personable and always responded immediately to any questions or concerns we had. That being said, he even was egregious enough to keep a line of communication during his down time. It's nice to know there are still truly honest and professional people out there!

 

 

 

Michele G. - TN

Let me start by saying how impressed I was with our loan representative John Maus. Initially when he called I was a little apprehensive after my previous experiences with other loan reps. To my surprise, John was not the least bit pushy and was willing to answer any questions I had. He actually made the whole refinancing process rather pleasant. He was very personable and always responded immediately to any questions or concerns we had. That being said, he even was egregious enough to keep a line of communication during his down time. It's nice to know there are still truly honest and professional people out there!

 

 

 

David M. - NH

It was a good experience. We searched on line and we were connected with John. After that the process was seem less. It was a good experience and I would recommend using him to anyone.

 

 

 

Sharon G. - LA

John made the process very easy. We talked just about every day. It was like talking to and old friend. I has a few hiccups along the way, however John immediately smooth things out and explained every aspects of the situation. He is an extraordinary guy! I truly appreciated all of his efforts, his engaging conversations and willingness to share life moments with me. Thank you, John you are definitely exhibit the fruit of the spirit. God bless!

 

 

 

Craig E. - NC

Great and professional experience. The team was professional and always kept me informed throughout the entire process. Any questions were promptly answered. I would recommend their services to others.

 

 

 

Frederick Y. - NC

I recommend Julianna.

 

 

 

Michael H. - OH

Karen made the whole process trusting and easy well informed at every step I will give her a big shout-out.

 

 

 

Gilbert F. - NH

Kelly was the sole reason I chose you.

 

 

 

Jan L. - VA

Kelly was the nicest sweetest understanding agent I have ever talk to I appreciate everything that Kelly did for me and she definitely is an asset to your company thank you so very much.

 

 

 

Joe C. - TN

Kelly Sipp is THE BEST!!! Kelly was extremely knowledgeable, easy to work with, fun to talk to, and always a great communicator.

 

 

 

Debra B. - OH

It was a great experience! The entire process was awesome! Kelly is extremely nice, she makes you feel like family! She answers all your questions! She gives you a list of all the things she will need and if you get those things to her in a timely manner your loan will close in a timely manner! She is such a joy to talk to each day! Whenever you have questions or issues she answers them quickly!! Kelly is a 7 star loan officer!!

 

 

 

Joh W. - NY

Kelly took the steps to ease this refinancing and guided my wife and me through with patients and care. She was available for all questions and problems that I raised during the process. Reliance First Capital has a remarkable young lady doing service for us and Reliance First Capital.

 

 

 

Kenneth M. - NY

Ken is great, personable, good character, and knowledgeable.

 

 

 

Ruth M. - NY

Ken is kind courteous professional.

 

 

 

Claudia W. - SC

Keyontae was our point of contact, I'm sure he makes your firm proud. I know you cannot interview every outside company you deal with however, it would make for an easier transition if they were as Courteous and Professional as Reliance First Capital.

 

 

 

William M. - SC

Keyontae helped to alleviate all fears.

 

 

 

Susan P. - TN

It was a wonderful experience working with Kimberly Rutherford. I seemed like I'd known her my entire life. She made it such an easy process in order for me to refinance my house. I would highly recommend her to anyone who needs a home loan.

 

 

 

David M. - TN

Kyle kept us informed through the entire process that was a little challenging at times.

 

 

 

Henry E. - SC

Kyle had contacted 6 months prior to starting this process and had determined it was the wrong time. I said let's look again in 6 months. He called back then and not before. He thoroughly explained all options and plans. He is thorough and personal.

 

 

 

Brian P. - IL

Kyle did me, Reliance First Capital and himself proud. I demanded communication and hand holding. He provided to my expectations. All aspects of the loan process went well except for my closing not being at the end of a month. Other than that issue he was professional attentive and factual. Kudos to you in hiring and training Kyle, kudos to Kyle for a job well done.

 

 

 

Michael H. - NY

Lance Kirshner was outstanding!

 

 

 

Robin S. - DE

Great Experience! Great to work with, offered lots of options. Choose the best for us and he delivered on all he set forth. Kind courteous and professional would recommend Lance to others.

 

 

 

John S. - NC

Overall smooth transaction. Would use again. Would refer someone to Reliance First Capital.

 

 

 

Bryce C. - OH

Lisa was great to work with. Either during the work week or even the weekend; she was there to respond to my inquiries.

 

 

 

Steven P. - VA

Mason kept me informed on everything. I have worked with many loan officers, not a one like Mason. He is awesome!

 

 

 

Suzanne B. - OH

Matt did an amazing job.

 

 

 

Dave B. - OH

Excellent experience. Matt did an excellent job helping us through the loan process. He was very patient and explained, in as much detail as we needed, every step of the process and what to expect as we moved forward. I won't hesitate recommending him to family and friends.

 

 

 

Norvil M. - MN

Matthew was always polite and courteous and was very helpful with the process.

 

 

 

James C. - MD

Matthew was always contacting me when I needed something. My pie in the sky dream was given and he showed me real alternatives to avoid wasting my time and money, he was one the only person when looking for possibly refinancing that I felt respected me and honestly understood, I believe it was Candice that did the second half of my mortgage was perfect at explaining where to get something I needed. A giant hug to everyone who made this happen.

 

 

 

Steven B. - SC

I like how this company stayed with me the whole time to get the loan approved.

 

 

 

Carolyn S. - MS

Melissa Foy. Found the best loan for us. Answer any questions and was always available if we needed her!!

 

 

 

Gilbert L. - AZ

Mellissa and Roberta did an excellent job and they are much appreciated.

 

 

 

Christine W. - NY

The measure of a good customer experience is how a misunderstanding is handled and how the relationship continues. We had a misunderstanding, but thanks to open and good communication, we were able to move forward and even ended our relationship having some good laughs. I would highly recommend Michael for your mortgage needs. His response time is extraordinary and if he doesn't know the answer, he tells you so and he tells you when he will get back to you.

 

 

 

Jim T. - NY

The process went seamlessly all in all it was a pleasant experience. Mike was accessible and very knowledgeable.

 

 

 

Donna K. - CT

It was a good experience our loan officer was very helpful and informative. Even though the loan took time. It was a pleasant experience to work with Michael Attanasio. I would recommend Reliance First Capital.

 

 

 

Donna I. - CT

Had a pretty good experience very helpful. The entire process was pretty easy once I got the good direction on what to do mostly my fault, lol.

 

 

 

Helen S. - NJ

Excellent experience working with Reliance First Capital. Michael Newton loan specialist, was working with me from day until the completion. Having one person as a single point of contact streamlined the entire process. Very professional, knowledgeable, and patient. All my questions and concerns were addressed in a timely manner. It has been a positive experience, and my goals were met.

 

 

 

Dom M. - NY

Knowledgeable, respectful, caring and fast. Mortgage analyst Michael Newton contacted me after I applied with lendingTree, from day one he was full of information and consideration, he made the whole process from the first call to the closing a pleasure, I felt very comfortable giving Michael my personal information. With Michael overseeing my file I never worried about anything, all I had to worry about is where I’m spending the money he got us, I recommend Reliance First Capital for you mortgage needs ,they made refinancing a pleasure, thank you again Reliance First Capital you made my world a better place, for myself my wife and my kids.

 

 

 

Jake F. - NH

I don't have anything but good things to say about Reliance First Capital. The refi process was pretty smooth and Mike O'Brien is the best. This is our second time working with both RFC and Mike. Mike goes out of his way to explain the process and run interference on any issue that come up. But not many issues come up. He works real hard to ensure you get the best deal available and save you money wherever he can; he definitely goes the extra mile (like learning my rotating night shift schedule that even my family can't seem to get down). Over the last couple years (and refi's) I've gotten to know Mike as he's gotten to know me and he's just downright a good guy and a friendly dude. I hope to meet him in person some day. We've only had positive experiences with RFC. I like that they didn't sell off my mortgage immediately after closing (I understand that doesn't mean they won't). I would absolutely use them to finance/refinance and you should as well. The only thing that would make it better is if they made my payments for me. Thanks for all your hard work, Mike!

 

 

 

Mary W. - MI

This was our second time working with Michael in 5 years. He is truly exceptional.

 

 

 

Michelle L. - MA

Good experience. Refi's are exhausting but my loan officer did a good job keeping the process on track and talking me through every step.

 

 

 

Esther S. - MI

The experience was thorough. Michael O’Brian was a pleasure to work with. So friendly, and concerning. Every paper needed I was able to take a photo and send to Michael.

 

 

 

Saifa P. - MD

Miles was my agent and very knowledgeable and informative. Great experience with all staff involved. Thank you, the process was easy!

 

 

 

Kathy L. - IN

We're pleased to give a shout-out to Najeeb Johnson and his team at Reliance First Capital. Our re-fi experience was fast and professional. We were guided through the process by folks who actually seemed to care. Two thumbs-up and 5 stars!

 

 

 

Glena E. - PA

My wife and I worked with Najeeb Johnson and from day one, he helped us through our refinance on our house. Najeeb was great through the process and followed up 1 to 2 days weekly until our settlement. Najeeb even called us the day after the settlement to see how everything went, we never had that type of professional service and we have had several house mortgages over 30 years. Najeeb was a very professional loan officer and would recommend Reliance First Capital for any mortgage needs.

 

 

 

Kris G. - OR

We could not believe the level of service we received from Natashia Washington at Reliance First Capital. She was knowledgeable, easy to work with, always ready with answers to our questions and was able to get our refinance done quickly, expertly and with no worries on our part. I would highly recommend!

 

 

 

Terry R. - TN

The entire process was excellent. If you are fortunate to work with Patrick Germovsek you are in good hands. He is a true professional. His personality, can do attitude, and product knowledge is right on.

 

 

 

George C. - PA

Paul was particularly very knowledgeable, professional and always available day or night to answer any questions. Keep up the good work!

 

 

 

Daniel F. - NC

Loan process went as expected. Very happy with the people and the process. Phillip walked me through everything.

 

 

 

Matthew E. - MA

Phil did amazing job to make everything worked out smoothly.

 

 

 

Kathy B. - VA

Philip listened to our objectives and made great suggestions with multiple options to meet those objectives: creative and flexible.

 

 

 

Rachel W. - TN

I worked for years to improve my credit when I had the pleasure of working with Preston John Wood. Reliance First Capital is hands down the best experience I've ever had. I felt Preston listened to what my family's needs were and always communicated anything he could do to help. He always kept me updated on where we were in the process of the refinance. I was able to consolidate debt and have a new financial start thanks to this wonderful company and their staff. I would recommend them hands down and will definitely call them again if I move.

 

 

 

Robert F. - PA

Rebecca was very courteous and easy to talk to. She encouraged me through the process, not to worry about paperwork, or any anticipated issues which may arise.

 

 

 

Robert F. - PA

Rebecca Lindsey was very courteous and easy to talk to. She encouraged me through the process, not to worry about paperwork, or any anticipated issues which may arise.

 

 

 

Nancy A. - IN

Rebecca knows her stuff. My husband and I were super impressed with Rebecca from the get-go. Rebecca is so knowledgeable and easy to work with. She worked to understand our situation and help us get a great deal on a refinance. The process was seamless. If you have the opportunity to work with her, you won’t be disappointed.

 

 

 

Kellie B. - MA

Great experience: Ms. Regina Katrina Rupnik was very accessible and knowledgeable. Regina made things very easy. I was difficult to pin down and get a hold of because of my job, but she went out of her way to keep contact with me and make sure I understood every aspect of the process.

 

 

 

Mary B. - VA

Great Customer Service! I am completely satisfied with the great customer service provided by Regina Katrina Rupnik. Her highly developed skills in taking me through the refinance of my home is invaluable. Very attentive to detail and first-rate customer service. It was nice to have a quick response to my questions at any moment. Reliance First Capital is lucky to have her on their team, and I highly recommend her.

 

 

 

Bryan O. - PA

Better communications on certain timelines and when transactions are taken out on your account for certain costs.

 

 

 

Benny M. - TN

I can't thank Richard and Reliance First Capital enough. Richard helped us through this process and our loan was a tough one. Reliance First Capital was the only company that agreed to help us. Our own mortgage holder would not take the time to help us. We are on the right path to a better financial future. We could not have done it without all the hard work from Richard. Thank you, thank you. We will be sure to refer friends and family to Reliance First Capital whenever possible.

 

 

 

Theresa S. - NY

Rick was fantastic! He was very personable and the main reason why I decided to refinance through Reliance First Capital.

 

 

 

Cherrish B. - NY

Ritu was absolutely phenomenal! She helped to make a miracle come true. She first contacted me on Tuesday and was able to provide to me the funding commitment I needed by Friday! Which meant she got the appraisal, title search and all the paperwork completed in less than 3 days!! She was professional, personal and truly customer focused. I work for the head of customer experience for a major bank and Ritu clearly knows how important customer experience is! You are very fortunate to have such an amazing employee! The process could not have gone and smoother or quicker! You truly have been the best BEST Ritu. Appreciate you very much and so glad you were the first to call me after I filled out the lending tree application online. I doubt anyone else could have funded this in such a short time!! Truly amazing and I will absolutely be recommending you and Reliance First Capital to family and friends! Thank you again and if you ever get to Niagara Falls please let me know so I can show you my new vacation rental and buy you a drink and/or meal to say thanks properly!

 

 

 

Jason D. - NY

Ritu: knowledgeable, courteous, great follow-up, a real pleasure working with her.

 

 

 

Corey B. - NH

Ryan kept me informed at all times he even gave me his personal cellphone number so I could ask questions after hours.

 

 

 

Dale Q. - LA

Samantha was very professional and a joy to work with. She was always there to answer any questions that we had.

 

 

 

Gerald H. - AR

Sean was very responsive and helpful. Personable and relatable.

 

 

 

Ricky H. - TX

Sean, I wanted to take a moment and say thanks for all that you have done concerning this refinance. Have never seen anyone work as hard as you do toward helping someone get everything completed. I also like the way you explain things and why they must be done that way. I would give you a five star rating any day.

 

 

 

Delnita s. - TN

Sharon went above and beyond to make sure we understood what we needed and walked us through the process.

 

 

 

Philip C. - LA

Sheranda is very professional.

 

 

 

Earl J. - MD

Stephen was always available to answer all questions I had or returned my call in a timely manner.

 

 

 

Donald W. - NC

Steve stayed with us every inch of the way through the process. Great Person and very likeable. Steve was the Best loan Specialist we have ever dealt with, both Professional and a true friend. Reliance First Capital Mortgage is by far the best Mortgage specialist we know...

 

 

 

Thomas L. - SC

Steve was our exceptional Mortgage Analyst and we could not have had a better one. Steve was our answer to prayer and he went way beyond the call of duty and exceeded way above our expectations. Steve was able to get our loan pushed through in 12 days, when Freedom Mortgage couldn't even get it done in 6 months. We appreciate so much the wonderful experience we had obtaining our refinance through you!

 

 

 

Kathy L. - SC

Wonderful experience! Through Reliance First Capital we were able to accomplish completing our refinance in an astonishing short period of time! Steve was truly awesome from the very beginning. He accomplished our refinance in 12 days and went beyond the call of duty.

 

 

 

Linda B. - ME

The load process was pretty smooth and was handled in a very professional matter.

 

 

 

Ashlie E. - MD

Steven was an exceptional Mortgage Analyst. He was not only very responsive but well-versed in the programs available to me. Before I could request a status update, Steve had already contacted me via email and/or phone. I like to be as informed as possible prior to making a decision on this level. I appreciate that he was able to provide a variety of options that could meet my requirements and explain in laymen's terms when needed. Steven went above and beyond to accommodate my schedule which included working some late evening hours and on the weekends. If I had to go through this process all over again, I would definitely want to work with Steve.

 

 

 

Adolph L. - IN

Steven and Cheyenne were both were very professional and seem to be on the ball with everything I needed.

 

 

 

Connie L. - SC

Taylor was absolutely fabulous to work with. He answered all our questions and truly listened to our needs. Taylor was able to guide us in the right direction to help us meet our needs. He was very courteous and professional throughout the entire process. We appreciate everything that Taylor has done for us. He made this process very simple and Tim and I felt at ease working with him.

 

 

 

John W. - TN

Taylor was very professional and courteous. He helped us and went above our expectations. If we were unsure he was always there step by step. Keep us in the loop the whole time during the process.

 

 

 

Betty W. - TN

Taylor Curry gave us very exceptional service. He told me he was fairly new but honestly it sure didn't seem like it. He was very knowledgeable and seemed to have the experience of someone that had been helping people for many years. He was with me every step on the way. When I had concerns he was there to ensure me that everything would be okay. He exceeded my expectations tremendously saving us over $800.00 a month. I would recommend Taylor Curry to anyone looking to do a refinance. It was my pleasure to work with him, he kept me informed and walked me through the entire process step by step. I can't thank Taylor enough! I feel if Taylor Curry is new at this and the service he provided me with....Wow!!! Look out when he has a few years into his career he will be and should be in a much higher position soon. Very knowledgeable, very passionate about doing what is right and doing what he can to help his clients save money and get them back on track with a financial peace they long for. I can't add anything that he should have done more or should have done... he provided exceptional service from the once time we spoke to the last time when my loan had funded to receiving the checks. Also, thanking me for letting him help us out and wanting to stay in touch with his clients. I believe that is just the best not thinking well I have helped them and that's the last time I will have to contact them and move on to someone else. You feel like Taylor really is proud that he has accomplished helping another family and is genuinely concerned to keep in touch after everything has closed. Just a great guy to work with. Thanks again Taylor for ALL your help through a very stressful process on my part that you eased my mind through it all. Giving me back some financial peace.

 

 

 

Lois R. - NC

Taylor is a very dedicated, knowledgeable representative. Extremely courteous. Went beyond the norm to keep me informed. I highly recommend choosing him to work with when applying for a refi.

 

 

 

Stephen S. - LA

With Teddy as our mortgage analyst I don't know how you can improve on the service and commitment that was provided. He has always been extremely helpful and reliable through the entire process. Thank you to Teddy and the entire Reliance First Capital team!

 

 

 

Michael P. - VA

Teddy, I have already passed your information to a colleague. This is helping me tremendously; so I know that they will be calling, thanks.

 

 

 

Dena D. - NC

Evan was my contact and he was TRULY Amazing! In fact, I am already looking for another rental home to purchase and will contact him when I find what suits my needs. He let me know UP FRONT what it would take to close another rental loan instead of doing it all on the back end. He is truly an asset to your Organization! I just hope that as he moves up the ladder with Reliance First Capital he can still be my mortgage "go to" person!! I am recommending ANY and EVERY ONE I come in contact with to reach out to Evan!

 

 

 

Richard R. - CT

Toi was exceptional. She remained professional even at times I became frustrated by all the minutia requirements for processing the loan.

 

 

 

Adam D. - LA

Toi was very helpful and instrumental in my refi process.

 

 

 

Derris S. - KY

Travis Yocum was my loan manager. He educated me early on and and walked me through the entire process. I appreciated his services and hope to get the opportunity to refer someone to him in the future.

 

 

 

Marquece R. - GA

My home refinance process was lengthy but Reliance First Capital got the job done. My loan officer Tyler Maglione walked with me thru the whole process, making sure I get the best mortgage option and terms. Detail is everything and keep up the great work Tyler!

 

 

 

Roberta H. - DE

We really enjoyed working with Wade, he made it all so easy. Everyone was professional and kept us informed through the whole process.

 

 

 

Mark M. - TN

Wade went above and beyond to help us with the Refi he is a kind, professional, and very patient man. Our Refi was rough at time's but wade just keep on thru it ALL. We couldn't have done it without help and patients.

 

 

 

Adelaida M. - TX

Wade delivered an exceptional service. He was caring and amazing and took great care of my family needs.

 

 

 

Jose C. - TX

Wide was amazing. He truly cares for his clients and we are so grateful for his service.

 

 

 

Vincent G. - GA

Whitley Chilton was great... Keep doing what you do.

 

 

 

Christopher B. - RI

Process was easy and pain free. Highly recommend.

 

 

 

Semyon P. - FL

Yana was a great!!! The best loan officer we have ever worked with by far!!! Michelle, the processor, was very good as well!!!

 

 

 

Linda M. - NY

Zachary talked to me as often as I needed, explained things multiple times, and was always courteous even when I got frustrated and angry.

 

 

 

Robert L. - NH

Zach went above and beyond for us. He kept in contact with us via email text and phone calls, he provided courteous and professional service we expected and more. He gave us several options and walked us through them all, he provided incredible advice beyond our expectations. He was kind and we almost felt like he was a family member looking out for our best interest. I highly recommend Zachary to anyone who wants to refinance their home!

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