Testimonials
Video Testimonials: reviews from actual Reliance First Capital customers telling of their experience with our firm:
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Written Testimonials: reviews from actual Reliance First Capital customers who sent in letters, emails, posted online reviews, and/or completed Funded Loan surveys. Surveys below are listed in chronological order (newest first) as of December 26th, 2024 (unless otherwise noted). To read more testimonials from our customers click here. Compensation was not paid in exchange for any testimonial on this site.
Erick and Betty P. thank
Austin for his hard work
Betty P., PA
My husband and I are so grateful that we had the pleasure to work with Austin, I have never dealt with a professional person as he was to us. He was so pleasant , guided us through every process, that we needed to complete before the loan would go through, and then get the appraisal done, he was there for every step, we have never had a person like Austin to help us like he did, he worked so hard on our account, even if we had any question after closing during the week, and on weekends he was there, amazing personality. We just wanted to voice our appreciation for Austin Clayton, and to let you all know, what kind of a Mortgage Analyst you have working for you.. My husband and I would defiantly recommend Austin and Reliance First Capital. Again, thank you Austin, you’re the best…
Donna Titone and Tammy Kaur showcase flowers their customer
sent in appreciation for their efforts
Donald S., MA
I would like to express my appreciation for working with Donna Titone as my primary point of contact through my recent refinancing with Reliance First Capital. Donna is a consummate professional who was of great assistance throughout the process. She possesses what I call real-time communications skills and dedication, always available, on-point and very responsive. As with most refinancing processes, there were myriad underwriting demands and information corrections and research items along the way. Despite any administrative challenges, Donna was always straight forward, knowledgeable and focused on a successful outcome. When I became frustrated with multiple underwriting requests and near ready to pull the plug, she was encouraging and assisted in keeping things on track. I would recommend her without reservation to others, and am confident she will build a strong career with your or any organization.
Ritu Sethi and a special thank you sent to her by Yveline in appreciation
Yveline L., MD
Ritu is beyond "EXCEPTIONAL" from the start to finish she exhibits an unprecedented professionalism. She went above and beyond the call of duty. "Your attitude will determine your altitude". She has the A T T I T U D E and there is no scale to measure that. Well done! Keep up the good work.
Dave R. and family in front
of their new home.
Dave R., OH
Thank you @reliancefirstcapital and @azzamhomes for helping us. God blessed us with a great home and opportunity. Carlton and Michelle provided personal care. They both took ownership in their duties. It was a pleasure working with them both. Keep up the great work. Communication is vital.
Jayne H. - NY
I have been working with Reliance First Capital and Rachel Hitt for the past year. Rachel has gone above and beyond what I would expect any person to do for someone they didn't know. She was very patient and offered lots of advice on how to follow through with my loan. The reason it took so long was because I had to probate my mom's will. If it wasn't for Rachel's input, I would not have known!! She works with some amazing people. Besides Rachel, (who I feel has become my sister now), Lynn also played a huge part in seeing my loan through. Lynn knew just the right things to follow up on and made sure they were completed in a timely manner. If any other paperwork was needed, between the two of them, they followed through completely. I highly recommend Reliance First Capital. They are knowledgeable, competent and caring. I wish I could rate them 10 stars!!!!! Maybe 100 stars!!
Tiffany G. - PA
Alicia was amazing. She went above and beyond to keep us well informed through the entire process. Alicia explained everything in great detail and answered any of our questions or confusion quickly and concisely. She was always on top of what we needed to complete and worked with us every step of the way. I cannot be more thankful that Alicia was our Mortgage Analyst and am excited to keep working with her in the future. We will definitely refer anyone to Alicia Calabrace that we come across to work with her and Reliance.
George R. - NJ
Making it easy. From the first contact with Nicholas to the closing it was an easy process. Mostly because nick met my schedule to get things done.
Jeanine K. - PA
There's no other choice! Just finished my 3rd financing with Reliance First Capital -- the last two with Paul Sorrentino. For me there is no other place to go for real estate financing. This last one presented some hurdles from outside third parties but we got the job done. Paul is a great advisor and listener. Extraordinary communication skills. My complete confidence is placed with Paul, his team and Reliance. Next stop -- a winter condo in South Carolina!
Joe C. - TN
Stephen Jones was the best ever. Don't hesitate to go with this company.
Penny P. - PA
Lifeline! Thank you Bridget, no words can express it better! The best tag line, growing older you start to undergo many family changes which brings inheritances and added responsibilities. I called Reliance Financial since they helped me several years ago when we refinanced our home after my husband's illness and I remember how Bridget McCreight seamlessly helped me refinance our home to get us back on our feet. I had recently acquired a new home and I was paying here and there and I wanted to get everything under one umbrella. I called Bridget and told her my situation to see what I could do. She came back with everything better than I could have imagined! Truly it was life changing, everyone she put me in touch with helped my husband and I manage what we needed and was spot on. Through Bridget's empathy she was able to hear me and saw me on paper financially. For that I am truly grateful for all Bridget and her team did to help us succeed. When I thanked her for everything she said "That's why I do what I do her reward is to help others" and to me that is a testimony to her character.
Derhnthian F. - AL
Audrey is the very best at what she does I must say. From our first conversation she told me she can get me in a home and that's exactly what she did. As long as you are patient and do as she asks you will not regret using her services. We had a few hoops to jump through with particular circumstances but Audrey said not I problem I got you. And that's why I am in my brand-new home. I would like to thank you Audrey Morrell and the group at Reliance for your incredible service. This group is a 100 out of 10. If you're looking for a lender to get you in a home call Audrey Morrell at Reliance.
Lois R. - TN
Worth every minute. Our loan officer, Geoffrey Quigley, is without a doubt an extremely hard-working fellow. He waited patiently for information that he needed and never complained about how long it took. He was very concise and explained things thoroughly. We loved working with him. You would be lucky to have him work with your loan.
Clover D. - DE
LaShonda entered the process once a conditional approval was given. She handled the process flawlessly up to the final closing. LaShonda was the utmost pleasure to deal with. At one point during the process we were feeling a little overwhelmed and thought about canceling our loan application. LaShonda was able to calm our frustration and provided for an awesome customer experience.
Joseph S. - NY
Great Job! Shant did an excellent job. I'll keep Shant in mind for referrals.
Rene L. - GA
Great communication. This took almost 90 days to close. Definitely not his fault as the delay was waiting on availability of the contractors so they could do major repairs as required by the FHA prior to their approval of the loan. We spoke often, but not at an annoying rate. Just a lot of him checking in on the repairs status. We had to keep extending the closing because of the contractors. Matt was there every step of the process. He also has a great personality and was always a pleasure to talk to. He was also VERY patient as we were doing the right thing in terms of speaking with other potential loaners. Loan application includes the strong recommendation that you check with multiple lenders to determine who's best for you. He earned our business. Deal with him in complete confidence. Thanks again, Matt.
Clinton S. - GA
Taylor was a great communicator and listener. He answered all our questions and concerns. He went over and above for us and we truly appreciate him. Taylor Curry was the best! He did above and beyond to make sure we understood and was comfortable with everything.
Anthony M. - NY
Great experience. Brandon and his team walked me through every step of the process. They were in constant communication with me to keep me updated. I never had many questions because they were always so thorough in their explanations and guidance. I highly recommend Brandon Baritz and his team for your loan needs.
Terri B. - AR
Allen has worked with us on 2 loans. He's an honest man and we always felt like he had our best interest at heart. Highly recommend working with him and Reliance First Capital. If you are considering borrowing money for any reason, don't do it unless you have talked to Reliance First Capital, they are here to make borrowing money a safe and pleasant journey. And you might even make friends along the way.
Jamie H. - PA
Justin, I just wanted to say Thank You for all your help with resolving my financial situation! My stress level has reduced significantly and I feel so much better about what the future holds for my husband and I. I hope you and your wife have a wonderful Thanksgiving and, again, thank you for everything!!! Justin was great! He went above and beyond to help me with meeting my goals!! The process and everyone involved was great! Thank you to everyone at Reliance First Capital for a great experience.
Paula T. - NC
Brian was very encouraging. I wish him good health and success in his future. Also, Jennifer was very polite and helpful.
Vicki W. - VA
Chris Chounet is the best! This is the second time I have had the pleasure of working with Chris. Not only is he highly knowledgeable about the process of applying for a loan but is also sincerely looking for what is best for his customers, and he treats you as if you are his family and not a client. He listens to what your goals are and presents options to what fits you best. He is always available to answer whatever concerns or worries you may have throughout the entire process. He makes applying for a loan a wonderful experience, instead of the nerve-racking experiences I have had in the past.
Joseph P. - NY
Alicia, she's the best. She really knows her job. Everything came out excellent.
Marcella E. - NC
Very satisfied.
Marina V. - NY
Great experience! Excellent service!! The process was well explained and everything went smoothly! Thank you for all the hard work and dedication!!
Henry W. - GA
Rachel Andrew was a pleasure to work with. Rachel was always available to answer all my questions and was very patient with my limited computer skills. It was an awesome experience. If you need to purchase or refinance Rachel should be your person to call.
Ruth H. - NC
Alyssa did an amazing job by explaining the process to us every step of the way. Thank you, Alyssa, for all of your help. We appreciate it very much!
Deborah P. - GA
Ritu went over and beyond to help me. She is a kind and caring person.
Jay B. - NJ
It was a wonderful experience to refinance my mortgage with Nicholas Chiapperini. Nicholas Chiapperini is a very organized and well-planned person. He discussed all the issues I had after verifying my credit check and gave me proper advice on how to resolve them. He has always been very honest and his advice saved my time. I wish him the best and hope everyone gets to work with such a wonderful, honest person like Nicholas Chiapperini for smooth refinancing.
Nadira D. - NY
With personal experience, doing a loan process with Nicholas Eberwein, I can honestly say it was very easy, straightforward and he made a complicated system understandable and answered any and all questions. He made it very easy and found ways around certain obstacles to make everyone's dream come true! Also had the pleasure of working with Amanda and Micheal. They all definitely communicated with each other and everyone was on the same page throughout the process.
Cosoimo C. - PA
To Me the process was like a well-oiled machine. Awesome, headache free and smooth process.
Arther M. - NC
Liz is great! Very professional, competent, and kind.
Marina S. - OH
I had a great experience with Janna and her team. What I appreciated most about Janna was how quickly she responded to my communications. Not only ensuring that I will get the best rate possible but also ensuring that all required documents are delivered on time. She gave me timely updates and responded promptly with our inquiries. It felt like I was in the safest hands who held me from start to finish! Janna is reliable, professional and efficient. She educated me and made sure that I understood the process. I would definitely recommend Janna to my friends and family members.
Walter H. - GA
Adam did a great process, made it smooth and easy. Adam also went above and beyond by contacting lenders I owed money and negotiating lower terms. Adam did a great job and I would recommend them highly and would use them again.
Henry T. - OH
Very thorough. Adam was on top of everything from start to finish and explained everything. The process was made smoother due to his communication. If you give him what is needed then he makes sure his end does the rest fast and efficient. I recommend his talents when refinancing.
Charles M. - NC
Eboni and Michael were both great!!! Eboni was always available and made the process perfect.
Herman F. - NC
Karina went above and beyond to help my husband and I with the mortgage loan process. She was so friendly and patient. We really enjoyed working with her and if the opportunity arises, we would love to work with her again.
Michael R. - NC
Brian did an exceptional job of keeping us informed even when he mistakenly forgot to inform us.
Monquelle W. - AL
Audrey Morrell deserves all of her flowers! She had gone above and beyond to ensure that I was able to be on my home by Christmas. I am forever grateful! 100/10 for sure!
Paula B. - RI
Dylan was a huge help to us. Friendly and knowledgeable. Dylan made me feel comfortable and relaxed during the whole process, with a GREAT personality! He is very patient and always returned my calls, No matter what the question was…He is asset to your company and deserves to be treated that way, because I got flooded with calls to refi and I didn't call any back except HIM 🙂 I definitely will refer friends and family over…and Maybe even myself again, one day. Ty Buddy!
Aaron W. - TN
Joel was our loan analyst and had a family emergency. He was very communicative and Robert took over without a beat and kept me informed and instructed until Joel returned. It was great teamwork. I appreciate a very smooth and flexible process. Very easy to deal with and very flexible for working people. Joel was great and compassionate about our needs and did his best to get what we needed. Call Joel.
Jaline P. - MA
It was a great experience. The process was smooth and easy. Great response time throughout. I appreciate their professionalism.
Edith M. - VA
Everything went great.
Beverly M. - NC
Shant was very helpful and reliable. I will refer him to other people.
Ivelisse S. - NC
Brian went above and beyond for me, I'm a cancer patient and I have no patience sometimes and he knew my bad times my good times and he spoke to me like everything's gonna be OK, we're gonna do this. We're gonna help you. In the beginning my ex-husband didn't want to cooperate and he called him and convinced him. He went, like I said, above and beyond. I think he was really really patient with me. Listened to me and I trusted him that he was gonna help me with this and he did.
Randy H. - VA
Rachel Andrew was on point with everything I needed. Answered any questions that arose and was very helpful and respectful. I'd definitely recommend her to anyone who is looking to refinance, or first-time home buyers. Five stars in my book. Thanks Rachel 😊
Laurel C. - FL
I ended up needing extra money than we initially began. Andrew was able to find a way to get me another $10,000 and we were still able to close on time. Andrew is a pleasure to work with and I would recommend Reliance First Capital to other people because of my experience with him.
Terry A. - GA
Awesome. Rachel was so very easy and knowledgeable to work with. Truthful, Honest and would go far and beyond to help you. Kept in touch and even worked out deals for me. I have known her for a year now and had many opportunities to get another agent but would not change. My grandpa told me when I was smaller. Why fix something that's not broken? You will regret it later. She's my go to person for any problems I may have. When I SELL MY HOUSE AND BUY ANOTHER ONE Rachel IS THE ONE I'll CALL. thank YOU AND God Bless You.
Tammy J. - NC
Henry and Michael both stayed on top of everything to process my loan quickly. Henry spent time walking me through the process to get information he needed quickly so we could close on time without any delays. They were friendly and courteous and helpful. They made my refinance an easy process. Henry was wonderful to talk to and was very personable and made me feel like family.
Laurie M. - MI
Ritu and her people who worked on our loan were exceptional. I loved working with Ritu, I’ve worked with her before. She didn't give up on us, she really is the best at her job. I won't ever work with anyone else when it comes to my mortgage. Thank you.
Pauline L. - TN
I was very pleased with Reliance First Capital and Julieanna was so nice and timely I would recommend her anytime. All went well; the process went well. I would recommend Julianna to all my family and friends, she is very professional and very easy to work with. Julieanna was the best. I loved working with her, she made me feel safe and helped me to understand the process in a timely manner. She was very kind and treated me very well through it all. I will definitely recommend her to my friends and family. Julieanna was very professional in her job, so glad she was recommended to me.
Cathy J. - LA
Rachel is just a wonderful person. She stuck by me and helped me through the entire process.
Sean M. - VA
Christopher with Reliance walked us through the process and was there for us day or night. I look forward to working with Chris in the future.
Linda J. - NC
Oula is the absolute best. She works hard to make sure you are taken care of in any way. She's awesome!
Kevin F. - NY
Good experience, professional and detail oriented. Nicholas was extremely organized, timely and thorough in the process of helping me with a home refinance. I would highly recommend him.
Maria C. - NJ
Gary made the process easy and explained everything every step of the way. For someone like me, it was very helpful and very reassuring. He was patient and kind and never made me feel stupid.
Jannet W. - NJ
Paul is professional and caring so it was easy to build a trusting relationship with him. He was simply awesome!
Tim T. - NY
Joe was very professional. He communicated with us all through the process and returned calls promptly. We would highly recommend him.
Gail H. - PA
I have no suggestions. Everything went smoothly. My experience obtaining a mortgage through Reliance First Capital, LLC was seamless from the first call to the final approval. Preston found the exact loan I needed and helped me get it funded quickly!
Sara J. - OH
Jeff is always informative, flexible, and puts customers' needs first.
Simpfronia T. - TN
Richard was my Mortgage Analyst. He was very pleasant and very professional. He answered all of my questions in a timely manner. I requested information from LendingTree for refinance information about a second mortgage. There were a lot of callers; however, I could discuss with each agent the decision to fully refinance or refinance the second mortgage only. Richard at Reliance First Capital was personable and followed up with me regarding the process. When I contacted him, he replied promptly. I appreciate his support throughout the process and would recommend him to others seeking a loan.
James H. - NC
Henry was amazing with helping me through the process. He was very patient and concerned for me while the paperwork seemed endless. He made it all possible, thank you.
Samantha B. - NC
My refinance was seamless all thanks to Victoria!! My processor Michael was also efficient. They both got my deal done very quickly. Open communication with all questions answered and customized a deal that was perfect for me and my current situation. Will reach out in the future if ever needed.
Regina B. - NY
Excellent experience and extremely helpful. The process was done at a very difficult time as my mother was in the hospital but Mike made the whole process easy and smooth. I really don't think I could have done this process without the exceptional service from Mike.
Carson R. - NC
Lauren and Angela went over all the paperwork, helping with every detail that I had to do. Thanks!
Wayne S. - FL
Rachel and Jackie both went above and beyond to make feel comfortable in guiding us through the process.
David Z. - FL
Chris went above and beyond throughout the process, knowledgeable, courteous, responded quickly.
Frances N. - NY
Reliance First Capital was amazing and did what they promised when they said. Donna was amazing, always available, no question was too silly or repetitive. Efficient, professional and friendly.
Richard H. - MA
Rachel Andrew is a true pro dedicated to her clients, fully described refinance process. Rachel Andrew treats clients with respect. I would recommend her to anyone that needs professional service!
John D. - NC
Casandra was very good at her job and I liked her very much. Everything was done in a timely manner.
Marsha R. - NC
I recently had the pleasure of working with Alyssa for my mortgage, and I couldn't be happier with the experience. From start to finish, she was absolutely fabulous. Her professionalism, expertise, and dedication made the entire process smooth and stress-free. She was always available to answer my questions and provided clear, concise information at every step. I highly recommend Alyssa to anyone in need of mortgage services. Thank you for making this so easy!
Melonie S. - GA
There was a lot of back-and-forth communication on exactly what we needed but overall, we had a good experience.
Nicole H. - NY
Josh and Lynda were great. Fast. Super kind and made me feel comfortable the whole process.
John M. - TN
Preston Wood did an amazing job taking care of my refinance. He went above and beyond to make sure I got the best possible deal. I would highly recommend him and the team at Reliance First Capital. Reliance First Capital helped me when nobody else would. Awesome customer service.
Mike J. - TN
Excellent service. Loan process was easy and efficient. Adam ensured all questions were answered and kept us informed of status every step of the way.
Patrick A. - MA
Great experience with this company, especially with Paul. I have never dealt with a more responsive or accommodating group.
Chanda R. - NC
Frederick was awesome and answered all of my questions quickly.
Laura S. - AR
Reliance First Capital is a wonderful company to do business with. Both Deborah and Lisa were very kind but yet very professional. They both made us feel very comfortable with the process and they were always available for questions and /or concerns. Reliance First Capital will always get my business. Their process was extremely fast and the people they have working for them are the best!!! Reliance First Capital has the best customer service compared to any company I've ever done business with. Deborah was very kind and nonjudgmental but yet very professional. The whole process from beginning to end went very fast. Deborah was always available for any questions or concerns. If it wasn’t for her and the way she treated us from the beginning I would not have completed the process. I'm so grateful for her and Reliance First Capital. A wonderful company to do business with.