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Testimonials

Video Testimonials: reviews from actual Reliance First Capital customers telling of their experience with our firm:

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You can trust your 
Reliance First Capital
mortgage analyst because they've been put through rigorous testing and background checks by the Federal Government, State Governments and by our organization. Also, every one of our mortgage analysts are registered with the National Mortgage Licensing System (NMLS).
 
In addition, any information collected by our mortgage analysts are entered into and kept in our secure password-protected proprietary loan origination system, so you can be sure your information is safe.
 
Finally, you can verify our company by visiting:
 
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Written Testimonials: reviews from actual Reliance First Capital customers who sent in letters, emails, posted online reviews, and/or completed Funded Loan surveys. Surveys below are listed in chronological order (newest first) as of June 2nd, 2025 (unless otherwise noted). To read more testimonials from our customers click here. Compensation was not paid in exchange for any testimonial on this site.

Erick and Betty P. thank
Austin for his hard work

Betty P., PA

My husband and I are so grateful that we had the pleasure to work with Austin, I have never dealt with a professional person as he was to us. He was so pleasant , guided us through every process, that we needed to complete before the loan would go through, and then get the appraisal done, he was there for every step, we have never had a person like Austin to help us like he did, he worked so hard on our account, even if we had any question after closing during the week, and on weekends he was there, amazing personality. We just wanted to voice our appreciation for Austin Clayton, and to let you all know, what kind of a Mortgage Analyst you have working for you.. My husband and I would defiantly recommend Austin and Reliance First Capital. Again, thank you Austin, you’re the best…

Donna Titone and Tammy Kaur showcase flowers their customer
sent in appreciation for their efforts

Donald S., MA

I would like to express my appreciation for working with Donna Titone as my primary point of contact through my recent refinancing with Reliance First Capital. Donna is a consummate professional who was of great assistance throughout the process. She possesses what I call real-time communications skills and dedication, always available, on-point and very responsive. As with most refinancing processes, there were myriad underwriting demands and information corrections and research items along the way. Despite any administrative challenges, Donna was always straight forward, knowledgeable and focused on a successful outcome. When I became frustrated with multiple underwriting requests and near ready to pull the plug, she was encouraging and assisted in keeping things on track. I would recommend her without reservation to others, and am confident she will build a strong career with your or any organization.

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Ritu Sethi and a special thank you sent to her by Yveline in appreciation

Yveline L., MD

Ritu is beyond "EXCEPTIONAL" from the start to finish she exhibits an unprecedented professionalism. She went above and beyond the call of duty. "Your attitude will determine your altitude". She has the A T T I T U D E and there is no scale to measure that. Well done! Keep up the good work.

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Dave R. and family in front
of their new home.

Dave R., OH

Thank you @reliancefirstcapital and @azzamhomes for helping us. God blessed us with a great home and opportunity. Carlton and Michelle provided personal care. They both took ownership in their duties. It was a pleasure working with them both. Keep up the great work. Communication is vital.

Richard D. - MA

A very positive experience. Reliance First Capital and Karina made my refi/cash-out experience easy and comfortable. She was able to answer all of my questions on the spot. Our closing costs were actually lower than the initial estimate indicated. Terms and interest rate were very competitive with the five other quotes I sought for this transaction. I have no reservations about highly recommending Karina and Reliance First Capital.

 

 

 

Gary O. - OH

Ndae was fantastic. She was very courteous, went over many options and answered our questions professionally. Talking with Ndae is like talking to family. And she also informed us that she is always available for us. She was very professional.

 

 

 

Clyde M. - MS

Christine is spot on with how to explain what is happening page by page and make it easier to understand.

 

 

 

Richard B. - VA

Alysa was outstanding through the entire loan process. Very professional and kept me informed the entire way. The entire process went so smooth. I wouldn't change a thing.

 

 

 

Tonya P. - GA

I had the pleasure of working with Nicholas Chiapperini for nearly two years, during which he consistently demonstrated professionalism, patience, and unwavering support—even under incredibly difficult circumstances. My refinance process was extremely challenging, largely due to an uncooperative and aggressive individual involved in the case—my ex-boyfriend—who went as far as attempting to force the sale of my home for his own benefit. After an initial denial, I reached back out to Mr. Chiapperini, and he truly came to my rescue. He not only reopened my case but also trusted me to see it through—and because of his efforts, I won. I now fully own my home, and I owe a great deal of that outcome to Nicholas. His dedication and integrity throughout this process were nothing short of exceptional. I trust him completely and will absolutely return to him for any future refinancing needs. Nicholas Chiapperini is outstanding—and that is still an understatement.

 

 

 

Jackie P. - OH

I want to give a really big thank you to Preston at Reliance First Capital. He helped me out of a bad situation and worked with me step by step on the process. It was so fast and smooth, start to finish. Thank you, Preston, for the outstanding job. Couldn't of asked for a better agent to work with.

 

 

 

George I. - IN

Zachary did an amazing job.

 

 

 

Christopher R. - NJ

Lance was very patient and explained everything that we needed. He really helped my family out big time financially. I recommend Lance at Reliance First Capital to help anybody. I definitely will recommend him, he knows the business very well and can help anyone with their financial goals.

 

 

 

Daniel G. - NY

Joe was exceptional. He not only kept me informed of everything, he was very courteous and easy to work with. Everything went better than expected.

 

 

 

Vanessa J. - VA

Sean was kind, supportive, knowledgeable and guided me throughout the refinancing process. You have truly enriched my experience, and I am grateful for all your help.

 

 

 

Matthew G. - IN

Zachary walked us through every step happily and worked with changing it until it was exactly what we needed.

 

 

 

Lisa T. - NY

Joseph kept me updated through the whole process and always checked to see if I needed anything. He helped me with all my financial needs, was attentive, and had true concern for my needs.

 

 

 

Norman J. - NY

I must say that dealing with everyone at Reliance First Capital was delightful. Additionally, I came away with exactly what I needed and wanted. They have earned my highest recommendation and regards!

 

 

 

Helen B. - IN

I wanted to Thank Ryan Sason for all is help in making our loan process easy and painless. I would recommend him to anyone. Thanks again, Ryan is the

 

 

 

Annette and James D. - MD

Alyssa Cabone is absolutely the best. She's professional, personable, very knowledgeable about the business, always there to assist you, she has the ability to make you feel comfortable with the process and she is there with you until the finish line..you are appreciated Alyssa. Your new family 😀

 

 

 

Lori B. - NY

It was a great experience. Other than having to keep coming up with more documentation, everything went pretty smoothly. Shant was very helpful through every step of the loan process.

 

 

 

Erjell S. - NC

Refinancing was quick and easy. Toi was wonderful and made sure I knew where we were within the process. She also made sure I understood everything along the way. This refinance and consolidation really helped my family and has helped us tremendously. Was a fantastic experience. Very transparent and excellent communication. Toi was fantastic to work with, she made sure I was aware of each step and understood everything. Toi was awesome to work with. Communication was second to none. Wonderful and quick response.

 

 

 

Kylie and Deanne T. - OH

Very satisfied and happy with the whole experience at Reliance First Capital. Ali was with us every step of the way. He was very knowledgeable and stayed in touch almost daily to make sure we knew where we were each step of the way. Ali was great to work with! We were very happy with the service we got. They went above and beyond to help us get a loan. Ali was with us the entire time. He was very thorough, understanding and worked with us diligently. Thank you, Ali, for helping us!

 

 

 

Deborah S. - NY

Garrick and his office were great from the beginning throughout the whole loan process.

 

 

 

Brenda A. - NC

Micheal is the best, he knows everything you ask, he's got the answer and returns your phone calls. He answers his phone when you call him.

 

 

 

Delouse C. - SC

We were very happy with your service.

 

 

 

Frederick J. - FL

Corey went above and beyond working with us and the set backs we had and communicated and kept us updated through the whole process, he was professional and very knowledgeable.

 

 

 

Glorious J. - GA

Rachel Andrew was professional, friendly, approachable, and consistent in each conversation concerning my inquiries and her guidance during the process. Rachel Amanda Andrew is by far the best professional individual that I have encountered in quite a while. Her initial conversation was warm and focused on my goal. Each conversation was concentrated on meeting my needs in a meaningful and engaging manner. Rachel's delightful attitude towards my needs were straight forward and truthful. Rachel professional mannerisms made me feel valued and appreciated as a customer. Thank you Rachel Amanda Andrew for this successful opportunity.

 

 

 

Charlotte S. - NC

Great experience. Working with Brandon was a breeze! He kept in touch keeping us up to date on the loan progress. It was a very stress free process.

 

 

 

Larry T. - TN

Keep that team.

 

 

 

Jenny C. - NY

I had a fantastic experience working with Reliance First Capital. Mike, my mortgage analyst, guided me through every step of the mortgage process with clarity, professionalism, and patience. His responsiveness and deep knowledge made a potentially stressful process feel smooth and manageable. I highly recommend Reliance First Capital to anyone looking for reliable mortgage support.

 

 

 

Silvana D. - DE

Bryan guided me through the entire process and gave me hope when I felt trapped.

 

 

 

Jason K. - NC

A very good experience. I was kept informed throughout the loan process and my loan officer made sure everything was understood and all requirements were covered. I feel he was very genuine and I enjoyed working with him.

 

 

 

Wayne O. - NY

Shant and Reliance First Capital were amazing. Shant was very patient, dedicated and took the time out to explain all phases of the loan process. He was very understanding, knowledgeable and easy to talk to. Shant really helped me and my family out and really appreciate all his hard work.

 

 

 

Terrail C. - NC

Alyssa was great to work with, she made me feel comfortable and was very knowledgeable. She broke down and explained everything, and also extremely patient. I thoroughly enjoyed having Alyssa as my loan agent! I really enjoyed working with Alyssa, she was so patient and knowledgeable. I highly recommend anyone to consider working with Reliance First Capital.

 

 

 

Robert T. - NC

Regan stayed on top of everything from the beginning.

 

 

 

Antoinette G. - SC

Working with Cassandra Morse was an absolute pleasure. She was incredibly professional, yet so warm and personable—it felt like I was talking to someone I had known my whole life. Her voice alone was reassuring, and she made the entire refinancing process smooth and stress-free. She kept me well informed every step of the way, answered all my questions with patience, and made sure I understood everything clearly. The experience was excellent from start to finish. I will absolutely continue working with her in the future and highly recommend her to anyone looking for someone they can truly trust.

 

 

 

Mike P. - NC

Reliance First Capital was very professional in helping me with a refinance. They helped me throughout the process and answered all questions I had. The communication was great and kept me up to date on each and every step. The whole team gets a 5-star rating from me.

 

 

 

Rogena C. - OH

Would rather work with Reliance in the future instead of somebody else. I currently don't know anybody but will give them Brian's contact information if I do.

 

 

 

Gregory C. - GA

I had the pleasure of working with Ali, and I cannot recommend him highly enough! From our very first meeting, he demonstrated exceptional knowledge and expertise in the mortgage landscape. He took the time to understand my financial situation and goals, providing tailored advice that truly made a difference.

 

 

 

Justin H. - NC

Victoria was amazing, great service.

 

 

 

Patricia B. - NC

Both women with whom I worked were extremely professional, friendly and great.

 

 

 

Angela D. - LA

Bryan was exceptional in his customer service and I love how he didn't push me to get the loan. Every time I called he answered or returned my call. You have an exceptional employee in him.

 

 

 

Barry L. - CT

Allen was great and had the customers' back through the whole process.

 

 

 

Daniel D. - MA

Preston and his team at Reliance First Capital were honestly amazing. From start to finish, they made what could've been a really stressful process feel smooth and manageable. They took the time to really listen, stood by my goals, looked out for my best interests, and walked me through everything step by step. I never felt rushed or left in the dark, and I actually learned a lot along the way. What really stood out was how personal the experience felt. I never felt like just another file or number, they treated me like family. It wasn't just about getting the job done, it was about doing it right and making sure I was comfortable the whole way through the process. I trusted them with one of the biggest financial moves of my life, and they absolutely delivered!!! If you're looking for a team that's honest, responsive, and truly cares about helping you get the best outcome, this is the one. I can't recommend Preston and his team enough!! Truly amazing!!!!

 

 

 

Nathaniel J. - TN

Carol made me not give up, the road was very hard but she stayed there with me. I give her 5 stars. She is a great person, I never met her but I can say she has a beautiful personality. Carol is the best.

 

 

 

John P. - NY

Excellent experience. I had a fantastic experience working with Reliance First Capital. Mike Attanasio, my mortgage analyst guided me through every step of the mortgage process with clarity, professionalism, and patience. His responsiveness and deep knowledge made a potentially stressful process feel smooth and manageable. I highly recommend Reliance First Capital to anyone looking for reliable mortgage support.

 

 

 

Ilkhomjon K. - OH

Great job.

 

 

 

Faith G. - NJ

Ritu and Kristen were professional, patient and helpful through all the process, they did an awesome job. I'm happy that we chose Reliance First Capital.

 

 

 

Tommy B. - NC

The entire process was pretty easy. I was happy to work with Shant, all good. Happy to get the deal done he was a good person to deal with, all good. All was good, thanks for the work.

 

 

 

Jeremy L. - MI

Second time using Reliance First Capital, LLC. I was connected with, Stephen Sasso who answered all my questions and communicated a plan that was tailored to meet my financial objectives. Stephen expertly communicated what I needed to finish in my home to prepare for the appraisal process. He maintained ongoing communication while I completed the final trim in my home. Overall, very pleased with Stephen's communication, attention to detail, and ultimately his willingness to tailor a mortgage product that met my budget and cash out needs. Highly recommend Reliance First Capital, LLC and their professional staff. From the first phone contact, Stephen Sasso answered all my questions and communicated a plan that was tailored to meet my financial objectives. Stephen expertly communicated what I needed to finish in my home to prepare for the appraisal process. He maintained ongoing communication while I completed the final trim in my home. Overall, very pleased with Stephen's communication, attention to detail, and ultimately his willingness to tailor a mortgage product that met my budget and cash out needs. Highly recommended.

 

 

 

Quinton J. - TN

A fantastic and smooth experience! Adam has helped us through this entire experience, making sure everything was well communicated and as easy as it could be. I would highly recommend working with him to anyone who was looking to refinance, and I would absolutely work with him again in the future!

 

 

 

Beatriz V. - MA

Preston is the best!! I have been working with him for quite a few years, and he never disappoints. He is available always to answer any questions and/or concerns I may have. He goes through the whole refinance process from beginning to end. He is amazing and will continue to work with him for all my house financing needs.

 

 

 

Gina and Lou S. - VA

Donna has met our Mortgage needs for many years. This is the 3rd refinance with her. Donna is very good at offering a product that will really suit your needs, she is very thorough and works hard to customize your loan to your needs. I would and will use Donna for all my future Mortgage needs. :)

 

 

 

Jaleel R. - NC

Tima is absolutely amazing! She was a blessing in disguise for me and my mother. She worked with us every step of the way and even helped us when she was sick, that's dedication. We look at her like family now. Words cannot describe how patient and educational she was with my mother and I! She needs all the praise!! THANK YOU SO MUCH TIMA!

 

 

 

Angelito V. - NY

Will be a repeat costumer. The attention to detail and follow-up to the process is excellent. It was never overwhelming. Highly recommended and will probably be a repeat customer. Keep it up.

 

 

 

Jeffrey S. - MD

The whole team was great. Regan communicated the process every step of the way and made this process very easy.

 

 

 

Mike P. - NC

The excellent communication and service that Sonny provided to me was first class. I was kept informed and guided throughout the whole process, not only that, but the whole team was very professional.

 

 

 

John P. - NJ

I was in a bind and needed a loan, I was referred to Gwen at Reliance First Capital. The process was easy and I was in constant contact with her regarding things I needed to submit. I would recommend her for all of your financial needs. I not only had a professional relationship with her but we became friends, thank you for all your help in securing the loan.

 

 

 

Norman M. - OH

What a wonderful experience working with Reliance Capital. Especially Rachel, who was always available for my calls in regard to our loan. I highly recommend this company for all your financial needs.

 

 

 

Tsehai M. - GA

Because of my Mortgage Analyst, Mike, Reliance is the best loan lending company I have ever worked with. Their employees go above and beyond to help their customers to get to their final goal.

 

 

 

Susan F. - NY

Overall this was a very good experience. I was in a difficult situation and Shant was empathetic to my needs. He worked with extreme confidence & compassion throughout the process. He kept me well informed each step of the way. I couldn’t have wanted any more assistance than he provided. I feel lucky to have been able to work with Shant. He went above and beyond to make sure my needs were met. Shant was personable, professional and detail oriented when it came to meeting my needs. Kristofer (Sales Manager) was also very personable and professional during any activity during this process where he needed to communicate with me. Sadia, the processor, worked to make the closing as smooth as possible. The entire team made me feel confident and comfortable that my needs were being met. I would highly recommend Reliance First Capital for any of your mortgage needs.

 

 

 

Oleh Y. - OH

Janna is a true professional and a wonderful person. With her work she helps people to make their dreams come true. Janna always explained all the details of the process very well and was always in touch. Therefore, the result met all expectations. Fluency in several languages, in particular English and Russian, is a great advantage. I will gladly recommend Janna to all of my friends.

 

 

 

Angela B. - VA

Liz provided exceptional customer service. She walked me through every step of the process and explained everything in great detail so that I would have a smooth refinance.

 

 

 

Marie O. - CT

Lance provided above and beyond assistance to us. He is kind, patient and clearly explained the process. We are very appreciative for his assistance and are very thankful.

 

 

 

James W. - PA

Bradley was on point with the whole loan process!

 

 

 

Brian R. - NC

I was very pleased With Michael's performance walking me through the whole process. Very professional. If I hear of anyone I will definitely direct them to First Reliance First Capital.

 

 

 

Daphene A. - VA

Great people to work with especially Chad and Carolynn. They helped me out a lot getting my refinance done. I would recommend Chad and Carolynn because they went over and beyond, just a great experience. Chad helped me out so very much to get all the paperwork back to you all. He is a great asset to your company. Chad was there for me and I appreciate him more than I can say. Carolynn helped as well.

 

 

 

Myriam N. - FL

A great experience and no regrets having Nicholas guiding me through this!! I decided to go with Nicholas and his firm for "almost a silly coincidence". His offices are located a few steps from where I lived for more than 38 years in Melville, Long Island. I was overwhelmed with so many people calling me and offering their services but decided to listen to my gut feelings. Working with him during this sometimes complicated process made me feel confident and secure. He called me constantly and explained to me step by step what was happening. He was friendly, compassionate, and mostly very professional. I have no doubts in recommending him to anyone. I assure you will have no regrets. Thank you Nick for an outstanding job.

 

 

 

Charles M. - NC

Mike Ryan is great and knows what he is talking about.

 

 

 

Vernon P. - IN

Brandon meticulously explained every detail as many times as required until we achieved understanding. Brandon's patience seems endless. Christian also was very kind and resolute in assisting us to the end.

 

 

 

Maria D. - NY

Above and beyond. Stephen was a God sent to us. After being turned down by so many other companies and sale representative unwilling to help. I came across Stephen and from day one he was so informative, very kind, very helpful, very reliable and honest. We are so blessed to have crossed our path.

 

 

 

Steven C. - VA

These guys have helped me get equity out of my house twice, saved me lots of money and helped my credit score.

 

 

 

Douglas and Julie W. - OH

I have never been treated so kindly by a loan person. Brian just seemed too real to be true. Thank you.
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